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Laptop Hanging unable to update Avira Antivirus [Solved]


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#1
Steviep

Steviep

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My mother in laws laptop has been playing up agian as it hangs when using IE and she needs to switch off to exit, here are the OTL logs and malwarebytes log

OTL logfile created on: 24/07/2013 20:26:30 - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Rae\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

1015.36 Mb Total Physical Memory | 504.37 Mb Available Physical Memory | 49.67% Memory free
2.39 Gb Paging File | 1.94 Gb Available in Paging File | 81.48% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 55.88 Gb Total Space | 42.66 Gb Free Space | 76.34% Space Free | Partition Type: NTFS

Computer Name: NX6110 | User Name: Rae | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/07/24 20:21:52 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Rae\Desktop\OTL.exe
PRC - [2012/11/13 15:07:16 | 001,103,392 | ---- | M] (Safer-Networking Ltd.) -- C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
PRC - [2012/08/09 14:28:20 | 000,348,664 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
PRC - [2012/06/11 16:22:16 | 000,193,616 | ---- | M] (Microsoft Corporation.) -- C:\Program Files\Microsoft\BingBar\7.1.391.0\BBSvc.EXE
PRC - [2012/05/02 01:42:31 | 000,086,224 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files\Avira\AntiVir Desktop\sched.exe
PRC - [2012/05/02 00:34:37 | 000,110,032 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files\Avira\AntiVir Desktop\avguard.exe
PRC - [2011/04/01 06:11:52 | 000,428,640 | ---- | M] (Logitech Inc.) -- C:\Program Files\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe
PRC - [2009/03/10 23:18:14 | 000,934,792 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\WgaTray.exe
PRC - [2008/04/14 06:42:40 | 000,026,112 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\userinit.exe
PRC - [2008/04/14 06:42:20 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe


========== Modules (No Company Name) ==========

MOD - [2012/11/13 15:06:30 | 000,108,960 | ---- | M] () -- C:\Program Files\Spybot - Search & Destroy 2\snlThirdParty150.bpl
MOD - [2012/11/13 15:06:28 | 000,416,160 | ---- | M] () -- C:\Program Files\Spybot - Search & Destroy 2\DEC150.bpl
MOD - [2012/04/16 23:11:02 | 000,398,288 | ---- | M] () -- C:\Program Files\Avira\AntiVir Desktop\sqlite3.dll


