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Malware, Adware, report of trojan virus [Solved]


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#16
Stewieboo

Stewieboo

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  • Member
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  • 14 posts
Hi

Unfortunately the OTL stopped responding again - just to clarify I have no other programs running whilst it is doing so, and I leave the computer to run it, the program itself unforms me that it has stopped responding

Many thanks :)

Logs for ADW and JRT

# AdwCleaner v2.306 - Logfile created 08/02/2013 at 11:20:40
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Sarah - HARVEYNORMAN
# Boot Mode : Normal
# Running from : C:\Users\Sarah\Downloads\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Deleted on reboot : C:\Program Files (x86)\Common Files\AVG Secure Search
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml
File Deleted : C:\Users\Public\Desktop\eBay.lnk
Folder Deleted : C:\Program Files (x86)\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\WebCake
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Users\Sarah\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\Sarah\AppData\Local\Temp\[email protected]
Folder Deleted : C:\Users\Sarah\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\Sarah\AppData\LocalLow\delta
Folder Deleted : C:\Users\Sarah\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Sarah\AppData\Roaming\file scout
Folder Deleted : C:\Users\Sarah\AppData\Roaming\WebCake

***** [Registry] *****

Key Deleted : HKCU\Software\1ClickDownload
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\BabSolution
Key Deleted : HKCU\Software\DataMngr
Key Deleted : HKCU\Software\DataMngr_Toolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2A5A2A90-3B30-4E6E-A955-2F232C6EF517}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2A5A2A90-3B30-4E6E-A955-2F232C6EF517}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AF6B0594-6008-4327-93E5-608AD710A6FA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\5857d98ae73beb46
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{7169BBB3-3289-4696-B35D-4A88BCF6FB12}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\WebCakeIEClient.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EFDF368C-8DD9-4E05-87CD-16AA5CB03CB8}
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Api
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Api.1
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Layers
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Layers.1
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\softonic_ggl_1_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\softonic_ggl_1_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{AF6B0594-6008-4327-93E5-608AD710A6FA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Wow6432Node\5857d98ae73beb46
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{AF6B0594-6008-4327-93E5-608AD710A6FA}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DF84E609-C3A4-49CB-A160-61767DAF8899}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{DF84E609-C3A4-49CB-A160-61767DAF8899}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\fjoijdanhaiflhibkljeklcghcmmfffh
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DF84E609-C3A4-49CB-A160-61767DAF8899}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C4ED781C-7394-4906-AAFF-D6AB64FF7C38}
Key Deleted : HKLM\SOFTWARE\Software
Key Deleted : HKLM\SOFTWARE\Tarma Installer
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Main [bprotector start page]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-GB)

File : C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\ym0kvps6.default-1375044527757\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [10419 octets] - [29/07/2013 19:27:29]
AdwCleaner[S1].txt - [10506 octets] - [02/08/2013 11:20:40]

########## EOF - C:\AdwCleaner[S1].txt - [10567 octets] ##########




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.3.0 (08.02.2013:1)
OS: Windows 7 Home Premium x64
Ran by Sarah on 02/08/2013 at 11:29:03.29
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{A0B10EBE-4E51-4CAE-949B-E6B9E7D68CEA}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{BB975E58-E769-4E5A-BA12-B765BC559FF3}
Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{0AFD55C8-ADF8-4A33-A6E1-DEDB7A36AEB4}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{7F7F03A4-3B77-4BA2-B930-AB672D4FB53B}



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0087BAB5-4B3C-4798-8F26-71D1771006A4}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{00E1BBA7-CF7D-4B0A-B814-4D8CD535933B}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{01447BAB-0774-4A79-A2BD-C30A775B87AE}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{02656465-FBA5-4434-8D37-C5C8E431A2D3}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{032C0F2D-371D-412E-8482-EF8101F8FD96}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{033F6889-AE23-4C0C-A717-D89CA9F8CE13}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0487B36E-256D-4DB3-99BE-831A1B994922}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{04EEFC2D-C546-4E3F-BC66-A44404BE951C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{05E82A76-35F5-43F2-8CC9-4A56220B3B2A}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{064F35D3-844F-426A-8456-D2257D87644F}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{06B13E2B-C154-4AB1-BBE6-256CE09EEF0C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0771E077-00D3-4E2C-849F-7702586AE359}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{089971D6-DEAB-45D5-AF06-804EC30D2E8B}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{08A41186-81A6-4713-9756-FEC4664C92BF}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{092A6917-573C-4163-BF8A-4758E3706338}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{09C6F372-7FBD-425C-B7F3-5C446F24C249}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{09DD6359-3E7A-4A1D-A588-2372BA7EFD4F}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0BB6D732-5CA6-4877-B330-5047EEE48F2C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0C2B423F-EE5C-4FCA-AECD-8A76C658EF44}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0C2BDC3D-E29F-4E7D-97AB-8BD895561B78}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0C691B7E-8701-4F2E-A98B-65EA0B237F26}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0CA02961-D6BA-466C-919A-743AA8F38D41}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0D55E17C-AB1C-4EDC-82E4-C48A755E61AF}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0DFBA5D7-D963-40A2-BD5D-A325FF9215F6}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0DFDDD72-CED5-4EDB-9193-E4D05C97D2AF}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0E6B5060-9035-4444-9A2C-4BE8AE24422C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0E6D2EF4-E7F7-4DC9-BADE-C59C27D8EAC5}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0F0674C1-2E4E-40CE-8E66-53F3B5E61BB6}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0F1BD832-2721-498E-8FB0-A154DC40FB94}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0F247C84-2A58-43F4-B7D9-570F3E3E3627}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0F30C2FA-3498-4204-833C-F75540D49549}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0F8EAE6E-5D58-4CF8-83E2-D2671AE4389B}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0F958F8A-E81A-4C3F-B2D3-726BE52024B7}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{0FF255E7-746B-4B67-890F-E388D643BAE6}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1098A7FD-C01B-4F90-81ED-8D827483246A}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{10D26F45-D051-4F3F-ADCB-F69B2D9D5EFB}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{11E400A3-DBE2-46A9-902E-B6C4720146A0}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{12BD91A1-B4F9-4B10-BB4D-83C390A7CC11}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{12D85827-2EB7-4418-9BA0-8D1D29BABE0B}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{14D5BD97-8F93-419C-91B0-CEE4D4EE91E6}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{153A21D3-EC5E-495F-890A-273C4E00CEC2}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{15FBBCA8-EFCF-4D4E-84A5-9647E99673C7}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1722D06D-9BEA-4DA0-A3F9-DB031C53169F}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1737A9B1-D9C0-4236-B3EF-257BF495A109}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{177D6CBF-CBAE-4B71-A5C3-FDCDDCDC7E0F}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{17DC088A-3BA2-4100-8BE1-E71E1B7D4C73