[abone114]

So an annoying thing started happening to my laptop yesterday. Specifically the q,t,u,p,j keys stopped responding. I was able to restart my computer yesterday and the keys would work again but today that solution isn't working. It's a manufacturer refurbished Asus Aspire M5 (touch screen)and I only got it about 4 months ago. This is very irritating. Any ideas guys? Thanks!

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UPDATE:

I tried uninstalling the keyboard drivers and rebooted the laptop. That seems to have worked so it doesn't appear to be a hardware issue but I'm still curious as to why this would start happening? Can anyone shine some light onto this? Thanks a bunch in advance.

[abone114]

UPDATE:

I tried uninstalling the keyboard drivers and rebooted the laptop. That seems to have worked so it doesn't appear to be a hardware issue but I'm still curious as to why this would start happening? Can anyone shine some light onto this? Thanks a bunch in advance.

[abone114]

UPDATE

Started my laptop up this morning and the keys are once again not working... This is very frustrating. Still looking for answers to this problem...

[BHowett]

Because you have replied to your own topic, it appears to the techs that you are being helped already. I will see if I can find someone to help you.

[Ztruker]

Save your data then try restoring to Factory state. The Users Manual covers this starting on page 47.

[abone114]

Ok I will try that, thanks for the reply. On a side note, the keyboard is still acting up. I've now tried going into the ease of access menu and checking on "filter keys". I hit apply and then I uncheck it again and hit apply once more. This is also fixing the issue. It's just a pain because I have to do this every time I wake the laptop up... I'll try restoring to factory. Thanks.

[abone114]

Ok so I restored to factory defaults but it has not fixed the issue... I went on the Acer website and entered my serial number to see if I could get support for this issue from them. I was informed that my laptop is NOT under warranty for some reason (it is a factory refurb) I need to investigate this further because it should certainly still be under warranty, I checked on this before I bought it. Either way I'm still not sure what the issue is...

[Ztruker]

If restoring to factory state did not resolve it then I don't know what else to suggest. Beat on Acer and make them honor the wqarranty.

[abone114]

hmm, yeah looks like I'll have to. Thanks for the suggestions.