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USB 3.0 Ports don't work


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#16
JoeBenyon

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Uninstalled all USB drivers, Uninstalled Chipset Drivers


Should I try this? And if so how can I do it?
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#17
phillpower2

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Download the latest chipset and USB 3.0 drivers for your MB and save them to your desktop, create a new restore point go into the Device Manager, uninstall the chipset and USB drivers, restart the computer, install the chipset drivers and then finally the USB 3.0 drivers and see how it goes.
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#18
JoeBenyon

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I have downloaded the latest USB 3 and Chipset Drivers, which ones do I uninstall from the Device Manager?
Posted Image
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#19
phillpower2

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What about the Chipset drivers as they must be installed first.

Have you created a new restore point.

Leave the ASMedia XHCI Controller and uninstall all but one of each of the drivers for the Enhanced PCI USB host controller, Standard openhcd USB controller, USB Composite device and USB Root Hub, restart the computer and install the new drivers, again please ensure that you have created a new restore point first.
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#20
JoeBenyon

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I have the Chipset Drivers aswell, and yes I have a Restore point.
Is it correct that there is 1 USB 3 Driver and 1 Chipset Driver?

AMD_Chipset_V13254_51010008_XPVISTAWIN7
Asmedia_USB3_V11430_XPVistaWin7

Edited by JoeBenyon, 22 September 2013 - 07:23 AM.

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#21
phillpower2

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That is correct :thumbsup:
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#22
JoeBenyon

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That didn't seem to work, I encountered a few issues in the process, one being that my Mouse and Keyboard are both USB, so when trying to uninstall they stopped working, and after the restart I checked the device manager and nothing had changed despite me uninstalling them. I then installed the USB 3 and Chipset Drivers, restarted again and everything was the same, the USB 3 ports still don't work.
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#23
phillpower2

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Can I ask what the brand and model name or number details are for your computer case.
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#24
JoeBenyon

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My Case is InWIN MANA-136 BLACK GAMING CASE
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#25
phillpower2

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Thanks, I asked in case the case has front USB 3.0 ports that could be conflicting.

Something that I should have asked earlier is what type of devices are you trying to connect to the USB 3.0 ports, ASUS says that the ports are only for USB 3.0 capable storage devices.

Have you thought about contacting theASUS tech support
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#26
JoeBenyon

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The only USB 3.0 ports are the 2 on the front, the ones on the back are all USB 2.0

I tried connecting my Headset, Mouse, Keyboard but none of them worked, I have also tried a Windows Controller which didn't work either.
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#27
phillpower2

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Can I double check that I have the correct MB as the ASUS specs say that there are only two USB 3.0 ports on the rear of the MB;

USB Ports
Built-in Controller :
10 x USB 2.0 port(s) (4 at back panel, black, 6 at mid-board)
Built-in Controller :
2 x USB 3.0 port(s) (2 at back panel, blue)


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#28
JoeBenyon

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That's correct I think, I only have 2 USB 3.0 Ports, both of which are on the front.
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#29
phillpower2

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Unfortunately there are no additional USB 3.0 headers on the MB to connect to case the front USB 3.0 ports, you only have the blue 3.0 USB ports on the back panel and these are integrated into the MB so there is no option to disconnect the rear ports and then hook up the front ports.

You could fit a PCI-E USB 3.0 card that also has a couple of internal headers that you can connect the case front 3.0 ports, an example can be seen Here

Less expensive option Here

Edited by phillpower2, 22 September 2013 - 10:03 AM.
Additional link added

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#30
JoeBenyon

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Ah, turns out there is also 2 USB 3.0 Ports on the back that I had never noticed before, so I'm guessing the 2 on the front aren't connected. Kind of annoying only having 1 working port on the front though.
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