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WHITE SCREEN O' DEATH [Closed]


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#1
threemounts

threemounts

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My brothers comp has the white screen of death or what they call the FBI virus... ive researched how to fix it and it looks like you need to download the FRST64 tool, which i did and run a scan in recovery.. i've done that and gotten the FRST list.. i'll paste it below.. i was wondering if anyone can help me find a fix for it! thanks!!!

TIM

----------------------------------------------------------------------------------------------------------------------------------------------

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01-08-2013
Ran by SYSTEM on 03-08-2013 21:41:35
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Recovery

The current controlset is ControlSet003
ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [Apoint] - C:\Program Files\DellTPad\Apoint.exe [368640 2010-01-17] (Alps Electric Co., Ltd.)
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [444416 2009-06-28] (IDT, Inc.)
HKLM\...\Run: [Broadcom Wireless Manager UI] - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe [4968960 2009-07-16] (Dell Inc.)
HKLM\...\Run: [IAAnotif] - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe [186904 2009-06-04] (Intel Corporation)
HKLM\...\Run: [AdobeAAMUpdater-1.0] - C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [497648 2010-07-29] (Adobe Systems Incorporated)
HKLM-x32\...\RunOnce: [Launcher] - C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe [165184 2010-02-11] (Softthinks)
HKLM-x32\...\RunOnce: [STToasterLauncher] - C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe [120128 2010-02-11] ()
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
Winlogon\Notify\ScCertProp: wlnotify.dll [X]
HKLM-x32\...\Run: [Dell DataSafe Online] - C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe [1807600 2009-11-13] ()
HKLM-x32\...\Run: [PDVDDXSrv] - C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe [140520 2009-12-29] (CyberLink Corp.)
HKLM-x32\...\Run: [Desktop Disc Tool] - c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe [498160 2009-10-15] ()
HKLM-x32\...\Run: [DellSupportCenter] - C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe [206064 2009-05-21] (SupportSoft, Inc.)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [35760 2011-01-31] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [932288 2010-09-20] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254696 2011-04-08] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [APSDaemon] - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59280 2012-11-28] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [152544 2012-12-12] (Apple Inc.)
HKU\Strohmeyer\...\Run: [GHWAUC6NNZ] - C:\Users\Strohmeyer\AppData\Local\Temp\Zth.exe [x] <===== ATTENTION
HKU\Strohmeyer\...\Run: [PhotoshopElements8SyncAgent] - C:\Program Files (x86)\Adobe\Elements 9 Organizer\ElementsOrganizerSyncAgent.exe [1945536 2010-09-06] (Adobe Systems Incorporated)
HKU\Strohmeyer\...\Winlogon: [Shell] explorer.exe,C:\Users\Strohmeyer\AppData\Roaming\skype.dat [151040 2011-11-17] (SelenDev Solutions) <==== ATTENTION
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Strohmeyer\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

==================== Services (Whitelisted) =================

S2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe [240128 2009-06-28] (IDT, Inc.)
S2 wltrysvc; C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE [33280 2009-07-16] ()

==================== Drivers (Whitelisted) ====================

S3 S3XXx64; C:\Windows\System32\DRIVERS\S3XXx64.sys [74112 2013-01-07] (Identive)
S3 CtClsFlt; system32\DRIVERS\CtClsFlt.sys [x]
S1 fqdannad; \??\C:\Windows\system32\drivers\fqdannad.sys [x]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-08-03 20:44 - 2013-08-03 20:44 - 00000000 ____D C:\Emergency
2

==================== One Month Modified Files and Folders =======

2013-08-03 20:44 - 2013-08-03 20:44 - 00000000 ____D C:\Emergency
2013-08-03 20:41 - 2009-07-14 00:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-08-03 20:41 - 2009-07-13 23:51 - 00103830 _____ C:\Windows\setupact.log
2013-08-03 20:40 - 2009-07-14 00:10 - 01820388 _____ C:\Windows\WindowsUpdate.log
2013-08-03 20:22 - 2009-07-13 23:45 - 00014240 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-08-03 20:22 - 2009-07-13 23:45 - 00014240 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-08-03 20:21 - 2011-04-27 03:07 - 00000306 ____H C:\Windows\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job
2013-08-03 20:20 - 2012-08-11 09:25 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-08-03 20:19 - 2009-07-14 00:13 - 00733310 _____ C:\Windows\System32\PerfStringBackup.INI

ZeroAccess:
C:\Windows\Installer\{f2d739e6-3664-de0f-ecc0-4d16905b0471}
C:\Windows\Installer\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\@
C:\Windows\Installer\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\n

ZeroAccess:
C:\Users\Strohmeyer\AppData\Local\{f2d739e6-3664-de0f-ecc0-4d16905b0471}
C:\Users\Strohmeyer\AppData\Local\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\@
C:\Users\Strohmeyer\AppData\Local\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\U\[email protected]
C:\Users\Strohmeyer\AppData\Local\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\U\[email protected]
C:\Users\Strohmeyer\AppData\Local\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\U\[email protected]