}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1816D5BB-0921-42FE-9E59-0B6BD892451B}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{182885DB-3CDE-4EF5-9C84-54CF32671909}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{18D4885E-92DF-4194-8571-735E318731D6}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{18E524EF-B02A-4733-A0ED-1CDCCE37F084}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{19AEB2D0-F481-4282-9234-ED4237C2D631}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{19DA200E-036A-46BC-959A-E567BE20B8B8}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1A0B635C-F942-4CE2-9540-66AB6888E44C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1A46309A-7063-4D64-BFC0-C50C442AAE1A}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1A6922A0-9839-464B-9E44-6E9B176E7DF1}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1AC22636-0BA0-4DEC-8792-1CDF922748AA}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1B75E5A4-A589-477E-98D4-CA5040467B37}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1B7A3B21-8F9C-48A1-8985-B492791A7CB7}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1B846EF6-DBAE-45CD-A432-83E0380B8C61}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1B99A3F6-4757-4137-A09A-71258CC88C5F}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1BBD36A2-5AB4-4442-93BE-3EF738F722FD}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1C7A0CBF-6E5F-4FB5-B491-62C329BD782C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{1E92A841-1119-4B07-A887-75C311065EE6}
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Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{F8186FE7-A500-46B2-856B-13BB42DC360C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{F88210B3-C54F-4D71-848B-AA17EED7C760}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{F8CD7EC9-9A49-49F4-A18D-25C53DB4EC11}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{F9104540-0166-45BB-ACDD-0C67656D43CB}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{F98EDEF6-C1FF-4546-903F-11C89034B832}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{F9B2AA6D-A784-4E4A-9520-91EAB8B17A4C}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FA7C0C36-4AB6-478F-AB4C-90C0F6685033}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FB608135-1503-4CD4-BF22-0C687E406449}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FB664BD4-4A5C-471D-8325-8BC204901AB3}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FC38F94A-3DBA-4DBA-B68A-FBB7EE175DAD}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FC831530-04FF-436F-AD3F-5682DBC48AFF}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FD63B8FC-F513-4144-9A60-5BAFFC5FCA85}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FDA1C6D5-8FE9-4B70-BA37-B44A44B99FC8}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FEDC03B9-C69A-484B-B3A1-B8B485EE0062}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FEF15280-B1C6-423F-87A2-46C0FC3338BE}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FF292AE4-2233-418C-AD89-A169F2EFCE7F}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FF2F3596-2C30-4C44-8E7F-024AB49C79F3}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FF616A2F-829C-433E-A9DA-A771FCFC97C5}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{FF814FC5-6F3F-454D-86C5-294168130939}



~~~ FireFox

Emptied folder: C:\Users\Sarah\AppData\Roaming\mozilla\firefox\profiles\ym0kvps6.default-1375044527757\minidumps [3 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 02/08/2013 at 11:33:11.78
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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#17
godawgs

godawgs

    Teacher

  • Retired Staff
  • 8,228 posts
You are welcome. Thanks for the logs. They removed a bunch of junk.

Unfortunately the OTL stopped responding again - just to clarify I have no other programs running whilst it is doing so, and I leave the computer to run it, the program itself unforms me that it has stopped responding

That is really strange. Now I'm really curious. I'm gonna redo the OTL fix and leave out the killallprocesses and emptytemp directives. If it hangs this time I want you to look at the botton of the OTL screen and see if it lists what it is stuck on. It will be a file name or maybe a directive like "Emptying temp files". At any rate we will get a new OTL log and see if anything remains.


Step-1.

Posted Image OTL Fix

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

1. Please copy all of the text in the quote box below (Do Not copy the word Quote. To do this, highlight everything
inside the quote box (except the word Quote) , right click and click Copy.

:COMMANDS
[createrestorepoint]

:OTL
PRC - [2013/06/03 10:57:49 | 003,085,264 | ---- | M] () -- C:\ProgramData\BrowserProtect\2.6.1339.144\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe
PRC - [2013/05/24 19:57:47 | 000,023,552 | ---- | M] (WebCake LLC) -- C:\Program Files (x86)\WebCake\WebCakeDesktop.Updater.exe
PRC - [2013/02/05 16:48:44 | 000,272,248 | ---- | M] (McAfee, Inc.) -- C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe
MOD - [2013/06/03 10:57:49 | 003,085,264 | ---- | M] () -- C:\ProgramData\BrowserProtect\2.6.1339.144\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe
SRV - [2013/06/03 10:57:49 | 003,085,264 | ---- | M] () [Auto | Running] -- C:\ProgramData\BrowserProtect\2.6.1339.144\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe -- (BrowserProtect)
SRV - [2013/02/05 16:48:00 | 000,235,216 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe -- (McComponentHostService)
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,bProtector Start Page = http://search.babylo...A7C68A3C48AD7DF
IE - HKCU\..\SearchScopes,bProtectorDefaultScope = {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}
IE - HKCU\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://www.delta-sea...A7C68A3C48AD7DF
FF - prefs.js..browser.search.order.1: "Delta Search"
FF - prefs.js..browser.startup.homepage: "http://search.babylo...7C68A3C48AD7DF"
FF - prefs.js..extensions.enabledAddons: plugin%40getwebcake.com:1.00.01
FF - HKLM\Software\MozillaPlugins\@mcafee.com/McAfeeMssPlugin: C:\Program Files (x86)\McAfee Security Scan\3.0.318\npMcAfeeMss.dll (McAfee, Inc.)
[2013/05/29 20:07:01 | 000,000,000 | ---D | M] (Delta Toolbar) -- C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\rq21ulnv.default\extensions\[email protected]
[2013/05/29 20:06:33 | 000,000,000 | ---D | M] (WebCake) -- C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\rq21ulnv.default\extensions\[email protected]
[2013/05/29 20:06:53 | 000,006,503 | ---- | M] () -- C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\rq21ulnv.default\searchplugins\babylon.xml
[2013/05/29 20:07:03 | 000,001,294 | ---- | M] () -- C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\rq21ulnv.default\searchplugins\delta.xml
[2012/07/23 22:56:58 | 000,089,224 | ---- | M] (Coupons, Inc.) -- C:\Program Files (x86)\mozilla firefox\plugins\npCouponPrinter.dll
[2012/07/23 22:59:01 | 000,089,224 | ---- | M] (Coupons, Inc.) -- C:\Program Files (x86)\mozilla firefox\plugins\npMozCouponPrinter.dll
O2:64bit: - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssiea.dll File not found
O2 - BHO: (MSS+ Identifier) - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll (McAfee, Inc.)
O2 - BHO: (WebCake) - {2A5A2A90-3B30-4E6E-A955-2F232C6EF517} - C:\Program Files (x86)\WebCake\WebCakeIEClient.dll (WebCake LLC)
O2 - BHO: (delta Helper Object) - {C1AF5FA5-852C-4C90-812E-A7F75E011D87} - C:\Program Files (x86)\Delta\delta\1.8.21.5\bh\delta.dll (Delta-search.com)
O3 - HKLM\..\Toolbar: (Delta Toolbar) - {82E1477C-B154-48D3-9891-33D83C26BCD3} - C:\Program Files (x86)\Delta\delta\1.8.21.5\deltaTlbr.dll (Delta-search.com)
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No CLSID value found.
O20 - AppInit_DLLs: (c:\progra~3\browse~1\261339~1.144\{c16c1~1\browse~1.dll) - File not found
[2013/05/29 20:07:04 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\BabSolution
[2013/05/29 20:06:41 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\Babylon
[2013/07/27 01:42:03 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\WebCake

:REG
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{3ABC90BA-B3FF-4D56-8CF4-7185BB978331}" = -

:FILES
ipconfig /flushdns /c
C:\Users\Sarah\AppData\Local\Temp\setup_fsu_cid.exe
C:\Program Files (x86)\WebCake
C:\ProgramData\BrowserProtect
C:\Program Files (x86)\Delta

:COMMANDS
[reboot]


Warning: This fix is relevant for this system and no other. If you are not this user, DO NOT follow these directions as they could damage the workings of your system.