========== Services (SafeList) ==========

SRV - File not found [Auto | Stopped] -- C:\Program Files\Spybot -- (SDWSCService)
SRV - File not found [Auto | Running] -- C:\Program Files\Spybot -- (SDUpdateService)
SRV - File not found [Auto | Stopped] -- C:\Program Files\Spybot -- (SDScannerService)
SRV - File not found [Disabled | Stopped] -- %SystemRoot%\System32\hidserv.dll -- (HidServ)
SRV - [2013/06/14 13:38:22 | 000,256,904 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/06/03 16:21:54 | 000,162,408 | R--- | M] (Skype Technologies) [Auto | Running] -- C:\Program Files\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2013/05/14 13:26:12 | 003,289,208 | ---- | M] (Skype Technologies S.A.) [Auto | Running] -- C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe -- (Skype C2C Service)
SRV - [2012/06/11 16:22:16 | 000,240,208 | ---- | M] (Microsoft Corporation.) [On_Demand | Stopped] -- C:\Program Files\Microsoft\BingBar\7.1.391.0\SeaPort.EXE -- (BBUpdate)
SRV - [2012/06/11 16:22:16 | 000,193,616 | ---- | M] (Microsoft Corporation.) [Auto | Running] -- C:\Program Files\Microsoft\BingBar\7.1.391.0\BBSvc.EXE -- (BBSvc)
SRV - [2012/05/02 01:42:31 | 000,086,224 | ---- | M] (Avira Operations GmbH & Co. KG) [Auto | Running] -- C:\Program Files\Avira\AntiVir Desktop\sched.exe -- (AntiVirSchedulerService)
SRV - [2012/05/02 00:34:37 | 000,110,032 | ---- | M] (Avira Operations GmbH & Co. KG) [Auto | Running] -- C:\Program Files\Avira\AntiVir Desktop\avguard.exe -- (AntiVirService)
SRV - [2011/04/01 06:11:52 | 000,428,640 | ---- | M] (Logitech Inc.) [Auto | Running] -- C:\Program Files\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe -- (UMVPFSrv)
SRV - [2011/03/25 13:34:04 | 000,689,464 | ---- | M] (Radialpoint Inc.) [Auto | Running] -- C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe -- (ServicepointService)
SRV - [2002/09/20 15:50:10 | 000,045,056 | ---- | M] (Analog Devices, Inc.) [Auto | Running] -- C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe -- (SoundMAX Agent Service (default)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)
DRV - File not found [Kernel | System | Stopped] -- -- (PCIDump)
DRV - File not found [Kernel | System | Stopped] -- -- (lbrtfdc)
DRV - File not found [Kernel | System | Stopped] -- -- (i2omgmt)
DRV - File not found [Kernel | System | Stopped] -- -- (Changer)
DRV - [2012/04/27 10:20:04 | 000,137,928 | ---- | M] (Avira GmbH) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avipbb.sys -- (avipbb)
DRV - [2012/04/25 00:32:27 | 000,083,392 | ---- | M] (Avira GmbH) [File_System | Auto | Running] -- C:\WINDOWS\system32\drivers\avgntflt.sys -- (avgntflt)
DRV - [2012/04/16 21:18:01 | 000,036,000 | ---- | M] (Avira GmbH) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avkmgr.sys -- (avkmgr)
DRV - [2011/04/01 06:11:10 | 004,333,280 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\lvuvc.sys -- (LVUVC)
DRV - [2011/04/01 06:09:48 | 000,291,424 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\lvrs.sys -- (LVRS)
DRV - [2010/06/17 15:14:27 | 000,028,520 | ---- | M] (Avira GmbH) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\ssmdrv.sys -- (ssmdrv)
DRV - [2007/03/01 13:47:48 | 002,209,408 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\w29n51.sys -- (w29n51)
DRV - [2007/02/14 15:21:00 | 000,067,960 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btwusb.sys -- (BTWUSB)
DRV - [2007/02/14 15:20:58 | 000,868,298 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btkrnl.sys -- (BTKRNL)
DRV - [2004/08/24 12:20:08 | 001,268,204 | ---- | M] (Agere Systems) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AGRSM.sys -- (AgereSoftModem)
DRV - [2004/05/26 16:18:18 | 000,044,928 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\bcm4sbxp.sys -- (bcm4sbxp)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-gb
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 58 15 A4 D4 1C EC CD 01 [binary data]
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/pdf: C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll (Foxit Corporation)
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@radialpoint.com/SPA,version=1: C:\Program Files\Virgin Media\Service Manager\nprpspa.dll (Virgin Media)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)


[2012/12/22 13:20:58 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Rae\Application Data\Mozilla\Firefox\Profiles\0\extensions
[2012/12/22 13:20:57 | 000,216,743 | ---- | M] () (No name found) -- C:\Documents and Settings\Rae\Application Data\Mozilla\Firefox\Profiles\0\extensions\[email protected]
[2012/12/22 13:22:51 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions

========== Chrome ==========

CHR - homepage: http://www.google.com/
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms},
CHR - homepage: http://www.google.com/
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files\Google\Chrome\Application\23.0.1271.97\PepperFlash\pepflashplayer.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files\Google\Chrome\Application\23.0.1271.97\gcswf32.dll
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files\Google\Chrome\Application\23.0.1271.97\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files\Google\Chrome\Application\23.0.1271.97\pdf.dll
CHR - plugin: Microsoft\u00AE DRM (Enabled) = C:\Program Files\Windows Media Player\npdrmv2.dll
CHR - plugin: Microsoft\u00AE DRM (Enabled) = C:\Program Files\Windows Media Player\npwmsdrm.dll
CHR - plugin: Windows Media Player Plug-in Dynamic Link Library (Enabled) = C:\Program Files\Windows Media Player\npdsplay.dll
CHR - plugin: Foxit Reader Plugin for Mozilla (Enabled) = C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll
CHR - plugin: Google Earth Plugin (Enabled) = C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: Service Manager (Enabled) = C:\Program Files\Virgin Media\Service Manager\nprpspa.dll

O1 HOSTS File: ([2013/01/09 20:37:16 | 000,000,027 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (Spybot-S&D IE Protection) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll (Safer-Networking Ltd.)
O2 - BHO: (Skype Browser Helper) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\7.1.391.0\BingExt.dll (Microsoft Corporation.)
O2 - BHO: (ChromeFrame BHO) - {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - C:\Program Files\Google\Chrome\Application\28.0.1500.72\npchrome_frame.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\Microsoft\BingBar\7.1.391.0\BingExt.dll (Microsoft Corporation.)
O4 - HKLM..\Run: [avgnt] C:\Program Files\Avira\AntiVir Desktop\avgnt.exe (Avira Operations GmbH & Co. KG)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O9 - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O9 - Extra 'Tools' menuitem : Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll (Safer-Networking Ltd.)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} http://www.update.mi...b?1343252455156 (MUWebControl Class)
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset...lineScanner.cab (Reg Error: Key error.)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{274224EA-B5F5-48A8-90B4-A674F2B0AEB4}: DhcpNameServer = 194.168.4.100 194.168.8.100
O18 - Protocol\Handler\gcf {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files\Google\Chrome\Application\28.0.1500.72\npchrome_frame.dll (Google Inc.)
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\system32\userinit.exe) - C:\WINDOWS\system32\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\Documents and Settings\Rae\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\Rae\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2010/12/09 19:19:36 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2013/07/24 20:21:51 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\Rae\Desktop\OTL.exe
[2013/07/24 19:57:51 | 000,000,000 | ---D | C] -- C:\WINDOWS\CSC
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/07/24 20:27:47 | 000,002,206 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2013/07/24 20:26:09 | 000,000,876 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2013/07/24 20:26:02 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2013/07/24 20:21:52 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Rae\Desktop\OTL.exe
[2013/07/24 20:02:23 | 000,000,784 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Malwarebytes Anti-Malware.lnk
[2013/07/24 19:50:37 | 000,000,418 | -H-- | M] () -- C:\WINDOWS\tasks\User_Feed_Synchronization-{1FF5882C-7A6C-4E1B-9FA0-9E22A326136D}.job
[2013/07/21 12:37:16 | 000,000,830 | ---- | M] () -- C:\WINDOWS\tasks\Adobe Flash Player Updater.job
[2013/07/18 19:16:09 | 000,000,880 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2013/07/15 20:36:51 | 000,000,792 | ---- | M] () -- C:\Documents and Settings\Rae\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Microsoft Office Outlook.lnk
[2013/07/14 20:22:13 | 000,244,720 | ---- | M] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2013/07/14 20:04:37 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2013/07/14 19:55:10 | 000,436,016 | ---- | M] () -- C:\WINDOWS\System32\perfh009.dat
[2013/07/14 19:55:10 | 000,068,912 | ---- | M] () -- C:\WINDOWS\System32\perfc009.dat
[2013/07/13 13:13:13 | 000,001,813 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Google Chrome.lnk
[2013/07/12 22:12:11 | 000,002,265 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Skype.lnk
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/03/27 15:02:38 | 000,000,069 | ---- | C] () -- C:\WINDOWS\NeroDigital.ini
[2012/11/20 11:13:55 | 000,004,608 | ---- | C] () -- C:\Documents and Settings\Rae\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2012/02/15 15:08:23 | 000,003,072 | ---- | C] () -- C:\WINDOWS\System32\iacenc.dll

