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MSE disabled, can't run MBAM


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#31
trodat

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When I click Run I get an error message saying "VEW has not been coded for your language (Portuguese)".
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#32
Buddierdl

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Okay, let's try a different way. Before running this program, please try to do a few things that don't work (i.e., open Outlook and MSE).


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
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#33
trodat

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Just to clarify, MSE runs but can't be turned on.

Result.txt:

MiniToolBox by Farbar Version: 13-07-2013
Ran by User (administrator) on 20-08-2013 at 16:18:35
Running from "C:\Documents and Settings\User\Ambiente de trabalho"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/03/2013 03:47:50 PM) (Source: ESENT) (User: )
Description: svchost (1072) Uma tentativa de escrita no ficheiro "C:\WINDOWS\system32\CatRoot2\tmp.edb" na posição 8192 (0x0000000000002000) para 1048576 (0x00100000) bytes falhou com o erro de sistema 112 (0x00000070): "Não existe espaço suficiente no disco. ". A operação de escrita vai falhar com o erro -1808 (0xfffff8f0). Se este erro peristir, então o ficheiro poderá estar danificado e poderá ter de ser restaurado a partir de uma cópia de segurança anterior.

Error: (06/03/2013 03:47:49 PM) (Source: ESENT) (User: )
Description: svchost (1072) Uma tentativa de escrita no ficheiro "C:\WINDOWS\system32\CatRoot2\tmp.edb" na posição 8192 (0x0000000000002000) para 1048576 (0x00100000) bytes falhou com o erro de sistema 112 (0x00000070): "Não existe espaço suficiente no disco. ". A operação de escrita vai falhar com o erro -1808 (0xfffff8f0). Se este erro peristir, então o ficheiro poderá estar danificado e poderá ter de ser restaurado a partir de uma cópia de segurança anterior.


System errors:
=============
Error: (08/20/2013 10:28:50 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.155.2547.0

Update Source: %NT AUTHORITY59

Update Stage: 4.2.0223.00

Source Path: 4.2.0223.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/20/2013 04:54:37 AM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (08/20/2013 04:54:06 AM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (08/20/2013 03:56:35 AM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (08/20/2013 03:22:39 AM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (08/20/2013 03:16:40 AM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (08/19/2013 10:19:51 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.155.1606.0

Update Source: %NT AUTHORITY59

Update Stage: 4.2.0223.00

Source Path: 4.2.0223.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/19/2013 10:18:53 AM) (Source: Service Control Manager) (User: )
Description: Falhou o carregamento dos seguintes controladores de início de arranque ou de início do sistema:
MpFilter
SBRE
sptd

Error: (08/19/2013 10:18:26 AM) (Source: 0) (User: )
Description:

Error: (08/10/2013 06:00:49 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.155.1606.0

Update Source: %NT AUTHORITY59

Update Stage: 4.2.0223.00

Source Path: 4.2.0223.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608


Microsoft Office Sessions:
=========================

========================= Devices: ================================

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 1983.23 MB
Available physical RAM: 776.93 MB
Total Pagefile: 3879.52 MB
Available Pagefile: 2908.94 MB
Total Virtual: 2047.88 MB
Available Virtual: 1979.25 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:76.68 GB) (Free:13.89 GB) NTFS
4 Drive e: (Novo volume) (Fixed) (Total:298.09 GB) (Free:5.63 GB) NTFS
5 Drive y: (FILE_SHARE) (Network) (Total:25.63 GB) (Free:24.16 GB) NTFS
6 Drive z: (FILE_SHARE) (Network) (Total:6.84 GB) (Free:6.84 GB) NTFS

========================= Users: ========================================

Contas de utilizador para \\PC-7

Administrador ASPNET Assistente de ajuda
Convidado USer SUPPORT_388945a0
O comando foi conclu¡do com ˆxito.

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini060313-01.dmp
C:\WINDOWS\Minidump\Mini091012-01.dmp
C:\WINDOWS\Minidump\Mini111212-01.dmp

**** End of log ****
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#34
Buddierdl

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Do Windows Updates work? Does MSE give an error when you try to turn it on?

Can you tell me what happened right before the computer died?
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#35
trodat

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I'm not sure windows updates work, now that I think of it I don't remember seeing any updates recently, but I could be wrong. How can I check?

When i try to turn on MSE it says:

Security Essentials couldn't turn on real time protection.
Esta operação foi devolvida porque o tempo limite expirou. (which essentially is a time-out warning)
Click Help for more information about this problem.
Error code: 0x80075b4
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#36
Buddierdl

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Visit windows updates and see if you can run the update routine.

Does MBAM open and just not run? Does it give an error? How about Outlook?


Can you tell me what happened right before the computer died?


Just want to get all the information here.
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#37
trodat

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Microsoft tells me I must use IE to update windows, but I can't because since the PC died IE acts as if it's offline (which is something I noted in the initial post, but since forgot).