2. Please re-open Posted Image on your desktop. To do that:
  • Vista and 7 users: Right click the icon and click Run as Administrator
3. Place the mouse pointer inside the Posted Image textbox, right click and click Paste. This will put the above script inside the textbox.
4. Click the Posted Image button.
5. Let the program run unhindered.
6. OTL may ask to reboot the machine. Please do so if asked.
7. Click the Posted Image button.
8. A report will open. Copy and Paste that report in your next reply.
9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).


Step-2

Posted Image OTL Scan

Please re-open Posted Image on the desktop. To do that:
  • Vista /7 users: right click the icon and click Run as Administrator.
Make sure all other windows are closed .
  • You will see a console like the one below:

    Posted Image
  • At the top of the console, click the box beside Scan All Users and Include 64bit Scans
  • Make sure the Output box at the top is set to Standard Output.
  • Click the box beside LOP Check and Purity Check
  • Click the Posted Image button. Do not change any settings unless otherwise told to do so.
  • Let the scan run uninterrupted.
  • When the scan completes, it will open OTL.Txt. This file is saved in the same location as OTL.
  • Please copy the contents of this file and paste it into your reply. To do that:
  • On the .txt file Menu Bar click Edit then click Select All. This will highlight the contents of the file. Then click Copy.
  • Right-click inside the forum post window then click Paste. This will paste the contents of the .txt file in the in the post window.


Step-3.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The OTL fixes log (IF it didn't hang again :lol: )
2. The new OTL.txt log
3. Please let me know how the computer is running now.
  • 0

#18
Stewieboo

Stewieboo

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  • Topic Starter
  • Member
  • PipPip
  • 14 posts
Sorry godawgs OTL still not responding

I believe its hanging on the following and has done so on each of the fixes
O3 - HKLM\..\Toolbar: (Delta Toolbar) - {82E1477C-B154-48D3-9891-33D83C26BCD3} - C:\Program Files (x86)\Delta\delta\1.8.21.5\deltaTlbr.dll (Delta-search.com)

This is the OTL Scan Log

OTL logfile created on: 8/2/2013 8:31:02 PM - Run 4
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Sarah\Downloads\New folder
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16540)
Locale: 00000409 | Country: Ireland | Language: ENI | Date Format: dd/MM/yyyy

3.80 Gb Total Physical Memory | 2.39 Gb Available Physical Memory | 62.87% Memory free
7.60 Gb Paging File | 6.00 Gb Available in Paging File | 78.96% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 297.71 Gb Total Space | 76.36 Gb Free Space | 25.65% Space Free | Partition Type: NTFS
Drive D: | 298.08 Gb Total Space | 279.93 Gb Free Space | 93.91% Space Free | Partition Type: NTFS

Computer Name: HARVEYNORMAN | User Name: Sarah | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/07/29 21:56:55 | 001,616,048 | ---- | M] (AVG Secure Search) -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.4.0\ToolbarUpdater.exe
PRC - [2013/07/28 00:02:43 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Sarah\Downloads\New folder\OTL.exe
PRC - [2013/07/23 19:09:28 | 000,283,136 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
PRC - [2013/07/12 14:37:18 | 003,289,472 | ---- | M] (Skype Technologies S.A.) -- C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
PRC - [2013/07/10 01:33:22 | 000,452,144 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG2013\avgcsrvx.exe
PRC - [2013/07/04 15:53:10 | 004,939,312 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
PRC - [2013/07/01 01:46:26 | 004,411,440 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG2013\avgui.exe
PRC - [2013/05/28 14:05:16 | 000,163,328 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
PRC - [2013/05/23 12:53:18 | 000,455,608 | ---- | M] (TomTom) -- C:\Program Files (x86)\MyTomTom 3\MyTomTomSA.exe
PRC - [2013/05/11 11:37:26 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2012/02/10 11:28:06 | 000,193,816 | ---- | M] (Microsoft Corporation.) -- C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BBSvc.EXE
PRC - [2011/01/14 11:55:14 | 000,572,712 | ---- | M] (Nero AG) -- c:\Program Files (x86)\Nero\Update\NASvc.exe
PRC - [2010/12/03 13:57:16 | 000,304,560 | ---- | M] (TOSHIBA CORPORATION) -- C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
PRC - [2010/11/21 04:23:51 | 000,179,712 | ---- | M] (Microsoft Corporation) -- C:\Windows\SysWOW64\schtasks.exe
PRC - [2010/03/18 11:57:02 | 002,320,920 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2010/03/18 11:56:56 | 000,268,824 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
PRC - [2009/07/28 19:26:42 | 000,062,848 | ---- | M] (TOSHIBA CORPORATION) -- C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
PRC - [2009/03/10 17:51:20 | 000,046,448 | ---- | M] (TOSHIBA CORPORATION) -- C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe


========== Modules (No Company Name) ==========

MOD - [2013/05/23 12:53:28 | 000,026,040 | ---- | M] () -- C:\Program Files (x86)\MyTomTom 3\DeviceDetection.dll
MOD - [2013/05/23 12:53:22 | 000,279,480 | ---- | M] () -- C:\Program Files (x86)\MyTomTom 3\TomTomSupporterProxy.dll
MOD - [2013/05/23 12:53:20 | 000,074,680 | ---- | M] () -- C:\Program Files (x86)\MyTomTom 3\TomTomSupporterBase.dll
MOD - [2011/10/05 04:52:30 | 000,756,048 | ---- | M] () -- C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\MSPTLS.DLL
MOD - [2011/06/22 12:46:12 | 000,434,016 | ---- | M] () -- C:\Program Files (x86)\Microsoft Office\Office12\ADDINS\UmOutlookAddin.dll
MOD - [2009/02/26 14:46:56 | 000,064,344 | ---- | M] () -- C:\Program Files (x86)\Microsoft Office\Office12\ADDINS\ColleagueImport.dll


========== Services (SafeList) ==========

SRV:64bit: - [2013/05/27 06:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2010/12/20 17:30:30 | 000,822,704 | ---- | M] (TOSHIBA Corporation) [On_Demand | Stopped] -- C:\Program Files\Toshiba\TPHM\TPCHSrv.exe -- (TPCHSrv)
SRV:64bit: - [2010/12/09 16:45:26 | 000,489,384 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe -- (TosCoSrv)
SRV:64bit: - [2010/12/08 14:55:26 | 000,267,192 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\Toshiba\TECO\TecoService.exe -- (TOSHIBA eco Utility Service)
SRV:64bit: - [2010/12/08 14:42:54 | 000,137,632 | ---- | M] (TOSHIBA Corporation) [On_Demand | Stopped] -- C:\Program Files\Toshiba\TOSHIBA HDD SSD Alert\TosSmartSrv.exe -- (TOSHIBA HDD SSD Alert Service)
SRV:64bit: - [2010/10/20 13:41:00 | 000,138,656 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Windows\SysNative\TODDSrv.exe -- (TODDSrv)
SRV:64bit: - [2010/09/22 18:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV - [2013/07/29 21:56:55 | 001,616,048 | ---- | M] (AVG Secure Search) [Auto | Running] -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.4.0\ToolbarUpdater.exe -- (vToolbarUpdater15.4.0)
SRV - [2013/07/23 19:09:28 | 000,283,136 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe -- (avgwd)
SRV - [2013/07/12 14:37:18 | 003,289,472 | ---- | M] (Skype Technologies S.A.) [Auto | Running] -- C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe -- (Skype C2C Service)
SRV - [2013/07/04 15:53:10 | 004,939,312 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe -- (AVGIDSAgent)
SRV - [2013/07/04 11:38:39 | 000,117,144 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2013/06/03 16:21:54 | 000,162,408 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2013/05/28 14:05:16 | 000,163,328 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/05/11 11:37:26 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2012/02/10 11:28:06 | 000,240,408 | ---- | M] (Microsoft Corporation.) [On_Demand | Stopped] -- C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\SeaPort.EXE -- (BBUpdate)
SRV - [2012/02/10 11:28:06 | 000,193,816 | ---- | M] (Microsoft Corporation.) [Auto | Running] -- C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BBSvc.EXE -- (BBSvc)
SRV - [2011/02/11 14:45:52 | 000,054,136 | ---- | M] (TOSHIBA Corporation) [On_Demand | Stopped] -- C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe -- (TMachInfo)
SRV - [2011/02/10 09:25:36 | 000,112,080 | ---- | M] (Toshiba Europe GmbH) [On_Demand | Stopped] -- C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe -- (TemproMonitoringService)
SRV - [2011/01/14 11:55:14 | 000,572,712 | ---- | M] (Nero AG) [Auto | Running] -- c:\Program Files (x86)\Nero\Update\NASvc.exe -- (NAUpdate)
SRV - [2010/10/12 18:59:12 | 000,206,072 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe -- (GamesAppService)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2010/03/18 11:57:02 | 002,320,920 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2010/03/18 11:56:56 | 000,268,824 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2010/01/28 15:44:40 | 000,249,200 | ---- | M] (TOSHIBA CORPORATION) [Auto | Running] -- C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe -- (cfWiMAXService)
