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waiting for background program to close [Solved]


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#16
CompCav

CompCav

    Member 5k

  • Expert
  • 12,448 posts
The iTunes Bonjour service was acting up and to make sure we get it working properly we need to uninstall and reinstall all related iTunes programs:


  • iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and aren't deleted by removing iTunes. While it's highly unlikely that you'll lose any contents of your iTunes Library when following these steps, it's always a good idea to ensure that your iTunes library is backed up.
  • These steps may take a significant amount of time to complete, depending on your system.

1. Remove iTunes and related components from the Control Panel

Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.


2. Verify iTunes and related components are completely uninstalled

In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:

  • C:\Program Files (x86)\Bonjour
  • C:\Program Files (x86)\Common Files\Apple\
  • C:\Program Files (x86)\iTunes\
  • C:\Program Files (x86)\iPod\


3. Reinstall iTunes and related components

After verifying that iTunes is completely uninstalled, restart your computer and download and install the latest version of iTunes.


Once this is complete please restart the computer. Then follow these steps to generate a new extras report:

Please re-open OTL

  • Double click the Posted Image on your desktop. Vista /7 users right click and click Run as Administrator. Make sure all other windows are closed .
  • You will see a console like the one below:

Posted Image

  • At the top of the console click the greyed out None button.<---Very Important
  • Make sure the Output box at the top is set to Standard Output.
  • In the Extra Registry section, click the Use Safelist button.<---Very Important
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so.
  • Let the scan run uninterrupted. The scan won't take long.
  • When the scan completes, it will open a notepad window, Extras.Txt. It is saved in the same location as OTL.




Please post:

Extras.txt


Also please let me know if there is any change in the computer's performance.

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#17
gvnaz

gvnaz

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got itunes uninstalled and reinstalled. the computer is running fine but after the reinstall i opened itunes to let it index the music folder and when i clicked close the music kept playing for about 2 minutes. good chance that that was just itunes lag due to the 20,000+ files that it is associated with.


OTL Extras logfile created on: 10/1/2013 2:16:44 PM - Run 4
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\the Hoff\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16686)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

7.75 Gb Total Physical Memory | 6.01 Gb Available Physical Memory | 77.58% Memory free
15.49 Gb Paging File | 13.72 Gb Available in Paging File | 88.54% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 1862.92 Gb Total Space | 724.79 Gb Free Space | 38.91% Space Free | Partition Type: NTFS
Drive D: | 2.16 Gb Total Space | 0.00 Gb Free Space | 0.00% Space Free | Partition Type: UDF

Computer Name: THEHOFF-PC | User Name: the Hoff | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html[@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)
.ini[@ = GetDiz.Document] -- C:\Program Files (x86)\[]TOOLS[]\GetDiz\GetDiz.exe (Outertech - http://outertech.com)
.url[@ = InternetShortcut] -- C:\windows\SysNative\rundll32.exe (Microsoft Corporation)
.txt[@ = GetDiz.Document] -- C:\Program Files (x86)\[]TOOLS[]\GetDiz\GetDiz.exe (Outertech - http://outertech.com)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\windows\SysWow64\control.exe (Microsoft Corporation)
.html [@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)
.ini [@ = GetDiz.Document] -- C:\Program Files (x86)\[]TOOLS[]\GetDiz\GetDiz.exe (Outertech - http://outertech.com)
.txt [@ = GetDiz.Document] -- C:\Program Files (x86)\[]TOOLS[]\GetDiz\GetDiz.exe (Outertech - http://outertech.com)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files (x86)\[]TOOLS[]\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1"
http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" (VideoLAN)
Directory [Browse with &IrfanView] -- "C:\Program Files (x86)\[]TOOLS[]\IrfanView\i_view32.exe" "%1 /thumbs" (Irfan Skiljan)
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" (VideoLAN)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- "C:\Program Files\Internet Explorer\iexplore.exe" (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1"
http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" (VideoLAN)
Directory [Browse with &IrfanView] -- "C:\Program Files (x86)\[]TOOLS[]\IrfanView\i_view32.exe" "%1 /thumbs" (Irfan Skiljan)
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" (VideoLAN)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- Reg Error: Value error.

