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Computer infected with Trojan.Fakeavlock Activity 2. [Solved]

Started by patriciapcwu , Jul 29 2013 12:16 PM

This topic is locked

#1
patriciapcwu

Posted 29 July 2013 - 12:16 PM

Member

Member
16 posts

Hi,

Stupid me. Downloaded and ran an unknown program from a very convincing email against my better judgement. Norton detected and blocked Trojan.Fakeavlock Activity 2 and is unable to remove it. System is infected. Based on Norton's security summary, the attack was resulted from \DEVICE\HARDDISKVOLUME2\WINDOWS\SYSWOW64\SVCHOST.EXE

Thank you for your help.

Here is the OTL.Txt log:

OTL logfile created on: 7/29/2013 10:54:57 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Patricia Wu\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16635)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

7.90 Gb Total Physical Memory | 5.50 Gb Available Physical Memory | 69.61% Memory free
15.79 Gb Paging File | 13.32 Gb Available in Paging File | 84.31% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 909.56 Gb Total Space | 818.89 Gb Free Space | 90.03% Space Free | Partition Type: NTFS
Drive D: | 21.65 Gb Total Space | 2.33 Gb Free Space | 10.76% Space Free | Partition Type: NTFS

Computer Name: PATRICIAWU-HP | User Name: Patricia Wu | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/07/29 10:54:42 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Patricia Wu\Desktop\OTL.exe
PRC - [2013/07/13 17:24:31 | 001,861,512 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
PRC - [2013/07/02 20:38:06 | 000,920,472 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe
PRC - [2013/05/20 21:44:22 | 000,144,368 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccsvchst.exe
PRC - [2013/05/10 00:57:22 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2013/02/07 09:20:20 | 001,641,768 | ---- | M] (HP) -- C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe
PRC - [2013/02/07 09:20:08 | 003,695,912 | ---- | M] (AuthenTec Inc.) -- C:\Program Files (x86)\HP SimplePass\TouchControl.exe
PRC - [2013/02/07 09:19:54 | 004,073,768 | ---- | M] () -- C:\Program Files (x86)\HP SimplePass\IEWebSiteLogon.exe
PRC - [2012/12/21 16:46:12 | 000,057,008 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\ATH.exe
PRC - [2012/12/06 12:14:42 | 000,056,416 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
PRC - [2012/11/05 17:14:34 | 001,343,904 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
PRC - [2012/07/24 16:35:08 | 000,075,048 | ---- | M] (cyberlink) -- C:\Program Files (x86)\CyberLink\Shared files\brs.exe
PRC - [2012/03/05 13:38:38 | 000,578,944 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
PRC - [2012/03/05 13:38:38 | 000,035,200 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
PRC - [2011/12/16 13:37:00 | 000,363,800 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2011/12/16 13:37:00 | 000,277,784 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
PRC - [2011/12/16 13:37:00 | 000,161,560 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe
PRC - [2011/12/16 13:37:00 | 000,128,280 | ---- | M] () -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
PRC - [2011/12/05 03:14:00 | 000,291,096 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
PRC - [2011/11/29 21:04:56 | 000,013,592 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2011/11/28 15:08:00 | 000,136,488 | ---- | M] (CyberLink) -- C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
PRC - [2011/08/19 15:48:44 | 000,379,960 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
PRC - [2011/03/30 14:01:10 | 000,087,336 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe

========== Modules (No Company Name) ==========

MOD - [2013/07/13 17:34:22 | 000,220,672 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\CustomMarshalers\de6ee26de5e4f343509de7e92ab48ba6\CustomMarshalers.ni.dll
MOD - [2013/07/13 17:29:18 | 002,297,856 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Core\2c5c86bb5156ff508ca8045aff50a482\System.Core.ni.dll
MOD - [2013/07/13 17:28:38 | 012,436,480 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\178644ab40108f3becd8b91049a254c3\System.Windows.Forms.ni.dll
MOD - [2013/07/13 17:28:32 | 001,593,344 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\bfa7a95284aec941f4b03bae0debe07c\System.Drawing.ni.dll
MOD - [2013/07/13 17:28:16 | 005,464,064 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\32066405eb9ab14056b2af3115d2a6de\System.Xml.ni.dll
MOD - [2013/07/13 17:28:11 | 007,989,760 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\187c13e8967097d2ed1e5f123e7d890a\System.ni.dll
MOD - [2013/07/13 17:28:06 | 011,499,520 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\9a6c1b7af18b4d5a91dc7f8d6617522f\mscorlib.ni.dll
MOD - [2013/07/13 17:24:30 | 016,166,280 | ---- | M] () -- C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_8_800_94.dll
MOD - [2013/07/02 20:38:06 | 003,285,912 | ---- | M] () -- C:\Program Files (x86)\Mozilla Firefox\mozjs.dll
MOD - [2013/04/21 21:44:32 | 000,087,952 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2013/04/21 21:44:04 | 001,242,952 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2013/02/07 09:19:54 | 004,073,768 | ---- | M] () -- C:\Program Files (x86)\HP SimplePass\IEWebSiteLogon.exe
MOD - [2012/05/30 07:51:08 | 000,699,280 | R--- | M] () -- C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\wincfi39.dll
MOD - [2010/11/20 20:24:01 | 000,069,120 | ---- | M] () -- C:\Windows\assembly\GAC_32\CustomMarshalers\2.0.0.0__b03f5f7f11d50a3a\CustomMarshalers.dll