SRV - [2009/06/10 22:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/03/10 17:51:20 | 000,046,448 | ---- | M] (TOSHIBA CORPORATION) [Auto | Running] -- C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe -- (ConfigFree Service)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2013/07/29 21:56:55 | 000,045,856 | ---- | M] (AVG Technologies) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtpx64.sys -- (avgtp)
DRV:64bit: - [2013/07/20 01:51:00 | 000,311,608 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgloga.sys -- (Avgloga)
DRV:64bit: - [2013/07/20 01:50:56 | 000,246,072 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\avgidsdrivera.sys -- (AVGIDSDriver)
DRV:64bit: - [2013/07/20 01:50:56 | 000,071,480 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgidsha.sys -- (AVGIDSHA)
DRV:64bit: - [2013/07/20 01:50:50 | 000,206,648 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\avgldx64.sys -- (Avgldx64)
DRV:64bit: - [2013/07/10 01:32:38 | 000,045,880 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgrkx64.sys -- (Avgrkx64)
DRV:64bit: - [2013/07/01 01:45:28 | 000,116,536 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgmfx64.sys -- (Avgmfx64)
DRV:64bit: - [2013/03/21 03:08:24 | 000,240,952 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtdia.sys -- (Avgtdia)
DRV:64bit: - [2013/02/12 05:12:06 | 000,019,968 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usb8023x.sys -- (usb_rndisx)
DRV:64bit: - [2012/12/13 14:50:36 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/08/21 13:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/03/01 07:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/03/11 07:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 07:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/02/09 11:29:10 | 000,077,424 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C)
DRV:64bit: - [2011/02/08 18:07:00 | 000,038,096 | ---- | M] (TOSHIBA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\PGEffect.sys -- (PGEffect)
DRV:64bit: - [2011/02/03 18:59:06 | 001,413,680 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2011/01/27 11:34:12 | 001,577,088 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CHDRT64.sys -- (CnxtHdAudService)
DRV:64bit: - [2011/01/12 09:18:38 | 010,627,392 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2011/01/05 00:08:58 | 001,109,096 | ---- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\rtl8192ce.sys -- (RTL8192Ce)
DRV:64bit: - [2010/12/01 15:12:06 | 000,250,984 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2010/11/30 13:40:04 | 000,307,304 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rtsuvstor.sys -- (RSUSBVSTOR)
DRV:64bit: - [2010/11/21 04:24:33 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/21 04:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/21 04:23:47 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2010/08/31 04:07:04 | 000,317,440 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2010/03/24 12:55:56 | 000,540,696 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2010/02/26 14:32:12 | 000,158,976 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Impcd.sys -- (Impcd)
DRV:64bit: - [2009/09/17 12:54:54 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (HECIx64)
DRV:64bit: - [2009/07/30 19:22:04 | 000,027,784 | ---- | M] (TOSHIBA Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\tdcmdpst.sys -- (tdcmdpst)
DRV:64bit: - [2009/07/14 15:31:18 | 000,026,840 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\TVALZ_O.SYS -- (TVALZ)
DRV:64bit: - [2009/07/14 02:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/14 02:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/14 02:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/19 18:15:22 | 000,014,472 | ---- | M] (TOSHIBA Corporation) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\TVALZFL.sys -- (TVALZFL)
DRV:64bit: - [2009/06/15 13:58:50 | 000,012,800 | ---- | M] (TOSHIBA) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\QIOMem.sys -- (QIOMem)
DRV:64bit: - [2009/06/10 22:01:11 | 001,485,312 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTDPV6.SYS -- (SrvHsfV92)
DRV:64bit: - [2009/06/10 22:01:11 | 000,740,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS -- (SrvHsfWinac)
DRV:64bit: - [2009/06/10 22:01:11 | 000,292,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTAZL6.SYS -- (SrvHsfHDA)
DRV:64bit: - [2009/06/10 21:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 21:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 21:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 21:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2009/07/14 02:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope =
IE:64bit: - HKLM\..\SearchScopes\{F1DF1D09-20E3-460D-AFFA-252CC2898CF6}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{7F7F03A4-3B77-4BA2-B930-AB672D4FB53B}: "URL" = http://www.bing.com/...rc=IE-SearchBox


IE - HKU\.DEFAULT\..\SearchScopes,DefaultScope =
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\..\SearchScopes,DefaultScope =
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-19\..\SearchScopes,DefaultScope =

IE - HKU\S-1-5-20\..\SearchScopes,DefaultScope =

IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\SOFTWARE\Microsoft\Internet Explorer\Main,bProtector Start Page =
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = Preserve
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://toshiba.msn.com
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\..\SearchScopes,DefaultScope =
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\..\SearchScopes\{4C58F07B-22EC-4B25-A573-707F3625367A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\..\SearchScopes\{63D5CABB-9CE3-48A5-9D7A-4138B70BBAC5}: "URL" = http://www.amazon.co...ed&linkCode=ur2
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\..\SearchScopes\{FF255FE2-53FB-4A97-B45D-BCE5C84DF8F3}: "URL" = http://rover.ebay.co...e={searchTerms}
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-1345472997-539967805-830898609-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "https://www.google.ie/"
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_8_800_94.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_8_800_94.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.17.2: C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.17.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3538.0513: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3555.0308: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\4\NP_wtapp.dll ()
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}: C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DMExtension\ [2011/03/14 08:39:37 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 22.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/05/26 22:10:31 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 22.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/28 21:14:06 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/05/26 22:10:31 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/28 21:14:06 | 000,000,000 | ---D | M]

[2011/11/14 19:56:51 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Sarah\AppData\Roaming\Mozilla\Extensions
[2013/07/28 21:49:11 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\rq21ulnv.default\extensions
[2013/07/04 12:11:41 | 000,068,722 | R--- | M] () (No name found) -- C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\rq21ulnv.default\extensions\[email protected]
[2013/07/04 12:11:41 | 002,511,800 | R--- | M] () (No name found) -- C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\rq21ulnv.default\extensions\{7b90e860-5d61-11e0-80e3-0800200c9a66}.xpi
[2013/06/20 17:07:17 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
[2013/07/23 09:41:23 | 000,000,000 | ---D | M] (Skype Click to Call) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
[2013/05/24 16:05:06 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
[2013/05/24 16:05:06 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
[2013/05/24 16:05:06 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
[2013/06/20 17:07:17 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2013/07/23 09:41:23 | 000,000,000 | ---D | M] (Skype Click to Call) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
[2013/07/04 11:38:41 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

O1 HOSTS File: ([2009/06/10 22:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2 - BHO: (Bing Bar Helper) - {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll (Microsoft Corporation.)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Bing Bar) - {eec0f710-38b5-4aba-99bf-ec87564a4e13} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKLM..\Run: [AVG_UI] C:\Program Files (x86)\AVG\AVG2013\avgui.exe (AVG Technologies CZ, s.r.o.)