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{08B68986-1ADB-4F33-A09F-D5C85D788CB4}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{0E17E818-88B9-41B2-9605-67F8EDE7A693}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{117F1ACB-E49F-4330-890A-4ABE078DF032}" = lport=445 | protocol=6 | dir=in | app=system |
"{25AF7653-9EB0-4C4F-B8A6-EB412F7D2220}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{334F281E-1D8C-493D-B1A9-4326231EE6FB}" = rport=445 | protocol=6 | dir=out | app=system |
"{4EC1D028-1292-40A4-8415-399B97E4C5C7}" = lport=139 | protocol=6 | dir=in | app=system |
"{538A555E-F339-4664-9D7B-33D2BFAABD8C}" = rport=139 | protocol=6 | dir=out | app=system |
"{53EA1340-B741-4A3D-AB9D-F110BF853DBE}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{63442658-C06E-41C9-AD02-70600F7D43C5}" = lport=137 | protocol=17 | dir=in | app=system |
"{6BB592B3-E543-429F-964E-9457C21662D2}" = rport=137 | protocol=17 | dir=out | app=system |
"{8C9E6C80-F89B-4289-ABB1-66B4D0C85DE3}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
"{A2661CC2-CCCA-4CEB-B628-0B9D22B98F8E}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{B4C4A38C-416B-4783-9B59-9BE45DAB433C}" = lport=138 | protocol=17 | dir=in | app=system |
"{D2B0D7AB-A572-4211-8C37-53933C5149C7}" = rport=138 | protocol=17 | dir=out | app=system |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{0D153C91-2B50-40D6-B962-3FDD5FE33C54}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{1C771021-44CE-45D1-B4CC-6E5A66610E25}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{48F16599-8208-489A-BF7F-63DADD51B6B7}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{5E3F3AB3-697C-46E9-B168-C32B480D3317}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe |
"{6B0F8DAA-E978-447F-9151-1D35A4AA05EC}" = dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{7F946ED7-FE9C-45EA-939B-17592F658E11}" = protocol=58 | dir=out | [email protected],-28546 |
"{83EF87D9-4AA0-4F07-869F-9ED6106125CF}" = protocol=1 | dir=out | [email protected],-28544 |
"{9DF7625F-625F-4788-BA22-A090570E8C65}" = protocol=58 | dir=in | [email protected],-28545 |
"{AC25C83C-51B4-4169-8CFF-3DB79068F038}" = protocol=1 | dir=in | [email protected],-28543 |
"{BA3B7216-5D48-4947-AD18-0A4E4BD1E1B6}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX300_series" = Canon MX300 series
"{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}" = Apple Mobile Device Support
"{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{897BE4A7-682B-7375-BBAF-05A44FC2B524}" = ATI Catalyst Install Manager
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90140000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2010
"{90140000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2010
"{90140000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{D0CB24F4-084F-40DE-B6B9-A03626E682F0}" = iCloud
"{E3047FA0-2D6B-4BD6-8CD4-599955F1CE9D}" = Microsoft Mouse and Keyboard Center
"{EE18FF09-2F2A-4A88-85B3-B845EFD5C5FE}" = PDF-XChange Viewer
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{F73A118B-8271-47E2-8790-0C636B2539C5}" = iTunes
"CCleaner" = CCleaner
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Mouse and Keyboard Center" = Microsoft Mouse and Keyboard Center
"TeraCopy_is1" = TeraCopy 2.12

