[CaptainT]

Hello, please help
My Toshiba L675 was running slow and then flashed and now won't boot Windows 7. Goes through start up with logo but skips to white blank page. I used F8 key to access the recovery tools but none have worked. It's a work computer with a lot. Of files that have not been backed up. I am open to any suggestions. I see that a lot of users have been hit with this problem. Thanks for your help.

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When using system restore. Gives message that not complete successfully.

[CaptainT]

When using system restore. Gives message that not complete successfully.

[CaptainT]

The error occurred during system restore is 0x8000ffff

[CaptainT]

It seems to be okay now. Kept trying different restore points. I still need to get the virus or malware off here.

[Essexboy]

Are you able to get to the desktop or safe mode ?

If so

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
  
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  dir "%systemdrive%\*" /S /A:L /C
  CREATERESTOREPOINT
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

[CaptainT]

Thanks. I will download OTL.

[Essexboy]

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