========== Services (SafeList) ==========

SRV:64bit: - [2013/05/26 22:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2013/01/07 23:31:42 | 000,401,856 | ---- | M] (AuthenTec, Inc.) [On_Demand | Stopped] -- C:\Program Files\Common Files\AuthenTec\TrueService.exe -- (TrueService)
SRV:64bit: - [2012/09/24 14:40:56 | 000,031,040 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Windows\SysNative\hpservice.exe -- (hpsrv)
SRV:64bit: - [2012/09/11 10:04:56 | 000,321,536 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Program Files\IDT\WDM\stacsv64.exe -- (STacSV)
SRV:64bit: - [2011/12/08 16:38:24 | 000,607,456 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Intel\iCLS Client\HeciServer.exe -- (Intel®
SRV:64bit: - [2010/10/11 03:48:14 | 000,346,168 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe -- (HPClientSvc)
SRV - [2013/07/13 17:24:31 | 000,257,416 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/05/20 21:44:22 | 000,144,368 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe -- (N360)
SRV - [2013/05/10 00:57:22 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2013/02/07 09:20:20 | 001,641,768 | ---- | M] (HP) [Auto | Running] -- C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe -- (FPLService)
SRV - [2012/12/29 03:34:47 | 001,260,472 | ---- | M] (NVIDIA Corporation) [Auto | Stopped] -- C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe -- (nvUpdatusService)
SRV - [2012/10/31 06:11:10 | 000,276,288 | ---- | M] (Intel Corporation) [On_Demand | Stopped] -- C:\Windows\SysWOW64\IntelCpHeciSvc.exe -- (cphs)
SRV - [2012/09/27 12:55:16 | 000,086,528 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe -- (HP Support Assistant Service)
SRV - [2012/07/13 17:17:12 | 000,113,120 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2012/03/05 13:38:38 | 000,035,200 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe -- (HPWMISVC)
SRV - [2012/02/08 14:42:48 | 000,244,720 | ---- | M] (CyberLink) [Auto | Stopped] -- C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe -- (CLKMSVC10_38F51D56)
SRV - [2011/12/16 13:37:00 | 000,363,800 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2011/12/16 13:37:00 | 000,277,784 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2011/12/16 13:37:00 | 000,161,560 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe -- (jhi_service)
SRV - [2011/12/16 13:37:00 | 000,128,280 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe -- (Intel®
SRV - [2011/11/29 21:04:56 | 000,013,592 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc)
SRV - [2010/10/12 10:59:12 | 000,206,072 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe -- (GamesAppService)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/06/10 14:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)

========== Driver Services (SafeList) ==========

DRV:64bit: - [2013/07/26 05:20:08 | 000,177,312 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2013/05/22 22:25:28 | 001,139,800 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symefa64.sys -- (SymEFA)
DRV:64bit: - [2013/05/20 22:02:00 | 000,493,656 | ---- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symds64.sys -- (SymDS)
DRV:64bit: - [2013/05/15 22:02:14 | 000,796,760 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2013/04/24 17:43:56 | 000,433,752 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symnets.sys -- (SymNetS)
DRV:64bit: - [2013/04/15 19:41:14 | 000,169,048 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1404000.028\ccsetx64.sys -- (ccSet_N360)
DRV:64bit: - [2013/03/04 18:21:36 | 000,036,952 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2012/12/29 03:34:47 | 000,030,648 | ---- | M] (NVIDIA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\nvpciflt.sys -- (nvpciflt)
DRV:64bit: - [2012/12/13 13:50:36 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/10/31 06:11:05 | 009,000,256 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2012/10/31 06:11:03 | 000,342,528 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2012/09/24 14:40:56 | 000,043,840 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Accelerometer.sys -- (Accelerometer)
DRV:64bit: - [2012/09/24 14:40:56 | 000,031,040 | ---- | M] (Hewlett-Packard Company) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\hpdskflt.sys -- (hpdskflt)
DRV:64bit: - [2012/09/11 10:04:57 | 000,540,160 | ---- | M] (IDT, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\stwrt64.sys -- (STHDA)
DRV:64bit: - [2012/08/21 13:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/07/27 20:05:22 | 000,224,416 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1404000.028\ironx64.sys -- (SymIRON)
DRV:64bit: - [2012/04/12 19:45:04 | 001,860,672 | ---- | M] (Ralink Technology, Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\netr28x.sys -- (netr28x)
DRV:64bit: - [2012/02/29 23:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2012/02/23 20:13:40 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2012/02/23 20:13:40 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/12/05 03:13:00 | 000,785,688 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iusb3xhc.sys -- (iusb3xhc)
DRV:64bit: - [2011/12/05 03:13:00 | 000,355,096 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iusb3hub.sys -- (iusb3hub)
DRV:64bit: - [2011/12/05 03:13:00 | 000,016,152 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iusb3hcs.sys -- (iusb3hcs)
DRV:64bit: - [2011/11/29 20:40:32 | 000,568,600 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2011/11/10 02:04:00 | 000,060,184 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2011/10/27 11:27:52 | 000,259,688 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsP2Stor.sys -- (RSP2STOR)
DRV:64bit: - [2011/10/13 21:37:44 | 000,396,848 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2011/10/13 21:37:42 | 000,020,016 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Smb_driver.sys -- (SmbDrv)
DRV:64bit: - [2011/08/23 22:57:24 | 000,565,352 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2010/11/20 20:24:33 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 20:23:47 | 000,109,056 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\sdbus.sys -- (sdbus)
DRV:64bit: - [2010/11/20 20:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 20:23:47 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2010/07/28 09:13:50 | 000,031,088 | ---- | M] (CyberLink Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\clwvd.sys -- (clwvd)
DRV:64bit: - [2009/07/13 18:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 18:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 18:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 14:01:11 | 001,485,312 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTDPV6.SYS -- (SrvHsfV92)
DRV:64bit: - [2009/06/10 14:01:11 | 000,740,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS -- (SrvHsfWinac)
DRV:64bit: - [2009/06/10 14:01:11 | 000,292,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTAZL6.SYS -- (SrvHsfHDA)
DRV:64bit: - [2009/06/10 13:35:35 | 000,408,960 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\nvm62x64.sys -- (NVENETFD)
DRV:64bit: - [2009/06/10 13:34:38 | 001,311,232 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2009/06/10 13:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 13:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 13:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 13:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2008/05/06 16:06:00 | 000,014,464 | ---- | M] (Western Digital Technologies) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\wdcsam64.sys -- (WDC_SAM)
DRV - [2013/07/24 20:23:11 | 002,098,776 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130729.003\ex64.sys -- (NAVEX15)
DRV - [2013/07/24 20:23:11 | 000,484,512 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2013/07/24 20:23:11 | 000,138,912 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2013/07/24 20:23:11 | 000,126,040 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130729.003\eng64.sys -- (NAVENG)
DRV - [2013/07/24 15:13:22 | 000,513,184 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130726.001\IDSviA64.sys -- (IDSVia64)
DRV - [2013/07/15 22:58:54 | 001,393,240 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2009/07/13 18:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE:64bit: - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.co...&l=dis&o=HPNTDF
IE:64bit: - HKLM\..\SearchScopes\{346EABED-1C49-4D9F-BB4B-7266554CB44E}: "URL" = http://www.amazon.co...s={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo....psg&type=HPNTDF
IE:64bit: - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia....h={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.co...w={searchTerms}
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.co...&l=dis&o=HPNTDF
IE - HKLM\..\SearchScopes\{346EABED-1C49-4D9F-BB4B-7266554CB44E}: "URL" = http://www.amazon.co...s={searchTerms}
IE - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo....psg&type=HPNTDF
IE - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia....h={searchTerms}
IE - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.co...w={searchTerms}

