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Extremely Slow and Redirects Websites [Closed]


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#1
ladyns31

ladyns31

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Hi, my pc is way out of control and has a mind of it's own. It redirects me to different websites and takes forever to do anything. I've uninstalled programs and even did a few scans with Malwarebytes. I'm running a Dell Inspiron 518 32Bit desktop with Windows Vista. Can anyone please help? I just finished running OTC and this is the log..

OTL logfile created on: 7/9/2013 1:34:00 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Nadia\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 0.90 Gb Available Physical Memory | 45.17% Memory free
4.21 Gb Paging File | 2.90 Gb Available in Paging File | 68.74% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 217.78 Gb Total Space | 174.53 Gb Free Space | 80.14% Space Free | Partition Type: NTFS
Drive D: | 15.00 Gb Total Space | 10.50 Gb Free Space | 70.00% Space Free | Partition Type: NTFS

Computer Name: NADIA-PC | User Name: Nadia | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/07/09 13:33:43 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Nadia\Downloads\OTL.exe
PRC - [2013/05/30 21:29:02 | 002,798,336 | ---- | M] (Anvisoft) -- C:\Program Files\Anvisoft\Cloud System Booster\CloudSystemBooster.exe
PRC - [2013/05/11 06:37:26 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2013/04/04 14:50:32 | 000,532,040 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
PRC - [2013/02/12 22:29:26 | 000,389,928 | ---- | M] () -- C:\Program Files\Hotspot Shield\bin\hsswd.exe
PRC - [2013/02/12 22:29:22 | 000,536,360 | ---- | M] (AnchorFree Inc.) -- C:\Program Files\Hotspot Shield\bin\openvpnas.exe
PRC - [2013/02/12 16:30:34 | 000,444,712 | ---- | M] (AnchorFree Inc.) -- C:\Program Files\Hotspot Shield\HssWPR\HssSrv.exe
PRC - [2013/02/05 11:48:44 | 000,272,248 | ---- | M] (McAfee, Inc.) -- C:\Program Files\McAfee Security Scan\3.0.318\SSScheduler.exe
PRC - [2012/12/14 04:33:08 | 000,318,312 | ---- | M] () -- C:\Program Files\Anvisoft\Cloud System Booster\CSBSvc.exe
PRC - [2012/11/30 13:53:12 | 000,209,264 | ---- | M] (Stronghold LLC) -- C:\Program Files\Strongvault Online Backup\SMessenger.exe
PRC - [2012/06/21 14:12:52 | 000,087,968 | ---- | M] (Andrea Electronics Corporation) -- C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
PRC - [2012/01/17 15:18:44 | 000,232,616 | ---- | M] (Visicom Media Inc. (Powered by Panda Security)) -- C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe
PRC - [2011/11/11 15:08:06 | 000,205,336 | ---- | M] (Logitech Inc.) -- C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
PRC - [2011/11/11 15:07:54 | 000,265,240 | ---- | M] () -- C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
PRC - [2011/08/12 13:19:40 | 000,680,984 | ---- | M] () -- C:\Program Files\Common Files\LogiShrd\LQCVFX\COCIManager.exe
PRC - [2009/07/09 18:48:20 | 000,594,600 | ---- | M] ( ) -- C:\Windows\System32\dldtcoms.exe
PRC - [2009/04/11 02:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2008/04/28 17:56:28 | 000,161,048 | ---- | M] (Stardock Corporation) -- C:\Program Files\Dell\DellDock\DockLogin.exe
PRC - [2008/01/20 22:23:32 | 001,008,184 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MSASCui.exe
PRC - [2008/01/14 11:13:02 | 000,132,392 | ---- | M] (CyberLink Corp.) -- C:\Program Files\Dell\MediaDirect\PCMService.exe


========== Modules (No Company Name) ==========

MOD - [2013/05/16 13:39:12 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\3da65115bf9debbf564861f6b123a2e4\System.Configuration.ni.dll
MOD - [2013/05/16 13:34:46 | 012,433,920 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\e9ea3e70247b4aa4a8b260426db3aa6b\System.Windows.Forms.ni.dll
MOD - [2013/05/16 13:34:31 | 002,295,296 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Core\9eaee4d23dd3ddfafd199b70b21bf781\System.Core.ni.dll
MOD - [2013/04/09 04:57:07 | 000,390,096 | ---- | M] () -- C:\Users\Nadia\AppData\Local\Google\Chrome\Application\26.0.1410.64\ppGoogleNaClPluginChrome.dll
MOD - [2013/04/09 04:57:05 | 004,050,896 | ---- | M] () -- C:\Users\Nadia\AppData\Local\Google\Chrome\Application\26.0.1410.64\pdf.dll
MOD - [2013/04/09 04:56:13 | 001,606,096 | ---- | M] () -- C:\Users\Nadia\AppData\Local\Google\Chrome\Application\26.0.1410.64\ffmpegsumo.dll
MOD - [2013/01/10 10:37:00 | 005,450,752 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\b757806657fa5db2b1ed1a89b026b463\System.Xml.ni.dll
MOD - [2013/01/10 10:36:34 | 001,593,856 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\78157a494dc9a7e52be8840decfcd9cc\System.Drawing.ni.dll
MOD - [2013/01/10 10:35:27 | 007,977,984 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\cc149d08e75f8c53cd28ac926b38c370\System.ni.dll
MOD - [2013/01/10 10:35:20 | 011,492,352 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\2227d1559f87943255069398608d5c56\mscorlib.ni.dll
MOD - [2011/11/11 15:09:20 | 000,336,408 | ---- | M] () -- C:\Program Files\Common Files\LogiShrd\LWSPlugins\LWS\Applets\CameraHelper\DevManagerCore.dll
MOD - [2011/11/11 15:08:18 | 007,956,504 | ---- | M] () -- C:\Program Files\Logitech\LWS\Webcam Software\QTGui4.dll
MOD - [2011/11/11 15:08:18 | 000,342,552 | ---- | M] () -- C:\Program Files\Logitech\LWS\Webcam Software\QTXml4.dll
MOD - [2011/11/11 15:08:18 | 000,128,536 | ---- | M] () -- C:\Program Files\Logitech\LWS\Webcam Software\ImageFormats\QJpeg4.dll
MOD - [2011/11/11 15:08:18 | 000,029,208 | ---- | M] () -- C:\Program Files\Logitech\LWS\Webcam Software\ImageFormats\QGif4.dll
MOD - [2011/11/11 15:08:06 | 002,145,304 | ---- | M] () -- C:\Program Files\Logitech\LWS\Webcam Software\QTCore4.dll
MOD - [2011/11/11 15:07:54 | 000,265,240 | ---- | M] () -- C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
MOD - [2011/08/12 13:19:40 | 000,680,984 | ---- | M] () -- C:\Program Files\Common Files\LogiShrd\LQCVFX\COCIManager.exe


