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Internet unusable because of adds, malware


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#31
Cat25

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I ran services.msc,disabled Bonjour Service Startup type & did not get an error.
I already had Ad Block Plus 2.3.2 & it was up to date.
Under extension I have the following, don't know what they are should I disable or remove them ?
Microsoft.Net Framework Assistant 1.2.1
WOT

Ran Speedy Fox. Firefox seems to work better now.

Thanks,

Kathie
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#32
RKinner

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WOT is OK. So is the Microsoft.Net Framework Assistant 1.2.1 tho I'm not sure what you need it for. I think you can disable it without noticing a difference.

How is it running now? Are we done?
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#33
Cat25

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So far it seems to be working OK. Thank you so much for all your help & expertise.

One more question, My husband has a laptop running Windows Vista, it has the following installed. Should I try to remove them through the control panel so he doesn't have the same issues ?

Bonjour
Google Toolbar
Java 7 update 25
Windows Live One Care

You have been great to work with.

Thank you,

Kathie
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#34
RKinner

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Bonjour does not always cause problems. It was broken on yours. The others you can remove if he doesn't use them. If you want to you can run OTL (Quickscan will do if it's the first time it has been run) and post both the OTL and the Extras log and I'll take a quick look at it.

I think we can clean up your XP now.

We need to clean up System Restore.

Copy the following:

:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]

Run OTL. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

You can uninstall or delete any tools we had you download and their logs.


To uninstall combofix (if we ran it), copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

OTL has a cleanup tab so if you run it again and select cleanup it will remove itself and its backup files.

To hide hidden files again (If you do not run OTL cleanup):

XP

# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. If that is the case then you should go in to Control panels, Java, Security and set the slider to the highest level.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)
If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.


XP does not automatically run defrag so it needs to be done manually every couple of months or it will slow down. http://support.microsoft.com/kb/314848


XP has been out a long time so most XP computers are starting to get clogged with dust. This makes them overheat which will also slow them down. To clean a desktop, shut it down but leave it plugged in. Remove the lid or open it up and use a vacuum cleaner hose and a small brush to clean the air vents in the front and back and the fins of the heatsink and of the fans - including the fan of the power supply. You may need to unscrew the four screws that hold the fan to the heatsink and lift the fan off to really clean the heatsink. Start it up while the lid is off and watch the fan (after screwing it back down again if you removed it). It should start up right away and be at full speed in no time (it may stop running shortly after starting - this is normal). A fan that is slow starting or which makes noise is worn out and needs to be replaced. Cleaning a laptop is unfortunately major surgery for most brands. Make sure the vents are clear and that it is run on a hard surface. Never on a bed or your lap as that blocks the air vents. Propping up the back with a book without blocking the air vents will make it run a bit cooler. If you think it might be running hot you can get speedfan

http://www.almico.com/sfdownload.php

Download, save and Install it then run it.

It will tell you your temps. If they seem hot (over 50) then check Automatic Fan Speed.
Leave it running and see if the temps drop. If temps are over 80, the CPU will slow down to protect itself. Disassembling a laptop to clean it isn't that hard. There are usually YouTube videos for most brands that show you how to do it if you search for them. Most times you just need some small screwdrivers and maybe a long nose pliers. The hardest part is reassembling it and getting all of the screws in the right places so takes notes or lots of pictures. If you take it apart then you should also pull the heatsink and clean it and replace the old thermal pads with Arctic Silver Thermal compound. Amazon has a kit of cleaner and compound http://www.amazon.co...n/dp/B001FVI91U which I have used.

Make sure you have Windows update working and preferably on Automatic download and install. Go to Internet Explorer, Tools, (or Safety), Windows Updates, Express and see if it has any updates for you.
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#35
Cat25

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I installed simple ad blocker on IE, last night I got a pop up add by Clicktooth. And on a different web site got error "problem with web page caused IE to close & reopen tab". I looked on internet for that error & it said it could be Trojan.Generic.9222065. I scanned with Malwarebytes & it didn't find it. I removed & reinstalled speedfan & when I run it still gives me the blue screen with error Bad_Pool_Header, restarts conputer & gives "recovered from serious errror send report?"

Attached are the logs from the HP laptop running Vista.

Thanks, Kathie

Attached Files


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#36
RKinner

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The Vista has some adware but nothing major. I would run adwcleaner and junkware removal tool:

Download : ADWCleaner to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.

Close all programs, pause your anti-virus and right click on the AdwCleaner icon and Run As Admin.

Posted Image

Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

The report will be saved in the C:\AdwCleaner folder.



Junkware-Removal-Tool

Please download Junkware Removal Tool to your desktop.
  • Pause your anti-virus. Close all browsers.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


It also has a problem with Bonjour so you should uninstall it. (It's possible that the Norton firewall is blocking it)

Otherwise it looks OK.

Simple ad blocker only blocks the first 200 ads per day on the free version. May not be worth the trouble especially if they have started causing popups themselves. Never use IE myself. Prefer Firefox.
You can do an OTL quickscan and I will check to make sure that nothing evil has been installed.

You can try Core Temp instead of Speedfan and see if it works on your PC: http://www.alcpu.com/CoreTemp/
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#37
Cat25

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I think I removed Bonjour. Attached are the logs.

Re: old computer Thinkpad running Windows XP

Before you started helping me clean everything- I also had pop up ads in Firefox.
I also installed Speed Fan again & somehow got Yahoo toolbar again. It still had same errors, so uninstalled it & ran
AdwCleaner some things showed up but I did not Clean them without talking to you. I would like to use Speed Fan since you said I could run the fan more.

When installing Speed Fan,I think I clicked on some download at the top of the page. I thought I was being careful after all we have gone through. What has happened recently to the internet to allow so many downloads to put add ware on your computer, have used internet forever & did not have these problems. Makes you afraid to download anything.

Thanks,
Kathie

Attached Files


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#38
RKinner

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I'm not sure how you are getting the adware. When I go to

http://www.almico.com/sfdownload.php

and click on SpeedFan 4.49 where it says:

The latest version is SpeedFan 4.49.

I do not get any adware. I haven't tried reinstalling it but just make sure you uncheck any unwanted foistware when you uninstall.



I know that Java, Adobe, and Skype all include foistware in their downloads but you can uncheck it before downloading or before installing.
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