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKCU\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.co...&l=dis&o=HPNTDF
IE - HKCU\..\SearchScopes\{346EABED-1C49-4D9F-BB4B-7266554CB44E}: "URL" = http://www.amazon.co...s={searchTerms}
IE - HKCU\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo....psg&type=HPNTDF
IE - HKCU\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia....h={searchTerms}
IE - HKCU\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.co...w={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "http://www.google.com/"
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_8_800_94.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_8_800_94.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1200112.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@authentec.com/ffwloplugin: C:\Program Files (x86)\HP SimplePass\npffwloplugin.dll ( HP)
FF - HKLM\Software\MozillaPlugins\@intel-webapi.intel.com/Intel WebAPI ipt;version=2.0.52: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF - HKLM\Software\MozillaPlugins\@intel-webapi.intel.com/Intel WebAPI updater: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.25.2: C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.25.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll File not found
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll ()
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2012\FFExt\[email protected]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn\ [2013/07/28 08:50:09 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFFPlgn\ [2013/07/24 19:53:11 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 14.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 14.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/02 20:38:03 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/02 20:38:03 | 000,000,000 | ---D | M]

[2012/07/23 13:33:56 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Patricia Wu\AppData\Roaming\Mozilla\Extensions
[2012/10/25 14:07:13 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Patricia Wu\AppData\Roaming\Mozilla\Firefox\Profiles\vmdz2h63.default\extensions
[2013/07/02 20:38:01 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2013/07/02 20:38:06 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2007/07/18 13:19:40 | 002,998,784 | ---- | M] (Tamarack Software, Inc.) -- C:\Program Files (x86)\mozilla firefox\plugins\nptgeqplugin.dll

O1 HOSTS File: ([2009/06/10 14:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O2 - BHO: (HP Network Check Helper) - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [SetDefault] C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe (Hewlett-Packard Development Company, L.P.)
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [BDRegion] C:\Program Files (x86)\CyberLink\Shared files\brs.exe (cyberlink)
O4 - HKLM..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe (Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe (Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [RemoteControl10] C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe (CyberLink Corp.)
O4 - HKLM..\Run: [USB3MON] C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe (Intel Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 28
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\SearchExtensions: InternetExtensionAction = http://hp.digitalriv..._US&keywords=%w
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\SearchExtensions: InternetExtensionName = Find Software on HP Marketplace (Microsoft Corporation)
O9 - Extra Button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (Hewlett-Packard)
O9 - Extra 'Tools' menuitem : @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (Hewlett-Packard)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{A2E5681B-E408-46BB-8EBF-24F73150C5F0}: DhcpNameServer = 172.168.51.52
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B24EBDF9-1938-4D05-A408-C4C8916407AF}: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O20:64bit: - AppInit_DLLs: (C:\Windows\system32\nvinitx.dll) - C:\Windows\SysNative\nvinitx.dll (NVIDIA Corporation)
O20 - AppInit_DLLs: (C:\Windows\SysWOW64\nvinit.dll) - C:\Windows\SysWOW64\nvinit.dll (NVIDIA Corporation)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/07/29 10:54:41 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Patricia Wu\Desktop\OTL.exe
[2013/07/29 10:46:39 | 000,040,960 | ---- | C] (MikeRoweSoft) -- C:\Users\Patricia Wu\AppData\Local\ggcaqasn.exe
[2013/07/26 05:20:07 | 001,139,800 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symefa64.sys
[2013/07/26 05:20:07 | 000,433,752 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symnets.sys
[2013/07/26 05:20:07 | 000,023,448 | R--- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symelam.sys
[2013/07/26 05:20:06 | 000,796,760 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtsp64.sys
[2013/07/26 05:20:06 | 000,493,656 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symds64.sys
[2013/07/26 05:20:06 | 000,224,416 | R--- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\ironx64.sys
[2013/07/26 05:20:06 | 000,169,048 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\ccsetx64.sys
[2013/07/26 05:20:06 | 000,036,952 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtspx64.sys
[2013/07/26 05:19:59 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\drivers\N360x64\1404000.028
[2013/07/25 05:49:51 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Symantec Shared
[2013/07/24 19:54:54 | 000,000,000 | -HSD | C] -- C:\Config.Msi
[2013/07/24 19:51:38 | 000,177,312 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS
[2013/07/24 19:51:38 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Symantec Shared
[2013/07/24 19:51:38 | 000,000,000 | ---D | C] -- C:\Program Files\Symantec
[2013/07/24 19:51:03 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\drivers\N360x64
[2013/07/24 19:51:02 | 000,000,000 | R--D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Security Suite
[2013/07/24 19:51:02 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Norton Security Suite
[2013/07/24 19:50:48 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\NortonInstaller
[2013/07/24 19:50:47 | 000,000,000 | ---D | C] -- C:\Users\Patricia Wu\Documents\Symantec
[2013/07/24 19:49:10 | 000,000,000 | ---D | C] -- C:\Users\Patricia Wu\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Norton
[2013/07/23 20:42:16 | 000,000,000 | ---D | C] -- C:\Users\Patricia Wu\Desktop\Ring-Necked Dove
[2013/07/19 20:04:36 | 000,000,000 | ---D | C] -- C:\Users\Patricia Wu\Desktop\Pea Plant
[2013/07/17 07:39:51 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\MRT
[2013/07/08 16:48:43 | 000,000,000 | ---D | C] -- C:\Users\Patricia Wu\Desktop\San Francisco Baking Institue
[2013/07/06 13:40:43 | 000,000,000 | ---D | C] -- C:\Users\Patricia Wu\Desktop\2013-07-06 07-06
[2013/07/05 15:38:18 | 000,000,000 | ---D | C] -- C:\Users\Patricia Wu\Desktop\2013-07-05 07-05
[2013/07/02 20:38:01 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Mozilla Firefox
[1 C:\Users\Patricia Wu\Desktop\*.tmp files -> C:\Users\Patricia Wu\Desktop\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/07/29 10:54:42 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Patricia Wu\Desktop\OTL.exe
[2013/07/29 10:51:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/07/29 10:46:39 | 000,040,960 | ---- | M] (MikeRoweSoft) -- C:\Users\Patricia Wu\AppData\Local\ggcaqasn.exe
[2013/07/29 10:45:26 | 000,026,468 | ---- | M] () -- C:\Users\Patricia Wu\Desktop\Shipment_Label_US_Hayward_ZIP94541.zip
[2013/07/29 09:59:22 | 000,215,206 | ---- | M] () -- C:\Users\Patricia Wu\Desktop\Deck Tile Designs.jpg
[2013/07/29 07:32:59 | 000,726,316 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2013/07/29 07:32:59 | 000,624,178 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2013/07/29 07:32:59 | 000,106,522 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2013/07/29 07:29:52 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/07/28 08:57:02 | 000,031,472 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/07/28 08:57:02 | 000,031,472 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/07/28 08:49:40 | 2065,154,047 | -HS- | M] () -- C:\hiberfil.sys
[2013/07/27 09:42:27 | 002,006,926 | ---- | M] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\Cat.DB
[2013/07/27 09:42:20 | 000,014,818 | ---- | M] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\VT20130115.021
[2013/07/26 05:20:08 | 000,177,312 | ---- | M] (Symantec Corporation) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS
[2013/07/26 05:20:08 | 000,007,631 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.CAT
[2013/07/26 05:20:08 | 000,000,854 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.INF
[2013/07/24 05:10:53 | 000,000,356 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForPatricia Wu.job
[2013/07/15 12:19:59 | 000,970,060 | ---- | M] () -- C:\Users\Patricia Wu\Desktop\Full_application_2013_copy.pdf
[2013/07/15 08:44:59 | 020,657,483 | ---- | M] () -- C:\Users\Patricia Wu\Desktop\Learning spaces.pdf
[2013/07/13 17:22:17 | 000,345,480 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2013/07/04 00:34:28 | 000,000,172 | ---- | M] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\isolate.ini
[1 C:\Users\Patricia Wu\Desktop\*.tmp files -> C:\Users\Patricia Wu\Desktop\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/07/29 10:45:25 | 000,026,468 | ---- | C] () -- C:\Users\Patricia Wu\Desktop\Shipment_Label_US_Hayward_ZIP94541.zip
[2013/07/29 09:59:20 | 000,215,206 | ---- | C] () -- C:\Users\Patricia Wu\Desktop\Deck Tile Designs.jpg
[2013/07/27 09:42:20 | 002,006,926 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\Cat.DB
[2013/07/27 09:42:20 | 000,014,818 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\VT20130115.021
[2013/07/26 05:20:07 | 000,009,670 | R--- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symelam64.cat
[2013/07/26 05:20:07 | 000,008,067 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symnet64.cat
[2013/07/26 05:20:07 | 000,007,587 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symefa64.cat
[2013/07/26 05:20:07 | 000,003,434 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symefa.inf
[2013/07/26 05:20:07 | 000,001,440 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symnet.inf
[2013/07/26 05:20:07 | 000,000,996 | R--- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symelam.inf
[2013/07/26 05:20:06 | 000,007,667 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\ccsetx64.cat
[2013/07/26 05:20:06 | 000,007,593 | R--- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\iron.cat
[2013/07/26 05:20:06 | 000,007,589 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtspx64.cat
[2013/07/26 05:20:06 | 000,002,852 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symds.inf
[2013/07/26 05:20:06 | 000,001,437 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtsp64.inf
[2013/07/26 05:20:06 | 000,001,420 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtspx64.inf
[2013/07/26 05:20:06 | 000,000,853 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\ccsetx64.inf
[2013/07/26 05:20:06 | 000,000,767 | R--- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\iron.inf
[2013/07/26 05:19:59 | 000,014,818 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symvtcer.dat
[2013/07/26 05:19:59 | 000,008,067 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\srtsp64.cat
[2013/07/26 05:19:59 | 000,008,063 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\symds64.cat
[2013/07/26 05:19:59 | 000,000,172 | ---- | C] () -- C:\Windows\SysNative\drivers\N360x64\1404000.028\isolate.ini
[2013/07/24 19:51:38 | 000,007,631 | ---- | C] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.CAT
[2013/07/24 19:51:38 | 000,000,854 | ---- | C] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.INF
[2013/07/15 12:19:59 | 000,970,060 | ---- | C] () -- C:\Users\Patricia Wu\Desktop\Full_application_2013_copy.pdf
[2013/07/15 08:44:53 | 020,657,483 | ---- | C] () -- C:\Users\Patricia Wu\Desktop\Learning spaces.pdf
[2013/04/12 10:58:49 | 000,000,850 | ---- | C] () -- C:\Windows\wininit.ini
[2012/10/31 06:11:51 | 000,598,780 | ---- | C] () -- C:\Windows\SysWow64\igvpkrng700.bin
[2012/10/31 06:11:47 | 000,064,512 | ---- | C] () -- C:\Windows\SysWow64\igdde32.dll
[2012/10/31 06:11:44 | 000,755,048 | ---- | C] () -- C:\Windows\SysWow64\igcodeckrng700.bin
[2012/07/23 13:21:14 | 000,017,408 | ---- | C] () -- C:\Users\Patricia Wu\AppData\Local\WebpageIcons.db
[2012/07/15 16:39:34 | 000,014,119 | ---- | C] () -- C:\Windows\SysWow64\RaCoInst.dat
[2012/07/15 16:35:32 | 000,734,772 | ---- | C] () -- C:\Windows\SysWow64\igkrng700.bin
[2012/07/15 16:35:30 | 000,559,780 | ---- | C] () -- C:\Windows\SysWow64\igfcg700m.bin
[2011/12/08 16:14:58 | 000,001,536 | ---- | C] () -- C:\Windows\SysWow64\IusEventLog.dll
[2011/09/06 12:34:28 | 000,007,736 | ---- | C] () -- C:\Windows\hpDSTRES.DLL

