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Heuristic Virus detected -- Ati2dvag issue [Closed]


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#31
Essexboy

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OK lets try a small experiment

Step 1: Start the System Configuration Utility

1.Click Start, click Run, type msconfig, and then click OK.
2.The System Configuration Utility dialog box is displayed.

Step 2: Configure selective startup options

1.In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
2.Click to clear the Process SYSTEM.INI File check box.
3.Click to clear the Process WIN.INI File check box.
4.Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Posted Image
5.Click the Services tab.
Posted Image
6.Click to select the Hide All Microsoft Services check box.
7.Click Disable All, and then click OK.
8.When you are prompted, click Restart to restart the computer.

Step 3: Log on to Windows

1.If you are prompted, log on to Windows.
2.When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

Notes?

You have used the System Configuration Utility to make changes to the way Windows starts.
?The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.
?Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.


Has the start up speed improved
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#32
sdmarie

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PC had issues again. Blue screen appeared yesterday and shut down.

I am back in town and will do the recent suggestions now.

Thank you.
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#33
sdmarie

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Hi- The instructions appear incomplete?

On #4) it says: Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.

However the image shows the "Load Startup Items" box checked. And it shows the "Load System Services" unchecked. Please clarify.


On the Services tab, after I select "Hide All Microsoft Services and Disable All, nothing happens.

I have the option to click one of the following:

OK Cancel Apply Help


Please clarify what exactly I need to click.

Thank you!
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#34
Essexboy

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Click apply and it will then ask to reboot
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#35
sdmarie

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KK! I'm back in tow and am doing it now. Thank you.
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#36
sdmarie

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Interesting. When I click apply and then OK I get the following:

"An Access Denied error was returned while attempting to change a service. You many need to log on using an Administrator
account to make the specified changes."

It's my PC so I'm not sure why it would say this. I can say that it has been running even slower then when we first
started speaking and it recently froze with the same messages I originally posted.

Thank you.
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#37
sdmarie

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UPDATE:

OK so I clicked through that alert and it allowed me to restart my PC.

The boot up time was still slow. It's taking even longer now for programs
like Chrome, Firefox, MSWord etc. to load.

Chrome now took 1 minute 43 seconds just to open :(

I also noticed this Security Alert on boot up.

"Revocating information for the security certificate for this site is not available.
Do you want to proceed" YES --- NO --- View Certificate


I did not click any option since I don't know what this is. The certificate alert message
is still up on my PC.

Please advise.

I miss my speedy PC :(
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#38
Essexboy

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Reset MSconfig back to as it was i.e. all services enabled and standard boot.


As it stands I can see no malware so I believe we are looking at a system problem

What version of Avast are you using ?
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#39
sdmarie

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Hi I am using Avast Version 8.0.1489
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#40
Essexboy

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What I would like to do now is downgrade Avast to V7 and see if that cures the problem as a few XP systems have a problem with V8

From this site download to your desktop Avast free 7.0.1474

Download Uninstall Utility to your Desktop.

Disconnect from the net
Uninstall Avast via control panel

  • Run aswClear
  • It will offer to reboot to safe mode .. Accept that
    Posted Image
  • Once it has rebooted to safe mode
  • In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  • Press Uninstall
  • Once complete reboot your system to Normal Mode
  • Reinstall Avast
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#41
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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