I need help. Over the past month and a half my computer would crash and restart. This primarily started happening while playing Guild Wars 2. Over the past month I had been communicating with the GW2 support group and have bought a new heatsink/CPU fan- Coolermaster Hyper N520. It has been determined that my computer doesn't have thermal issues, my 12GB of Kingston Hyper X T1 RAM is working properly, and my CPU- i7-920 is functioning properly. Now after a month of tech support from GW2 they have determined that there is nothing wrong with my computer hardware after multiple Speccy screenshot reviews.
I should have thought to look at my event viewer logs. All of the crah and restarts that I have been experiencing have been caused by Kernel Power - Event ID 41 - Task Category 63. From everything that I have read on various Microsoft threads this is a Windows 7 OS issue probably caused by an update that I received around late April or Early May.
Is there anyone that can provide any insight/help with this issue.
If needed i can attach a speccy screenshot and a saved event log. Also, from reading a thread from this site I downloaded WhoCrashed and after running it this is what I got:
System Information (local)
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computer name: SHANE-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core i7 CPU 920 @ 2.67GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 12875653120 total
VM: 2147352576, free: 1911525376
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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
No valid crash dumps have been found on your computer
Please help.
Thanks