Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Win7 won't boot. Startup Repair Loop [Solved]


  • This topic is locked This topic is locked

#1
JeffF73

JeffF73

    Member

  • Member
  • PipPip
  • 10 posts
Hello I have windows 7 64bit that got infected. I used several free online antivirus tools to remove the infection. suddenly after installing zonealarm firewall + antivirus and doing a scan my computer will not boot up, but keeps going into a continuous loop of startup repairs.
Please help thank you.
  • 0

Advertisements


#2
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Hi what was the infection that you had ?

Download the following three programmes to your desktop :


1. Rufus

For 64bit systems
2. Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64


Insert the USB stick Then run Rufus
Posted Image
Select the ISO file on the desktop via the ISO icon.

Press Start Burn
Posted Image
Then copy FRST to the same USB

Posted Image



Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this.
Click repair my computer
Posted Image

Select your operating system

Select Command prompt
Posted Image

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Posted Image
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  • 0

#3
JeffF73

JeffF73

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Hello Essexboy, the infection was a fake antivirus that prevented installing any thing what so ever and executing any exe files.

ok following your steps now
  • 0

#4
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Ta that gives me an idea of the area to look in :)
  • 0

#5
JeffF73

JeffF73

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
I did the scan just like you mentioned above, It how ever did not create an Addition.txt but did how ever create a FRST.txt here is the results

Attached Files

  • Attached File  FRST.txt   25.85KB   145 downloads

  • 0

#6
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK that was a zero access hit as well. Lets try to fix it

Download the attached fixlist.txt to the same USB location as FRST

Run FRST as before and press Fix
On completion a log will be saved on the USB
Please post that.

Then restart to normal mode

Download OTL to your Desktop
Secondary link
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

    Posted Image
  • Select All Users
  • Under the Custom Scan box paste this in

    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    dir "%systemdrive%\*" /S /A:L /C
    CREATERESTOREPOINT

  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

  • 0

#7
JeffF73

JeffF73

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
I did as follows with your fix and then restarted but unavailable and still having the startup repair loop
  • 0

#8
JeffF73

JeffF73

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
oops thought I attached the log here it is

Attached Files


  • 0

#9
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
You installed ZA antivirus and then the reboot failed. Did you have one good reboot after ZA was installed or was this the first reboot ?

You have several restore points available, from the repair my computer option could you select the following restore point and see if that enables a reboot

Restore point made on: 2013-08-28 19:14:47
  • 0

#10
JeffF73

JeffF73

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
I had installed ZA and found out SUPERantispyware was installed on the system and removed that. but some files of SUPERantispyware where left over, preventing my network connection to work. I restarted the computer to no available internet connection. Uninstalled ZA and so I continued to using Glarysoft utility to remove the rest of what was left over of SUPERantispyware then followed to reinstall ZA and I had internet and everything working than went to scan with ZA and after it removed some files I could not restart the computer

Edited by JeffF73, 07 September 2013 - 06:58 AM.

  • 0

Advertisements


#11
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Thanks, that means that ZA removed a system file (possibly)

When you try and start the computer are any files referenced or does it go straight to start up repair ?
  • 0

#12
JeffF73

JeffF73

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
It goes to a screen with the two options of startup repair or normal startup. if I choose either option It goes right to startup repair
  • 0

#13
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK if the restore fails then :

Reboot the computer and immediately press and hold F8
On the menu that appears select
Disable automatic reboot
Reboot the computer and we should get a blue screen with a stop code and maybe a file reference note that down for me please

Also is safe mode available (on the same menu)
  • 0

#14
JeffF73

JeffF73

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
disabled auto restart and it goes right to startup repair again. no safe mode is not available.
  • 0

#15
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK from the recovery console on the USB select command prompt
At the prompt type the following command followed by enter :

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

This will take a while as windows will attempt to repair/replace files
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP