[1324]

23red,
My C drive and I just want to wipe my free space. I can't check for updates for CCleaner, when I try it want's to re-install CCleaner. I also can't update SpyBot S&D.
Windows firewall is off.
Yes, windows updates works, only four optional ones are available for Bing, a graphics adapter, and a storage controller.
Thanks,
Rich

Edited by 1324, 24 September 2013 - 05:50 PM.

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Hi Rich

By Jove, I think you've done it ( I've always wanted to use that phrase). Start up is much, much faster.

Music to my ears! Excellent

I suppose, I would like to use Windows firewall. If you can help me turn off Norton's firewall that would be great.

Am I correct in that you have a subscription for Norton Internet Security? Turning off Norton Firewall and going for Windows Firewall appears to entail switching from Norton Internet Security to Norton Antivirus. This is what I found from Norton. They may switch it for you, if you'd like. Though it may be easier to do at renewal. There are many good free Antivirus Programs as well, just so you are aware
If you choose to leave Norton as is, Windows Firewall should be off, but please make sure it is off. Only one firewall need be on. More will cause problems. If you need assistance with this, please ask.

One last thing, when I try to run drive wiper on CCleaner it says " access is denied" even if I run as administrator. Would you please help me with that?

CCleaner will not let you wipe the system partition as it contains boot data. So it will not wipe Drive C: .....Protection mechanism.

Thanks a million

You are very welcome.

As for DiskCheck, monthly is more than fine. Daily is a little much

My C drive. I can't check for updates for CCleaner, when I try it want's to re-install CCleaner. I also can't update SpyBot S&D.

Ok. I'll check into that. Rich, does Windows Update work ok?

[23red]

Hi Rich

By Jove, I think you've done it ( I've always wanted to use that phrase). Start up is much, much faster.

Music to my ears! Excellent

I suppose, I would like to use Windows firewall. If you can help me turn off Norton's firewall that would be great.

Am I correct in that you have a subscription for Norton Internet Security? Turning off Norton Firewall and going for Windows Firewall appears to entail switching from Norton Internet Security to Norton Antivirus. This is what I found from Norton. They may switch it for you, if you'd like. Though it may be easier to do at renewal. There are many good free Antivirus Programs as well, just so you are aware
If you choose to leave Norton as is, Windows Firewall should be off, but please make sure it is off. Only one firewall need be on. More will cause problems. If you need assistance with this, please ask.

One last thing, when I try to run drive wiper on CCleaner it says " access is denied" even if I run as administrator. Would you please help me with that?

CCleaner will not let you wipe the system partition as it contains boot data. So it will not wipe Drive C: .....Protection mechanism.

Thanks a million

You are very welcome.

As for DiskCheck, monthly is more than fine. Daily is a little much

My C drive. I can't check for updates for CCleaner, when I try it want's to re-install CCleaner. I also can't update SpyBot S&D.

Ok. I'll check into that. Rich, does Windows Update work ok?

[23red]

Hi Rich
Great! I saw your add-on up there. Please uninstall, then reinstall both CCleaner and Spybot, see if that helps.

[1324]

23red,
Spybot is fine
CCleaner still no updates and no Access to drive wiper free space
Rich

[23red]

Hi Rich
Great! That's one
I'm no CCleaner expert, we actually don't really recommend using it as the potential for registry damage is great. You have not advised of any other issues with other programs. Which confirms it's only CCleaner.

Let's try this:

Without uninstalling what you have, download a fresh version, from Piriform latest is v 4.05.4250.
Install it right over what you currently have. It should just write right over and refresh what you have. See if that helps.
Please let me know how it goes

[1324]

23red,
same results
ACCESS IS DENIED
Rich

[23red]

Hi Rich
Do other parts of it work ok? Is it just Wiper and Updating that will not work? Or any part of the program?
Let me know, please Thank you

[23red]

Hi Rich

Ok. Either way, I think we've figured out it's broke. Let's try a cleaner install. Go into Safe Mode and Uninstall CCleaner.

To get into Safe Mode:

1. Restart your computer.

2. When the computer starts you will see your computer's hardware being listed. When you see this information start to gently tap the F8 key on your keyboard repeatedly until you are presented with the Advanced Boot Options screen.

