[Feather24]

Hi Godawgs, it took a while to do scans, here are the results.

ESET Scan result:

1 infection:

C:\Users\Frances\Downloads\GraboidVideoSetup-3.28.exe Win32/Graboid application

Security Check results:

Results of screen317's Security Check version 0.99.73
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
AVG Internet Security 2011
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
WinPatrol
MVPS Hosts File
SpywareBlaster 5.0
Spybot - Search & Destroy
SUPERAntiSpyware
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
Java 7 Update 25
Adobe Flash Player 11.8.800.94
Adobe Reader 10.1.7 Adobe Reader out of Date!
Mozilla Firefox (23.0.1)
Google Chrome 29.0.1547.57
Google Chrome 29.0.1547.62
````````Process Check: objlist.exe by Laurent````````
WinPatrol winpatrol.exe
Spybot Teatimer.exe is disabled!
AVG avgwdsvc.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
BillP Studios WinPatrol WinPatrol.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

Thanks

[Advertisements]

Step-1.

Run Farbar Service Scanner

Please download Farbar Service Scanner to the desktop.

• Right click the FSS.exe file, click Run as Administrator and OK any UAC prompts.
  
  
  
• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Step-2.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The FSS.txt log

[godawgs]

Step-1.

Run Farbar Service Scanner

Please download Farbar Service Scanner to the desktop.

• Right click the FSS.exe file, click Run as Administrator and OK any UAC prompts.
  
  
  
• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Step-2.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The FSS.txt log

[Feather24]

Hello:

Farbar Service Scanner Version: 28-08-2013
Ran by Frances (administrator) on 02-09-2013 at 10:10:55
Running from "C:\Users\Frances\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of wscsvc. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of wscsvc. The value does not exist.
Unable to retrieve ServiceDll of wscsvc. The value does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of WinDefend. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of WinDefend. The value does not exist.
Unable to retrieve ServiceDll of WinDefend. The value does not exist.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-14 19:07] - [2013-07-06 06:05] - 1293760 ____A (Microsoft Corporation) 4E8B9BE71B807B3BAEDB7F4243F85E3C

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-08-14 19:07] - [2013-07-09 05:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9

C:\Program Files\Windows Defender\MpSvc.dll
[2013-07-11 17:23] - [2013-05-27 05:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

[godawgs]

Hello,

Looks like something has removed part of the Registry keys for the Action Center and Windows Defender. And the Firewall is disabled.


Step-1.

OTL Fix

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

1. Please copy all of the text in the quote box below (Do Not copy the word Quote. To do this, highlight everything
inside the quote box (except the word Quote) , right click and click Copy.

:COMMANDS
[createrestorepoint]

:REG
[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\wscsvc]
"DisplayName"="@%SystemRoot%\\System32\\wscsvc.dll,-200"
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,00,72,00,76,00,69,00,63,\
00,65,00,4e,00,65,00,74,00,77,00,6f,00,72,00,6b,00,52,00,65,00,73,00,74,00,\
72,00,69,00,63,00,74,00,65,00,64,00,00,00
"Start"=dword:00000002
"Type"=dword:00000020
"Description"="@%SystemRoot%\\System32\\wscsvc.dll,-201"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,77,00,69,00,6e,00,\
6d,00,67,00,6d,00,74,00,00,00,00,00
"ObjectName"="NT AUTHORITY\\LocalService"
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\
00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\
67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\
00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\
00,00,00,00
"DelayedAutoStart"=dword:00000001
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\wscsvc\Enum]
"0"="Root\\LEGACY_WSCSVC\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\wscsvc\Parameters]
"ServiceDllUnloadOnStop"=dword:00000001
"ServiceDll"=hex(2):25,00,53,00,59,00,53,00,54,00,45,00,4d,00,52,00,4f,00,4f,\
00,54,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
77,00,73,00,63,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\wscsvc\Security]
