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Modem not working


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#1
jwal001

jwal001

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Hi, the modem in my girl friends laptop (Dell Inspiron 3500, model TS30T, running Windows 98) cannot be found. The modem was working fine, until the IT guy at School installed an Ethernet card. Now she can’t use her modem.

When in control panel> Modems, it ask what kind of modem do you want to install. I click Other then click next. It says that “There appears to be a new port or modem adapter in the computer and the wizard will determine the port’s configuration”. I ran the wizard and it detects an unknown device and then says the drivers need to be reinstalled.

Here’s my trouble in order to reinstall the drivers for the modem I need to know what kind (Make and model) of modem is in the laptop, which brings to my question.

Can anyone help me determine the modem in this Laptop?

Thanks in advance
J.
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#2
Retired Tech

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Get Everest Home

http://www.lavalys.c...p?pid=1&lang=en

Click + next to computer then summary to look at the network information

Also click + next to devices, windows devices then click + next to network adapters

Click physical devices to look for the modem

You should now have the modem name and model
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#3
jwal001

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Keith,
thanks for the link!
I had been trying to find some software to determine the make and model of the modem, but kept finding programmes that did not do excatly what i wanted.
will install it on the laptop and hopefully i won't have to reply back...except to say thanks.
Cheers big ears!
J.
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#4
Astrotrain

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Usually the modem is easily accessible via a small door by the PCMCIA slots.

If your feeling brave, take out the modem card and read the chips for any
indication who makes it.


Btw thanks Keith for the link.
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