3. Using the arrow keys, select Safe Mode.

4. Then press the Enter key on your keyboard to boot into Safe Mode.

5. When Windows starts you will be at a typical logon screen. Logon to your computer and you'll enter Safe mode.

6. Uninstall CCleaner.

7. Reboot to go back into normal mode. Reinstall a fresh copy.

8. Let me know how it goes, please

[1324]

23red,
That didn't work either.
I don't have to have CCleaner.
Is there something else that can wipe my free space?
If there is, let me know
and you will be done with me.The millstone will have been lifted from your neck lol
thanks for all your help
Rich

[23red]

Hi Rich

The millstone will have been lifted from your neck lol

Not Millstone! a curiousity, a query or a puzzle, maybe. Not a problem. I do not mind working on this with you for a bit if it's ok, if we end up not being able to fix it, then we do, but I'm not quite ready to give up yet ~ If you do not mind there are a few other things we can check. In the mean time, I'm checking on another program for you just in case.

First, tho I'd like you to run the AVG removal tool as to remove it completely since it has been uninstalled. Click right here to download avg uninstaller Download and run the tool, it will require a reboot.


Ok, I've consulted with some experts, and have a few suggestions.
I'd like to make sure there is not a problem with the Drive itself, what I'd like you to do please, if you don't mind is download SleepyDudes Tool from this Link and run it for me. It will tell results of the checkdisk that you ran.

Also: Have you tried CCleaner both with and without Running as Administrator? I think you have, but I wanted to check to be sure.

Please post SleepyDudes Tool results when you return, we'll see if we can figure this out.

[1324]

23red,

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 9/29/2013 5:21:03 PM >------
Category: 0
Computer Name: Rich-HP
Event Code: 1001
Record Number: 35154
Source Name: Microsoft-Windows-Wininit
Time Written: 09-14-2013 @ 04:20:49
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
181504 file records processed.

File verification completed.
602 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
246614 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
181504 file SDs/SIDs processed.

Cleaning up 985 unused index entries from index $SII of file 0x9.
Cleaning up 985 unused index entries from index $SDH of file 0x9.
Cleaning up 985 unused security descriptors.
CHKDSK is compacting the security descriptor stream
32556 data files processed.

CHKDSK is verifying Usn Journal...
34096120 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
181488 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
166433975 free clusters processed.

Free space verification is complete.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

714966015 KB total disk space.
48846368 KB in 137608 files.
79816 KB in 32559 indexes.
0 KB in bad sectors.
303931 KB in use by the system.
65536 KB occupied by the log file.
665735900 KB available on disk.

4096 bytes in each allocation unit.
178741503 total allocation units on disk.
166433975 allocation units available on disk.

Internal Info:
00 c5 02 00 c1 98 02 00 68 cb 04 00 00 00 00 00 ........h.......
ba 08 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------

Same result whether I run as Admin or not - Access is Denied

Thanks for your patience,
Rich

Edited by 1324, 29 September 2013 - 04:27 PM.

[23red]

Hi Rich
Everything looks good Excellent work!

As for the Wiper issue:

If original CCleaner is still not cooperating, I have 2 choices for you

1. CCleaner Portable found here

2. If that does not work, or is inconvenient for you, a program called Eraser has been recommended.

Note: This is a very powerful tool. Please be careful!

Please Read thoroughly information here before you do anything!

Download Eraser from this link.


If you go with Eraser and need a program to empty temp files here's one that will do it for you:

TFC <~ Short for Temporary File Cleaner

Download TFC by OldTimer to your desktop

• (Note: Since you are running on Windows 7, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

One last thing to add here: TFC works best ~ and should run from the Desktop. If it downloads to another spot, please Cut and Paste it on your Desktop.

Hope all works well for you, please let me know how which ever wiper you choose/or works for you goes, I'd like to know

Surf safe

[1324]

23red,
ok I guess I have to give up on CCleaner. I will start reading Eraser info. I will keep you posted on my progress.
Thanks,
Rich

[23red]

Hi Rich
Hey..You may want to check out the CCleaner forums Maybe they can help?
Please let me know how it goes if you do, I'd love to know if and how they fix it.
Everything else running ok?

[1324]

23red,
Yes, everything else if fine. Honestly, I think your work is done. You have worked tirelessly with this silly boy. I do appreciate it.
Thanks,
Rich