========== ZeroAccess Check ==========

[2013/01/12 16:13:37 | 000,000,227 | RHS- | M] () -- C:\WINDOWS\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shdocvw.dll -- [2010/09/09 15:16:30 | 001,510,400 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2009/02/09 13:10:48 | 000,473,600 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = %systemroot%\system32\wbem\wbemess.dll -- [2008/04/14 06:42:10 | 000,273,920 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2013/02/10 20:30:28 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Radialpoint
[2011/05/13 11:48:27 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Virgin Media
[2013/01/12 16:19:34 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Rae\Application Data\ElevatedDiagnostics
[2011/01/18 16:39:45 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Rae\Application Data\Foxit Software
[2010/12/09 21:51:18 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Rae\Application Data\GlarySoft
[2011/05/13 11:48:39 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Rae\Application Data\Virgin Media

========== Purity Check ==========



< End of report >
OTL Extras logfile created on: 24/07/2013 20:26:30 - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Rae\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

1015.36 Mb Total Physical Memory | 504.37 Mb Available Physical Memory | 49.67% Memory free
2.39 Gb Paging File | 1.94 Gb Available in Paging File | 81.48% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 55.88 Gb Total Space | 42.66 Gb Free Space | 76.34% Space Free | Partition Type: NTFS

Computer Name: NX6110 | User Name: Rae | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
.html [@ = ChromeHTML] -- C:\Program Files\Google\Chrome\Application\chrome.exe (Google Inc.)
.url [@ = InternetShortcut] -- rundll32.exe ieframe.dll,OpenURL %l

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = htmlfile] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
https [open] -- "C:\Program Files\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
InternetShortcut [open] -- rundll32.exe ieframe.dll,OpenURL %l
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DoNotAllowExceptions" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\system32\sessmgr.exe" = %windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019 -- (Microsoft Corporation)
"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\system32\sessmgr.exe" = %windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019 -- (Microsoft Corporation)
"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)
"C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe" = C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe:*:Enabled:Servicepoint Service -- (Radialpoint Inc.)
"C:\Program Files\Logitech\Vid HD\Vid.exe" = C:\Program Files\Logitech\Vid HD\Vid.exe:*:Enabled:Logitech Vid HD -- (Logitech Inc.)
"C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe" = C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe:*:Enabled:Spybot-S&D 2 Tray Icon -- (Safer-Networking Ltd.)
"C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe" = C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe:*:Enabled:Spybot-S&D 2 Scanner Service -- (Safer-Networking Ltd.)
"C:\Program Files\Spybot - Search & Destroy 2\SDUpdate.exe" = C:\Program Files\Spybot - Search & Destroy 2\SDUpdate.exe:*:Enabled:Spybot-S&D 2 Updater -- (Safer-Networking Ltd.)
"C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe" = C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe:*:Enabled:Spybot-S&D 2 Background update service -- (Safer-Networking Ltd.)
"C:\Program Files\Skype\Phone\Skype.exe" = C:\Program Files\Skype\Phone\Skype.exe:*:Enabled:Skype -- (Skype Technologies S.A.)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{174A3B31-4C43-43DD-866F-73C9DB887B48}" = LWS Twitter
"{1AE46C09-2AB8-4EE5-88FB-08CD0FF7F2DF}" = Bing Bar
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{3921A67A-5AB1-4E48-9444-C71814CF3027}" = VCRedistSetup
"{468D22C0-8080-11E2-B86E-B8AC6F98CCE3}" = Google Earth
"{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}" = Skype™ 6.5
"{523DF39E-DF7D-488F-8022-783946571033}" = Nero 8 Essentials
"{52504CE6-E909-4113-B232-4AFEC6543A61}" = Broadcom 440x 10/100 Integrated Controller
"{56C049BE-79E9-4502-BEA7-9754A3E60F9B}" = neroxml
"{84814E6B-2581-46EC-926A-823BD1C670F6}" = HP Integrated Module with Bluetooth wireless technology
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel® Graphics Media Accelerator Driver for Mobile
"{90110409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Professional Edition 2003
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1" = Spybot - Search & Destroy
"{B6CF2967-C81E-40C0-9815-C05774FEF120}" = Skype Click to Call
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D40EB009-0499-459c-A8AF-C9C110766215}" = Logitech Webcam Software
"{E6CFBFB5-9232-410C-B353-AF6E614B2681}" = LightScribe System Software 1.10.16.1
"{F0A37341-D692-11D4-A984-009027EC0A9C}" = SoundMAX
"{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
"7-Zip" = 7-Zip 9.20
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Agere Systems Soft Modem" = Agere Systems AC'97 Modem
"Avira AntiVir Desktop" = Avira Free Antivirus
"CCleaner" = CCleaner
"FileHippo.com" = FileHippo.com Update Checker
"Foxit Reader" = Foxit Reader
"Google Chrome" = Google Chrome
"Google Chrome Frame" = Google Chrome Frame
"ie8" = Windows Internet Explorer 8
"InstallShield_{52504CE6-E909-4113-B232-4AFEC6543A61}" = Broadcom 440x 10/100 Integrated Controller
"Logitech Vid" = Logitech Vid HD
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.75.0.1300
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"Quick Startup_is1" = Quick Startup 2.8.0.718
"RadialpointClientGateway_is1" = Virgin Media Service Manager 3.7.47
"Revo Uninstaller" = Revo Uninstaller 1.90
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 03/06/2013 13:53:17 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 09/06/2013 10:19:36 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 09/06/2013 10:22:41 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 10/06/2013 14:07:52 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 01/07/2013 14:43:20 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 14/07/2013 16:05:38 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 14/07/2013 16:13:54 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 15/07/2013 15:10:07 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 18/07/2013 13:50:16 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 21/07/2013 07:34:07 | Computer Name = NX6110 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

