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b.s.o.d help


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#1
madpad1972

madpad1972

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I have been getting random bsod for the past few weeks.It is now really starting to annoy me,you seem to be a very helpful bunch and hopefully you can help me with my problem.
I am using
windows 7 professionall 64bit
core to duo 6420 2.13ghz
1 x 4gb corsair xms3 ram
thanks
kieron

enclosed dump file

==================================================
Dump File : 091313-27031-01.dmp
Crash Time : 9/13/2013 1:25:04 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`031b6718
Parameter 3 : fffff880`031b5f70
Parameter 4 : fffff800`02cec812
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+4688
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091313-27031-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/13/2013 1:26:30 PM
==================================================

==================================================
Dump File : 091313-36109-01.dmp
Crash Time : 9/13/2013 10:54:30 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`064df446
Parameter 3 : fffff880`02fee7e8
Parameter 4 : fffff880`02fee040
Caused By Driver : AtihdW76.sys
Caused By Address : AtihdW76.sys+a230
File Description : AMD High Definition Audio Function Driver
Product Name : AMD HD Audio Driver
Company : Advanced Micro Devices
File Version : 7.12.0.7714
Processor : x64
Crash Address : AtihdW76.sys+4446
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091313-36109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/13/2013 10:55:39 AM
==================================================

==================================================
Dump File : 091313-36125-01.dmp
Crash Time : 9/13/2013 9:41:15 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04105f0f
Parameter 3 : fffff880`07f4ae60
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1f0f
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18126 (win7sp1_gdr.130409-1534)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091313-36125-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/13/2013 9:42:35 AM
==================================================

==================================================
Dump File : 091213-28812-01.dmp
Crash Time : 9/12/2013 11:24:10 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff8a0`0850a820
Parameter 3 : fffff8a0`0850a820
Parameter 4 : fffff8a0`0850a801
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+16df
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091213-28812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/12/2013 11:25:11 PM
==================================================

==================================================
Dump File : 091213-25968-01.dmp
Crash Time : 9/12/2013 1:05:08 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : 00000000`0069a001
Parameter 3 : 00000000`00000000
Parameter 4 : fffff700`01080000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091213-25968-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/12/2013 1:06:15 PM
==================================================

==================================================
Dump File : 091113-24531-01.dmp
Crash Time : 9/11/2013 5:58:11 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02c08147
Parameter 3 : fffff880`031f5748
Parameter 4 : fffff880`031f4fa0
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+54bc
File Description : Kernel Mode Driver Framework Runtime
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 1.11.9200.16384 (win8_rtm.120725-1247)
Processor : x64
Crash Address : ntoskrnl.exe+1aa147
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091113-24531-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/11/2013 5:59:16 PM
==================================================

==================================================
Dump File : 091013-32468-01.dmp
Crash Time : 9/10/2013 11:53:46 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff8a0`0c767970
Parameter 3 : fffff8a0`0c767a00
Parameter 4 : 00000000`05090110
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ec93
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091013-32468-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,288
Dump File Time : 9/10/2013 11:55:20 AM
==================================================

==================================================
Dump File : 090513-26765-01.dmp
Crash Time : 9/5/2013 12:04:11 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff683`ff7a2940
Parameter 2 : 00000000`00000001
Parameter 3 : fffff800`02a775ef
Parameter 4 : 00000000`00000002
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+90860
File Description : NDIS 6.20 driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090513-26765-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/5/2013 12:05:34 PM
==================================================
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#2
madpad1972

madpad1972

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Another two BSOD today full log enclosed please someone help its realy doing my head in thanks.
==================================================
Dump File : 091413-24265-01.dmp
Crash Time : 9/14/2013 9:21:37 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff700`01080000
Parameter 3 : 00000000`000021f6
Parameter 4 : 00007a90`000043bf
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091413-24265-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/14/2013 9:22:53 AM
==================================================

==================================================
Dump File : 091413-38578-01.dmp
Crash Time : 9/14/2013 1:34:04 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff680`0000b3b8
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02c7752b
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091413-38578-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/14/2013 1:35:38 AM
==================================================

