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#16
Dolly99

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I was living a month in the future. I'm back in real time now.

I uninstalled the printer when you mentioned it and got the new install from their website. Could the error be from the low ink message? Should I redo it?

Here is the log

Process CPU Private Bytes Working Set PID Verified Signer
System Idle Process 98.46 0 K 28 K 0
Interrupts 1.54 0 K 0 K n/a
wuauclt.exe 15,896 K 169,448 K 1360 (Verified) Microsoft Windows Component Publisher
wmiprvse.exe 2,436 K 5,008 K 3208 (Verified) Microsoft Windows Component Publisher
winlogon.exe 7,352 K 2,668 K 696 (Verified) Microsoft Windows Component Publisher
WindowsSearch.exe 5,712 K 9,976 K 1100 (Verified) Microsoft Windows
Vid.exe 52,460 K 37,524 K 3168 (Verified) Logitech Inc
TrayIcon.exe 720 K 3,040 K 3944 (No signature was present in the subject)
System 0 K 244 K 4
svchost.exe 28,740 K 40,460 K 1196 (Verified) Microsoft Windows Component Publisher
svchost.exe 1,524 K 3,932 K 956 (Verified) Microsoft Windows Component Publisher
svchost.exe 1,920 K 4,560 K 1040 (Verified) Microsoft Windows Component Publisher
svchost.exe 2,376 K 3,472 K 1240 (Verified) Microsoft Windows Component Publisher
svchost.exe 1,360 K 3,712 K 1444 (Verified) Microsoft Windows Component Publisher
svchost.exe 4,500 K 6,516 K 1572 (Verified) Microsoft Windows Component Publisher
svchost.exe 1,340 K 3,892 K 408 (Verified) Microsoft Windows Component Publisher
svchost.exe 5,328 K 6,380 K 280 (Verified) Microsoft Windows Component Publisher
svchost.exe 1,608 K 3,564 K 1292 (Verified) Microsoft Windows Component Publisher
sqlservr.exe 29,124 K 13,316 K 1484 (Verified) Microsoft Corporation
sqlmangr.exe 1,504 K 5,584 K 1684 (No signature was present in the subject) Microsoft Corporation
spoolsv.exe 3,932 K 6,508 K 1780 (Verified) Microsoft Windows Component Publisher
smss.exe 172 K 432 K 620 (Verified) Microsoft Windows Component Publisher
smax4pnp.exe 2,376 K 4,528 K 3896 (Verified) Microsoft Windows Hardware Compatibility Publisher
SMax4.exe 704 K 3,072 K 3328 (No signature was present in the subject) Analog Devices, Inc.
services.exe 2,928 K 4,008 K 740 (Verified) Microsoft Windows Component Publisher
PTReplicator.exe 1,836 K 2,812 K 3192 (Verified) KarenWare.com
procexp.exe 21,256 K 27,076 K 3204 (Verified) Microsoft Corporation
nvsvc32.exe 3,352 K 4,840 K 912 (Verified) NVIDIA Corporation
nTuneService.exe 3,576 K 6,528 K 1812 (No signature was present in the subject) NVIDIA
NMIndexStoreSvr.exe 10,356 K 14,572 K 3484 (No signature was present in the subject) Nero AG
NMIndexingService.exe 3,076 K 6,540 K 2312 (No signature was present in the subject) Nero AG
NMBgMonitor.exe 2,832 K 6,904 K 3044 (No signature was present in the subject) Nero AG
msseces.exe 5,168 K 10,000 K 2352 (Verified) Microsoft Corporation
MsMpEng.exe 62,752 K 54,568 K 1156 (Verified) Microsoft Corporation
mDNSResponder.exe 988 K 3,052 K 464 (Verified) Apple Inc.
MDM.EXE 1,012 K 3,012 K 1704 (Verified) Microsoft Corporation
LxrJD31s.exe 288 K 1,040 K 1692 (No signature was present in the subject)
LSSrvc.exe 688 K 2,608 K 1428 (No signature was present in the subject) Hewlett-Packard Company
lsass.exe 3,972 K 1,424 K 752 (Verified) Microsoft Windows Component Publisher
jqs.exe 2,124 K 1,396 K 1404 (Verified) Sun Microsystems
InCDsrv.exe 2,100 K 5,180 K 1376 (No signature was present in the subject) Nero AG
InCD.exe 4,928 K 9,988 K 4024 (No signature was present in the subject) Nero AG
GoogleToolbarNotifier.exe 3,308 K 1,524 K 3068 (Verified) Google Inc
explorer.exe 31,948 K 40,980 K 2192 (Verified) Microsoft Windows Component Publisher
ctfmon.exe 948 K 3,484 K 2936 (Verified) Microsoft Windows Component Publisher
csrss.exe 1,672 K 4,208 K 672 (Verified) Microsoft Windows Component Publisher
chrome.exe 43,132 K 57,488 K 4068 (Verified) Google Inc
chrome.exe 33,480 K 36,272 K 2904 (Verified) Google Inc
BrYNSvc.exe 2,956 K 6,388 K 3796 (No signature was present in the subject) Brother Industries, Ltd.
BrStMonW.exe 2,248 K 7,512 K 2908 (No signature was present in the subject) Brother Industries, Ltd.
BrCtrlCntr.exe 1,172 K 4,068 K 2876 (No signature was present in the subject) Brother Industries, Ltd.
BrCcUxSys.exe 1,144 K 4,172 K 4056 (No signature was present in the subject) Brother Industries, Ltd.
apdproxy.exe 2,480 K 5,460 K 1748 (Verified) Adobe Systems Incorporated
alg.exe 1,204 K 3,676 K 2480 (Verified) Microsoft Windows Component Publisher
acrotray.exe 808 K 2,920 K 3768 (No signature was present in the subject) Adobe Systems Inc.
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#17
RKinner

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Thought your dates looked odd.

Your Process Explorer log looks good. Do you still have DCOM turned off?
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#18
Dolly99

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Yes DCOM is still off. Haven't been freezing lately. Are we done?
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#19
RKinner

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DCOM is mostly used for remote stuff so if you are happy with the way it's working then I suppose it can stay off.

I think we can clean up now.

We need to clean up System Restore.

Copy the following:

:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]

Run OTL. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix (if we ran it), copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

OTL has a cleanup tab so if you run it again and select cleanup it will remove itself and its backup files.

To hide hidden files again (If you do not run OTL cleanup):

XP

# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. If that is the case then you should go into Control Panel, Java, Security and slide the slider to the top. OK.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)
If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.



Make sure you have Windows update working and preferably on Automatic download and install.
Ron
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#20
Dolly99

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Hi Ron

Thanks again for your precise instructions. I don't use P2P sites however, this computer has been used for them in the past. How can I find and remove any programs they may have left in here?

Thanks
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#21
RKinner

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You don't have any active P2P programs installed. I don't think there is anything left to worry about.
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#22
Dolly99

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THANK YOU for all your time and help. Your instructions were very clear and easy to follow.
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