Mbam (which I just reinstalled) gives me a "Run-time error '-2147024769 (8007007f)': Automation error"

The computer died just after I disabled some startup programs I considered useless with msconfig. Please note I researched everything I disabled to see if it was OK to do it, but I guess it couldn't have been just a coincidence that when I restarted it, it wouldn't load windows.
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#38
Buddierdl

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Do you use the MBAM cleanup tool when you reinstalled it?

Let's try a little repair. Test the IE, Outlook, etc. after this.


Download Windows Repair (all in one) from this site

Install the programme then run

Posted Image

Go to step 3 and allow it to run SFC
Posted Image


On the start repairs tab click start
Posted Image

Select the following items and tick restart system when finished
Posted Image
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#39
trodat

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Had to cancel SFC because it was constantly asking for a XP SP2 CD which I don't have.

First time I tried to run repairs the computer crashed, but I got it the second time around. Everything remains the same though.
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#40
Buddierdl

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After consulting with my colleagues, it seems like the OS is damaged and we could spend a long time trying to fix it without getting results. The best way to proceed would be with a clean install of XP which would wipe the PC clean and start it fresh. Do you have all of your data (documents, pictures, videos, e-mails, etc.) backed up on the computer? Do you have an XP SP3 CD, your XP key, and the keys to any other purchased software, such as Office?
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#41
trodat

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Buddierdl, first of all let me thank you for all your patience and hard work in dealing with this. While what you do here is nothing new, there's a different approach in the way you guys deal with people that really is a breath of fresh air. Geekstogo is what the internet should be about and I'm sure it will get all the recognition it deserves.

I thought it might come to a clean install of XP but I was hoping it wouldn't. I've been thinking about a reformat for a while but there's so much in this computer that I'm afraid I'll end up loosing something.

However, if this is your suggestion, this is what I'll do.

I do have a XP SP2 CD, the XP key and an Office key. I thought I just had a normal XP CD, but it is indeed SP2.

However I'll be away from the office for some time starting tomorrow. I'm going to be a dad :). I will come back intermittently over the next month and a half but there's no way I can manage such a time consuming operation in this period.

I will be back in October. If you think this thread should be closed, go ahead, and I'll PM you when I get back.

Thank you again.
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#42
Buddierdl

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However I'll be away from the office for some time starting tomorrow. I'm going to be a dad :). I will come back intermittently over the next month and a half but there's no way I can manage such a time consuming operation in this period.



Congratulations, and don't worry about it. If I close the topic, just send me a PM to reopen it.


I would actually recommend upgrading to Windows 7 or 8, as it would be a good time, because Microsoft support for XP is ending April 2014. This means no more security patches and leaves your computer vulnerable.


If you do choose to stay with XP, you need to slipstream your CD to contain SP3 as well. I have included some instructions for that at the end of this post.


There is also a good tutorial here about doing a clean install. Make very sure you have all of your important data backed up external to your computer before beginning. A good idea might be to install on a new HD if you could, then you can keep all of your files on your old HD and transfer them over. That way you don't risk losing them. (Just be sure to format and partition the new drive and not the old one and install on it.)


Feel free to ask any questions you have and take as much time as you need.



Slipstreaming your XP CD.
  • First, download Service Pack 3 and save it to a convenient place on your computer.
  • Next, make a new folder in a convenient location on your computer named "XPSetup." Please insert your XP CD and copy all of the files and folders on the CD into your newly created folder.
  • Go to this page and download the Self-extracting archive for nLite and install it on your computer.
  • Once it is installed, open the nLite program. Choose your language and click the Next button.
  • You should now see the screen below. Please click the Browse button and navigate to your folder named "XPSetup." After you do this, the installation details from your CD should appear below. In your case, it should say Service Pack: 2.

    Posted Image
  • Please click Next until you get the screen below. Please click on the Service Pack button and the Bootable ISO button so that the circles next to them turn green, as below.

    Posted Image
  • Click Next again and you will see this screen. Click on the Select button and then navigate to where you downloaded the Service Pack 3 file. Click the okay button and allow the program to integrate the service pack. This may take a few minutes.

    Posted Image
  • Click Next again. Under the Mode menu, please select Direct Burn and under the Device menu, make sure your CD drive is selected. Please insert a blank CD and then click the Burn button. Allow the program to burn your disc.

    Posted Image

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#43
trodat

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Hello,

I'm back, and I'm also back here:

"Insert Boot Media in selected Boot device and press a key"

I tried this:

[/s][left][left][color="#333333"][size="2"][list][s][*]Insert the Windows XP CD into your CD drive and restart your computer. If you are prompted, select any options required to start (boot) from the CD.[*]When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R.


But it says the computer cannot find a hard disk :(
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#44
Buddierdl

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We decided to format and clean install, right?

Have you made your XP CD with SP3, as above?
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