[ System Events ]
Error - 24/07/2013 14:47:57 | Computer Name = NX6110 | Source = Service Control Manager | ID = 7000
Description = The Spybot-S&D 2 Security Center Service service failed to start due
to the following error: %%1053

Error - 24/07/2013 14:57:56 | Computer Name = NX6110 | Source = Dhcp | ID = 1002
Description = The IP address lease 192.168.0.5 for the Network Card with network
address 0012F0A5EA5C has been denied by the DHCP server 10.84.146.161 (The DHCP
Server sent a DHCPNACK message).

Error - 24/07/2013 14:58:24 | Computer Name = NX6110 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service EventSystem
with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error - 24/07/2013 14:59:30 | Computer Name = NX6110 | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
avipbb avkmgr Fips intelppm ssmdrv

Error - 24/07/2013 15:18:37 | Computer Name = NX6110 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 24/07/2013 15:25:18 | Computer Name = NX6110 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service EventSystem
with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error - 24/07/2013 15:27:30 | Computer Name = NX6110 | Source = Service Control Manager | ID = 7009
Description = Timeout (30000 milliseconds) waiting for the Spybot-S&D 2 Scanner
Service service to connect.

Error - 24/07/2013 15:27:30 | Computer Name = NX6110 | Source = Service Control Manager | ID = 7000
Description = The Spybot-S&D 2 Scanner Service service failed to start due to the
following error: %%1053

Error - 24/07/2013 15:27:30 | Computer Name = NX6110 | Source = Service Control Manager | ID = 7009
Description = Timeout (30000 milliseconds) waiting for the Spybot-S&D 2 Security
Center Service service to connect.

Error - 24/07/2013 15:27:30 | Computer Name = NX6110 | Source = Service Control Manager | ID = 7000
Description = The Spybot-S&D 2 Security Center Service service failed to start due
to the following error: %%1053


< End of report >
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.07.24.07

Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.6001.18702
Rae :: NX6110 [administrator]

24/07/2013 20:03:41
mbam-log-2013-07-24 (20-03-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 201928
Time elapsed: 6 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
  • 0

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#2
SleepyDude

SleepyDude

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Hello Steviep,

My name is SleepyDude I will be helping you with your Computer problem.

Please note I'm currently in training, all my responses will be revised by my Teacher before I post so expect a slight delay between replies. On the bright side, you have two people to examine your problem!

Sometimes this can be a long process, it's very important that you stay with me and follow all my instructions to the letter until I declare your machine is clean.

