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Cannot download anything!


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#1
SaraF

SaraF

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Hi guys,

I am not sure if someone can help me with this, but here is the situation. Yesterday I noticed I was no longer able to download any files from my emails to my computer(Windows 7). The browser (IE) goes through the motions of downloading, progress bar, completion of download, but then nothing appears in my designated saving place. When trying to download anything in IE it states that '[filename] contained a virus and was deleted'. I am trying to download simple, small files, which I know are 'clean'.
I tried a System Restore, but did not help either. I have AVG on my computer and I talked to them, but they could not detect the problem either.

I followed through with the following steps, but that did not help either:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments]


Find "ScanWithAntiVirus" in the right pane and doubleclick on it and change it to 1.


Also Check

HKEY_Current_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments]

I am loosing my patience and I would really appreciate if someone can tell me what is going on. I know it's a virus even though everything else working fine on the computer. I saw lots of posts regarding the issue, but nothing seems helpful for me.

-Sara

Edited by SaraF, 09 August 2013 - 02:15 PM.

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#2
JSntgRvr

JSntgRvr

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Hi and welcome.

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html



    To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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