[lizlee]

Good for you. Hope you'll solve your problem soon.

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Still not working .... Wouldn't let me roll it back and will not update cuz it says it can not find a better match for my hardware other then what I have installed.

[Lexy610]

Still not working .... Wouldn't let me roll it back and will not update cuz it says it can not find a better match for my hardware other then what I have installed.

[phillpower2]

Hello Lexy610

I am not sure if I am posting in the correct forum but it has to do with my CD ROM ... The top one does not open

Does a light illuminate on this drive to show that it is getting power to it, if yes see below;
There may be a small hole on the front of the drive, if there is get yourself something like a straightened out paperclip and push it into the opening, this will manually open the device if it is jammed or has a sticky mechanism.

the bottom one does not play. The light is on but it isn't doing anything

This is often the result of the read/write lasers of the optical drive having failed.

As an asides Lexy610 can you please conclude your malware topic where RKinner was assisting you, it is very important that you get the all clear of malware by security expert Ron, the topic can be found Here

[Lexy610]

Hi ..sorry for taking so long to reply but it was crazy with work & school starting ...

I am embarrassed to say that my top drive does work and it did open. Apparently I was trying to open it with the tip of my nail and but it wouldn't open .. my 10 yr old daughter went to use it and she got it to open lol. Think it wouldn't opened cuz I was not using my fingertip? Anyhoot it plays and works well ...

I do have a question tho .... what is the bottom drive for?? I put a disc in it and it did nothing ....

[phillpower2]

Partially good news that one drive is working at least

what is the bottom drive for?? I put a disc in it and it did nothing ....

Check the front of the drive as it may have etched on it what it is intended to do as in CD or DVD Rom or RW, as for it not working as I said earlier it is often the result of the read/write lasers of the optical drive having failed, a loose or damaged SATA or data ribbon could also be the cause - a physical check can identify if it is the latter but if the laser has failed the drive is hosed I`m afraid.

[Lexy610]

OK so do I post on the malware forum to make sure my machine is clean?

[phillpower2]

You should continue the work that you started with RKinner until he declares your computer clean of malware, once done please let Ron know that you consider the issue resolved so that the thread can be concluded, malware topic

[Lexy610]

That was an old issues that I had .. It had nothing to do with this topic .... That topic was resolved a long time ago. It was when I had a failing hard drive and had to do a clone of the old sick drive onto a new one.

Edited by Lexy610, 17 September 2013 - 02:14 PM.