[moondog830]

I agreed to clean the computer belonging to our pastor's wife and wanted to give her free virus/malware/spyware protection ... as well as physically clean the inside of the machine.

She uses dial-up, so I brought her machine to my house to hook it up to my 'high-speed' connection and download the stuff I need along with the updates. I can't connect to my LAN.

Here's what I know.

Her Machine

eMachine - WinXP - Home Edition - SP3
Intel Celeron CPU 2.40 GHz
2.39 GHz 256MB RAM

what I SEE ...
on the back there is her normal connection for dial-up (and I know that works)
there is also a slot for the 'network' adapter for me to plug in the ethernet cable
(when I look inside, I see that the network adapter is attached to the motherboard)

However, I can not set her up on my network, nor can I see the network adapter in the Device Manager

How do I find out or fix it so I can see the network adapter to make this work for her? I know that I can install the programs on her machine, but I won't be able to update them for her and depending on how large they are, she may not be able to update them at her house.

Thanks for the help in advance ... It's always a blessing coming here for support.

dog

[Advertisements]

Hi,

If the network adapter is on-board and not an add-on card check the BIOS because normally you can disable the on-board network device, with the device disabled windows will not show nothing about the device.

[SleepyDude]

Hi,

If the network adapter is on-board and not an add-on card check the BIOS because normally you can disable the on-board network device, with the device disabled windows will not show nothing about the device.

[moondog830]

thanks for that part ... got it so that I can see the network adapter and it says I'm connected, but I can't go anywhere ... not sure why

dog

[SleepyDude]

thanks for that part ... got it so that I can see the network adapter and it says I'm connected, but I can't go anywhere ... not sure why

dog

Ok, lets take a look you will probably need to use an USB flash drive to transfer the file...

Download MiniToolBox
Close the browser and run the tool, check the following options:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (Only Problems)

Click on Go.

Post the resulting log in your next reply.

[moondog830]

MiniToolBox Result

MiniToolBox by Farbar Version:21-04-2013
Ran by Owner (administrator) on 28-06-2013 at 14:50:31
Running from "F:\helpful files"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================
Windows IP ConfigurationSuccessfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection 2 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : Gelatt Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection #2 Physical Address. . . . . . . . . : 00-11-11-3F-02-9B Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.15 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Friday, June 28, 2013 1:34:27 PM Lease Expires . . . . . . . . . . : Saturday, June 29, 2013 1:34:27 PMServer: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.227.167, 74.125.227.168, 74.125.227.169, 74.125.227.174
74.125.227.160, 74.125.227.161, 74.125.227.162, 74.125.227.163

Pinging google.com [74.125.227.167] with 32 bytes of data:Reply from 74.125.227.167: bytes=32 time=865ms TTL=49Reply from 74.125.227.167: bytes=32 time=879ms TTL=49Ping statistics for 74.125.227.167: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 865ms, Maximum = 879ms, Average = 872msServer: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24, 206.190.36.45, 98.138.253.109

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:Reply from 98.139.183.24: bytes=32 time=686ms TTL=45Reply from 98.139.183.24: bytes=32 time=1067ms TTL=45Ping statistics for 98.139.183.24: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 686ms, Maximum = 1067ms, Average = 876msPinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 11 11 3f 02 9b ...... Intel® PRO/100 VE Network Connection #2 - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.15 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.15 192.168.1.15 20
192.168.1.15 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.15 192.168.1.15 20
224.0.0.0 240.0.0.0 192.168.1.15 192.168.1.15 20
255.255.255.255 255.255.255.255 192.168.1.15 192.168.1.15 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/28/2013 02:44:14 PM) (Source: Application Hang) (User: )
Description: Hanging application ccsetup403.exe, version 2.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/28/2013 01:18:09 PM) (Source: Application Hang) (User: )
Description: Hanging application ccsetup403.exe, version 2.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/22/2013 07:39:43 PM) (Source: Application Hang) (User: )
Description: Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/22/2013 07:39:43 PM) (Source: Application Hang) (User: )
Description: Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/04/2013 11:15:37 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 7.0.6000.21335, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/03/2013 09:47:49 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.21335, faulting module mshtml.dll, version 7.0.6000.21335, fault address 0x00137674.
Processing media-specific event for [iexplore.exe!ws!]

