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Windows 7 will not update

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Hi guys. I use Google Chrome as my search engine, and there is an update that is available to be installed, but whenever I install it, it won't run on my computer because there is a Windows 7 update. I tried to update windows 7, but when i click on it, nothing will happen. Not only that, but I can't run anything that I download from anywhere. Also, I tried to restore my computer to factory settings because it is something I have done before, but when I click on it, nothing happens. I also tried it by clicking F12 when the computer is booting up, but it doesn't allow me to restore for some reason. I get an error message. I also tried to restore it from command prompt but it wont allow me to do so either. Is there any other way for me to restore my computer? I do not have the Restore CD.

Edited by RunningRebel, 08 September 2013 - 03:32 PM.

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Hello RunningRebel.... Welcome to
GeeksToGo, :thumbsup:
:ph34r: :yes:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
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Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space

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