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Can't Eliminate Multiple Malware [Closed]


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#16
godawgs

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Is it still going through the stages? There are 50 of them and I've seen it take hours.
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#17
mej_jeff

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I left the computer alone all night and just checked it again. There is a three line message which reads

Scanning for infected files . . .
This typically doesn't take more than 10 minutes
However, scan times for badly infected machines may easily double

Then the cursor is flashing, but nothing more. I would not think it has stalled since the cursor is flashing, but it does not even show stage 1 yet. It is approaching 20 hours. Let me know if you think that I should take alternate steps.
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#18
godawgs

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Did you disable your antivirus program?

Did you get the screen to install the Recovery Console? If so did you let it install?
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#19
mej_jeff

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Yes the anti virus is/was disabled and I did get a screen to install the recovery console.
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#20
godawgs

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Step-1.

Re-run AdwCleaner

Close all open windows and browsers.

Re-open AdwCleaner
  • Double click the AdwCleaner icon to run AdwCleaner.
  • Click the Scan button and wait for the scan to complete.
  • When the Scan has fininshed the Scan button will be grayed out and the Clean button will be activated.
  • Click the Clean button.
  • Everything checked will be deleted.
  • When the program has finished cleaning a report appears.
  • Once done it will ask to reboot, allow this

    Posted Image
  • On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

Step-2.

Scan with JRT:

Posted Image Please download Junkware Removal Tool to your desktop.

NOTE: Temporarily shut down your protection software now to avoid potential conflicts, how to do so can be read here.

  • Doube-click the JRT.exe file to launch the application.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
NOTE: Reboot the machine and ensure that all security software is now enabled.

Step-3.

Now see if ComboFix will run.


Step-4.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The AdwCleaner[S0].txt log
2. The JRT.txt log
3. The ComboFix.txt log
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#21
godawgs

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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