========== Services (SafeList) ==========

SRV - File not found [Auto | Stopped] -- C:\Program Files\Wajam\Updater\WajamUpdater.exe -- (WajamUpdater)
SRV - File not found [On_Demand | Stopped] -- C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe -- (MyWebSearchService)
SRV - File not found [On_Demand | Stopped] -- C:\Program Files\Hotspot Shield\bin\HssTrayService.EXE -- (HssTrayService)
SRV - [2013/06/24 17:41:33 | 000,256,904 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/05/11 06:37:26 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe -- (MBAMScheduler)
SRV - [2013/03/25 15:45:52 | 000,121,144 | ---- | M] (Motorola Mobility LLC) [On_Demand | Stopped] -- C:\Program Files\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe -- (Motorola Device Manager)
SRV - [2013/02/12 22:29:26 | 000,389,928 | ---- | M] () [Auto | Running] -- C:\Program Files\Hotspot Shield\bin\hsswd.exe -- (HssWd)
SRV - [2013/02/12 22:29:22 | 000,536,360 | ---- | M] (AnchorFree Inc.) [Auto | Running] -- C:\Program Files\Hotspot Shield\bin\openvpnas.exe -- (hshld)
SRV - [2013/02/12 16:30:34 | 000,444,712 | ---- | M] (AnchorFree Inc.) [Auto | Running] -- C:\Program Files\Hotspot Shield\HssWPR\HssSrv.exe -- (HssSrv)
SRV - [2013/02/05 11:48:00 | 000,235,216 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\3.0.318\McCHSvc.exe -- (McComponentHostService)
SRV - [2012/12/14 04:33:08 | 000,318,312 | ---- | M] () [Auto | Running] -- C:\Program Files\Anvisoft\Cloud System Booster\CSBSvc.exe -- (AnviCsbSvc)
SRV - [2012/09/07 22:36:46 | 000,087,992 | ---- | M] (Nero AG) [On_Demand | Stopped] -- C:\Program Files\Motorola Media Link\Lite\NServiceEntry.exe -- (DeviceMonitorService)
SRV - [2012/06/21 14:12:52 | 000,087,968 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe -- (AERTFilters)
SRV - [2012/01/18 02:44:52 | 000,450,848 | ---- | M] (Logitech Inc.) [On_Demand | Stopped] -- C:\Program Files\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe -- (UMVPFSrv)
SRV - [2011/09/02 16:06:38 | 000,065,657 | ---- | M] (Motorola) [On_Demand | Stopped] -- C:\Program Files\Motorola\MotForwardDaemon\ForwardDaemon.exe -- (PST Service)
SRV - [2009/07/09 18:48:20 | 000,594,600 | ---- | M] ( ) [Auto | Running] -- C:\Windows\System32\dldtcoms.exe -- (dldt_device)
SRV - [2008/08/25 18:50:44 | 000,016,680 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe -- (GoToAssist)
SRV - [2008/04/28 17:56:28 | 000,161,048 | ---- | M] (Stardock Corporation) [Auto | Running] -- C:\Program Files\Dell\DellDock\DockLogin.exe -- (DockLoginService)
SRV - [2008/01/20 22:23:32 | 000,272,952 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)


========== Driver Services (SafeList) ==========

OTL Extras logfile created on: 7/9/2013 1:34:00 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Nadia\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 0.90 Gb Available Physical Memory | 45.17% Memory free
4.21 Gb Paging File | 2.90 Gb Available in Paging File | 68.74% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 217.78 Gb Total Space | 174.53 Gb Free Space | 80.14% Space Free | Partition Type: NTFS
Drive D: | 15.00 Gb Total Space | 10.50 Gb Free Space | 70.00% Space Free | Partition Type: NTFS

Computer Name: NADIA-PC | User Name: Nadia | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"FirewallOverride" = 0
"AntivirusOverride" = 0
"UacDisableNotify" = 0
"AntiSpywareDisableNotify" = 0
"AutoUpdateDisableNotify" = 0
"InternetSettingsDisableNotify" = 0
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
"DisableMonitoring" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"VistaSp2" = Reg Error: Unknown registry data type -- File not found
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#2
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello ladyns31

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo
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#3
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
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#4
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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