HELP - virus that blocked my antivirus program [Solved]
Posted 31 August 2013 - 02:42 PM
yes, I can, but my antivirus program is blocked after that another the same and I can't erase them because it told me that I don't have authority to do this. I can't erase anything
Edited by kykg, 31 August 2013 - 02:54 PM.
Posted 31 August 2013 - 03:43 PM
Download and Install Combofix
Download ComboFix from one of the following locations:
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
- When finished, it shall produce a log for you.
- Please include the C:\ComboFix.txt in your next reply.
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Posted 31 August 2013 - 06:03 PM
I saved on my desktop and started. It started a little because on the screen I saw 5 files and after that it showed me that it couldn't write some file on C: and I pushed retry nothing and I pushed ignore. It change to another that couldn't write on C:. I pushed again ignore and the same ..... I pushed cancelled. If it create some file on C: I can't open my C: it is denied. After that, I reboot and tried to go to C: but the same situation I couldn't.
Posted 01 September 2013 - 03:52 AM
This option allows you to keep all your personal files and purchased Apps from the Windows Store, whilst removing all downloaded and installed programs such as Java, Adobe and Games.
Your PC settings will also revert to default.
Posted 01 September 2013 - 08:08 AM
Posted 01 September 2013 - 08:38 AM
Meanwhile we will try a repair tool, it may restore some functionality
Download Windows Repair (all in one) from this site
Install the programme then run
Go to step 3 and allow it to run SFC
On the start repairs tab click start
Select the following items and tick restart system when finished
Posted 01 September 2013 - 09:05 AM
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Posted 01 September 2013 - 10:03 AM
Does this make sense to you http://usa.autodesk....970195#section9
You may need to reactivate your software license if you reformat your primary boot disk, although reactivation can be avoided. Use OLT to export the license prior to formatting the drive and import it once your Autodesk product had been reinstalled. The Autodesk Stand-Alone Licensing Guide (available in the help system) provides a few simple steps that help prevent reactivation when you reformat the hard drive.
Posted 01 September 2013 - 11:46 AM
Thank you, I didn't know. Can you help me with OTL. How to do it with OTL if you know?
Posted 01 September 2013 - 02:18 PM
The Autodesk Stand-Alone Licensing Guide (available in the help system) provides a few simple steps that help prevent reactivation when you reformat the hard drive.
Posted 04 September 2013 - 10:12 AM
I would like to THANK YOU so much for your help and time. I reinstall my laptop and everything is ok.
Have a great day!
Posted 12 September 2013 - 08:31 AM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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