[Mattneedshelp]

I need help, I recently found out that whenever I try to download anything. On my download lists where it shows what is processing and what is downloaded, when a download "completes" it automatically says "This file has been found to be a virus." and it gets deleted. I'm not sure how I got it, but I do want to get rid of it! I can't download anything, I've tried my Microsoft security essentials, (it won't let me access it anymore, I have had it downloaded for 2 years or so, and now I can't even access it because of this virus.) not even my firewall from the start menu will get up. I sure hope this isn't the end of downloading on my computer .

Edited by Mattneedshelp, 04 July 2013 - 11:05 AM.

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Hi we will need to run one programme .. This can be done from safe mode. If this fails to run or you are unable to get into safe mode could you let me know what your operating system (windows flavour:) ) is and whether you have access to another computer along with a USB stick you could use

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
  
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  dir "%systemdrive%\*" /S /A:L /C
  CREATERESTOREPOINT
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

[Essexboy]

Hi we will need to run one programme .. This can be done from safe mode. If this fails to run or you are unable to get into safe mode could you let me know what your operating system (windows flavour:) ) is and whether you have access to another computer along with a USB stick you could use

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
  
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  dir "%systemdrive%\*" /S /A:L /C
  CREATERESTOREPOINT
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

[Mattneedshelp]

I went on safe mode by going to my system config, and I went to boot and clicked on safemode and had it to where it allowed networking, I restarted I was on safe mode, and it still deleted my files from downloads and said it was a virus. I have windows 7 (Laptop.)

[Essexboy]

Do you have access to another computer to burn a bootable USB ?

Download the following three programmes to your desktop :


1. Rufus

For 64bit systems
2. Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64

For 32bit systems
2. Windows 7 RC
3. Farbar Recovery Scan Tool


Insert the USB stick Then run Rufus

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

Then copy FRST to the same USB





Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this.
Click repair my computer


Select your operating system

Select Command prompt


At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe (or FRST.exe)and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[Mattneedshelp]

Okay I got it thanks so much man.

Edited by Mattneedshelp, 05 July 2013 - 06:36 PM.

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.