==================================================
Dump File : 091313-27031-01.dmp
Crash Time : 9/13/2013 1:25:04 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`031b6718
Parameter 3 : fffff880`031b5f70
Parameter 4 : fffff800`02cec812
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+4688
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091313-27031-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/13/2013 1:26:30 PM
==================================================

==================================================
Dump File : 091313-36109-01.dmp
Crash Time : 9/13/2013 10:54:30 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`064df446
Parameter 3 : fffff880`02fee7e8
Parameter 4 : fffff880`02fee040
Caused By Driver : AtihdW76.sys
Caused By Address : AtihdW76.sys+a230
File Description : AMD High Definition Audio Function Driver
Product Name : AMD HD Audio Driver
Company : Advanced Micro Devices
File Version : 7.12.0.7714
Processor : x64
Crash Address : AtihdW76.sys+4446
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091313-36109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/13/2013 10:55:39 AM
==================================================

==================================================
Dump File : 091313-36125-01.dmp
Crash Time : 9/13/2013 9:41:15 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04105f0f
Parameter 3 : fffff880`07f4ae60
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1f0f
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18126 (win7sp1_gdr.130409-1534)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091313-36125-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/13/2013 9:42:35 AM
==================================================

==================================================
Dump File : 091213-28812-01.dmp
Crash Time : 9/12/2013 11:24:10 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff8a0`0850a820
Parameter 3 : fffff8a0`0850a820
Parameter 4 : fffff8a0`0850a801
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+16df
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091213-28812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/12/2013 11:25:11 PM
==================================================

==================================================
Dump File : 091213-25968-01.dmp
Crash Time : 9/12/2013 1:05:08 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : 00000000`0069a001
Parameter 3 : 00000000`00000000
Parameter 4 : fffff700`01080000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091213-25968-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/12/2013 1:06:15 PM
==================================================

==================================================
Dump File : 091113-24531-01.dmp
Crash Time : 9/11/2013 5:58:11 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02c08147
Parameter 3 : fffff880`031f5748
Parameter 4 : fffff880`031f4fa0
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+54bc
File Description : Kernel Mode Driver Framework Runtime
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 1.11.9200.16384 (win8_rtm.120725-1247)
Processor : x64
Crash Address : ntoskrnl.exe+1aa147
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091113-24531-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/11/2013 5:59:16 PM
==================================================

==================================================
Dump File : 091013-32468-01.dmp
Crash Time : 9/10/2013 11:53:46 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff8a0`0c767970
Parameter 3 : fffff8a0`0c767a00
Parameter 4 : 00000000`05090110
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ec93
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091013-32468-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,288
Dump File Time : 9/10/2013 11:55:20 AM
==================================================

==================================================
Dump File : 090513-26765-01.dmp
Crash Time : 9/5/2013 12:04:11 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff683`ff7a2940
Parameter 2 : 00000000`00000001
Parameter 3 : fffff800`02a775ef
Parameter 4 : 00000000`00000002
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+90860
File Description : NDIS 6.20 driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090513-26765-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/5/2013 12:05:34 PM
==================================================
  • 0

#3
SleepyDude

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Hi Madpad,

I'm not exactly an expert on BSOD but I can give you some advices to narrow down the source.

To start run a Disk Check because the first BSOD is related to File System problems...

  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    chkdsk /R /x C:
    When it ask if you want to do a scan on next restart answer Yes
  • restart the computer and let it scan the disk it will take some time...

Next,
  • download ListChkdskResult
  • execute the file and accept all the windows prompts to authorize the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply

Check Windows System files integrity
  • open the Command Prompt as Administrator
  • type the following command and press Enter:
    sfc /scannow
    
    Note: This may take some time to finish.

    if it say some errors are found and couldn't fix them do this:
  • In the elevated command prompt, type:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
  • Close the elevated command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

  • 0

#4
madpad1972

madpad1972

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thanks for replying sleedydude
enclosed results of diskcheck
the other test did not find any integrity violations


ListChkdskResult by SleepyDude v0.1.6 Beta | 17-06-2013

------< Log generate on 9/15/2013 7:01:58 PM >------
Category: 0
Computer Name: kieron_win7-PC
Event Code: 1001
Record Number: 1682
Source Name: Microsoft-Windows-Wininit
Time Written: 20130909223129.000000-000
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is CeX.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
248832 file records processed.