========== ZeroAccess Check ==========

[2009/07/13 21:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2013/02/26 22:52:56 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/02/26 21:55:05 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 18:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 20:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 18:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2012/07/23 15:48:12 | 000,000,000 | ---D | M] -- C:\Users\Patricia Wu\AppData\Roaming\addpcs
[2012/07/23 12:58:37 | 000,000,000 | ---D | M] -- C:\Users\Patricia Wu\AppData\Roaming\Synaptics
[2012/10/14 09:41:13 | 000,000,000 | ---D | M] -- C:\Users\Patricia Wu\AppData\Roaming\TestGen
[2013/06/05 19:18:23 | 000,000,000 | ---D | M] -- C:\Users\Patricia Wu\AppData\Roaming\WebApp
[2012/07/23 13:53:47 | 000,000,000 | ---D | M] -- C:\Users\Patricia Wu\AppData\Roaming\WildTangent

========== Purity Check ==========

< End of report >

#2
gringo_pr

Posted 29 July 2013 - 07:14 PM

Trusted Helper

Malware Removal
7,268 posts

Hello patriciapcwu

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

#3
patriciapcwu

Posted 29 July 2013 - 07:46 PM

Member

Topic Starter
Member
16 posts

Hi Gringo,

Thank you for helping me.

The computer has been running without problems because Norton is blocking the attacks since infection. But I have noticed that in addition to Trojan.Fakeavlock, Norton is also reporting a Backdoor Trojan attack.

