[rshaffer61]

Digital River: I've DL'd the ISO at the link we both like ( ), but the iSO is just sitting on my computer desktop. I've not actually tried the installation or even burned it to a disc as yet.

AH HA now I get it. You are trying to run this from within windows and you can't. Burn the ISO like the instructions I posted says and then reboot the system with the newly created disk in the cdrom drive. If the system is set to boot to the cdrom the disk should initiate and then we can go from there.

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Digital River: I've DL'd the ISO at the link we both like ( ), but the iSO is just sitting on my computer desktop. I've not actually tried the installation or even burned it to a disc as yet.

AH HA now I get it. You are trying to run this from within windows and you can't. Burn the ISO like the instructions I posted says and then reboot the system with the newly created disk in the cdrom drive. If the system is set to boot to the cdrom the disk should initiate and then we can go from there.

Well, you've almost got it. I did NOT try to run it from within Windows...I didn't try to run it at all (I didn't run it with a fox, I didn't run it in a box...). But, OK, it sounds you're telling me to go ahead and go for it.

But I'm going to lose all my drivers? Ugh.`

[Phlegmbot]

Digital River: I've DL'd the ISO at the link we both like ( ), but the iSO is just sitting on my computer desktop. I've not actually tried the installation or even burned it to a disc as yet.

AH HA now I get it. You are trying to run this from within windows and you can't. Burn the ISO like the instructions I posted says and then reboot the system with the newly created disk in the cdrom drive. If the system is set to boot to the cdrom the disk should initiate and then we can go from there.

Well, you've almost got it. I did NOT try to run it from within Windows...I didn't try to run it at all (I didn't run it with a fox, I didn't run it in a box...). But, OK, it sounds you're telling me to go ahead and go for it.

But I'm going to lose all my drivers? Ugh.`

[rshaffer61]

Maybe because Win7 does have a lot of drivers already but we may have to find some and most certainly have to do some updating. Just make sure you have backed up everything you want to save as far as data.

[Phlegmbot]

OK, well, I gave it a try.

Got this error:
Windows cannot copy files required for installation. The files may be corrupt or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070241

Mind you, I did this, per post #4, via the the newly created CD but while in Windows (which is what the directions state).

However, in your last post, you said I should reboot w/the disc in the drive. Should I try that next? What does 0x80070241 mean?

[rshaffer61]

Answer to what the bug check means located HERE.

Looking through the reasons for it I see external usb items connected during installation other then kb and mouse. More then one hd installed at the installation.

[Phlegmbot]

I have a laptop, so no mouse, no extra keyboard attached.

My external USB drive hasn't been used since Saturday, when I finished backing up all my files. There was NO USB anything attached to my computer.

I restarted the computer per the instructions; I don't think I even opened Firefox (b/c I remembered the steps I needed to take).

The only things connected to the computer: the Wi-Fi cable, the power cable. That's it.

I will follow the steps on the link you posted and report back.

Thx.

[rshaffer61]

OK thank you for the update and answers.

[Phlegmbot]

Heya!

OK, I've NOT attached the file the Win7 Upgrade advisor created...it wouldn't let me. It's pasted below.

Then I DL'd the Intel boost program it said I could update (I have the log if you want it), but I've no idea what it does. I DO know that the previous version did NOT work, and when I DL'd an update from Dells's site, it still didn't work.

Also, I got another BSOD, and, according to WhoCrashed, it looks like it's my video driver (which I knew was one of my computer's problems).

THANK YOU!



Windows 7 Upgrade Advisor Report
Computer Name:
Operating System: Windows 7 Home Premium
CPU: Intel® Core™ i7 CPU Q 720 @ 1.60GHz
Memory: 6.0 GB

System Details
Anytime Upgrade available You can upgrade to 64-bit Windows 7 Professional or Ultimate with Windows Anytime Upgrade.
Go online to learn how to get started with Windows Anytime Upgrade
More info from Dell Inc. Dell Inc. has a website that might give you more information about getting Windows 7 running on your PC.
Visit the Dell Inc. website
Windows Aero support Your graphics adapter supports the Windows Aero user interface.
Go online to learn more about Windows Aero
CPU speed: 1.6 GHz Your CPU meets the 1 GHz minimum requirement.
6.0 GB of RAM Your PC meets the 2 GB minimum requirement.
81.8 GB free space available on C: Your hard disk meets the minimum requirement of 20 GB free space for 64-bit Windows 7.

Devices Status Details
ATI High Definition Audio Device
ATI Technologies Inc. Compatible This device is compatible with Windows 7.
ATI Mobility Radeon HD 5730
ATI Technologies Inc. Compatible This device is compatible with Windows 7.
Broadcom NetLink ™ Gigabit Ethernet
Broadcom Compatible This device is compatible with Windows 7.
Dell Wireless 370 Bluetooth Mini-card
Broadcom Compatible This device is compatible with Windows 7.
IDT High Definition Audio CODEC
IDT Compatible This device is compatible with Windows 7.
Intel® WiFi Link 5300 AGN
Intel Corporation Compatible This device is compatible with Windows 7.
ITECIR Infrared Receiver (EC)
ITE Tech.Inc. Compatible This device is compatible with Windows 7.
Microsoft eHome MCIR 109 Keyboard
Microsoft Compatible This device is compatible with Windows 7.
Microsoft eHome MCIR Keyboard
Microsoft Compatible This device is compatible with Windows 7.
Microsoft eHome Remote Control Keyboard keys
Microsoft Compatible This device is compatible with Windows 7.
OKI C5300 PS (MS)
Oki Compatible This device is compatible with Windows 7.
USB Human Interface Device
Broadcom Compatible This device is compatible with Windows 7.
USB Human Interface Device
Broadcom Compatible This device is compatible with Windows 7.
USB Video Device
Microsoft Compatible This device is compatible with Windows 7.

