[GozDilla]

I've had this problem only since my reseller host changed the I.P to login to the WHM to something new, the old one was working perfect but since they changed the server all i've had is trouble.

Now the main issue is i can only access some websites that are hosted on the WHM, But strangely enough it's only the people in this house that cannot access the websites/WHM, But friends and my partner can access it and they are on the same ISP, so the ISP is not blocking me accessing it, I've thought it may be my router?

What are your thoughts?

I've ran tests and it came back that it times out quite badly at that so no access for me on them.

Any suggestions on how to fix would be greatly welcomed

Thankyou
GozDilla

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Hello GozDilla,

I'll be more than happy to work with you on getting this resolved. The way I like to 'operate' is to post my responses in steps, in which I ask that you do them in order and not to start the next step until you complete the one prior. With that being said, let's get to it!
 
STEP ONE: MiniToolBox Log & Repair Attempts

• I'd like you to get the utility MiniToolBox and run it with the following checked items.
• Flush DNS
• Reset IE Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP Configuration
• List Winsock Entries
• List Installed Programs
  After you've selected just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy/paste that into a reply or into a Paste Bin post (and give us a link to it).

Beyond posting the log for review, I'd also like you to go ahead and see if you can reach those sites at this time. If you are unable to, do not panic as we've just scratched the surface and the log will help us dig even deeper! STEP TWO: Temp' File Cleaner
Before taking more stabs in the dark at this for you, I'd like to review that log you posted (or will be posting) from STEP ONE. However there is one other utility I'd like you to run through, which will help clean out temporary or junk files stored on your machine. I've seen junk/temp files cause all sorts of chaos, plus it can't hurt to run a bit of clean up right? Before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).

Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now.STEP THREE: Testing & Gathering

• At this time I'd like you to once again see if you are still unable to access the site(s) in question. If you are, great! Be sure to let us know it worked. If not, please be sure to post the full log from STEP ONE and then fill out the following questions so we can further assist you...
• What is your default web browser? Do you have any others installed?
• Does the problem persist on all browsers installed?
• The new IP the host gave you, can you Ping that? If you are unsure how to Ping it, follow this link HERE

Just post the answers back as best as possible, as it will help us further diagnose the cause of your issue and get it resolved (if it was not resolved yet).

[PhrantiQ]

Hello GozDilla,

I'll be more than happy to work with you on getting this resolved. The way I like to 'operate' is to post my responses in steps, in which I ask that you do them in order and not to start the next step until you complete the one prior. With that being said, let's get to it!
 
STEP ONE: MiniToolBox Log & Repair Attempts

• I'd like you to get the utility MiniToolBox and run it with the following checked items.
• Flush DNS
• Reset IE Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP Configuration
• List Winsock Entries
• List Installed Programs
  After you've selected just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy/paste that into a reply or into a Paste Bin post (and give us a link to it).

Beyond posting the log for review, I'd also like you to go ahead and see if you can reach those sites at this time. If you are unable to, do not panic as we've just scratched the surface and the log will help us dig even deeper! STEP TWO: Temp' File Cleaner
Before taking more stabs in the dark at this for you, I'd like to review that log you posted (or will be posting) from STEP ONE. However there is one other utility I'd like you to run through, which will help clean out temporary or junk files stored on your machine. I've seen junk/temp files cause all sorts of chaos, plus it can't hurt to run a bit of clean up right? Before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).

Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now.STEP THREE: Testing & Gathering

• At this time I'd like you to once again see if you are still unable to access the site(s) in question. If you are, great! Be sure to let us know it worked. If not, please be sure to post the full log from STEP ONE and then fill out the following questions so we can further assist you...
• What is your default web browser? Do you have any others installed?
• Does the problem persist on all browsers installed?
• The new IP the host gave you, can you Ping that? If you are unsure how to Ping it, follow this link HERE

Just post the answers back as best as possible, as it will help us further diagnose the cause of your issue and get it resolved (if it was not resolved yet).