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HELP - virus that blocked my antivirus program [Solved]


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#16
Essexboy

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Are you able to get to normal mode
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#17
kykg

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Hi,
yes, I can, but my antivirus program is blocked after that another the same and I can't erase them because it told me that I don't have authority to do this. I can't erase anything

Edited by kykg, 31 August 2013 - 02:54 PM.

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#18
Essexboy

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This sounds like the system is a bit messed up. I will do one final check for malware to ensure that I missed nothing and then we will look at repairs

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks

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  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
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#19
kykg

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Hi,
I saved on my desktop and started. It started a little because on the screen I saw 5 files and after that it showed me that it couldn't write some file on C: and I pushed retry nothing and I pushed ignore. It change to another that couldn't write on C:. I pushed again ignore and the same ..... I pushed cancelled. If it create some file on C: I can't open my C: it is denied. After that, I reboot and tried to go to C: but the same situation I couldn't.
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#20
Essexboy

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OK we will have to refresh windows 8. The refresh will do the following, let me know your thoughts

Refresh:
This option allows you to keep all your personal files and purchased Apps from the Windows Store, whilst removing all downloaded and installed programs such as Java, Adobe and Games.
Your PC settings will also revert to default.
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#21
kykg

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Is this mean that I will keep my Autodesk purchasing's programs because I can't install them anymore they can be install only one time and I install them from flash drive.
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#22
Essexboy

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I will check that one out before we proceed

Meanwhile we will try a repair tool, it may restore some functionality

Download Windows Repair (all in one) from this site

Install the programme then run

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Go to step 3 and allow it to run SFC
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On the start repairs tab click start
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Select the following items and tick restart system when finished
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#23
kykg

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I tried, but I couldn't. It give me this message:
Runtime error!
program C:\U...
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
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#24
Essexboy

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Evidently you can export the autodesk licence

You may need to reactivate your software license if you reformat your primary boot disk, although reactivation can be avoided. Use OLT to export the license prior to formatting the drive and import it once your Autodesk product had been reinstalled. The Autodesk Stand-Alone Licensing Guide (available in the help system) provides a few simple steps that help prevent reactivation when you reformat the hard drive.

Does this make sense to you http://usa.autodesk....970195#section9
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#25
kykg

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Hi,
Thank you, I didn't know. Can you help me with OTL. How to do it with OTL if you know?
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#26
Essexboy

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Er no it is a part of Autodesk there should be instructions in the help file

The Autodesk Stand-Alone Licensing Guide (available in the help system) provides a few simple steps that help prevent reactivation when you reformat the hard drive.


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#27
kykg

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Hi,
I would like to THANK YOU so much for your help and time. I reinstall my laptop and everything is ok.
Have a great day!
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#28
Essexboy

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I am glad all is well. Keep safe
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#29
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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