Avast! Unable to Start Scan: Access is denied [Closed]
Posted 06 August 2013 - 06:51 AM
Posted 30 September 2013 - 05:34 AM
My name is Valinorum and I will be your helper today. Before we proceed, please, acknowledge yourself the following(s):
- Please do not create any new threads on this while we are working on your system, as it wastes another volunteer's time.
- Please do not install any new software while we are working on this system,as it may hinder our process.
- Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
- Please do not try to fix anything without being ask.
- Please do not attach your logs. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
- Please print or save the instructions I give you for quick reference. We may be using Safe mode and you will not always be able to access this thread.
- Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malwares infections are so severe that only option we have is to re-format and re-install the operating system.
- If you are confused about any instruction stop and ask. do not keep going on.
- The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.
Note: Please, bare in mind that I am still a trainee and my replies need to be reviewed by my teachers before I post them to you. Take is as a good thing because now you have two people examining your problem. I really hope that we will be able to send you home with a smile on your face.
- Step #1 Scan with OTL
- Please download OldTimer's Listit from one of the following locations and save it to your Desktop.
Download Link 1
Download Link 2
Downlaod LInk 3
- Copy and Paste the following code inside the Custom Scans/Fixes box;
netsvcs BASESERVICES %SYSTEMDRIVE%\*.exe /md5start services.* explorer.exe winlogon.exe Userinit.exe svchost.exe /md5stop CREATERESTOREPOINT
- Click the Quick Scan button;
- After the scan two logs will be produced;
- Copy and paste the content of the logs in your next reply
- Required Log(s):
Posted 30 September 2013 - 06:02 AM
In addition to the logs can you answer the questions below:
- Which version of Avast are you currently running?;
- Do you recall anything noteworthy which had occurred before the current behavior of Avast?;
- Have you tried a re-installation of Avast?
- Step #2 Try re-installing Avast
Download Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Internet Security
Disconnect from the net
Uninstall Avast via control panel
- Run aswClear
- It will offer to reboot to safe mode .. Accept that
- Once it has rebooted to safe mode
- In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
- Press Uninstall
- Once complete reboot your system to Normal Mode
- Reinstall Avast
Tell how is your system running now?
Posted 03 October 2013 - 12:15 AM
As it has been more that 48 hours since I last heard from you, Do you still need help?
Posted 06 October 2013 - 10:27 AM
If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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