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{08F32589-5E39-42B8-8BC5-6A8126ED2A70}" = Microsoft Visual C++ 2008 Redistributable Package
"{0A5B39D2-7ED6-4779-BCC9-37F381139DB3}" = Adobe AIR
"{11D08055-939C-432b-98C3-E072478A0CD7}" = PSE10 STI Installer
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{1a413f37-ed88-4fec-9666-997AF4905D9C}" = FLV.com FLV Converter 4.7
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{20D4A895-748C-4D88-871C-FDB1695B0169}" = Platform
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{22D3A614-482C-444A-932C-9DA1B8ECDFD2}" = Elements 10 Organizer
"{2E6044C5-3495-485F-91BC-46D1B6430E51}" = Windows 7 Logon Background Changer
"{3175E049-F9A9-4A3D-8F19-AC9FB04514D1}" = Windows Live Communications Platform
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{46F044A5-CE8B-4196-984E-5BD6525E361D}" = Apple Application Support
"{474F25F5-BDC9-40E5-B1B6-F6BF23FC106F}" = Windows Live Essentials
"{51399947-35EF-10B8-FC7F-0D435C701A2D}" = Catalyst Control Center InstallProxy
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}" = Windows Media Player Firefox Plugin
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{79361740-EAE3-11E2-9911-B8AC6F98CCE3}" = Google Earth Plug-in
"{845DE456-3003-28B9-4022-1552B8974F16}" = WTS3_iLGs
"{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek Ethernet Controller Driver For Windows Vista and Later
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8E5233E1-7495-44FB-8DEB-4BE906D59619}" = Junk Mail filter update
"{90120000-00D1-0409-0000-0000000FF1CE}" = Microsoft Office Access database engine 2007 (English)
"{90140000-0012-0000-0000-0000000FF1CE}" = Microsoft Office Standard 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9F479685-180E-4C05-9400-D59292A1B29C}" = Windows Live Movie Maker
"{A127C3C0-055E-38CF-B38F-1E85F8BBBFFE}" = Adobe Community Help
"{AC76BA86-7AD7-1033-7B44-AA1000000001}" = Adobe Reader X (10.1.8)
"{B10914FD-8812-47A4-85A1-50FCDE7F1F33}" = Windows Live Sync
"{B57EAFF2-D6EE-4C6C-9175-ED9F17BFC1BC}" = Windows Live Messenger
"{B67BAFBA-4C9F-48FA-9496-933E3B255044}" = QuickTime
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C1080852-065E-4991-9260-F3756E3CC182}" = CursorFX
"{C2D4CD4A-AE20-40B3-8726-8ED1C03E8C15}" = Google Drive
"{C82185E8-C27B-4EF4-2010-4444BC2C2B6D}" = Microsoft Streets & Trips 2010
"{C8773FDB-D0DB-BE52-D536-F48F9886B57B}" = Adobe Download Assistant
"{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1" = Auslogics Disk Defrag
"{E6158D07-2637-4ECF-B576-37C489669174}" = Windows Live Call
"{EC8282AB-48DD-91D2-7387-01CD6E100A5D}" = Adobe Photoshop.com Inspiration Browser
"{EE39FFBD-544E-49E4-A999-6819828EAE91}" = Windows Live Photo Gallery
"{EE549AF9-8FAA-4584-83B2-ECF1BC9DC1FF}" = Adobe Photoshop Elements 10
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"7-Zip" = 7-Zip 9.20
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"Adobe Photoshop Elements 10" = Adobe Photoshop Elements 10
"Aleks 3.14" = Aleks 3.14
"Amazon MP3 Downloader" = Amazon MP3 Downloader 1.0.17
"avast" = avast! Free Antivirus
"chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Adobe Community Help
"CloneDVD2" = CloneDVD2
"com.adobe.downloadassistant.AdobeDownloadAssistant" = Adobe Download Assistant
"com.wwnorton.WTS3-iLGs" = WTS3_iLGs
"CursorFX" = CursorFX
"dBpoweramp [Calculate Audio CRC] Codec" = dBpoweramp [Calculate Audio CRC] Codec
"dBpoweramp [Multi Encoder] Codec" = dBpoweramp [Multi Encoder] Codec
"dBpoweramp [ReplayGain] Codec" = dBpoweramp [ReplayGain] Codec
"dBpoweramp AAC Encoder" = dBpoweramp AAC Encoder
"dBpoweramp CLI Encoder" = dBpoweramp CLI Encoder
"dBpoweramp Dalet Codec" = dBpoweramp Dalet Codec
"dBpoweramp FLAC Codec" = dBpoweramp FLAC Codec
"dBpoweramp m4a Codec" = dBpoweramp m4a Codec
"dBpoweramp m4a Utilities" = dBpoweramp m4a Utilities
"dBpoweramp Monkeys Audio Codec" = dBpoweramp Monkeys Audio Codec
"dBpoweramp Mp2 and BwfMp2 codec" = dBpoweramp Mp2 and BwfMp2 codec
"dBpoweramp mp3 (Fraunhofer IIS) Codec" = dBpoweramp mp3 (Fraunhofer IIS) Codec
"dBpoweramp Music Converter" = dBpoweramp Music Converter
"dBpoweramp Ogg Vorbis Codec" = dBpoweramp Ogg Vorbis Codec
"dBpoweramp Real Audio (Helix) Encoder" = dBpoweramp Real Audio (Helix) Encoder
"dBPoweramp tooLame MP2 codec" = dBPoweramp tooLame MP2 codec
"dBpoweramp Wave64 Codec" = dBpoweramp Wave64 Codec
"dBpoweramp WavPack Codec" = dBpoweramp WavPack Codec
"dBpoweramp Windows Media Audio 10 Codec" = dBpoweramp Windows Media Audio 10 Codec
"DVDFab 8_is1" = DVDFab 8.0.6.1 (18/12/2010)
"GetDiz 4.5" = GetDiz 4.5
"Google Chrome" = Google Chrome
"HandBrake" = HandBrake 0.9.8
"HTC_WModemDriver" = WModem Driver Installer
"InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}" = VIA Platform Device Manager
"IrfanView" = IrfanView (remove only)
"JumpStart Languages" = JumpStart Languages
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.75.0.1300
"Mozilla Firefox 24.0 (x86 en-US)" = Mozilla Firefox 24.0 (x86 en-US)
"MozillaMaintenanceService" = Mozilla Maintenance Service
"MP Navigator EX 1.0" = Canon MP Navigator EX 1.0
"Office14.STANDARD" = Microsoft Office Standard 2010
"PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1" = Adobe Photoshop.com Inspiration Browser
"Revo Uninstaller" = Revo Uninstaller 1.91
"The KMPlayer" = The KMPlayer (remove only)
"Tweaking.com - Registry Backup" = Tweaking.com - Registry Backup
"VLC media player" = VLC media player 2.0.7
"WinLiveSuite_Wave3" = Windows Live Essentials

