[bonitz]

Hello. I just need help regarding on Avast! Every time i click scan, i always got an error message saying "Unable to Start Scan: Access is denied". I don't know what went wrong.

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Hi bonitz,



My name is Valinorum and I will be your helper today. Before we proceed, please, acknowledge yourself the following(s):

• Please do not create any new threads on this while we are working on your system, as it wastes another volunteer's time.
• Please do not install any new software while we are working on this system,as it may hinder our process.
• Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
• Please do not try to fix anything without being ask.
• Please do not attach your logs. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• Please print or save the instructions I give you for quick reference. We may be using Safe mode and you will not always be able to access this thread.
• Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malwares infections are so severe that only option we have is to re-format and re-install the operating system.
• If you are confused about any instruction stop and ask. do not keep going on.
• The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.

Note: Please, bare in mind that I am still a trainee and my replies need to be reviewed by my teachers before I post them to you. Take is as a good thing because now you have two people examining your problem. I really hope that we will be able to send you home with a smile on your face.

• Step #1 Scan with OTL
• Please download OldTimer's Listit from one of the following locations and save it to your Desktop.
  Download Link 1
  Download Link 2
  Downlaod LInk 3
• Copy and Paste the following code inside the Custom Scans/Fixes box;
  

  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  CREATERESTOREPOINT

• Click the Quick Scan button;
• After the scan two logs will be produced;
• Copy and paste the content of the logs in your next reply

• Required Log(s):
• OTL.txt;
• Extras.txt

[Valinorum]

Hi bonitz,



My name is Valinorum and I will be your helper today. Before we proceed, please, acknowledge yourself the following(s):

• Please do not create any new threads on this while we are working on your system, as it wastes another volunteer's time.
• Please do not install any new software while we are working on this system,as it may hinder our process.
• Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
• Please do not try to fix anything without being ask.
• Please do not attach your logs. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• Please print or save the instructions I give you for quick reference. We may be using Safe mode and you will not always be able to access this thread.
• Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malwares infections are so severe that only option we have is to re-format and re-install the operating system.
• If you are confused about any instruction stop and ask. do not keep going on.
• The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.

Note: Please, bare in mind that I am still a trainee and my replies need to be reviewed by my teachers before I post them to you. Take is as a good thing because now you have two people examining your problem. I really hope that we will be able to send you home with a smile on your face.

• Step #1 Scan with OTL
• Please download OldTimer's Listit from one of the following locations and save it to your Desktop.
  Download Link 1
  Download Link 2
  Downlaod LInk 3
• Copy and Paste the following code inside the Custom Scans/Fixes box;
  

  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  CREATERESTOREPOINT

• Click the Quick Scan button;
• After the scan two logs will be produced;
• Copy and paste the content of the logs in your next reply

• Required Log(s):
• OTL.txt;
• Extras.txt

[Valinorum]

Hello,

In addition to the logs can you answer the questions below:

• Which version of Avast are you currently running?;
• Do you recall anything noteworthy which had occurred before the current behavior of Avast?;
• Have you tried a re-installation of Avast?

• Step #2 Try re-installing Avast
  Download Uninstall Utility to your Desktop.
  Download the correct version of Avast
  Avast Free
  Avast Pro
  Avast Internet Security
  Avast Premier
  Disconnect from the net
  Uninstall Avast via control panel
• Run aswClear
• It will offer to reboot to safe mode .. Accept that
  
• Once it has rebooted to safe mode
• In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
• Press Uninstall
• Once complete reboot your system to Normal Mode
• Reinstall Avast

Tell how is your system running now?

Regards,
Valinorum

[Valinorum]

48 hours BUMP.

As it has been more that 48 hours since I last heard from you, Do you still need help?

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.