Hello and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.
Ok. Let's try something simple first. If that doesn't work, we'll have to do something else.
Open Firefox and type about:config
into the address bar. Scroll down the list to find the entry browser.download.manager.scanWhenDone
, right-click on it and click Toggle
to set it to false. Then see if you can download and run the scan below. If not, please tell me what version of Windows you have (XP, Vista, 7) and whether it is 32-bit or 64-bit.
Please download Farbar Recovery Scan Tool
and save it to your desktop.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.