Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Acer M series laptop handful of keys not working.


  • Please log in to reply

#1
abone114

abone114

    Member

  • Member
  • PipPip
  • 36 posts
So an annoying thing started happening to my laptop yesterday. Specifically the q,t,u,p,j keys stopped responding. I was able to restart my computer yesterday and the keys would work again but today that solution isn't working. It's a manufacturer refurbished Asus Aspire M5 (touch screen)and I only got it about 4 months ago. This is very irritating. Any ideas guys? Thanks!
  • 0

Advertisements


#2
abone114

abone114

    Member

  • Topic Starter
  • Member
  • PipPip
  • 36 posts
UPDATE:

I tried uninstalling the keyboard drivers and rebooted the laptop. That seems to have worked so it doesn't appear to be a hardware issue but I'm still curious as to why this would start happening? Can anyone shine some light onto this? Thanks a bunch in advance.
  • 0

#3
abone114

abone114

    Member

  • Topic Starter
  • Member
  • PipPip
  • 36 posts
UPDATE

Started my laptop up this morning and the keys are once again not working... This is very frustrating. Still looking for answers to this problem...
  • 0

#4
BHowett

BHowett

    OT Moderator

  • Moderator
  • 4,649 posts
Because you have replied to your own topic, it appears to the techs that you are being helped already. I will see if I can find someone to help you. :thumbsup:
  • 0

#5
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,090 posts
Save your data then try restoring to Factory state. The Users Manual covers this starting on page 47.
  • 0

#6
abone114

abone114

    Member

  • Topic Starter
  • Member
  • PipPip
  • 36 posts
Ok I will try that, thanks for the reply. On a side note, the keyboard is still acting up. I've now tried going into the ease of access menu and checking on "filter keys". I hit apply and then I uncheck it again and hit apply once more. This is also fixing the issue. It's just a pain because I have to do this every time I wake the laptop up... I'll try restoring to factory. Thanks.
  • 0

#7
abone114

abone114

    Member

  • Topic Starter
  • Member
  • PipPip
  • 36 posts
Ok so I restored to factory defaults but it has not fixed the issue... I went on the Acer website and entered my serial number to see if I could get support for this issue from them. I was informed that my laptop is NOT under warranty for some reason (it is a factory refurb) I need to investigate this further because it should certainly still be under warranty, I checked on this before I bought it. Either way I'm still not sure what the issue is...
  • 0

#8
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,090 posts
If restoring to factory state did not resolve it then I don't know what else to suggest. Beat on Acer and make them honor the wqarranty.
  • 0

#9
abone114

abone114

    Member

  • Topic Starter
  • Member
  • PipPip
  • 36 posts
hmm, yeah looks like I'll have to. Thanks for the suggestions.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP