I'll be more than happy to work with you on getting this resolved. The way I like to 'operate' is to post my responses in steps, in which I ask that you do them in order and not to start the next step until you complete the one prior. With that being said, let's get to it! STEP ONE: Temp' File Cleanup
Although I do not necessarily expect this to resolve your issue, I highly recommend you run through the system and remove some of the temporary/junk files - Which I will provide a real simple yet powerful program for you to use to do just that. However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).
Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC)
. Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does not require a reboot, please move on to the next step now. If it does, please look at the spoiler below... STEP TWO: Autoruns
Now that we've done a bit of 'cleaning', let us see what may be causing the delay! Please download Autoruns by Sysinternals
. Once that has downloaded, please extract the files to a location of your choosing. Once extracted, I'd like you to run 'autoruns.exe'
. You should see the Autoruns window open up at this time, in which we will give it a minute to fully populate the lists. After the lists have been populated, what I'd like you to do is go to 'File'
and select 'Save'
. When saving, I highly encourage you to change the 'Save as type:'
to a 'Text (*.txt)'
file type (you do this by dropping the list down using the arrow and selecting the file type by clicking on it). Now that the file is saved, please locate where you saved it and open it up. Once you have the text file opened up, 'Right Click'
somewhere in the text and select 'Select All'
from the Context Menu
that pops up. Once all of the text is highlighted, go ahead and 'Right Click'
on the highlighted text and select 'Copy'
. Now in a reply on here, I ask that you go ahead and paste the copied text. You can do this by putting your mouse over the reply box and 'Right Clicking'
and then selecting 'Paste'
. Once you've posted your Autoruns text as a reply, please move on to the next step. STEP THREE: System File Check
- As I review your posted results from STEP TWO, I'd like you to start a System File Check (SFC). This is a built in system tool that Microsoft has for checking the current file systems out and making any necessary repairs. To do this, you will need to open up an Elevated Command Prompt, which you can do by following these easy steps:
- Open your Start Menu
- Select All Programs
- Then select Accessories
- 'Right Click' on Command Prompt
- Select Run as administrator from the Context Menu
Now you should see the Command Prompt window open at this time, which I need you to type the exact text found below in the code box hitting your 'ENTER' key after you finish typing it.
SFC /SCANNOW > "C:\Users\Public\Desktop\SFC Results.txt"
This may take a while, so please try not to interrupt it or use the PC as much as possible while it runs. Once it is done, it will go back to the original line of text you saw. At that point, I need you to look on your desktop for the text file named "SFC Results.txt". Please copy and paste that into another reply, in which then we can review. STEP FOUR: Testing
Please restart your computer now but after you get to the black screen (provided it is still there and slow) - Open up your Task Manager once again. This time go to 'File'
and then select 'Run new task'
. You should now see a window with a text box, in which I need you to type: explorer.exe
and press OK. This command or 'task' is to start your Windows Explorer, which is what is missing from the picture you posted. Please let me know if this speeds it up at all or not in a follow up post!