"Security"=hex:01,00,14,80,c8,00,00,00,d4,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,98,00,06,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,9d,01,02,00,01,01,00,00,00,00,00,05,04,00,00,00,00,\
00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,00,00,14,00,00,01,\
00,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,28,00,15,00,00,00,01,06,00,\
00,00,00,00,05,50,00,00,00,49,59,9d,77,91,56,e5,55,dc,f4,e2,0e,a7,8b,eb,ca,\
7b,42,13,56,01,01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,\
00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WinDefend]
"DisplayName"="@%ProgramFiles%\\Windows Defender\\MsMpRes.dll,-103"
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,73,00,65,00,63,00,73,00,76,00,63,00,73,00,00,00
"Start"=dword:00000002
"Type"=dword:00000020
"Description"="@%ProgramFiles%\\Windows Defender\\MsMpRes.dll,-1176"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"ObjectName"="LocalSystem"
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,\
00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,\
65,00,00,00,53,00,65,00,42,00,61,00,63,00,6b,00,75,00,70,00,50,00,72,00,69,\
00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,52,00,65,00,73,00,\
74,00,6f,00,72,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\
00,00,00,53,00,65,00,44,00,65,00,62,00,75,00,67,00,50,00,72,00,69,00,76,00,\
69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,61,00,6e,00,67,\
00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,\
6c,00,65,00,67,00,65,00,00,00,53,00,65,00,53,00,65,00,63,00,75,00,72,00,69,\
00,74,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,\
53,00,65,00,53,00,68,00,75,00,74,00,64,00,6f,00,77,00,6e,00,50,00,72,00,69,\
00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6e,00,63,00,\
72,00,65,00,61,00,73,00,65,00,51,00,75,00,6f,00,74,00,61,00,50,00,72,00,69,\
00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,\
69,00,67,00,6e,00,50,00,72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,\
00,65,00,6e,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,\
00,00
"DelayedAutoStart"=dword:00000001
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WinDefend\Parameters]
"ServiceDllUnloadOnStop"=dword:00000001
"ServiceDll"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,\
00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,\
20,00,44,00,65,00,66,00,65,00,6e,00,64,00,65,00,72,00,5c,00,6d,00,70,00,73,\
00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WinDefend\Security]
"Security"=hex:01,00,14,80,dc,00,00,00,e8,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,ac,00,06,00,00,00,00,00,28,00,ff,01,0f,00,01,06,00,00,00,00,00,\
05,50,00,00,00,b5,89,fb,38,19,84,c2,cb,5c,6c,23,6d,57,00,77,6e,c0,02,64,87,\
00,0b,28,00,00,00,00,10,01,06,00,00,00,00,00,05,50,00,00,00,b5,89,fb,38,19,\
84,c2,cb,5c,6c,23,6d,57,00,77,6e,c0,02,64,87,00,00,14,00,fd,01,02,00,01,01,\
00,00,00,00,00,05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,\
05,20,00,00,00,20,02,00,00,00,00,14,00,9d,01,02,00,01,01,00,00,00,00,00,05,\
04,00,00,00,00,00,14,00,9d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,01,\
01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WinDefend\TriggerInfo]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WinDefend\TriggerInfo\0]
"Type"=dword:00000005
"Action"=dword:00000001
"GUID"=hex:e6,ca,9f,65,db,5b,a9,4d,b1,ff,ca,2a,17,8d,46,e0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:0

:FILES
C:\Users\Frances\Downloads\GraboidVideoSetup-3.28.exe

:COMMANDS
[emptytemp]

Warning: This fix is relevant for this system and no other. If you are not this user, DO NOT follow these directions as they could damage the workings of your system.

2. Please re-open on your desktop. To do that:

• Vista and 7 users: Right click the icon and click Run as Administrator

3. Place the mouse pointer inside the textbox, right click and click Paste. This will put the above script inside the textbox.
4. Click the button.
5. Let the program run unhindered.
6. OTL may ask to reboot the machine. Please do so if asked.
7. Click the button.
8. A report will open. Copy and Paste that report in your next reply.
9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).


Step-2.

Virustotal File Upload:

To use Virustotal go Here

• Click the Choose File button in the middle of the screen. This will open a File Upload window.