Here is the AdwCleaner log:

# AdwCleaner v2.306 - Logfile created 07/29/2013 at 18:32:15
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Patricia Wu - PATRICIAWU-HP
# Boot Mode : Normal
# Running from : C:\Users\Patricia Wu\Desktop\AdwCleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

-\\ Mozilla Firefox v14.0.1 (en-US)

File : C:\Users\Patricia Wu\AppData\Roaming\Mozilla\Firefox\Profiles\vmdz2h63.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [1722 octets] - [29/07/2013 18:32:15]

########## EOF - C:\AdwCleaner[S1].txt - [1782 octets] ##########

Edited by patriciapcwu, 29 July 2013 - 08:04 PM.

#4
patriciapcwu

Posted 29 July 2013 - 07:47 PM

Member

Topic Starter
Member
16 posts

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.8 (07.29.2013:2)
OS: Windows 7 Home Premium x64
Ran by Patricia Wu on Mon 07/29/2013 at 18:35:29.41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{346EABED-1C49-4D9F-BB4B-7266554CB44E}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{346EABED-1C49-4D9F-BB4B-7266554CB44E}

~~~ Files

~~~ Folders

~~~ FireFox

Emptied folder: C:\Users\Patricia Wu\AppData\Roaming\mozilla\firefox\profiles\vmdz2h63.default\minidumps [44 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 07/29/2013 at 18:42:35.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

#5
gringo_pr

Posted 29 July 2013 - 08:38 PM

Trusted Helper

Malware Removal
7,268 posts

Hello patriciapcwu

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
Log from Combofix
let me know of any problems you may have had
How is the computer doing now?

Gringo

#6
patriciapcwu

Posted 29 July 2013 - 09:02 PM

Member

Topic Starter
Member
16 posts

I don't have any problems. I have not gotten any attack notification from Norton since 6:34pm.

ComboFix 13-07-27.01 - Patricia Wu 07/29/2013 19:49:28.1.8 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8087.6327 [GMT -7:00]
Running from: c:\users\Patricia Wu\Desktop\ComboFix.exe
AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Security Suite *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((( Files Created from 2013-06-28 to 2013-07-30 )))))))))))))))))))))))))))))))
.
.
2013-07-30 02:55 . 2013-07-30 02:55 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2013-07-30 02:55 . 2013-07-30 02:55 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-07-30 01:35 . 2013-07-30 01:35 -------- d-----w- c:\windows\ERUNT
2013-07-25 12:49 . 2013-07-25 12:49 -------- d-----w- c:\program files (x86)\Common Files\Symantec Shared
2013-07-25 02:51 . 2013-07-26 12:20 177312 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-07-25 02:51 . 2013-07-25 02:51 -------- d-----w- c:\program files\Symantec
2013-07-25 02:51 . 2013-07-25 02:51 -------- d-----w- c:\program files\Common Files\Symantec Shared
2013-07-25 02:51 . 2013-07-27 16:42 -------- d-----w- c:\windows\system32\drivers\N360x64
2013-07-25 02:51 . 2013-07-25 02:51 -------- d-----w- c:\program files (x86)\Norton Security Suite
2013-07-25 02:50 . 2013-07-25 02:50 -------- d-----w- c:\program files (x86)\NortonInstaller
2013-07-23 12:25 . 2013-07-02 08:34 9460976 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{B4D863F1-497A-4F77-987C-758FBBC4DAA8}\mpengine.dll
2013-07-17 14:39 . 2013-07-17 14:41 -------- d-----w- c:\windows\system32\MRT
2013-07-12 02:09 . 2013-05-27 05:50 1011712 ----a-w- c:\program files\Windows Defender\MpSvc.dll
2013-07-12 02:09 . 2013-05-27 05:50 571904 ----a-w- c:\program files\Windows Defender\MpClient.dll
2013-07-12 02:09 . 2013-05-27 05:50 314880 ----a-w- c:\program files\Windows Defender\MpCommu.dll
2013-07-12 02:09 . 2013-05-27 04:57 4608 ----a-w- c:\program files (x86)\Windows Defender\MsMpLics.dll
2013-07-12 02:09 . 2013-05-27 04:57 54784 ----a-w- c:\program files (x86)\Windows Defender\MpOAV.dll
2013-07-12 02:09 . 2013-05-27 04:57 392704 ----a-w- c:\program files (x86)\Windows Defender\MpClient.dll
2013-07-12 02:09 . 2013-05-27 03:15 9216 ----a-w- c:\program files (x86)\Windows Defender\MpAsDesc.dll
2013-07-12 02:08 . 2013-06-04 06:00 624128 ----a-w- c:\windows\system32\qedit.dll
2013-07-12 02:08 . 2013-06-04 04:53 509440 ----a-w- c:\windows\SysWow64\qedit.dll
2013-07-12 02:08 . 2013-05-06 06:03 1887744 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-12 02:08 . 2013-05-06 04:56 1620480 ----a-w- c:\windows\SysWow64\WMVDECOD.DLL
2013-07-12 02:07 . 2013-06-05 03:34 3153920 ----a-w- c:\windows\system32\win32k.sys
2013-07-12 02:07 . 2013-04-10 05:46 1367040 ----a-w- c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2013-07-12 02:07 . 2013-04-10 05:03 936448 ----a-w- c:\program files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2013-07-12 02:05 . 2013-04-09 23:34 1247744 ----a-w- c:\windows\SysWow64\DWrite.dll
2013-07-12 02:05 . 2013-04-02 22:51 1643520 ----a-w- c:\windows\system32\DWrite.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-14 00:24 . 2012-02-24 03:25 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-07-14 00:24 . 2012-02-24 03:25 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-06-24 07:57 . 2012-07-31 01:25 78277128 ----a-w- c:\windows\system32\MRT.exe
2013-06-13 04:48 . 2013-01-15 03:40 867240 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-06-13 04:48 . 2013-01-15 03:40 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-06-13 04:47 . 2013-06-20 14:37 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-05-13 05:51 . 2013-06-12 14:28 184320 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 05:51 . 2013-06-12 14:28 1464320 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 05:51 . 2013-06-12 14:28 139776 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 05:50 . 2013-06-12 14:28 52224 ----a-w- c:\windows\system32\certenc.dll
2013-05-13 04:45 . 2013-06-12 14:28 140288 ----a-w- c:\windows\SysWow64\cryptsvc.dll
2013-05-13 04:45 . 2013-06-12 14:28 1160192 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-05-13 04:45 . 2013-06-12 14:28 103936 ----a-w- c:\windows\SysWow64\cryptnet.dll
2013-05-13 03:43 . 2013-06-12 14:28 1192448 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:28 903168 ----a-w- c:\windows\SysWow64\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:28 43008 ----a-w- c:\windows\SysWow64\certenc.dll
2013-05-10 05:49 . 2013-06-12 14:29 30720 ----a-w- c:\windows\system32\cryptdlg.dll
2013-05-10 03:20 . 2013-06-12 14:29 24576 ----a-w- c:\windows\SysWow64\cryptdlg.dll
2013-05-08 06:39 . 2013-06-12 14:29 1910632 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-05-02 09:06 . 2010-11-21 03:27 278800 ------w- c:\windows\system32\MpSigStub.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"USB3MON"="c:\program files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe" [2011-12-05 291096]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]
"HP CoolSense"="c:\program files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe" [2012-11-06 1343904]
"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-03-05 578944]
"RemoteControl10"="c:\program files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe" [2011-03-30 87336]
"BDRegion"="c:\program files (x86)\Cyberlink\Shared files\brs.exe" [2012-07-24 75048]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-05-31 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
"AppInit_DLLs"=c:\windows\SysWOW64\nvinit.dll
.