O4 - HKU\.DEFAULT..\Run: [TOPI.EXE] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe (TOSHIBA)
O4 - HKU\S-1-5-18..\Run: [TOPI.EXE] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe (TOSHIBA)
O4 - HKU\S-1-5-19..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-19..\Run: [TOPI.EXE] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe (TOSHIBA)
O4 - HKU\S-1-5-20..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [TOPI.EXE] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe (TOSHIBA)
O4 - HKU\S-1-5-21-1345472997-539967805-830898609-1001..\Run: [MyTomTomSA.exe] C:\Program Files (x86)\MyTomTom 3\MyTomTomSA.exe (TomTom)
O4 - HKU\S-1-5-21-1345472997-539967805-830898609-1001..\Run: [TOPI.EXE] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe (TOSHIBA)
O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found
O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\TRDCReminder.lnk = C:\Program Files (x86)\TOSHIBA\TRDCReminder\TRDCReminder.exe (TOSHIBA Europe)
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\TRDCReminder.lnk = C:\Program Files (x86)\TOSHIBA\TRDCReminder\TRDCReminder.exe (TOSHIBA Europe)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLinkedConnections = 1
O9:64bit: - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - Reg Error: Key error. File not found
O9:64bit: - Extra Button: @C:\Program Files\TOSHIBA\BulletinBoard\TosNcUi.dll,-229 - {97F922BD-8563-4184-87EE-8C4ACA438823} - C:\Program Files\Toshiba\BulletinBoard\TosBBCom64.dll (TODO: <会社名>)
O9:64bit: - Extra 'Tools' menuitem : @C:\Program Files\TOSHIBA\BulletinBoard\TosNcUi.dll,-228 - {97F922BD-8563-4184-87EE-8C4ACA438823} - C:\Program Files\Toshiba\BulletinBoard\TosBBCom64.dll (TODO: <会社名>)
O9 - Extra Button: @C:\Program Files\TOSHIBA\BulletinBoard\TosNcUi.dll,-229 - {97F922BD-8563-4184-87EE-8C4ACA438823} - C:\Program Files\Toshiba\BulletinBoard\TosBBCom.dll (TODO: <会社名>)
O9 - Extra 'Tools' menuitem : @C:\Program Files\TOSHIBA\BulletinBoard\TosNcUi.dll,-228 - {97F922BD-8563-4184-87EE-8C4ACA438823} - C:\Program Files\Toshiba\BulletinBoard\TosBBCom.dll (TODO: <会社名>)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} file:///C:/Program%20Files%20(x86)/Bejeweled%203/Images/stg_drm.ocx (SpinTop DRM Control)
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} file:///C:/Program%20Files%20(x86)/Bejeweled%203/Images/armhelper.ocx (ArmHelper Control)
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} http://zone.msn.com/...ploader_v10.cab (PopCapLoader Object)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 85.91.1.128 85.91.1.130
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{E7D31C63-B78F-4F6B-A92B-B3EC420F7CAE}: DhcpNameServer = 85.91.1.128 85.91.1.130
O18:64bit: - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgppa.dll File not found
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll File not found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/08/02 11:28:57 | 000,000,000 | ---D | C] -- C:\Windows\ERUNT
[2013/07/31 09:35:14 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVG
[2013/07/28 22:00:57 | 000,000,000 | ---D | C] -- C:\_OTL
[2013/07/28 21:48:56 | 000,000,000 | ---D | C] -- C:\Users\Sarah\Desktop\Old Firefox Data
[2013/07/28 21:34:13 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Local\ElevatedDiagnostics
[2013/07/23 09:41:57 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\MRT
[2013/07/20 01:51:00 | 000,311,608 | ---- | C] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgloga.sys
[2013/07/20 01:50:56 | 000,246,072 | ---- | C] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgidsdrivera.sys
[2013/07/20 01:50:56 | 000,071,480 | ---- | C] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgidsha.sys
[2013/07/20 01:50:50 | 000,206,648 | ---- | C] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgldx64.sys
[2013/07/10 10:28:09 | 000,624,128 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\qedit.dll
[2013/07/10 10:28:09 | 000,509,440 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\qedit.dll
[2013/07/10 10:28:08 | 001,887,744 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\WMVDECOD.DLL
[2013/07/10 10:28:08 | 001,620,480 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\WMVDECOD.DLL
[2013/07/10 10:27:38 | 001,643,520 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\DWrite.dll
[2013/07/10 01:32:38 | 000,045,880 | ---- | C] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgrkx64.sys
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/08/02 20:28:55 | 001,503,290 | ---- | M] () -- C:\Users\Sarah\Desktop\not responding image.png
[2013/08/02 20:24:53 | 000,025,120 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/08/02 20:24:53 | 000,025,120 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/08/02 20:17:47 | 000,000,350 | ---- | M] () -- C:\Windows\tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job
[2013/08/02 20:17:34 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/08/02 20:17:32 | 3062,255,616 | -HS- | M] () -- C:\hiberfil.sys
[2013/08/02 11:36:01 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/08/02 11:21:20 | 000,000,121 | ---- | M] () -- C:\Windows\DeleteOnReboot.bat
[2013/08/01 22:21:43 | 000,730,532 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2013/08/01 22:21:43 | 000,631,816 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2013/08/01 22:21:43 | 000,111,908 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2013/07/31 09:35:14 | 000,000,972 | ---- | M] () -- C:\Users\Public\Desktop\AVG 2013.lnk
[2013/07/29 21:57:06 | 000,003,715 | ---- | M] () -- C:\Program Files (x86)\Mozilla Firefoxavg-secure-search.xml
[2013/07/29 21:56:55 | 000,045,856 | ---- | M] (AVG Technologies) -- C:\Windows\SysNative\drivers\avgtpx64.sys
[2013/07/29 14:17:47 | 588,156,254 | ---- | M] () -- C:\Windows\MEMORY.DMP
[2013/07/29 14:07:19 | 000,000,512 | ---- | M] () -- C:\Users\Sarah\Desktop\MBR.dat
[2013/07/28 00:08:22 | 000,374,307 | ---- | M] () -- C:\Users\Sarah\Desktop\virus.jpg
[2013/07/20 01:51:00 | 000,311,608 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgloga.sys
[2013/07/20 01:50:56 | 000,246,072 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgidsdrivera.sys
[2013/07/20 01:50:56 | 000,071,480 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgidsha.sys
[2013/07/20 01:50:50 | 000,206,648 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgldx64.sys
[2013/07/17 12:13:44 | 000,413,312 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2013/07/17 10:15:02 | 000,692,104 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerApp.exe
[2013/07/17 10:15:02 | 000,071,048 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2013/07/10 01:32:38 | 000,045,880 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Windows\SysNative\drivers\avgrkx64.sys
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/08/02 20:28:55 | 001,503,290 | ---- | C] () -- C:\Users\Sarah\Desktop\not responding image.png
[2013/08/02 11:21:06 | 000,000,121 | ---- | C] () -- C:\Windows\DeleteOnReboot.bat
[2013/07/29 14:07:19 | 000,000,512 | ---- | C] () -- C:\Users\Sarah\Desktop\MBR.dat
[2013/07/28 00:08:22 | 000,374,307 | ---- | C] () -- C:\Users\Sarah\Desktop\virus.jpg
[2013/06/27 08:48:45 | 000,003,715 | ---- | C] () -- C:\Program Files (x86)\Mozilla Firefoxavg-secure-search.xml
[2012/12/24 15:55:22 | 000,020,540 | ---- | C] () -- C:\Users\Sarah\AppData\Roaming\UserTile.png
