[godawgs]

Is it still going through the stages? There are 50 of them and I've seen it take hours.

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I left the computer alone all night and just checked it again. There is a three line message which reads

Scanning for infected files . . .
This typically doesn't take more than 10 minutes
However, scan times for badly infected machines may easily double

Then the cursor is flashing, but nothing more. I would not think it has stalled since the cursor is flashing, but it does not even show stage 1 yet. It is approaching 20 hours. Let me know if you think that I should take alternate steps.

[mej_jeff]

I left the computer alone all night and just checked it again. There is a three line message which reads

Scanning for infected files . . .
This typically doesn't take more than 10 minutes
However, scan times for badly infected machines may easily double

Then the cursor is flashing, but nothing more. I would not think it has stalled since the cursor is flashing, but it does not even show stage 1 yet. It is approaching 20 hours. Let me know if you think that I should take alternate steps.

[godawgs]

Did you disable your antivirus program?

Did you get the screen to install the Recovery Console? If so did you let it install?

[mej_jeff]

Yes the anti virus is/was disabled and I did get a screen to install the recovery console.

[godawgs]

Step-1.

Re-run AdwCleaner

Close all open windows and browsers.

Re-open AdwCleaner

• Double click the AdwCleaner icon to run AdwCleaner.
• Click the Scan button and wait for the scan to complete.
• When the Scan has fininshed the Scan button will be grayed out and the Clean button will be activated.
• Click the Clean button.
• Everything checked will be deleted.
• When the program has finished cleaning a report appears.
• Once done it will ask to reboot, allow this
  
  
  
• On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

Step-2.

Scan with JRT:

Please download Junkware Removal Tool to your desktop.

NOTE: Temporarily shut down your protection software now to avoid potential conflicts, how to do so can be read here.

• Doube-click the JRT.exe file to launch the application.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

NOTE: Reboot the machine and ensure that all security software is now enabled.

Step-3.

Now see if ComboFix will run.


Step-4.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The AdwCleaner[S0].txt log
2. The JRT.txt log
3. The ComboFix.txt log

[godawgs]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.