R2 CLKMSVC10_38F51D56;CyberLink Product - 2012/07/24 16:38;c:\program files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe;c:\program files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;c:\windows\system32\DRIVERS\RtsP2Stor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsP2Stor.sys [x]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]
R3 TrueService;TrueAPI Service component;c:\program files\Common Files\AuthenTec\TrueService.exe;c:\program files\Common Files\AuthenTec\TrueService.exe [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam64.sys;c:\windows\SYSNATIVE\DRIVERS\wdcsam64.sys [x]
S0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;c:\windows\system32\drivers\iusb3hcs.sys;c:\windows\SYSNATIVE\drivers\iusb3hcs.sys [x]
S0 nvpciflt;nvpciflt;c:\windows\system32\DRIVERS\nvpciflt.sys;c:\windows\SYSNATIVE\DRIVERS\nvpciflt.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1404000.028\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1404000.028\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [x]
S1 ccSet_N360;Norton Security Suite Settings Manager;c:\windows\system32\drivers\N360x64\1404000.028\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130727.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130727.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1404000.028\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1404000.028\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1404000.028\SYMNETS.SYS [x]
S2 FPLService;TrueSuiteService;c:\program files (x86)\HP SimplePass\TrueSuiteService.exe;c:\program files (x86)\HP SimplePass\TrueSuiteService.exe [x]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe;c:\windows\SYSNATIVE\Hpservice.exe [x]
S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
S2 Intel® ME Service;Intel® ME Service;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [x]
S2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [x]
S2 N360;Norton Security Suite;c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe;c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 iusb3hub;Intel® USB 3.0 Hub Driver;c:\windows\system32\drivers\iusb3hub.sys;c:\windows\SYSNATIVE\drivers\iusb3hub.sys [x]
S3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;c:\windows\system32\drivers\iusb3xhc.sys;c:\windows\SYSNATIVE\drivers\iusb3xhc.sys [x]
S3 netr28x;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\DRIVERS\netr28x.sys;c:\windows\SYSNATIVE\DRIVERS\netr28x.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 SmbDrv;SmbDrv;c:\windows\system32\drivers\Smb_driver.sys;c:\windows\SYSNATIVE\drivers\Smb_driver.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - CLKMDRV10_38F51D56
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-30 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-02-24 00:24]
.
2013-07-24 c:\windows\Tasks\HPCeeScheduleForPatricia Wu.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 12:43]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SetDefault"="c:\program files\Hewlett-Packard\HP LaunchBox\SetDefault.exe" [2011-12-20 44880]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-10-31 170304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-01-30 398616]
"Persistence"="c:\windows\system32\igfxpers.exe" [2012-01-30 440600]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2012-09-11 1425408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=c:\windows\System32\nvinitx.dll
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
FF - ProfilePath - c:\users\Patricia Wu\AppData\Roaming\Mozilla\Firefox\Profiles\vmdz2h63.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - ExtSQL: 2013-07-24 19:53; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFFPlgn
FF - ExtSQL: 2013-07-24 20:01; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKCU-Run-xterglua - c:\users\Patricia Wu\AppData\Local\ggcaqasn.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
HKLM_Wow6432Node-ActiveSetup-{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
AddRemove-{EE202411-2C26-49E8-9784-1BC1DBF7DE96} - c:\program files (x86)\InstallShield Installation Information\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}\setup.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-07-29 19:57:13
ComboFix-quarantined-files.txt 2013-07-30 02:57
.
Pre-Run: 885,446,340,608 bytes free
Post-Run: 885,297,623,040 bytes free
.
- - End Of File - - 1F32EA32AE26210C9CF98DD31A594864
D41D8CD98F00B204E9800998ECF8427E

#7
gringo_pr

Posted 29 July 2013 - 09:50 PM

Trusted Helper

Malware Removal
7,268 posts

Hello patriciapcwu

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following

report from Combofix
let me know of any problems you may have had
How is the computer doing now after running the script?

Gringo

#8
patriciapcwu

Posted 30 July 2013 - 08:39 AM

Member

Topic Starter
Member
16 posts

No problems thus far. No attack reports from Norton. Will monitor the attack history today.

ComboFix 13-07-27.01 - Patricia Wu 07/30/2013 7:21.2.8 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8087.5967 [GMT -7:00]
Running from: c:\users\Patricia Wu\Desktop\ComboFix.exe
Command switches used :: c:\users\Patricia Wu\Desktop\CFScript.txt
AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Security Suite *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\ntuser.dat
c:\windows\wininit.ini
.
.
((((((((((((((((((((((((( Files Created from 2013-06-28 to 2013-07-30 )))))))))))))))))))))))))))))))
.
.
2013-07-30 14:27 . 2013-07-30 14:27 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2013-07-30 14:27 . 2013-07-30 14:27 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-07-30 01:35 . 2013-07-30 01:35 -------- d-----w- c:\windows\ERUNT
2013-07-25 12:49 . 2013-07-25 12:49 -------- d-----w- c:\program files (x86)\Common Files\Symantec Shared
2013-07-25 02:51 . 2013-07-26 12:20 177312 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-07-25 02:51 . 2013-07-25 02:51 -------- d-----w- c:\program files\Symantec
2013-07-25 02:51 . 2013-07-25 02:51 -------- d-----w- c:\program files\Common Files\Symantec Shared
2013-07-25 02:51 . 2013-07-27 16:42 -------- d-----w- c:\windows\system32\drivers\N360x64
2013-07-25 02:51 . 2013-07-25 02:51 -------- d-----w- c:\program files (x86)\Norton Security Suite
2013-07-25 02:50 . 2013-07-25 02:50 -------- d-----w- c:\program files (x86)\NortonInstaller
2013-07-23 12:25 . 2013-07-02 08:34 9460976 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{B4D863F1-497A-4F77-987C-758FBBC4DAA8}\mpengine.dll
2013-07-17 14:39 . 2013-07-17 14:41 -------- d-----w- c:\windows\system32\MRT
2013-07-12 02:09 . 2013-05-27 05:50 1011712 ----a-w- c:\program files\Windows Defender\MpSvc.dll
2013-07-12 02:09 . 2013-05-27 05:50 571904 ----a-w- c:\program files\Windows Defender\MpClient.dll
2013-07-12 02:09 . 2013-05-27 05:50 314880 ----a-w- c:\program files\Windows Defender\MpCommu.dll
2013-07-12 02:09 . 2013-05-27 04:57 4608 ----a-w- c:\program files (x86)\Windows Defender\MsMpLics.dll
2013-07-12 02:09 . 2013-05-27 04:57 54784 ----a-w- c:\program files (x86)\Windows Defender\MpOAV.dll
2013-07-12 02:09 . 2013-05-27 04:57 392704 ----a-w- c:\program files (x86)\Windows Defender\MpClient.dll
2013-07-12 02:09 . 2013-05-27 03:15 9216 ----a-w- c:\program files (x86)\Windows Defender\MpAsDesc.dll
2013-07-12 02:08 . 2013-06-04 06:00 624128 ----a-w- c:\windows\system32\qedit.dll
2013-07-12 02:08 . 2013-06-04 04:53 509440 ----a-w- c:\windows\SysWow64\qedit.dll
