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Connected...But No Internet Acces & Unidentified Network


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#1
huntnicholas85

huntnicholas85

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Okay so I have an HP Laptop with Windows 7 and I am currently using my next door neighbors WiFi (per his permission) and I am getting a VERY VERY annoying error. It will read full bar connectivity but simply it tells me after taking forever to identify that it is "connected" but to an "unidentified network" and has "no internet access" I am BY NO MEANS a tech geek so please speak in understandable laments. If taken step by step I can accomplish a lot I copy and pasted here the read out from typing ipconfig /all into command prompt. PLEASE PLEASE PLEASE help me.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : 5CB2203DWN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : E0-06-E6-28-3F-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : E0-06-E6-28-3F-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::749d:e378:95ec:3107%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.43.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, September 15, 2013 10:14:31 PM
Lease Expires . . . . . . . . . . : Sunday, September 15, 2013 11:14:30 PM
Default Gateway . . . . . . . . . : 192.168.43.1
DHCP Server . . . . . . . . . . . : 192.168.43.1
DHCPv6 IAID . . . . . . . . . . . : 383780582
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-BE-8D-27-AC-16-2D-5D-13-A…

DNS Servers . . . . . . . . . . . : 192.168.43.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : AC-16-2D-5D-13-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3835EFD7-0B37-44AC-8F4B-5FA63F8F…

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:c24:75ab:53c7:e9da(Pref…
rred)
Link-local IPv6 Address . . . . . : fe80::c24:75ab:53c7:e9da%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{6A01AFB8-55D1-4904-869C-8B36D897…

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{FA3BA534-9522-4C51-8B2F-D7D13A34…

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
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#2
RKinner

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192.168.43.1

Copy the next 6 lines:

ipconfig /flushdns
NetSH WinHTTP reset proxy
ping 192.168.43.1 > %userprofile%\desktop\junk.txt
nslookup f1.com >> %userprofile%\desktop\junk.txt
tracert -d 8.8.8.8 >> %userprofile%\desktop\junk.txt
notepad %userprofile%\desktop\junk.txt

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. It will take a while for the tracert command to finish so be patient. Eventually notepad should open. Copy and paste the text from notepad into a reply. (This creates a file junk.txt on your desktop so if you have to move to your other PC then that's the one to move)
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#3
huntnicholas85

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Pinging 192.168.43.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.43.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Server: UnKnown
Address: 192.168.6.1

Name: f1.com
Addresses: 195.219.248.104
80.231.178.248


Tracing route to 8.8.8.8 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.6.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 67 ms 74 ms 68 ms 66.249.94.24
10 67 ms 66 ms 66 ms 209.85.243.254
11 * * * Request timed out.
12 69 ms 68 ms 67 ms 8.8.8.8

Trace complete.
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#4
huntnicholas85

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Pinging 192.168.43.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.43.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Server: UnKnown
Address: 192.168.6.1

Name: f1.com
Addresses: 195.219.248.104
80.231.178.248


Tracing route to 8.8.8.8 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.6.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 67 ms 74 ms 68 ms 66.249.94.24
10 67 ms 66 ms 66 ms 209.85.243.254
11 * * * Request timed out.
12 69 ms 68 ms 67 ms 8.8.8.8

Trace complete.
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#5
RKinner

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Appears you have some connectivity but you are not using the same IP addresses that were shown in your IPCONFIG /ALL

Let's try

Copy the next 5 lines:

netstat -rn > %userprofile%\desktop\junk.txt
ipconfig /all >> %userprofile%\desktop\junk.txt
netstat -es >> %userprofile%\desktop\junk.txt
ping f1.com >> %userprofile%\desktop\junk.txt
notepad %userprofile%\desktop\junk.txt




Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. It will take a while for the tracert command to finish so be patient. Eventually notepad should open. Copy and paste the text from notepad into a reply. (This creates a file junk.txt on your desktop so if you have to move to your other PC then that's the one to move)
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#6
huntnicholas85

