Thank you!
Network Driver Error
Started by
kinolie21
, Jul 21 2013 07:19 AM
#1
Posted 21 July 2013 - 07:19 AM
Thank you!
#2
Posted 21 July 2013 - 07:47 AM
Are you wanting to connect this box via ethernet or wireless?
#3
Posted 21 July 2013 - 08:02 AM
I would like to connect wirelessly, but at this point, I guess whatever I can do.
#4
Posted 21 July 2013 - 08:05 AM
Not sure if this link will show correctly but you need the chipset driver first.
http://support.toshi...reeText=3149339
http://support.toshi...reeText=3149339
#5
Posted 21 July 2013 - 08:16 AM
I don't understand... I also don't understand what the "chipset driver" is. I was on the page you provided yesterday and put several of the drivers on a flashdrive and attempted to put them on the computer... but I am not sure what drivers I need or if I was doing it correctly...
#6
Posted 21 July 2013 - 08:25 AM
Consider this ok.
Yesterday I reinstalled XP onto an old machine and because the driver database in XP is more or less meaningless I had to go to the manufacturer to get drivers for the VGA, Sound, LAN etc.
You have done the same but without knowing the order in which to get the drivers.
The very basic initial driver is the chipset and when you have installed that it may solve a lot of of problems with other driver issues.
Get that, install it and then get back to us if you see any more exclamation marks in Device Manager.
Yesterday I reinstalled XP onto an old machine and because the driver database in XP is more or less meaningless I had to go to the manufacturer to get drivers for the VGA, Sound, LAN etc.
You have done the same but without knowing the order in which to get the drivers.
The very basic initial driver is the chipset and when you have installed that it may solve a lot of of problems with other driver issues.
Get that, install it and then get back to us if you see any more exclamation marks in Device Manager.
#7
Posted 21 July 2013 - 09:11 AM
My problem is that there are hundreds of drivers and I have no idea which one to install or which one is the chipset.
#8
Posted 21 July 2013 - 09:31 AM
The chipset driver is listed in the left hand panel, click that and it will lead you to the download.
#9
Posted 21 July 2013 - 09:41 AM
Go to http://support.toshi...reeText=3149339
Click on Drivers and Updates then in the left column click on Chipset. It only shows one:
Intel Chipset SW Installation Utility
That's the first driver you need. Once you have that it may detect the network driver OK. If not:
The Ethernet driver is the one they call WAN (Unclick Chipset, Click on Driver then WAN): Intel PROSet/Wireless WiMAX Software
For WIFI it looks like there are three possibilities (Unclick WAN Click on Driver then WIFI). It would be best to put in your serial number instead of the model number in the box at the top and press GO. That should limit the drivers to just those that belong on your PC.
Ron
Click on Drivers and Updates then in the left column click on Chipset. It only shows one:
Intel Chipset SW Installation Utility
That's the first driver you need. Once you have that it may detect the network driver OK. If not:
The Ethernet driver is the one they call WAN (Unclick Chipset, Click on Driver then WAN): Intel PROSet/Wireless WiMAX Software
For WIFI it looks like there are three possibilities (Unclick WAN Click on Driver then WIFI). It would be best to put in your serial number instead of the model number in the box at the top and press GO. That should limit the drivers to just those that belong on your PC.
Ron
#10
Posted 21 July 2013 - 09:48 AM
I'll leave the thread with you Ron seeing as I may not know what I am doing.
#11
Posted 21 July 2013 - 10:17 AM
I completed both and the yellow signs are still there and it still shows that no connections are available "windows did not detect a properly installed network adapter."
#12
Posted 21 July 2013 - 10:19 AM
Sorry for the multiple posts, I did not mean to hit reply yet. When I click the driver software installation troubleshoot, it states "device driver software was not successfully installed. No driver found for: pci simple communications controller, Ethernet controller, and network controller."
#13
Posted 21 July 2013 - 11:27 AM
Right click on (My) Computer and select Manage then Device Manager. Now look in the right pane and find Network Adapters. Click on the + or arrow in front of Network Adapters and it should open up. Does it show any? What are they?
Also look in the right pane and see if you have any Unknowns. If you do, right click on them and select Properties then the Details Tab. If it's not set to look at Device Instance Id click on the drop down arrow and then select Device Instance Id. You should get a long string of characters. Click on the long string of characters and then Ctrl + c to copy it then move to a reply and Ctrl + v to paste it in. Do that for any unknown or any device which is showing a yellow mark.
What is the serial number of your PC?
Also look in the right pane and see if you have any Unknowns. If you do, right click on them and select Properties then the Details Tab. If it's not set to look at Device Instance Id click on the drop down arrow and then select Device Instance Id. You should get a long string of characters. Click on the long string of characters and then Ctrl + c to copy it then move to a reply and Ctrl + v to paste it in. Do that for any unknown or any device which is showing a yellow mark.
What is the serial number of your PC?
#14
Posted 21 July 2013 - 02:56 PM
There is no "Network Adaptors". Under "Other devices" there are three things: Ethernet Controller, Network Controller, PCI Simple Communications Controller. I followed your directions, however under the details tab, the dropdown menu doesn't have anything that says "instance id"... there is a long list that includes "container id" "base container id" "compatible ids" and "hardware ids"... and tons others, but no instance id. Serial number is 9b266790q.
Thank you.
Thank you.
#15
Posted 21 July 2013 - 03:34 PM
Let's try the Hardware ID entries. That should give us the info we need.
Looking at the support page with your serial number it highlights Intel PROSet/Wireless WiMAX Software as being the one you need so you might try it. http://support.toshi...eText=9b266790q I can't tell if it actually installs or just unpacks the file. Sometimes it just unpacks and you have to go to the folder it put the file in and run setup.
Looking at the support page with your serial number it highlights Intel PROSet/Wireless WiMAX Software as being the one you need so you might try it. http://support.toshi...eText=9b266790q I can't tell if it actually installs or just unpacks the file. Sometimes it just unpacks and you have to go to the folder it put the file in and run setup.
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