2013-07-12 02:08 . 2013-05-06 06:03 1887744 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-12 02:08 . 2013-05-06 04:56 1620480 ----a-w- c:\windows\SysWow64\WMVDECOD.DLL
2013-07-12 02:07 . 2013-06-05 03:34 3153920 ----a-w- c:\windows\system32\win32k.sys
2013-07-12 02:07 . 2013-04-10 05:46 1367040 ----a-w- c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2013-07-12 02:07 . 2013-04-10 05:03 936448 ----a-w- c:\program files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2013-07-12 02:05 . 2013-04-09 23:34 1247744 ----a-w- c:\windows\SysWow64\DWrite.dll
2013-07-12 02:05 . 2013-04-02 22:51 1643520 ----a-w- c:\windows\system32\DWrite.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-14 00:24 . 2012-02-24 03:25 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-07-14 00:24 . 2012-02-24 03:25 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-06-24 07:57 . 2012-07-31 01:25 78277128 ----a-w- c:\windows\system32\MRT.exe
2013-06-13 04:48 . 2013-01-15 03:40 867240 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-06-13 04:48 . 2013-01-15 03:40 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-06-13 04:47 . 2013-06-20 14:37 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-05-13 05:51 . 2013-06-12 14:28 184320 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 05:51 . 2013-06-12 14:28 1464320 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 05:51 . 2013-06-12 14:28 139776 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 05:50 . 2013-06-12 14:28 52224 ----a-w- c:\windows\system32\certenc.dll
2013-05-13 04:45 . 2013-06-12 14:28 140288 ----a-w- c:\windows\SysWow64\cryptsvc.dll
2013-05-13 04:45 . 2013-06-12 14:28 1160192 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-05-13 04:45 . 2013-06-12 14:28 103936 ----a-w- c:\windows\SysWow64\cryptnet.dll
2013-05-13 03:43 . 2013-06-12 14:28 1192448 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:28 903168 ----a-w- c:\windows\SysWow64\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:28 43008 ----a-w- c:\windows\SysWow64\certenc.dll
2013-05-10 05:49 . 2013-06-12 14:29 30720 ----a-w- c:\windows\system32\cryptdlg.dll
2013-05-10 03:20 . 2013-06-12 14:29 24576 ----a-w- c:\windows\SysWow64\cryptdlg.dll
2013-05-08 06:39 . 2013-06-12 14:29 1910632 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-05-02 09:06 . 2010-11-21 03:27 278800 ------w- c:\windows\system32\MpSigStub.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"USB3MON"="c:\program files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe" [2011-12-05 291096]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]
"HP CoolSense"="c:\program files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe" [2012-11-06 1343904]
"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-03-05 578944]
"RemoteControl10"="c:\program files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe" [2011-03-30 87336]
"BDRegion"="c:\program files (x86)\Cyberlink\Shared files\brs.exe" [2012-07-24 75048]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-05-31 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
"AppInit_DLLs"=c:\windows\SysWOW64\nvinit.dll
.
R2 CLKMSVC10_38F51D56;CyberLink Product - 2012/07/24 16:38;c:\program files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe;c:\program files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;c:\windows\system32\DRIVERS\RtsP2Stor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsP2Stor.sys [x]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]
R3 TrueService;TrueAPI Service component;c:\program files\Common Files\AuthenTec\TrueService.exe;c:\program files\Common Files\AuthenTec\TrueService.exe [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam64.sys;c:\windows\SYSNATIVE\DRIVERS\wdcsam64.sys [x]
S0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;c:\windows\system32\drivers\iusb3hcs.sys;c:\windows\SYSNATIVE\drivers\iusb3hcs.sys [x]
S0 nvpciflt;nvpciflt;c:\windows\system32\DRIVERS\nvpciflt.sys;c:\windows\SYSNATIVE\DRIVERS\nvpciflt.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1404000.028\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1404000.028\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [x]
S1 ccSet_N360;Norton Security Suite Settings Manager;c:\windows\system32\drivers\N360x64\1404000.028\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130727.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130727.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1404000.028\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1404000.028\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1404000.028\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1404000.028\SYMNETS.SYS [x]
S2 FPLService;TrueSuiteService;c:\program files (x86)\HP SimplePass\TrueSuiteService.exe;c:\program files (x86)\HP SimplePass\TrueSuiteService.exe [x]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe;c:\windows\SYSNATIVE\Hpservice.exe [x]
S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
S2 Intel® ME Service;Intel® ME Service;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [x]
S2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [x]
S2 N360;Norton Security Suite;c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe;c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 iusb3hub;Intel® USB 3.0 Hub Driver;c:\windows\system32\drivers\iusb3hub.sys;c:\windows\SYSNATIVE\drivers\iusb3hub.sys [x]
S3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;c:\windows\system32\drivers\iusb3xhc.sys;c:\windows\SYSNATIVE\drivers\iusb3xhc.sys [x]
S3 netr28x;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\DRIVERS\netr28x.sys;c:\windows\SYSNATIVE\DRIVERS\netr28x.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 SmbDrv;SmbDrv;c:\windows\system32\drivers\Smb_driver.sys;c:\windows\SYSNATIVE\drivers\Smb_driver.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - CLKMDRV10_38F51D56
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-30 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-02-24 00:24]
.
2013-07-24 c:\windows\Tasks\HPCeeScheduleForPatricia Wu.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 12:43]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe" [BU]
"SetDefault"="c:\program files\Hewlett-Packard\HP LaunchBox\SetDefault.exe" [2011-12-20 44880]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-10-31 170304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-01-30 398616]
"Persistence"="c:\windows\system32\igfxpers.exe" [2012-01-30 440600]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2012-09-11 1425408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=c:\windows\System32\nvinitx.dll
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
FF - ProfilePath - c:\users\Patricia Wu\AppData\Roaming\Mozilla\Firefox\Profiles\vmdz2h63.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - ExtSQL: 2013-07-24 19:53; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFFPlgn
FF - ExtSQL: 2013-07-24 20:01; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
AddRemove-{EE202411-2C26-49E8-9784-1BC1DBF7DE96} - c:\program files (x86)\InstallShield Installation Information\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}\setup.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-07-30 07:34:53
ComboFix-quarantined-files.txt 2013-07-30 14:34
ComboFix2.txt 2013-07-30 02:57
.
Pre-Run: 884,970,749,952 bytes free