File verification completed.
632 large file records processed.

0 bad file records processed.

4 EA records processed.

88 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
332370 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
248832 file SDs/SIDs processed.

Cleaning up 1043 unused index entries from index $SII of file 0x9.
Cleaning up 1043 unused index entries from index $SDH of file 0x9.
Cleaning up 1043 unused security descriptors.
Security descriptor verification completed.
41770 data files processed.

CHKDSK is verifying Usn Journal...
35053656 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

156290902 KB total disk space.
49106536 KB in 192317 files.
144092 KB in 41771 indexes.
0 KB in bad sectors.
355650 KB in use by the system.
65536 KB occupied by the log file.
106684624 KB available on disk.

4096 bytes in each allocation unit.
39072725 total allocation units on disk.
26671156 allocation units available on disk.

Internal Info:
00 cc 03 00 72 92 03 00 a4 ff 06 00 00 00 00 00 ....r...........
35 3c 00 00 58 00 00 00 00 00 00 00 00 00 00 00 5<..X...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
  • 0

#5
SleepyDude

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Hi,

I suggest to test the RAM with Memtest86. Let the test run until you see the message: Pass Complete...
Posted Image

And Update/reinstall the driver for you graphic card. If the machine is a Desktop download from the AMD web site if it's a laptop it's better to download from the manufacture web page.
  • 0

#6
madpad1972

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hi sleepy it came up pass complete.
updated all drivers
was already the latest driver for graphics card
thanks
madpad
  • 0

#7
madpad1972

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hi sleepy another bsod this morning log enclosed
hope your getting closer as i have not got a clue
thanks for all your help.

==================================================
Dump File : 091613-39343-01.dmp
Crash Time : 9/16/2013 1:13:30 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff696`bb800028
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02c6452b
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091613-39343-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,232
Dump File Time : 9/16/2013 1:14:44 AM
==================================================
  • 0

#8
SleepyDude

SleepyDude

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Hi,

From Microsoft about that error:

Cause

Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.


Some questions:
- any recent hardware change?
- is the system overclocked?
- Which is the Antivirus software you have installed?

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size
  • List Minidump Files
Click on Go.

Post the resulting log in your next reply.
  • 0

#9
madpad1972

madpad1972

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Hi sleepy no recent hardware changes.
Has not been overclocked.
Have avg antivirus free edition and Microsoft security essentials
motherboard with built in graphics and ram were bought new last year but only used last 6 months original drive failed so replaced with one I had about 3 weeks ago but put brand new windows7 64 bit on it when installed
hope this helps.
madpad

MiniToolBox by Farbar Version: 13-07-2013
Ran by kieron_win7 (administrator) on 16-09-2013 at 17:16:59
Running from "C:\Users\kieron_win7\Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : kieron_win7-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-25-22-CD-17-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d981:33e:dea4:918e%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, September 16, 2013 10:10:06 AM
Lease Expires . . . . . . . . . . : Tuesday, September 17, 2013 5:07:44 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 234890530
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-B6-51-30-00-25-22-CD-17-35
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3ce2:14a0:3f57:febd(Preferred)
Link-local IPv6 Address . . . . . : fe80::3ce2:14a0:3f57:febd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: O2wirelessbox.lan
Address: 192.168.1.254

Name: google.com
Addresses: 2a00:1450:4009:809::1005
173.194.34.65
173.194.34.73
173.194.34.67
173.194.34.66
173.194.34.78
173.194.34.68
173.194.34.69
173.194.34.71
173.194.34.64
173.194.34.70
173.194.34.72


Pinging google.com [173.194.34.73] with 32 bytes of data:
Reply from 173.194.34.73: bytes=32 time=16ms TTL=57
Reply from 173.194.34.73: bytes=32 time=15ms TTL=57

Ping statistics for 173.194.34.73:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 16ms, Average = 15ms
Server: O2wirelessbox.lan
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.139.183.24
98.138.253.109
206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=191ms TTL=48
Reply from 98.138.253.109: bytes=32 time=160ms TTL=49