[2012/12/21 02:19:00 | 000,735,726 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2012/10/14 13:01:52 | 000,000,343 | ---- | C] () -- C:\Windows\SIERRA.INI
[2012/09/14 14:06:19 | 000,000,031 | -H-- | C] () -- C:\Windows\UKCpInfo.sys
[2011/11/16 11:40:08 | 000,024,956 | ---- | C] () -- C:\Users\Sarah\AppData\Roaming\Comma Separated Values (Windows).ADR
[2011/11/14 20:24:53 | 000,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat
[2011/11/12 09:53:34 | 000,231,330 | ---- | C] () -- C:\Windows\uninstall FlexiIre.exe

========== ZeroAccess Check ==========

[2009/07/14 05:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2013/02/27 06:52:56 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/02/27 05:55:05 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/14 02:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/21 04:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/14 02:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2012/10/13 18:05:17 | 000,000,000 | ---D | M] -- C:\Users\Default\AppData\Roaming\TuneUp Software
[2012/10/13 18:05:17 | 000,000,000 | ---D | M] -- C:\Users\Default User\AppData\Roaming\TuneUp Software
[2012/09/27 12:27:49 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\AVG2013
[2011/12/03 01:56:11 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\GetRightToGo
[2012/01/25 18:17:39 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\PlayFirst
[2012/01/07 02:30:41 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\SpinTop
[2012/02/17 22:26:46 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\Toshiba
[2011/11/15 19:55:44 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\TOSHIBA Online Product Information
[2012/09/27 12:26:05 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\TuneUp Software
[2012/06/27 00:05:41 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\WildTangent
[2011/12/12 16:24:51 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\WinBatch

========== Purity Check ==========



========== Alternate Data Streams ==========

@Alternate Data Stream - 133 bytes -> C:\ProgramData\TEMP:2F4A0A6B
@Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:55422315

< End of report >
  • 0

#19
Stewieboo

Stewieboo

    Member

  • Topic Starter
  • Member
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  • 14 posts
Also sorry

Computer is running well, no pop ups or redirection on websites

Thank you :)
  • 0

#20
godawgs

godawgs

    Teacher

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Thanks for the info. The OTL scan is clean. Let's run an on demand scan and an online scan to make sure that there aren't any residual malware files that OTL missed and a scan to see if any programs need updating. Then we will be ready to clean up the tools we used and wrap this puppy up :thumbsup:


Step-1.

Posted ImageMalwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware from Here or Here

Once downloaded, close all programs and browsers on your computer and disable any screen saver you might have running.

Right click the mbam-setup.exe file and click Run As Administrator, then click the Continue button on the UAC window to install the application.
  • When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings.
  • When the program has finished installing, make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    Posted Image
    • MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan.
    • As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
    NOTE: When the program loads, Decline the Malwarebytes' Anti-Malware Trial (You can activate this when we've finished, if you so wish)

    Posted Image
  • On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer.
    MBAM will now start scanning your computer for malware. This process can take quite a while, so I suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.

    Posted Image
  • When the scan is finished a message box will appear as shown in the image below.

    Posted Image

    You should click on the OK button to close the message box and continue with the removal process.
  • You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
  • A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.

    Posted Image
  • Make sure that everything is checked EXCEPT items in System Restore (see the image below), and click Remove Selected<---Very Important.

    Posted Image
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

I would suggest that you keep this antimalware program. Run a Quick Scan frequently and a Full Scan every week or so. Update the definition files before running a scan. Click the Update tab and update from there.


Step-2.

Run ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista / 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Please go here then click on: Posted Image

    Note: If using Mozilla Firefox you will need to download the ESET Smart Installer. Click on esetsmartinstaller_enu.exe to download the Smart Installer. Save it to the desktop.
    When prompted double click on the Posted Image icon on the desktop.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Uncheck the box beside Remove Found Threats
  • Make sure that the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically. The scan may take several hours.
  • Wait for the scan to finish. Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
When The Scan is Complete:

  • If No Threats Were Found:
    • Put a checkmark in "Uninstall application on close"
    • Close the program
    • Report to me that nothing was found
  • If Threats Were Found:
    • Click on "list of threats found"
    • Click on "export to text file" and save it to the desktop as ESET SCAN.txt
    • Click on Back
    • Put a checkmark in "Uninstall application on close" (Be sure you have saved the file first)
    • Click on Finish
    • Close the program
    • Copy and paste the report here
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!


Step-3.

Run Security Check

Download Security Check from here or here and save it to the Desktop.
  • Right click the SecurityCheck icon Posted Image and click Run as Administrator to run the application. Allow any UAC warnings.
  • Follow the onscreen instructions inside of the black box.

    Posted Image
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Step-4.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The Malwarebytes scan log
2. The ESET online scan log (IF it found anything). If it didn't find anything just let me know.
3. The checkup.txt log
  • 0

#21
Stewieboo

Stewieboo

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Hi Godawgs

Hopefully the last and final fixes - thanks again

MBAM Log
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.03.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16540
Sarah :: HARVEYNORMAN [administrator]

03/08/2013 11:31:15
mbam-log-2013-08-03 (11-31-15).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 486705
Time elapsed: 1 hour(s), 29 minute(s), 58 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\Users\Sarah\AppData\Local\Temp\CF19.tmp (PUP.Browser.Defender.A) -> Quarantined and deleted successfully.
C:\Users\Sarah\AppData\Local\Temp\60E24B3A-BAB0-7891-A181-0F1B76F20996\Latest\Setup.exe (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\Users\Sarah\Downloads\SoftonicDownloader_for_iringer.exe (PUP.OfferBundler.ST) -> Quarantined and deleted successfully.