Post-Run: 884,676,214,784 bytes free
.
- - End Of File - - 1978D9404B04427E079632019EEDD93E
D41D8CD98F00B204E9800998ECF8427E

#9
gringo_pr

Posted 30 July 2013 - 11:36 AM

Trusted Helper

Malware Removal
7,268 posts

Hello patriciapcwu

I would like to see a report that combofix makes.

extra combofix report

push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
please copy and past the following into the box

C:\Qoobox\Add-Remove Programs.txt

click ok

copy and paste the report into this topic for me to review

Gringo

#10
patriciapcwu

Posted 30 July 2013 - 11:52 AM

Member

Topic Starter
Member
16 posts

Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.7) MUI
Adobe Shockwave Player 12.0
Apple Application Support
Apple Software Update
Bejeweled 3
Blackhawk Striker 2
Chuzzle Deluxe
Cradle of Rome 2
CyberLink PowerDVD
CyberLink YouCam
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dora's World Adventure
ESU for Microsoft Windows 7 SP1
Farm Frenzy
Farmscapes
FATE
Final Drive Fury
Hewlett-Packard ACLM.NET v1.2.1.1
Hoyle Card Games
HP CoolSense
HP Customer Experience Enhancements
HP Documentation
HP Games
HP MovieStore
HP On Screen Display
HP Power Manager
HP Quick Launch
HP Recovery Manager
HP Setup
HP Setup Manager
HP SimplePass
HP Software Framework
HP Support Assistant
IDT Audio
Intel® Management Engine Components
Intel® Processor Graphics
Intel® Rapid Storage Technology
Intel® SDK for OpenCL - CPU Only Runtime Package
Intel® USB 3.0 eXtensible Host Controller Driver
Java 7 Update 25
Java Auto Updater
Jewel Match 3
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
John Deere Drive Green
Letters from Nowhere 2
Luxor HD
Mah Jong Medley
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
Mozilla Firefox 14.0.1 (x86 en-US)
Mozilla Firefox 22.0 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton Security Suite
NVIDIA PhysX
opensource
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Ralink RT5390R 802.11b/g/n 1x1 Wi-Fi Adapter
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
RollerCoaster Tycoon 3: Platinum
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
swMSM
TestGen
The Treasures of Mystery Island: The Ghost Ship
Torchlight
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games App (HP Games)
Windows Live Mesh ActiveX Control for Remote Connections
Zuma's Revenge

#11
gringo_pr

Posted 30 July 2013 - 04:16 PM

Trusted Helper

Malware Removal
7,268 posts

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove

Adobe Reader X (10.1.7) MUI

[/list]

Please download and install Revo Uninstaller Free

Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Install Java:

Please go here to install Java

click on the Free Java Download Button
click on Agree and start Free download
click on Run
click on run again
click on install
when install is complete click on close

Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.

Download CCleaner from here CCleaner
Run the installer to install the application.
When it gives you the option to install Yahoo toolbar uncheck the box next to it.
Run CCleaner. default settings are fine
Click Run Cleaner.
Close CCleaner.

Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

Go Here to download HijackThis program
Save HijackThis to your desktop.
Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following

Log From MBAM
report from Hijackthis
let me know of any problems you may have had
How is the computer doing now?

Gringo

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove

XXXX
[/list]

Please download and install Revo Uninstaller Free

Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com.../readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]
Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.

Download CCleaner from here CCleaner
Run the installer to install the application.
When it gives you the option to install Yahoo toolbar uncheck the box next to it.
Run CCleaner. default settings are fine
Click Run Cleaner.
Close CCleaner.

Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Go Here to download HijackThis program
Save HijackThis to your desktop.
Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following

Log From MBAM
report from Hijackthis
let me know of any problems you may have had
How is the computer doing now?

Gringo

#12
patriciapcwu

Posted 30 July 2013 - 06:53 PM

Member

Topic Starter
Member
16 posts

No problems with the computer. No attack notifications from Norton all day.

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.07.30.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16635
Patricia Wu :: PATRICIAWU-HP [administrator]

Protection: Enabled

7/30/2013 5:47:28 PM
mbam-log-2013-07-30 (17-47-28).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 239595
Time elapsed: 2 minute(s), 35 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#13
patriciapcwu

Posted 30 July 2013 - 06:54 PM

Member

Topic Starter
Member
16 posts

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:51:40 PM, on 7/30/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\HP SimplePass\IEWebSiteLogon.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\HP SimplePass\TouchControl.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Users\Patricia Wu\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft..../?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft..../?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coIEPlg.dll
O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-18\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\Windows\SysWOW64\nvinit.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Product - 2012/07/24 16:38:23 (CLKMSVC10_38F51D56) - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: TrueSuiteService (FPLService) - HP - C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® ME Service - Unknown owner - C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: TrueAPI Service component (TrueService) - AuthenTec, Inc. - C:\Program Files\Common Files\AuthenTec\TrueService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 12577 bytes

#14
gringo_pr

Posted 30 July 2013 - 07:23 PM

Trusted Helper

Malware Removal
7,268 posts

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

Run HijackThis (rightclick and run as admin)
Click on the Scan button
Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
  O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
  O4 - HKLM\..\Run: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
  O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
  O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
  O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
  O4 - HKUS\S-1-5-18\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'SYSTEM')
  O4 - HKUS\.DEFAULT\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'Default user')
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.

NOTE**You can research each of those lines >here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the add/on to be installed
- Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings, ensure the options
Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

When the scan is complete

If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

If threats were found
click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish
close program
copy and paste the report here

Gringo