I have compiled a list of guidelines you must take in consideration so that the helping process goes smooth for you and for me:

  • Please perform all steps in the order they are listed in each set of instructions
  • Don't install/uninstall any software or run any other cleaning tools besides the ones I ask you to use
    • Running other programs can interfere with the tools we use and have unpredicted results. Also I need to know what is going on with your machine at any time
  • If possible avoid using the computer for other tasks until we finish the cleaning process
    • The reason for this is because it can make the malware infection worst and more difficult to clean. Some malware can download updates from the internet when you use the computer
  • Please don't attach your logs instead Copy & Paste the information to your post unless specifically instructed to do so
  • Please read every post completely before doing anything if you have some doubts or questions please ask before continuing

IMPORTANT: At GeeksToGo we do our best to help you solving the problem but sometimes things don't go as planned. To be safe than sorry you should Backup your important data to a safe place, anywhere except on the computer with problems.

The all fixing process need to be executed from a user account with Administrator privileges also some of the tasks need to be executed in Safe Mode, you should save or print the instructions for use when you don't have access to the forum.

I'm now revising your logs I will be back to you shortly.
  • 0

#3
SleepyDude

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Hi Stevie,

I have checked your logs and the only problem I can see is Spybot - Search & Destroy not working properly, lets remove that and do a little fixing to see how it goes.

Step 1 - Uninstall Spybot

Please open Start > Control Panel > then Add or Remove Programs, locate the following programs on the list and Uninstall them:
  • Spybot - Search & Destroy

Step 2 - Reset Internet Explorer

I would like you to reset Internet Explorer to the defaults this normally fix's allot of problems.
Download the Posted Image execute the program and follow the instructions.

Step 3 - Manual update of Avira

Some times Avira Free stop's updating most likely because the update servers get overloaded lets try to update the program Manually.
Go to this page and follow the 6 steps from the image guide.

Step 4 - Security Check

Download Security Check by screen317 from here or here.
  • Save it to the Desktop.
  • Right click on the icon Posted Image and choose Run as Administrator. Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Things I would like to see in your next reply:
  • Is Internet Explorer working ok now?
  • Avira Updated ok?
  • The checkup.txt log

  • 0

#4
Steviep

Steviep

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Hi thank you for your help, I have updated the anti virus and IE seems to be working ok now although it did lock up when I tried to close down after running the fixit program. Here is the log you requestd

Results of screen317's Security Check version 0.99.71
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Avira Desktop
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
Google Chrome 27.0.1453.116
Google Chrome 28.0.1500.72
````````Process Check: objlist.exe by Laurent````````
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 2%
````````````````````End of Log``````````````````````
  • 0

#5
SleepyDude

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Hello Stevie,

Let's run some maintenance tasks...

Step 1 - Run OTL Fix

  • Run OTL by double cliking on the icon Posted Image. Make sure all other windows are closed and to let it run uninterrupted.
  • Do not change any other settings unless otherwise told to do so.
  • Under the Custom Scans/Fixes box at the bottom, paste in the following:
    :Commands
    [CreateRestorePoint]
    
    :Commands
    [EmptyTemp]
    [Reboot]
    
  • click the Run Fix button at the top
  • click OK
Notes:
  • When OTL executes the Fix it can shut down all running processes and you may lose the desktop and icons, but they will return on reboot
  • OTL may ask to reboot the machine. Please accept if not please Restart windows yourself.
  • The report should appear in Notepad after the reboot. Copy & Paste that report in your next reply and not as attachment.

Step 2 - Execute Chkdsk

  • open the Command Prompt, click Start > Run > type cmd and press Enter
  • on the black window type the command:
    chkdsk /f /x C:
    When it ask if you want to do a scan on next restart answer Yes
  • restart the computer
    Note: Check Disk will run on next system start, don't press any key during the boot, let the process run uninterrupted.

