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cant connect to game servers


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#1
kutarr

kutarr

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It started 2 mornings ago. I tried to log on to world of tanks servers and was unable to. After checking to see that the servers were indeed up I power cycled my modem and router with no positive results. I then started looking on WoT forums to see if I could find a solution. I tried everything I could find and had no luck

I then posted on the WoT forums and explained what I had tried and submitted a Ticket to their tech support.

(what I Posted on their forums)

When i try to connnect to the server for the past two days (east west or auto), it times out and states failed to connect to the server. The server may be unavailable, or your network connection settings may be wrong.
I had not changed any settings on my end before this happened.
I have ensured that:
ports are forwarded
.net framework is up to date
ensured that WoT was allowed in my firewall (I have even tried to connect with my firewall disabled)
cleared dns cache
power cycled my modem and router
ran a registry repair tool
clean install of the client
no mods or add ons

I submitted a ticket last night. While I am waiting for a response does anyone have any other suggestions?

ps I get the same result when trying to launch the game directly without using the launcher


While waiting for a response I updated the client on another computer on my network and attempted to log on to the server with negative results

The next day their tech responded and suggested that if that hadnt worked I should have my isp reset my modem.

I then talked to my isp and had them reset the modem

I then ran a traceroute to the WoT server and google

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mark>tracerout google.com
'tracerout' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Mark>tracert google.com

Tracing route to google.com [173.194.46.39]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 28 ms 30 ms 18 ms 173-31-176-1.client.mchsi.com [173.31.176.1]
3 18 ms 22 ms 45 ms 172.30.66.193
4 28 ms 40 ms 28 ms 172.30.24.117
5 50 ms 30 ms 41 ms 12.249.235.9
6 41 ms 36 ms 48 ms cr81.mpsmn.ip.att.net [12.122.132.202]
7 36 ms 82 ms 99 ms cr2.cgcil.ip.att.net [12.122.153.6]
8 179 ms 92 ms 116 ms ggr3.cgcil.ip.att.net [12.122.132.9]
9 39 ms 54 ms 44 ms 12.250.28.6
10 65 ms 42 ms 46 ms 209.85.254.120
11 34 ms 40 ms 50 ms 209.85.243.53
12 59 ms 38 ms 35 ms ord08s10-in-f7.1e100.net [173.194.46.39]

Trace complete.

C:\Users\Mark>tracert 162.213.61.75

Tracing route to us3-slave-75.worldoftanks.com [162.213.61.75]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 21 ms 14 ms 37 ms 173-31-176-1.client.mchsi.com [173.31.176.1]
3 47 ms 19 ms 58 ms 172.30.66.193
4 33 ms 46 ms 64 ms 172.30.24.117
5 26 ms 25 ms 55 ms 12.249.235.5
6 65 ms 71 ms 35 ms cr81.mpsmn.ip.att.net [12.122.132.202]
7 74 ms 59 ms 66 ms cr2.cgcil.ip.att.net [12.122.153.6]
8 35 ms 88 ms 48 ms gar13.cgcil.ip.att.net [12.122.132.121]
9 71 ms 33 ms 52 ms chi-bb1-link.telia.net [213.248.87.253]
10 115 ms 98 ms 86 ms sjo-bb1-link.telia.net [213.155.132.180]
11 121 ms 101 ms 113 ms wargaming-ic-301984-sjo-bb1.c.telia.net [80.239
193.182]
12 94 ms 95 ms 92 ms us3-slave-75.worldoftanks.com [162.213.61.75]

Trace complete.

Then my son says that he can't log on to any game servers of his games on steam on yet a different computer.
so i hook up direct to the modem and try to connect to world of tanks and it connects, so i assume that the router is dying(wrt54g running tomato nearly 10 years old) I happen to have another router on hand so i set it up and same thing is happening????????? (netgear WNR2000 running dd-wrt)

I can log into warcraft on 3 different computers but I can not log into any servers for tf2, vent, or world of tanks on any of them.

I am including a traceroute on the second router.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mark>tracert google.com

Tracing route to google.com [173.194.46.36]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * 22 ms 23 ms 173-27-34-1.client.mchsi.com [173.27.34.1]
3 27 ms 20 ms 24 ms 172.30.64.193
4 26 ms 23 ms 24 ms 172.30.24.117
5 18 ms 29 ms 25 ms 12.250.229.173
6 30 ms 31 ms 51 ms cr81.mpsmn.ip.att.net [12.122.132.202]
7 35 ms 43 ms 31 ms cr2.cgcil.ip.att.net [12.122.153.6]
8 28 ms 35 ms 28 ms ggr3.cgcil.ip.att.net [12.122.132.9]
9 * 37 ms 44 ms 12.250.28.6
10 38 ms 49 ms 51 ms 209.85.254.120
11 30 ms 48 ms 40 ms 209.85.243.53
12 33 ms 43 ms 29 ms ord08s10-in-f4.1e100.net [173.194.46.36]

Trace complete.

C:\Users\Mark>tracert 162.213.61.75

Tracing route to us3-slave-75.worldoftanks.com [162.213.61.75]
over a maximum of 30 hops:

1 13 ms 1 ms 3 ms DD-WRT [192.168.1.1]
2 14 ms 15 ms 13 ms 173-27-34-1.client.mchsi.com [173.27.34.1]
3 21 ms 19 ms 26 ms 172.30.64.193
4 30 ms 18 ms 18 ms 172.30.24.117
5 25 ms 23 ms 25 ms 12.249.235.193
6 36 ms 47 ms 35 ms cr81.mpsmn.ip.att.net [12.122.132.202]
7 29 ms 30 ms 31 ms cr2.cgcil.ip.att.net [12.122.153.6]
8 28 ms 45 ms 29 ms gar13.cgcil.ip.att.net [12.122.132.121]
9 36 ms 29 ms 39 ms chi-bb1-link.telia.net [213.248.87.253]
10 150 ms 119 ms 100 ms sjo-bb1-link.telia.net [213.248.80.25]
11 88 ms 89 ms 89 ms wargaming-ic-301984-sjo-bb1.c.telia.net [80.239.
193.182]
12 82 ms 98 ms 84 ms us3-slave-75.worldoftanks.com [162.213.61.75]

Trace complete.


OTL logfile created on: 8/8/2013 12:02:35 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Mark\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16635)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

7.96 Gb Total Physical Memory | 5.17 Gb Available Physical Memory | 64.95% Memory free
15.92 Gb Paging File | 12.33 Gb Available in Paging File | 77.46% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 465.66 Gb Total Space | 327.79 Gb Free Space | 70.39% Space Free | Partition Type: NTFS

Computer Name: MARK-PC | User Name: Mark | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans

Edited by phillpower2, 11 August 2013 - 05:16 AM.
OTL removed as not used on this forum

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