Error: (05/28/2013 06:09:27 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 7.0.6000.21335, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/28/2013 06:09:27 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 7.0.6000.21335, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/18/2013 05:43:42 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 7.0.6000.21335, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/12/2013 08:26:26 AM) (Source: Application Hang) (User: )
Description: Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (06/24/2013 00:22:17 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/24/2013 07:34:01 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/23/2013 08:17:44 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/22/2013 03:00:59 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/21/2013 03:01:00 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/20/2013 03:00:44 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/19/2013 03:00:34 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/18/2013 03:03:52 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/17/2013 03:03:57 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).

Error: (06/16/2013 03:03:56 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789).


Microsoft Office Sessions:
=========================
Error: (06/28/2013 02:44:14 PM) (Source: Application Hang)(User: )
Description: ccsetup403.exe2.0.0.0hungapp0.0.0.000000000

Error: (06/28/2013 01:18:09 PM) (Source: Application Hang)(User: )
Description: ccsetup403.exe2.0.0.0hungapp0.0.0.000000000

Error: (06/22/2013 07:39:43 PM) (Source: Application Hang)(User: )
Description: msimn.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (06/22/2013 07:39:43 PM) (Source: Application Hang)(User: )
Description: msimn.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (06/04/2013 11:15:37 AM) (Source: Application Hang)(User: )
Description: iexplore.exe7.0.6000.21335hungapp0.0.0.000000000

Error: (06/03/2013 09:47:49 AM) (Source: Application Error)(User: )
Description: iexplore.exe7.0.6000.21335mshtml.dll7.0.6000.2133500137674

Error: (05/28/2013 06:09:27 PM) (Source: Application Hang)(User: )
Description: iexplore.exe7.0.6000.21335hungapp0.0.0.000000000

Error: (05/28/2013 06:09:27 PM) (Source: Application Hang)(User: )
Description: iexplore.exe7.0.6000.21335hungapp0.0.0.000000000

Error: (05/18/2013 05:43:42 PM) (Source: Application Hang)(User: )
Description: iexplore.exe7.0.6000.21335hungapp0.0.0.000000000

Error: (05/12/2013 08:26:26 AM) (Source: Application Hang)(User: )
Description: msimn.exe6.0.2900.5512hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Reader 6.0 (Version: 6.0)
Adobe Shockwave Player (Version: 10.1.3.18)
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services
AOL Spyware Protection (Version: 1.0.66)
AOL Toolbar
AOL You've Got Pictures Screensaver
Digital Media Reader (Version: 1.09)
Family Tree Maker
Greetings Workshop
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PRO Network Adapters and Drivers
Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Learn2 Player (Uninstall Only)
Macromedia Dreamweaver MX (Version: 6.0)
Macromedia Extension Manager (Version: 1.5)
Macromedia Fireworks MX (Version: 6)
Macromedia Flash MX (Version: 6)
Macromedia FreeHand 10 (Version: 10)
MagicDisc 2.5.74
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004 (Version: 12.0.50)
Microsoft Money 2004 System Pack (Version: 12.0.80)
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Small Business (Version: 9.00.2720)
Microsoft Picture It! 2000 (Version: 4.0.0.0)
Microsoft Works (Version: 08.04.0623)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
oobeFlagNetscape0 (Version: 5.0.0)
PowerDVD
Pure Networks Port Magic (Version: 1.2.1393.0)
QuickTime
RealPlayer Basic
SoftV92 Data Fax Modem with SmartCP
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
Windows Backup Utility (Version: 5.1)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Devices: ================================


**** End of log ****

[SleepyDude]

Hi,

The log show that the computer can access the internet, got an IP Address and can ping google and yahoo web sites.