• On the File Upload window, in the File name box, type, or copy and paste the following and click Open:
  NOTE.. Only one file per scan
  
  C:\Program Files\Windows Defender\MpSvc.dll.
  
• This will put the file in the box on the Virustotal page.
• Click the Scan it! button.
• IF you get a message that the file has already been analyzed click the Reanalyze button and the file will be scanned.
• Please be patient while the file is scanned. It may take several minutes.
• Once the scan results appear, please copy and paste the Virustotal link(s) (URL) in your next reply.

Step-3.

Re-run SecurityCheck (Step 3 of post #37) and post the checkup.txt log

Step-4.

Re-run the Farbar Service Scanner (post #47 above) and post the FSS.txt log


Step-5

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The OTL fixes log
2. The link for VirusTotal
3. The new checkup.txt log
4. The new FSS.txt log
5. How is the computer running now?

[Feather24]

Hi Godawgs, I tried to do step 1, run the fix in OTL it immediately lost the icons and the screen went to a blue screen saying there was a problem, lots of writing that I didn't have time to read before it rebooted itself and asked if I wanted to go into safe mode or normal running.

When I went back into normal running it said that windows had recovered itself and gave me the option to find out why online. I clicked that option however didn't get an answer.

Can you suggest what I do next please.

thanks

[godawgs]

Look in the C:\_OTL\MovedFiles folder for a file named 09022013_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run). OR 09032013_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run). Since I don't know which day you ran the fix I have included both. Just look for the most recent date of Sept 2nd or 3rd and see if there is a log file. If there is please post it.

[Feather24]

Hi I think I found the folder, however it was empty it said. I ran it today. Do you want me to go on and do the other steps in the meantime?

Edited by Feather24, 03 September 2013 - 10:22 AM.

[godawgs]

Just do Step 4 please and post the FSS.txt log

[Feather24]

Hello: I think when I first got my computer the guy disabled some of my windows defender I think so that it wouldn't clash with AVG. Thought that info might be useful.

Farbar Service Scanner Version: 28-08-2013
Ran by Frances (administrator) on 04-09-2013 at 14:08:15
Running from "C:\Users\Frances\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of wscsvc. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of wscsvc. The value does not exist.
Unable to retrieve ServiceDll of wscsvc. The value does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of WinDefend. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of WinDefend. The value does not exist.
Unable to retrieve ServiceDll of WinDefend. The value does not exist.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-14 19:07] - [2013-07-06 06:05] - 1293760 ____A (Microsoft Corporation) 4E8B9BE71B807B3BAEDB7F4243F85E3C

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-08-14 19:07] - [2013-07-09 05:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9

C:\Program Files\Windows Defender\MpSvc.dll
[2013-07-11 17:23] - [2013-05-27 05:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

Edited by Feather24, 04 September 2013 - 07:11 AM.

[godawgs]

Thanks for the information. I can leave Windows Defender turned off but we still need to restore the registry keys for that and the Action Center. Let's try it a different way.

Step-1.

Make a Fresh Restore Point

• Click the Start Orb . Right click Computer and click Properties
• In the left column under Tasks, click System Protection. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• Click the System Protection Tab.
• In the Available Disks section put a ckeck mark in the box next to OS (C:) (System). Your drive letter will be shown in place of the ?
  • In Windows 7 it will be named Protection Settings. Make sure the protection is On for Local Disk (C:) (System).
  Note: It may take some time for the system to populate the Available Disks box, so be patient.
  
• Click the Create button at the bottom
• A System Protection window will open.
  
  
• Type in a name for the restore point, i.e: Before Registry Fix and click Create
• The System Protection window will tell you a Restore Point is being created.
• The System Protection window will then tell you the Restore Point was created successfully. Click OK
• Click OK again.
• Close the Control Panel

Step-2.

• Download the attached WinDefend and wscsvs registry files and save them to the desktop.