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 191ms, Average = 175ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 25 22 cd 17 35 ......Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.66 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.66 276
192.168.1.66 255.255.255.255 On-link 192.168.1.66 276
192.168.1.255 255.255.255.255 On-link 192.168.1.66 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.66 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.66 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:5ef5:79fb:3ce2:14a0:3f57:febd/128
On-link
11 276 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::3ce2:14a0:3f57:febd/128
On-link
11 276 fe80::d981:33e:dea4:918e/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/16/2013 04:29:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb164a
Exception code: 0xc0000005
Fault offset: 0x00000000000532f2
Faulting process id: 0x16e8
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

Error: (09/16/2013 04:28:12 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (09/16/2013 11:09:43 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (09/16/2013 10:10:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/16/2013 01:15:20 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/16/2013 00:41:52 AM) (Source: Application Hang) (User: )
Description: The program DCC_E2.exe version 2.2.1.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 998

Start Time: 01ceb26cda44248c

Termination Time: 12

Application Path: C:\Users\KIERON~1\AppData\Local\Temp\ir_ext_temp_7\dc\DCC_E2.exe

Report Id:

Error: (09/16/2013 00:25:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/15/2013 10:47:06 PM) (Source: MsiInstaller) (User: kieron_win7-PC)
Description: Product: Adobe Reader XI (11.0.04) - Update 'Adobe Reader XI (11.0.04)' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127

Error: (09/15/2013 10:47:03 PM) (Source: MsiInstaller) (User: kieron_win7-PC)
Description: Product: Adobe Reader XI (11.0.04) -- Error 1328.Error applying patch to file C:\Config.Msi\PT7272.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor. System Error: -1072807676

Error: (09/15/2013 10:46:11 PM) (Source: MsiInstaller) (User: kieron_win7-PC)
Description: Product: Adobe Reader XI - Update '{AC76BA86-7AD7-0000-2550-7A8C40011004}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127


System errors:
=============
Error: (09/16/2013 10:10:15 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (09/16/2013 10:09:36 AM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

Error: (09/16/2013 01:16:46 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

Error: (09/16/2013 01:16:11 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (09/16/2013 01:16:08 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/16/2013 01:14:16 AM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

Error: (09/16/2013 01:14:44 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffff696bb800028, 0x0000000000000000, 0xfffff80002c6452b, 0x0000000000000005)C:\Windows\MEMORY.DMP091613-39343-01

Error: (09/16/2013 01:14:44 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:12:32 AM on ?9/?16/?2013 was unexpected.

Error: (09/16/2013 00:24:17 AM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

Error: (09/15/2013 11:14:37 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (09/16/2013 04:29:29 PM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc9e0ntdll.dll6.1.7601.1822951fb164ac000000500000000000532f216e801ceb2f15665acaeC:\Windows\system32\rundll32.exeC:\Windows\SYSTEM32\ntdll.dllc67a2dec-1ee4-11e3-813d-002522cd1735

Error: (09/16/2013 04:28:12 PM) (Source: SideBySide)(User: )
Description: C:\Program Files\ATI\CIM\Bin64\SetACL64.exeC:\Program Files\ATI\CIM\Bin64\Microsoft.VC80.MFC.MANIFEST0

Error: (09/16/2013 11:09:43 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (09/16/2013 10:10:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/16/2013 01:15:20 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/16/2013 00:41:52 AM) (Source: Application Hang)(User: )
Description: DCC_E2.exe2.2.1.199801ceb26cda44248c12C:\Users\KIERON~1\AppData\Local\Temp\ir_ext_temp_7\dc\DCC_E2.exe

Error: (09/16/2013 00:25:21 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/15/2013 10:47:06 PM) (Source: MsiInstaller)(User: kieron_win7-PC)
Description: Adobe Reader XI (11.0.04)Adobe Reader XI (11.0.04)1603(NULL)(NULL)(NULL)

Error: (09/15/2013 10:47:03 PM) (Source: MsiInstaller)(User: kieron_win7-PC)
Description: Product: Adobe Reader XI (11.0.04) -- Error 1328.Error applying patch to file C:\Config.Msi\PT7272.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor. System Error: -1072807676(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (09/15/2013 10:46:11 PM) (Source: MsiInstaller)(User: kieron_win7-PC)
Description: Adobe Reader XI{AC76BA86-7AD7-0000-2550-7A8C40011004}1625(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

