Long story follows......
HP m9340f, Intel Core2 quad, 8GB Running Vista SP2 +++
All software up to date, no malware and \ or viruses. Norton, MalwareBytes, and AdAware are up to date and have been run within the last week, a few things found but nothing bad.......
My objective is to repair \ restore the Hard Drive and Clone it to a new one, already purchased, sitting here on the desk. If I can succeed, I will not lose the program files and all the updates.
The major cause of this issue is the kids, when they (and \ or their friends) are using it and it does not perform what they want they just shut it down. I have continually told them they would do great harm to the computer hard drive and \ or operating system. Well to say the least they succeeded in its destruction.
I am no novice but this one has me stumped. I was able to get into safe mode w\ networking, very slow once in. I deleted a few programs that had been added that I thought may have been a problem. On re-start same issue, after logging on to a user the system hung up on welcome screen. Next, I rebooted, F9 into diagnostics. When it came to the Hard Drive test, it came back with: Error Code - BIOHD-8, "A smart test failed on the drive".
So, next was to attempt safe mode command prompt, was going to try CHKDSK /r. It never got there, it started up as normal, no command prompt. At that point I used the cmd prompt with the computer in safe mode, chkdsk /r, of course it couldn’t because the drive was in use so on restart it ran. Chkdsk ran but hung up on stage 4 after 6,800 + \ - files. Therefore, I shut it down and did a little research.
I found on the net that the error code mentioned above (BIOHD-8, "A smart test failed on the drive") could be bogus, it could be the motherboard. After careful thought, I came up with a way to check if it was the drive or the motherboard, I have a second exact model computer (using that one now) with the only difference being this one is running Windows 7. I removed the hard drive from the Vista computer and connected it to this one as the master (disconnected the Windows 7 HD), same result. I shut it down, reconnected the Windows 7 HD and connected the Vista HD as a slave. I had access to the data via the Windows 7 computer (a relief for sure), I backed up the data to the Windows 7 HD using Norton.
Next, I used the Properties \ Tools \ Error Checking \ checked both boxes (Automatically fix file system errors & Scan for and attempt recovery of bad sectors) and ran it. It again reached stage 4 but hung up after 6,800 + \ - files. So I tried once more, but only ran Properties \ Tools \ Error Checking \ Scan for and attempt recovery of bad sectors) and ran it. It finished and returned the following:
[i]Checking Disk HP (D:)
Some problems were found and fixed
Volume label is HP.
CHKDSK is verifying files (stage 1 of 5)...
369536 file records processed.
File verification completed.
3060 large file records processed.
0 bad file records processed.
0 EA records processed.
118 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
478740 index entries processed.
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 5)...
369536 file SDs/SIDs processed.
Security descriptor verification completed.
54603 data files processed.
CHKDSK is verifying Usn Journal...
33923872 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
66980263 free clusters processed.
Free space verification is complete.
Found 1686 bad clusters.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.
720699965 KB total disk space.
452109048 KB in 283014 files.
169876 KB in 54604 indexes.
499965 KB in use by the system.
65536 KB occupied by the log file.
267914308 KB available on disk.
4096 bytes in each allocation unit.
180174991 total allocation units on disk.
66978577 allocation units available on disk.[/i]
So I figured this is simple, I will just use the command prompt and run chkdsk D: /f and everything will be peachy. Not so, received the following: “Access denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode.”. So again, I figured it will be easy, I will just go to the drive properties and give me complete access, in fact I gave all users complete access. I ran it again with the same result.
So here I sit, stumped, my brain is fried……..
I am looking for a solution to recover the drive so I can clone it. Any suggestions on how to overcome this problem. Is there another piece of software that can repair the drive so I won’t need to reinstall all the software and the updates.
Any and all suggestions would be greatly appreciated!!!!!!!!
Thanks in advance