  [attachment=66364:WinDefend.reg]
  [attachment=66365:wscsvc.reg]
• Close the browser and all open windows
• Right click each .reg file in turn and click Merge. OK any prompts.
• You should get a message telling you that the file was successfilly merged into the registry.
• After both files have beem merged into the registry reboot the computer.

Step-3.

Run the Farbar Service Scanner again and post the FSS.txt log

[Feather24]

Hello, everything went ok.

Here is the scan results:

Farbar Service Scanner Version: 28-08-2013
Ran by Frances (administrator) on 05-09-2013 at 17:00:39
Running from "C:\Users\Frances\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\Windows\system32\wuaueng.dll".


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-14 19:07] - [2013-07-06 06:05] - 1293760 ____A (Microsoft Corporation) 4E8B9BE71B807B3BAEDB7F4243F85E3C

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-08-14 19:07] - [2013-07-09 05:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9

C:\Program Files\Windows Defender\MpSvc.dll
[2013-07-11 17:23] - [2013-05-27 05:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

[godawgs]

Hi Frances.

That took care of the action center and windows defender service. Now the Windows update service shows that it isn't running. Let's try a little bigger hammer.

Run ComboFix
***Read through this entire procedure and if you have any questions, please ask them before you begin. Then either print out, or copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.***

If you have a previous version of Combofix.exe, delete it and download a fresh copy.

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications before downloading ComboFix. This is usually done via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

Download ComboFix from one of the following locations:

Link 1
Link 2

• Double click on ComboFix.exe & follow the prompts.
• Accept the disclaimer and allow to update if it asks
  
  
  
• ComboFix will then extract it's files before beginning the scan.
  
  
  
• When the scan begins you will see a window like the image below. Although the program states that the scan typically doesn't take more than 10 minutes there are 50 stages or so that it goes through. On a severely infected machine it can take much longer so please be patient.
  
  
  
• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" ComboFix. If you have a problem, reply back for further instructions.
3. If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion". Please restart the computer. That will cure it.
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.
This tool is not a toy and not for everyday use. ComboFix Should Not be used unless requested by a forum helper
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Don't forget to reenable your Anti-Virus

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The ComboFix.txt log

[Feather24]

Hi apologies for the delay, I have had to take a couple of days out not been feeling well.

I will be posting tomorrow just needed a bit more time.

thanks again.

[Feather24]

Hi Godawgs,

Ok, I downloaded combofix ok, it ran through extraction process ok, then it hit a snag, a warning came up saying that spybot would interfere with it and needs to be disabled, you didn't mentioned that so I need to check if I should do that and the best way to do that?

Also at the same time I got a question from the software prog I have loaded to tell me when something tries to download stuff on my system the message I got was:

wanting to install: c:windows/system32/appmgmts.dll

At this stage I wasn't sure what to do so I just shut everything down and rebooted back to come and ask for next steps from you.

I was thinking that I could have disabled spybot, and carried on but didn't want to take that risk

I await your response.

thanks again.

[godawgs]

Hello,

Ok, I downloaded combofix ok, it ran through extraction process ok, then it hit a snag, a warning came up saying that spybot would interfere with it and needs to be disabled, you didn't mentioned that so I need to check if I should do that and the best way to do that?

We disabled SpyBot S&D in Step #1 of post #16. Did you re-enable it? If you did, please go back to post #16 and follow the instructions to disable it again. And leave it disabled until we are finished. Then you can enable it again if you wish.

Also at the same time I got a question from the software prog I have loaded to tell me when something tries to download stuff on my system the message I got was:

wanting to install: c:windows/system32/appmgmts.dll

What software program did you install? Please re-read this part of my original post:

Please do not run any tools unless instructed to do so.

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask, nothing extra. Do Not run things twice unless instructed.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• If I ask a Question just answer it, don't run anything unless directed to.

This includes downloading and installing any new software that I don't know about. It just makes the job harder.

Please disable SpyBot S&D and then re-run ComboFix.


Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. Answer my questions above
2. the ComboFix log