Next,
  • download ListChkdskResult and save the file to the Desktop
  • execute the file by double clicking ListChkdskResult, accept all the prompts to allow the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply

Step 2 - Defrag the Hard Disk

  • download MyDefrag
  • Install the program MyDefrag-v4.3.1.exe, accept the license agreement and click Next until the screen below
  • on step Select Additional Tasks untick all the check box's except Associate .MyD file with the MyDefrag script interpreter
    Posted Image
  • after install close all the other programs and execute MyDefrag. Select the options according to the following screen:
    Posted Image
  • click Run
  • let the program run until it show Finished.
    Posted Image


Things I would like to see in your next reply:
  • The OTL log
  • The ChkdskResult.txt log
  • How is the computer running?

  • 0

#6
Steviep

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All processes killed
========== COMMANDS ==========
Error creating restore point.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 114788 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32969 bytes

User: Rae
->Temp folder emptied: 75111804 bytes
->Temporary Internet Files folder emptied: 71250863 bytes
->Google Chrome cache emptied: 1931701 bytes
->Flash cache emptied: 2828376 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 16213959 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 710854104 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 838.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 07262013_162531

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...


ListChkdskResult by SleepyDude v0.1.6 Beta | 17-06-2013

------< Log generate on 26/07/2013 16:52:56 >------
No Events found for Winlogon, Chkdsk or Wininit!


The laptop seems ok now but when I first switched it on today it hung with the Avira update and IE and I had to shut them down using task manager but seems ok now that its running
  • 0

#7
SleepyDude

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Hi,

Sometimes the problem can be the Antivirus, can you uninstall Avira and then reinstall?
Use a fresh copy of Avira 2013.
  • 0

#8
Steviep

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I'll do that now, thanks again for your help :thumbsup:
  • 0

#9
Steviep

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Hi did a reinstall and seems to be running ok so thanks again for your help :thumbsup:
  • 0

#10
SleepyDude

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Hi did a reinstall and seems to be running ok so thanks again for your help :thumbsup:


No Problem. I'm glad we could help. :thumbsup:
  • 0

#11
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,387 posts
Hi Stevie,

Before you go there are some housekeeping steps I would like you to do and i have also some final recommendations...

Step 1 - Remove the Tools we use

» OTL
  • Double-click the OTL Icon Posted Image on the Desktop to start the program
    (Accept the UAC prompt to allow changes to the computer).
  • click the Posted Image button. Accept the prompt to Reboot.
» Others
  • Delete any .exe, .log, .txt, file created on the Desktop during the cleaning process.

Step 2 - How to prevent new infections

To protect your computer from being infected its very important to keep Windows Updated and all the programs related with the internet, Web Browser, Flash Player, Adobe Reader and Java only to mention the most targeted by today security exploits. Follow the instructions below to keep these critical programs updated:

  • Windows and Internet Explorer
    To keep Windows and Internet Explorer updated make sure you have Windows Update enabled on the Control Panel applet, follow the instructions for Windows XP on this MS article How to configure and use Automatic Updates in Windows or use the FixIt tool provided. Another option is to visit every month the Microsoft Windows Update site.
  • Antivirus and Antimalware programs
    Make sure you have a Antivirus program always updated and running.
    Sometimes Antivirus can miss some malware, when that happens its good to have Malwarebytes free installed, Update and run weekly to keep your system clean. Malwarebytes is also good to revert some system changes made by the malware.
  • Keep Installed Programs Up to Date
    It's important to keep all other programs on your computer updated because they can also have security vulnerability explored by the malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications to fix vulnerabilities, this can be done manually by using the Update feature included in most programs or you can use one of the following programs to help you with this task:
  • Surf the Net with extra Security
    Every web browser is a target for malware, the bad guys are always trying to explorer security holes to infect the computers, and this is especially true for Internet Explorer because is one of the most used. Using alternatives like Mozilla Firefox or Google Chrome can help protecting your computer from infections.
    And for Firefox and Chrome you can get an extra layer of protection by installing two add-ons AdBlockPlus and Web Of Trust (WOT). WOT can also protect Internet Explorer.

::: Some final recommendations :::
Best Regards and have a Safe surfing! :wave:
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#12
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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