D:\Downloads\LimeWireWin.exe (PUP.Optional.AskToolbar) -> Quarantined and deleted successfully.

(end)


ESET Scan
C:\Users\Sarah\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L1GKPEVE\cbsidlm-tr1_13-Adware_Removal_Software-ORG-10908666[1].exe Win32/DownloadAdmin.G application
C:\Users\Sarah\AppData\Local\Temp\ICReinstall_FLVPlayerSetup.exe Win32/InstallCore.BL application
C:\Users\Sarah\AppData\Local\Temp\60E24B3A-BAB0-7891-A181-0F1B76F20996\Latest\BExternal.dll a variant of Win32/Toolbar.Babylon.C application
C:\Users\Sarah\AppData\Local\Temp\60E24B3A-BAB0-7891-A181-0F1B76F20996\Latest\IEHelper.dll Win32/Toolbar.Babylon.E application
C:\Users\Sarah\Downloads\DownloadManagerSetup.exe a variant of Win32/InstallCore.AY application
C:\_OTL\MovedFiles\07282013_220057\C_Program Files (x86)\WebCake\WebCakeIEClient.dll probably a variant of Win32/Adware.Yontoo.A application
D:\Downloads\CuteWriter.exe a variant of Win32/Bundled.Toolbar.Ask application
D:\Downloads\winzip155.exe Win32/OpenCandy application

3. check up
Results of screen317's Security Check version 0.99.71
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus Free Edition 2013
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 17
Java version out of Date!
Adobe Flash Player 11.8.800.94
Adobe Reader XI
Mozilla Firefox (22.0)
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
TOSHIBA TOSHIBA Online Product Information TOPI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
  • 0

#22
godawgs

godawgs

    Teacher

  • Retired Staff
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Hello again and thanks for the logs. One last fix to kill the things that ESET found. Maybe OTL will run to completion this time because we also need to empty the TEMP files. I also want to check and see if there is a problem with the hard disk. This was in the Extras.txt log:

Error - 7/23/2013 4:52:07 PM | Computer Name = HarveyNorman | Source = cdrom | ID = 262151
Description = The device, \Device\CdRom0, has a bad block.

Sometimes this is because of the malware on the system and once it is removed the error goes away. But sometimes it's because there is a problem with the hard disk. Checking the hard disk will tell us if there is a problem with it. Then we will update Java.


Step-1.

Posted Image OTL Fix

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

1. Please copy all of the text in the quote box below (Do Not copy the word Quote. To do this, highlight everything
inside the quote box (except the word Quote) , right click and click Copy.

:COMMANDS
[createrestorepoint]

:FILES
ipconfig /flushdns /s
C:\Users\Sarah\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L1GKPEVE\cbsidlm-tr1_13-Adware_Removal_Software-ORG-10908666[1].exe
C:\Users\Sarah\AppData\Local\Temp\ICReinstall_FLVPlayerSetup.exe
C:\Users\Sarah\AppData\Local\Temp\60E24B3A-BAB0-7891-A181-0F1B76F20996\Latest\BExternal.dll
C:\Users\Sarah\AppData\Local\Temp\60E24B3A-BAB0-7891-A181-0F1B76F20996\Latest\IEHelper.dll
C:\Users\Sarah\Downloads\DownloadManagerSetup.exe
D:\Downloads\CuteWriter.exe
D:\Downloads\winzip155.exe

:REG
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{3ABC90BA-B3FF-4D56-8CF4-7185BB978331}" = -
"{8E858A2C-D228-4875-8AA3-6CBA7E27A048}" = -

:COMMANDS
[emptytemp]


Warning: This fix is relevant for this system and no other. If you are not this user, DO NOT follow these directions as they could damage the workings of your system.

2. Please re-open Posted Image on your desktop. To do that:
  • Vista and 7 users: Right click the icon and click Run as Administrator
3. Place the mouse pointer inside the Posted Image textbox, right click and click Paste. This will put the above script inside the textbox.
4. Click the Posted Image button.
5. Let the program run unhindered.
6. OTL may ask to reboot the machine. Please do so if asked.
7. Click the Posted Image button.
8. A report will open. Copy and Paste that report in your next reply.
9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).


Step-2.

Check Hard Disk For Errors:

Please copy everything in the quote box below into notepad. To do this highlight all text, then right click and click Copy.

@Echo Off
cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"
del %0


  • Next, open Notepad, or click Start->Run and in the Open: box type notepad.exe and click OK.
  • Right click in the notepad window and click Paste, or put the cursor inside the notepad window and press the Ctrl-V keys to paste the text into notepad.
  • On the File menu, click Save
  • On the Save AS window that comes up, do the following:
    • On the left side, click the Desktop Icon. This will put "Desktop" in the Save In: box at the top.
    • At the bottom in the File Name: box type testhd.bat
    • In the Save as type: box, click the down arrow and click All Files(*.*)
    • Click Save
    This will put a new file on the Desktop named testhd.bat
    The file icon will look like this:
    Posted Image

    Close all open windows and any open Browsers.
  • Right click the testhd.bat file on the desktop and click Run As Administrator then OK any UAC prompts to run the file. A command window will open briefly, then close. This is quite normal.
  • When the command window has closed there will be a new file on the desktop named checkhd.txt
  • Copy and paste the contents of the checkhd.txt file in your next reply.


Step-3.

Posted Image JAVA Advice
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:If you still want to update your Java, follow the instructions below:

A.
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older versions of Java components and update:

  • Download the latest version of the Java Runtime Environment (JRE) Version from Here or Here and save it to your desktop.
  • Look for "Java Platform, Standard Edition". You will see the current Java version and update number under listed under the heading. Example: The newest update is Java SE 7u25
  • Click the "Download" button under the JRE column.
  • On the Java SE Downloads page, click the button to "Accept License Agreement".
  • Under the Java SE Runtime Environment 7u25 heading:
    To install the version for your system:
    • For Windows 64bit systems, look for Windows x64 31.61MB, click the jre-7u25-windows-64.exe file and save it to your desktop. Do Not run it from the Java site.
  • Close any programs you may have running - especially your web browser.

B.
Uninstall all versions of Java

  • Click the Start Orb then click Control Panel. Under the Programs and Features heading click Uninstall a program. The list of installed programs will populate.
  • Click any Java item to highlight it. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE or J2SE
    The versions I see on the computer are:
    • Java7 Update17
  • Click the Remove or Change/Remove button and follow the on screen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
    -- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
C.
Install the latest JAVA

  • Back on your desktop:
    • Right click the jre-7u25-Windows-i586.exe file and click Run as Administrator and OK the UAC prompt to install the newest version.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
[Note:] The Java Quick Starter (JQS.exe) adds a service to improve the initial start up time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > You will have to be in Classic View to see Java(It looks like a coffee cup). Double-click on Java click the Advanced Tab click Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.

SPECIAL NOTE: If you find that Firefox won't run properly after the update it is most likely because FF is a 32bit application and in this case needs both the 32bit and 64bit updates installed. Just go back to the Java site and download the Windows x86 Offline 30.25MB, jre-7u25-windows-i586.exe file and save it to your desktop. Do Not run it from the Java site.
