[SleepyDude]

Hi,

Just to be sure you say you can access the internet when running Windows in Safe Mode using any browser?

Edited by SleepyDude, 05 September 2013 - 04:05 AM.

[Advertisements]

this should be todays result  Result.txt   25.27KB   126 downloads

[woodylsp]

this should be todays result  Result.txt   25.27KB   126 downloads

[woodylsp]

Yes in safe mode

[woodylsp]

Going to restart it now and hit f8 and test it again ,stand by

[woodylsp]

I used firefox and Internet explorer to get to my comcast mail,is that what you are refering to?

[SleepyDude]

I used firefox and Internet explorer to get to my comcast mail,is that what you are refering to?

Yes it's a valid test, does it work?

[woodylsp]

yes no issues when in safe mode ,I can get past my modem to the internet

[SleepyDude]

yes no issues when in safe mode ,I can get past my modem to the internet

Ok, lets see if we can make it work also in normal mode...

I want you to check a service...
Press and on the Run window type services.msc
try to locate a service called AntiSpywareService or Comcast AntiSpyService double click the service to open the Service Properties, tell me what you have on the Startup Type and Service Status

Your last log show errors related to Norton, if you have a subscription active for Norton make sure you have all the data needed to reinstall/activate the program again then click Start > Control Panel > Uninstall a program or Programs and Features if in Classic View, locate Norton Security Scan, Norton Security Suite and Norton Internet Security on the list and Uninstall them.

Restart the computer and check if you can normally access the internet, don't download anything because you don't have an Antivirus running.

Reinstall Norton.

Let me know the result.

[woodylsp]

to answer the first
found Comcast Anti Spy Service its start up type is --Automatic
Service Status is --Started

[woodylsp]

still cant get anywhere unless in safe mode

[SleepyDude]

still cant get anywhere unless in safe mode

Hi,

Did you remove all the Norton stuff?

Open the services again and locate Comcast Anti Spy Service double click to open the service Properties, click the Stop button then change the Startup type to Disabled

After this change can you access the Internet?

[woodylsp]

I did remove the norton stuff.
when I tried to stop the comcast antispy it came back with "windows could not stop the comcast antispy service on local computer-the service did not return an error.
this could be an internal windows error or internal service error,please contact your administrator



I was able to disable,but still no internet

[woodylsp]

I need to get a vista complete disc and format and reinstall ,this hard drive seem corrupted??

[SleepyDude]

I need to get a vista complete disc and format and reinstall ,this hard drive seem corrupted??

From all that we did it seems you have some program blocking your internet access because it works in Safe Mode when windows doesn't load everything...

After disabling the service did you restart and test?

Because the service failed to stop the only way to make sure the service isn't the problem is to restart the computer.

[woodylsp]

Oh yes I always restart it after you tell me to do a change ,always even if you forget to tell me,I do it still no internet