Programs Status Details
Intel® Turbo Boost Technology Monitor
version 1.0.186.6
Intel Update available We don't have compatibility information about this version of the program.
Get an update to a compatible version
Adobe Acrobat 9 Pro - English, Français, Deutsch
version 9.0.0
Adobe Systems Compatible with Windows 7 This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
AOL
version 9.6.0.1
AOL Inc. Compatible with Windows 7 This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
CorelDRAW® Graphics Suite X5
version 15.0.0.486
Corel Corporation Compatible with Windows 7 This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Office Home and Student 2010
version 14.0.4763.1000
Microsoft Corporation Compatible with Windows 7 This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows 7 Upgrade Advisor
version 2.0.5000.0
Microsoft Corporation Compatible with Windows 7 This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Visual Studio Tools for Applications 2.0 - ENU
version 9.0.30729
Microsoft Corporation Free update available This program is compatible with Windows 7. A free update is also available.
Get the free update
Adobe Flash Player 11 ActiveX
version 11.7.700.224
Adobe Systems Incorporated Compatible This program is compatible with Windows 7.
Adobe Flash Player 11 Plugin
version 11.8.800.94
Adobe Systems Incorporated Compatible This program is compatible with Windows 7.
Ask Toolbar
version 1.15.26.0
Ask.com Compatible This program is compatible with Windows 7.
BitLord 1.1
version 1.1
www.bitlord.com Compatible This program is compatible with Windows 7.
CCleaner
version 4.02
Piriform Compatible This program is compatible with Windows 7.
CDisplay 1.8
dvd8n Compatible This program is compatible with Windows 7.
Corel Graphics - Windows Shell Extension
version 15.0.0.487
Corel Corporation Compatible This program is compatible with Windows 7.
DivX Media Server Media Server Media Server Media Server
version 1.2.1.27
DivX, LLC Compatible This program is compatible with Windows 7.
DivX Setup
version 2.6.1.44
DivX, LLC Compatible This program is compatible with Windows 7.
DivX Update
version 1.0.6.88 Compatible This program is compatible with Windows 7.
FastStone Image Viewer 4.2
version 4.2
FastStone Soft Compatible This program is compatible with Windows 7.
foobar2000 v1.2.8
version 1.2.8
Peter Pawlowski Compatible This program is compatible with Windows 7.
GOM Player
version 2.1.50.5145
Gretech Corporation Compatible This program is compatible with Windows 7.
ImgBurn
version 2.5.8.0
LIGHTNING UK! Compatible This program is compatible with Windows 7.
Intel® Control Center
version 1.2.1.1007
Intel Corporation Compatible This program is compatible with Windows 7.
Microsoft .NET Framework 4 Client Profile
version 4.0
Microsoft Corporation Compatible This program is compatible with Windows 7.
Microsoft Visual Studio Tools for Applications 2.0 Runtime
version 9.0.30729
Microsoft Corporation Compatible This program is compatible with Windows 7.
PeerBlock 1.1 (r518)
version 1.1.0.518
PeerBlock, LLC Compatible This program is compatible with Windows 7.
SUPERAntiSpyware
version 5.6.1020
SUPERAntiSpyware.com Compatible This program is compatible with Windows 7.
Viewpoint Media Player Compatible This program is compatible with Windows 7.
VueScan Compatible This program is compatible with Windows 7.
WhoCrashed 4.02
Resplendence Software Projects Sp. Compatible This program is compatible with Windows 7.
Windows 7 Codec Pack 4.0.7
version 4.0.7
Windows 7 Codec Pack Compatible This program is compatible with Windows 7.
WinRAR archiver Paid update available This program is compatible with Windows 7. A paid update is also available.

Edited by Phlegmbot, 15 July 2013 - 02:18 PM.

[rshaffer61]

I see no update compatibility issues.
The Intel boost is related to helping the CPU perform better and faster. Info on it located HERE
Updating video should be no problem at all.

[Phlegmbot]

OK.

So, do you want me to follow steps 2 - 8 on the error code page?

As for updating my video driver -- easier said than done it seems. I purportedly have the most up-to-date drivers. I've just sent the crash analysis to both AMD and Dell. We'll see.

Let me know what you feel I should do next in terms of the Windows Repair and so forth.

[rshaffer61]

Yep continue with the steps and let me know what happens.

[Phlegmbot]

Hey, RShaff!

I took a few days off to focus on work and on other computer issues (also having some weird slow-down problems which I think are related to my video drivers).

But here's something weird, I just clicked the link to try the next steps, and I'm getting an error page:


To access this page, please sign in using Microsoft account.

Hotmail, Xbox Live, Messenger, or msn accounts will also work.


So, OK, I signed in w/my Hotmail account, and I got this:

Community
We are sorry...

The page you requested is not available at this time.


What the heck? Any thoughts?

-PBot

Edited by Phlegmbot, 17 July 2013 - 09:49 PM.

[rshaffer61]

Hmm strange I got the same thing when I just tried it.
I don't know how you found the page but any chance of tracing your steps backwards?

[Phlegmbot]

Since you got it too, I decided to wait until today. The page is back. I've copied & pasted it to a file.

I'm heading out and will try the rest of the steps in the next day or so.

Sorry this seems to be taking forever.

[rshaffer61]

No problem as I have spent a long time longer on other topics. I'm working now on another forum that is 70 plus posts and we;re still trying to run down exactly what is causing the issue. We get one thing resolved and another problem pops up. Yours is not that bad at all.