Then close the browser and all open windows and right click the jre-7u25-windows-i586.exe file and click Run as Administrator to begin the installation. Don't forget to uncheck any boxes to install Toolbars, unless you want them.



Step-4.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The OTL fixes log
2. The checkup.txt log
3. Let me know how the Java update went.
  • 0

#23
Stewieboo

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1. OTL Log

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== FILES ==========
Invalid Switch: flushdns
C:\Users\Sarah\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L1GKPEVE\cbsidlm-tr1_13-Adware_Removal_Software-ORG-10908666[1].exe moved successfully.
C:\Users\Sarah\AppData\Local\Temp\ICReinstall_FLVPlayerSetup.exe moved successfully.
C:\Users\Sarah\AppData\Local\Temp\60E24B3A-BAB0-7891-A181-0F1B76F20996\Latest\BExternal.dll moved successfully.
C:\Users\Sarah\AppData\Local\Temp\60E24B3A-BAB0-7891-A181-0F1B76F20996\Latest\IEHelper.dll moved successfully.
C:\Users\Sarah\Downloads\DownloadManagerSetup.exe moved successfully.
D:\Downloads\CuteWriter.exe moved successfully.
D:\Downloads\winzip155.exe moved successfully.
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{3ABC90BA-B3FF-4D56-8CF4-7185BB978331} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3ABC90BA-B3FF-4D56-8CF4-7185BB978331}\ not found.
Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{8E858A2C-D228-4875-8AA3-6CBA7E27A048} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8E858A2C-D228-4875-8AA3-6CBA7E27A048}\ not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 56504 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Harvey Norman

User: Public

User: Sarah
->Temp folder emptied: 569443255 bytes
->Temporary Internet Files folder emptied: 173838220 bytes
->Java cache emptied: 5058379 bytes
->FireFox cache emptied: 105063421 bytes
->Flash cache emptied: 61019 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 834835385 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 42321393 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 1,651.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 08042013_100045

Files\Folders moved on Reboot...
C:\Users\Sarah\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Sarah\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...


2. CheckHD
The type of the file system is NTFS.
Volume label is WINDOWS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
540 large file records processed.

0 bad file records processed.

0 EA records processed.

58 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
40833 data files processed.

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has checked the file system and found no problems.

312166399 KB total disk space.
230405200 KB in 228317 files.
163044 KB in 40834 indexes.
0 KB in bad sectors.
425323 KB in use by the system.
65536 KB occupied by the log file.
81172832 KB available on disk.

4096 bytes in each allocation unit.
78041599 total allocation units on disk.
20293208 allocation units available on disk.


3. Java update fine - installed the 2 java as I run firefox - it is working well with my games
  • 0

#24
godawgs

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I'm glad OTL completed this time and everything else went well.

OK! Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please proceed with the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Step-1.

Uninstall ESET

1. Please click the Start Orb Posted Image, click Control Panel. Under the Programs and Features heading click Uninstall a program
2. In the list of programs installed, locate the following program(s):

ESET

3. Right click the program and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files(86)\ESET

2. Close Windows Explorer.

Step-2.

Uninstall AdwCleaner

Re-open AdwCleaner
  • Click the Uninstall button
  • Confirm with yes
Posted Image

Step-3.

OTL Cleanup

1. Please re-open Posted Image on your desktop.
  • Be sure all other programs are closed as this step will require a reboot.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.
The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Step-4.

Delete the following Files (If Present):

MBR.dat
JRT.exe
JRT.txt
SecurityCheck.exe
checkup.txt
checkhd.txt
jre-7u25-windows-64.exe
jre-7u25-windows-i586.exe


Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.

Step-5.

Reset Hidden Files and Folders

1. Click Start,click Control Panel.
2. Click Folder Options.... NOTE: If you are in the Category view, click Appearance, then Folder Options
3. On the Folder Options window click the View tab.
4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.
5. Click the Hide protected operating system files (Recommended) box.
6. Click Apply and then OK

Step-6.

Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore

The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

  • Click the Start Orb. Click Control Panel. Click System and Maintenance
  • Click System
  • In the left column under Tasks, click Advance System Settings and accept the warning if you get one
  • Click the System Protection Tab
  • In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?

    Note: It may take some time for the system to populate the Available Disks box, so be patient.
  • Click the Create button at the bottom
  • Type in a name fo the restore point, i.e: Clean
  • Click Create
  • A small System Protection window will come up telling you a Restore Point is being created.
  • Another System Protection window will come up telling you the Restore Point has been created, click OK
  • Click OK again.
  • Close the Control Panel
Now we can purge the old Restore Points
  • Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.
  • Copy and Paste the following in the Run box:
    cleanmgr
  • Click OK
    A Disk Cleanup Options popup will open
    Posted Image
  • Click Files from all users on this computer

    A Drive Selection popup will open
    NOTE: You will not see this window unless you have more than one drive or partition on your computer.
    Posted Image
    If you chose Files from all users on this computer above, then click on Continue for UAC prompt.
  • Select the system drive, C:\ and click OK.
  • For a few moments the system will make some calculations
    Posted Image
  • The Disk Cleanup Window will open:
    Posted Image
  • Click the More Options tab.
  • Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)
    Posted Image
  • In the Disk Cleanup dialog box, click Delete (See screenshot below).
    Posted Image
  • You will get a Disk Cleanup confirmation (See screenshot below)
    Posted Image
  • Click Delete Files, and then click OK.

Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

1. Click Start> All Programs, from the list find Windows Update and click it.

:Turn On Automatic Updates:

1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:If you still want to keep Java
  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
: Keep Adobe Reader Updated :
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

This webpage isworth bookmarking/reading for future reference:
Securing Your Web Browser

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.
  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
:Install the MVPs Hosts File:
  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========
  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • SpywareGuard-to catch and block spyware before it can execute. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.
It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========
  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
:BACKUPS:
  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
:Keep Installed Programs Up to Date:

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I get infected in the first place? by Mr. Tony Cline

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

IF I have helped you and you want to say "thanks", you can do that by clicking the Rep+ button at the bottom right of this post. :)

I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs
  • 1

#25
Stewieboo

Stewieboo

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Hey Godawgs

All good, hopefully now with all my downloads I'll have a safe pc - It will take a bit of getting used to the scripts allowing/blocking as its hard to dicpher what is good and what it not

I've completed the rep+

I've cleared all the files etc also

Thanks for all your help, I am thrilled :)
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#26
godawgs

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Thanks for all your help, I am thrilled

You are welcome. I use the NoScripts add-on in conjunction with the WOT add-on. If I click a website that is known to be malicious WOT will throw a warning and I just back out before entering it. If the WOT icon (by the address bar at the top of the browser) is green then it's pretty much OK to visit the site. For scrips that don't work you can always click the Options button in the bottom right hand corner of the screen and click Temporarily allow the script you need. If it's a site like Microsoft or this one or any other known good site you can click the Options button and click Allow scripts on this page instead of Temporarily Allow scripts. The Temporarily allow is only good for that browsing session. The Allow will make those scripts available on that page permanently. So the next time you visit it you don't have to allow that script again. But, again, I would only recommend that for sites that you know are safe.

If you need us in the future you know where to find us. Stay safe!
  • 0

#27
godawgs

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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