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I suppose I may have to wait and do the command prompt stuff you requested when I am at home unfortunately at this moment I am not. I totally didnt think about it. Told you I am very much not tech savvy. I will do the instructions that you have given once I return home after work tonight. Thank you for your help.
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#7
RKinner

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No problem. Go ahead and run the commands. These don't care where you are.
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#8
huntnicholas85

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Ok I ran the commands since you stated it doesn't matter where I am when I run them. These are the results. This ONLY happens on this single connection from my neighbor, and YES he has already tried unplugging, letting sit unplugged then re-plugging back in. Already asked him too.

===========================================================================
Interface List
16...e0 06 e6 28 3f 14 ......Microsoft Virtual WiFi Miniport Adapter
15...e0 06 e6 28 3f 15 ......Ralink RT5390 802.11b/g/n WiFi Adapter
14...ac 16 2d 5d 13 ac ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.6.1 192.168.6.207 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.6.0 255.255.255.0 On-link 192.168.6.207 281
192.168.6.207 255.255.255.255 On-link 192.168.6.207 281
192.168.6.255 255.255.255.255 On-link 192.168.6.207 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.6.207 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.6.207 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
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#9
RKinner

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That is only the first command. Can you run the others?
ipconfig  /all  >>  %userprofile%\desktop\junk.txt
netstat  -es >>  %userprofile%\desktop\junk.txt
ping f1.com  >> %userprofile%\desktop\junk.txt

(Used an extra space so you can be sure to see where a single space goes if you are typing them in.)
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#10
huntnicholas85

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===========================================================================
Interface List
16...e0 06 e6 28 3f 14 ......Microsoft Virtual WiFi Miniport Adapter
15...e0 06 e6 28 3f 15 ......Ralink RT5390 802.11b/g/n WiFi Adapter
14...ac 16 2d 5d 13 ac ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.6.1 192.168.6.207 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.6.0 255.255.255.0 On-link 192.168.6.207 281
192.168.6.207 255.255.255.255 On-link 192.168.6.207 281
192.168.6.255 255.255.255.255 On-link 192.168.6.207 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.6.207 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.6.207 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:6ab8:38f6:11da:bf79:4808/128
On-link
15 281 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::38f6:11da:bf79:4808/128
On-link
15 281 fe80::749d:e378:95ec:3107/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
15 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

Windows IP Configuration

Host Name . . . . . . . . . . . . : 5CB2203DWN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mcd10124.orl.wayport.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : E0-06-E6-28-3F-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mcd10124.orl.wayport.net
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : E0-06-E6-28-3F-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::749d:e378:95ec:3107%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.6.207(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, September 16, 2013 2:41:24 PM
Lease Expires . . . . . . . . . . : Monday, September 16, 2013 4:00:54 PM
Default Gateway . . . . . . . . . : 192.168.6.1
DHCP Server . . . . . . . . . . . : 206.59.183.234
DHCPv6 IAID . . . . . . . . . . . : 383780582
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-BE-8D-27-AC-16-2D-5D-13-AC
DNS Servers . . . . . . . . . . . : 192.168.6.1
64.134.255.2
64.134.255.10
Primary WINS Server . . . . . . . : 192.168.6.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : AC-16-2D-5D-13-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:38f6:11da:bf79:4808(Preferred)
Link-local IPv6 Address . . . . . : fe80::38f6:11da:bf79:4808%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.mcd10124.orl.wayport.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mcd10124.orl.wayport.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Interface Statistics

Received Sent

Bytes 1806405514 211471177
Unicast packets 1743875 1843895
Non-unicast packets 320 9800
Discards 0 0
Errors 0 58
Unknown protocols 0

IPv4 Statistics

Packets Received = 1034924
Received Header Errors = 0
Received Address Errors = 0
Datagrams Forwarded = 0
Unknown Protocols Received = 79
Received Packets Discarded = 5310
Received Packets Delivered = 1046541
Output Requests = 1061688
Routing Discards = 0
Discarded Output Packets = 6361
Output Packet No Route = 43
Reassembly Required = 2
Reassembly Successful = 1
Reassembly Failures = 0
Datagrams Successfully Fragmented = 0
Datagrams Failing Fragmentation = 0
Fragments Created = 0

