[Wendywoo0805]

I have downloaded the 2 drivers...... but what do I do now as my dvd drive doesn't show in device manager?

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I have downloaded the 2 drivers...... but what do I do now as my dvd drive doesn't show in device manager?

Sorry my instructions probably was not clear... did you install both?

[SleepyDude]

I have downloaded the 2 drivers...... but what do I do now as my dvd drive doesn't show in device manager?

Sorry my instructions probably was not clear... did you install both?

[Wendywoo0805]

I downloaded them both........not sure about installing as I don't know what drivers to uninstall first?

I don't want to uninstall the wrong things

[SleepyDude]

I downloaded them both........not sure about installing as I don't know what drivers to uninstall first?

I don't want to uninstall the wrong things

You don't need to uninstall any, you only have to install the new ones first the Chipset then the other one for SATA.

[Wendywoo0805]

tried to install the chipset one and it says its not for this pc......... installed the other and now dvd is not showing at all even if I put a disc in......

I put in my serial number/model etc on the acer site...........so it should have been the correct driver info I was given

Edited by Wendywoo0805, 13 August 2013 - 02:51 PM.

[SleepyDude]

tried to install the chipset one and it says its not for this pc......... installed the other and now dvd is not showing at all even if I put a disc in......

I put in my serial number/model etc on the acer site...........so it should have been the correct driver info I was given

Is this one the file for the chipset you installed Chipset_Intel_8.15.10.1808_W7x86W7x64_A.zip?

Edited by SleepyDude, 13 August 2013 - 02:57 PM.

[Wendywoo0805]

Chipset_Intel_8.15.10.1808_W7x86W7x64 is the one that windows would not install as it said it was the wrong driver even tho its what I got from the Acer site for my model etc

[SleepyDude]

Chipset_Intel_8.15.10.1808_W7x86W7x64 is the one that windows would not install as it said it was the wrong driver even tho its what I got from the Acer site for my model etc

Its strange but isn't the first time I found a situation like that, eventually you got and updated driver from Windows Update...

I want you to try a Clean Boot by following this article after the clean boot check if the DVD drive works and if you can access the files on the discs.

[Wendywoo0805]

Hi.... I really needed to get it working so I can install other software etc so today I gave up and took it to a techy recommended by frends......
I really appreciate all the help from you but felt this sas maybe an awkward one to do at a distance.....

J will let you know if it gets fixed and what the eventual solution was tho...other than a large heavy hammer I mean lol.....

[Wolfeymole]

Get the tech to check the ribbon cable and its connections to the drive interface and the motherboard Wendy.

[Wendywoo0805]

I shall .....thankyou :-)

[SleepyDude]

Ok Wendy.

It would be nice to hear from you what was the problem.
I'm betting in a software problem because the drive works in Safe Mode and during boot.

[Wolfeymole]

If the tech fixes it treat him to a pint of heavy and a chaser.

[Wendywoo0805]

Going to collect now....corrupt registry apparently and he also found a virus....so much for MSE being a great free anti virus lol.......

[SleepyDude]

Going to collect now....corrupt registry apparently and he also found a virus....so much for MSE being a great free anti virus lol.......

Hi,

Thanks for the report Hum a virus something that crossed my mind but I wasn't sure...
No Antivirus is perfect every one can miss something...