Maybe its a problem with the browser, it seems you use Internet Explorer 7 try resetting the program to its defaults by using the Microsoft FixIt available here.

[moondog830]

that did not work ... going to try downloading chrome, opera and firefox and see if any of those will run along the net ...

still says I'm connected, but NOTHING I put in the address bar works towards going anywhere.

dog

[rockmilk]

You could also try this tool.
http://www.majorgeek...net_repair.html


Also try creating a new account and see if you can connect from it.
http://support.microsoft.com/kb/279783

[SleepyDude]

that did not work ... going to try downloading chrome, opera and firefox and see if any of those will run along the net ...

still says I'm connected, but NOTHING I put in the address bar works towards going anywhere.

dog

Ok, let us know the result.

[moondog830]

Not sure what version of IE is on her machine, but ...

I installed Opera and it works, but has crashed once or twice

I installed Chrome and it works, but has crashed once or twice.

I was unable to install Firefox

I am trying to get IE8 to install, but it appeared to install once, but then crashed so
I tried installing it again ... and it seems to be working now.

I have been able to install and update AVG Free for her and install CCleaner ... going to try Malwarebytes and Superantispyware, but will wait to see
if you guys can think of any other programs other than Malwarebytes and Superantispyware.

dog

[rockmilk]

Those are nice programs to have on a machine you could also perform an online scan as well.
http://www.eset.com/us/online-scanner/

Not asking you to post the result here just giving you some info.

Also un installing the primary ide drviers can help a sluggish xp machine. \

Hit the Start button then Right Click My computer>>>>>>>>>>>>>>Properties>>>>>>>>>>>
Harwdare Tab>>>>>>>>>>>>>Device Manager.
Scroll down to the IDE ATA/ATAPI Controlers Left click the + to the left of the drivers.
Right Click and uninstall all of your Primary IDE drivers there most likely will be more than one of the Primary IDE Drivers Make sure and un-install All of them prior to rebooting.

Reboot the machine.

[SleepyDude]

Her Machine

eMachine - WinXP - Home Edition - SP3
Intel Celeron CPU 2.40 GHz
2.39 GHz 256MB RAM

Hi,

Just revised what you posted if the machine have only 256MB of RAM its very low and for sure one of the reasons that windows run very slow.
About Internet Explorer you can uninstall it's version 7 and you should find it on the Add/Remove list then try to install IE 8.

[moondog830]

Those are nice programs to have on a machine you could also perform an online scan as well.
http://www.eset.com/us/online-scanner/

Not asking you to post the result here just giving you some info.

Also un installing the primary ide drviers can help a sluggish xp machine. \

Hit the Start button then Right Click My computer>>>>>>>>>>>>>>Properties>>>>>>>>>>>
Harwdare Tab>>>>>>>>>>>>>Device Manager.
Scroll down to the IDE ATA/ATAPI Controlers Left click the + to the left of the drivers.
Right Click and uninstall all of your Primary IDE drivers there most likely will be more than one of the Primary IDE Drivers Make sure and un-install All of them prior to rebooting.

Reboot the machine.

I knew you weren't asking me to post the eset scan ... I forgot about using that 'tool' ... but with my pastor's wife's connection on dial-up, I'm doubting she would be able to use that anyway ...

I DID uninstall the Primary IDE drivers and rebooted and it seems to run a bit faster, but I'm trying to get hold of my brother-in-law (who runs a computer 'salvage' business) if he can get me a few more/better RAM sticks for her machine.

Thanks for your help!

dog

[moondog830]

Her Machine

eMachine - WinXP - Home Edition - SP3
Intel Celeron CPU 2.40 GHz
2.39 GHz 256MB RAM

Hi,

Just revised what you posted if the machine have only 256MB of RAM its very low and for sure one of the reasons that windows run very slow.
About Internet Explorer you can uninstall it's version 7 and you should find it on the Add/Remove list then try to install IE 8.

When I finally got IE8 to install part of it's installation was to delete the existing IE ... so I'm good on that now I believe, as IE8 is the only one in the list.

Thanks for your help!

dog