IPv6 Statistics

Packets Received = 78930
Received Header Errors = 0
Received Address Errors = 1
Datagrams Forwarded = 0
Unknown Protocols Received = 1
Received Packets Discarded = 82
Received Packets Delivered = 84689
Output Requests = 81488
Routing Discards = 0
Discarded Output Packets = 686
Output Packet No Route = 70
Reassembly Required = 8645
Reassembly Successful = 4266
Reassembly Failures = 0
Datagrams Successfully Fragmented = 1
Datagrams Failing Fragmentation = 0
Fragments Created = 2

ICMPv4 Statistics

Received Sent
Messages 3233 1657
Errors 0 0
Destination Unreachable 3186 1600
Time Exceeded 39 0
Parameter Problems 0 0
Source Quenches 1 0
Redirects 0 0
Echo Replies 4 0
Echos 3 57
Timestamps 0 0
Timestamp Replies 0 0
Address Masks 0 0
Address Mask Replies 0 0
Router Solicitations 0 0
Router Advertisements 0 0

ICMPv6 Statistics

Received Sent
Messages 9099 14165
Errors 0 0
Destination Unreachable 257 213
Packet Too Big 0 0
Time Exceeded 1 102
Parameter Problems 0 0
Echos 0 0
Echo Replies 13 0
MLD Queries 0 0
MLD Reports 0 0
MLD Dones 0 0
Router Solicitations 0 232
Router Advertisements 25 0
Neighbor Solicitations 5617 7902
Neighbor Advertisements 3186 5716
Redirects 0 0
Router Renumberings 0 0

TCP Statistics for IPv4

Active Opens = 11383
Passive Opens = 85
Failed Connection Attempts = 5140
Reset Connections = 380
Current Connections = 21
Segments Received = 225633
Segments Sent = 168437
Segments Retransmitted = 24623

TCP Statistics for IPv6

Active Opens = 936
Passive Opens = 322
Failed Connection Attempts = 562
Reset Connections = 77
Current Connections = 8
Segments Received = 28511
Segments Sent = 20371
Segments Retransmitted = 2390

UDP Statistics for IPv4

Datagrams Received = 739832
No Ports = 2194
Receive Errors = 68962
Datagrams Sent = 808180

UDP Statistics for IPv6

Datagrams Received = 41960
No Ports = 10
Receive Errors = 0
Datagrams Sent = 46208

Pinging f1.com [195.219.248.104] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 195.219.248.104:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
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#11
RKinner

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Do you have a firewall other than Microsoft's? Some anti-viruses like McAfee, Norton/Symantec, Kaspersky will have a built in firewall. Which anti-virus do you have?
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#12
huntnicholas85

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Nope I have windows firewall and that's all I did have norton that came with the laptop but i got rid of it when i first had this problem. should i turn windows firewall off? what else can i do i'm desperate. everywhere i go (i.e. mcdonalds, etc) i can pickup signal, no problems so it cant be the wireless card EVERYWHERE except my neighbors.
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#13
RKinner

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Could be the Norton firewall is still active. Norton uninstall is very poor. They have a separate uninstaller that might help.

Download and save the norton removal tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Run it by right clicking and Run As Admin (Win 7 or Vista) (XP just double click)
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#14
huntnicholas85

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Well I'm trying it unfortunately I work all night so I really wont be able to tell if this has worked until I get home is there anything else I can do? I already tried uninstalling and reinstalling the network adapters
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#15
RKinner

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netsh  winsock  reset  catalog
netsh  int  ipv4  reset  %userprofile%\Desktop\reset4.log 
netsh  int  ipv6  reset  %userprofile%\Desktop\reset6.log

Then reboot
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