Files to move or delete:
====================
C:\ProgramData\dsgsdgdsgdsgw.pad
C:\Users\Strohmeyer\firefox.exe
C:\Users\Strohmeyer\iexplore.exe
C:\Users\Strohmeyer\jucheck.exe
C:\Users\Strohmeyer\mstsc.exe
C:\Users\Strohmeyer\opera.exe
C:\Users\Strohmeyer\AppData\Roaming\skype.dat
C:\Users\Strohmeyer\AppData\Roaming\skype.ini
C:\Windows\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job

==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================


==================== Memory info ===========================

Percentage of memory in use: 18%
Total physical RAM: 3032.36 MB
Available physical RAM: 2478.54 MB
Total Pagefile: 3030.51 MB
Available Pagefile: 2470.71 MB
Total Virtual: 8192 MB
Available Virtual: 8191.85 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:117.64 GB) NTFS (Disk=0 Partition=3)
Drive d: (RECOVERY) (Fixed) (Total:14.65 GB) (Free:6.69 GB) NTFS (Disk=0 Partition=2) ==>[System with boot components (obtained from reading drive)]
Drive g: (UDISK) (Removable) (Total:0.93 GB) (Free:0.93 GB) FAT (Disk=2 Partition=1)
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 233 GB) (Disk ID: 7144970A)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Active) - (Size=15 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=218 GB) - (Type=07 NTFS)

========================================================
Disk: 2 (MBR Code: Windows XP) (Size: 956 MB) (Disk ID: C3072E18)
Partition 1: (Active) - (Size=956 MB) - (Type=06)


LastRegBack: 2013-08-03 20:36

==================== End Of Log ============================
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#2
gringo_pr

gringo_pr

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Hello threemounts

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

HKU\Strohmeyer\...\Run: [GHWAUC6NNZ] - C:\Users\Strohmeyer\AppData\Local\Temp\Zth.exe [x] <===== ATTENTION
HKU\Strohmeyer\...\Winlogon: [Shell] explorer.exe,C:\Users\Strohmeyer\AppData\Roaming\skype.dat [151040 2011-11-17] (SelenDev Solutions) <==== ATTENTION
S1 fqdannad; \??\C:\Windows\system32\drivers\fqdannad.sys [x]
C:\Windows\Installer\{f2d739e6-3664-de0f-ecc0-4d16905b0471}
C:\Users\Strohmeyer\AppData\Local\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\@
C:\ProgramData\dsgsdgdsgdsgw.pad
C:\Users\Strohmeyer\firefox.exe
C:\Users\Strohmeyer\iexplore.exe
C:\Users\Strohmeyer\jucheck.exe
C:\Users\Strohmeyer\mstsc.exe
C:\Users\Strohmeyer\opera.exe
C:\Users\Strohmeyer\AppData\Roaming\skype.dat
C:\Users\Strohmeyer\AppData\Roaming\skype.ini
C:\Windows\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
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#3
threemounts

threemounts

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Thanks for the speedy reply! I have booted back into Windows 7 now with no problem! Thanks so much! For future reference how can eliminate this from happening again? Get a certain malware or anti-virus? is there a need to run a virus scan as of right now?
thanks!

Tim

Heres the FIX LOG

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 01-08-2013
Ran by SYSTEM at 2013-08-04 02:12:33 Run:1
Running from G:\
Boot Mode: Recovery
==============================================

HKU\Strohmeyer\Software\Microsoft\Windows\CurrentVersion\Run\\GHWAUC6NNZ => Value deleted successfully.
HKU\Strohmeyer\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.
fqdannad => Service deleted successfully.
C:\Windows\Installer\{f2d739e6-3664-de0f-ecc0-4d16905b0471} => Moved successfully.
C:\Users\Strohmeyer\AppData\Local\{f2d739e6-3664-de0f-ecc0-4d16905b0471}\@ => Moved successfully.
C:\ProgramData\dsgsdgdsgdsgw.pad => Moved successfully.
C:\Users\Strohmeyer\firefox.exe => Moved successfully.
C:\Users\Strohmeyer\iexplore.exe => Moved successfully.
C:\Users\Strohmeyer\jucheck.exe => Moved successfully.
C:\Users\Strohmeyer\mstsc.exe => Moved successfully.
C:\Users\Strohmeyer\opera.exe => Moved successfully.
C:\Users\Strohmeyer\AppData\Roaming\skype.dat => Moved successfully.
C:\Users\Strohmeyer\AppData\Roaming\skype.ini => Moved successfully.
C:\Windows\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job => Moved successfully.
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job => Moved successfully.

==== End of Fixlog ====
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#4
gringo_pr

gringo_pr

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Hello threemounts

I still have some checks that need to be done

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.





-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo
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#5
gringo_pr

gringo_pr

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
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#6
gringo_pr

gringo_pr

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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