Download ADWCleaner to your desktop.
NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.
Close all programs, pause your anti-virus and right click on the AdwCleaner icon and Run As Admin.
Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.
The report will be saved in the C:\AdwCleaner folder.
Please download Junkware Removal Tool to your desktop.
- Pause your anti-virus. Close all browsers.
- Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
Download and Install Combofix
Download ComboFix from one of the following locations:
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop *
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
- When finished, it shall produce a log for you.
- Please include the C:\ComboFix.txt in your next reply.
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion just reboot your system once, that will cure it.
Please make sure you include the combo fix log in your next reply
Please don't forget to include these items in your reply:
- adwCleaner log
- JRT log
- Combofix log