7-Zip 9.22 (x64 edition) (Version: 9.22.00.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.174)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AMD Catalyst Install Manager (Version: 8.0.911.0)
ASRock App Charger v1.0.4
ASRock IES v2.1.12
ASRock InstantBoot v1.23
ASRock OC Tuner v2.4.31
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.35)
AutoBettorsBullseye (Version: 1)
AVG 2013 (Version: 13.0.3222)
AVG 2013 (Version: 13.0.3408)
AVG 2013 (Version: 2013.0.3408)
AVG Security Toolbar (Version: 15.5.0.2)
Google Chrome (Version: 29.0.1547.66)
Google Update Helper (Version: 1.3.21.153)
LinuxLive USB Creator (Version: 2.8)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 23.0.1 (x86 en-GB) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
Platform (Version: 1.34)
SDFormatter (Version: 4.0.0)
SmartView for IE (Version: 1.0.4.1)
SmartView Software Updater (Version: 1.0.4.1)
Sound Blaster X-Fi MB (Version: 1.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VIA Platform Device Manager (Version: 1.34)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 2.0.8 (Version: 2.0.8)
XFastUsb

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 4095.09 MB
Available physical RAM: 3060.56 MB
Total Pagefile: 8188.36 MB
Available Pagefile: 6705.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.18 MB

========================= Partitions: =====================================

1 Drive c: (CeX) (Fixed) (Total:149.05 GB) (Free:97.79 GB) NTFS

========================= Users: ========================================

User accounts for \\KIERON_WIN7-PC

Administrator Guest kieron_win7

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
  • 0

#10
SleepyDude

SleepyDude

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Hi,

Based on this:

Error: (09/16/2013 00:24:17 AM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.


You should check the ASRock web site for an update to the motherboard BIOS, you need to have the exact model and version of the board to check for BIOS updates...
  • 0

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#11
madpad1972

madpad1972

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Hi sleepy have just done the latest bios update for my motherboard.
  • 0

#12
SleepyDude

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I Forget this...

Hi sleepy no recent hardware changes.
Has not been overclocked.
Have avg antivirus free edition and Microsoft security essentials


Running AVG and Microsoft security essentials isn't good idea and can originate BSOD!
Contrary to what some people think, having more than one antivirus program doesn't give you more protection. With several Real-Time protections active the computer becomes slower accessing files and could crash due to resource conflicting, also you could get False Alarms when one AV starts identifying as virus the files from the other antivirus program.

You need to remove one of them, if you choose to remove AVG you need to Uninstall the program from Control Panel and then run the AVG Remover to make sure all is gone.

  • Visit the AVG page and download AVG Remover(32bit) 2014 (avg_remover_stf_x86_2014_4116.exe) to the Desktop
  • Execute the file avg_remover_stf_x86_2014_4116.exe and follow the on-screen instructions.
  • Restart the computer even if the tool does not prompt you to do so
  • After restart you can delete the file avg_remover_stf_x86_2014_4116.exe from the Desktop

Edited by SleepyDude, 16 September 2013 - 11:59 AM.

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#13
madpad1972

madpad1972

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HI sleepy do you suggest removing avg?
Will Microsoft security essentials be enough to protest me or will i need something better?
I have Mccafee free with broadband but i am not using it.
What am i suppose to forget?
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#14
SleepyDude

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HI sleepy do you suggest removing avg?
Will Microsoft security essentials be enough to protest me or will i need something better?
I have Mccafee free with broadband but i am not using it.

It's your choice but we are no longer suggesting AVG, check here. If you combine MSE and an Anti-malware you will be fine.

What am i suppose to forget?

Sorry I have edited my post... it's me not you, I forget to alert about the two antivirus on my other post.
  • 0

#15
madpad1972

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Hi sleepy have got rid of avg and installed malwarebytes.
Do the think the bios update will have fixed the problem?
Have not had a BSOD since 12.30am touch wood.
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