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Dropbox" = Dropbox
"Spotify" = Spotify

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 9/15/2013 4:37:57 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:37:59 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:38:00 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:38:01 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:38:02 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:38:04 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:38:05 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:38:06 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 9/15/2013 4:38:06 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = 484: Could not write data to client after 540 seconds, 3 replies waiting

Error - 9/15/2013 4:38:07 AM | Computer Name = theHoff-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

[ System Events ]
Error - 9/27/2013 6:04:33 PM | Computer Name = theHoff-PC | Source = Service Control Manager | ID = 7000
Description = The Apple Mobile Device service failed to start due to the following
error: %%1053

Error - 9/27/2013 6:15:12 PM | Computer Name = theHoff-PC | Source = DCOM | ID = 10010
Description =

Error - 9/28/2013 12:35:21 AM | Computer Name = theHoff-PC | Source = DCOM | ID = 10010
Description =

Error - 9/28/2013 2:41:15 PM | Computer Name = theHoff-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the EFS service.

Error - 9/28/2013 2:41:15 PM | Computer Name = theHoff-PC | Source = Service Control Manager | ID = 7000
Description = The Encrypting File System (EFS) service failed to start due to the
following error: %%1053

Error - 9/28/2013 11:20:43 PM | Computer Name = theHoff-PC | Source = DCOM | ID = 10010
Description =

Error - 10/1/2013 2:01:30 AM | Computer Name = theHoff-PC | Source = DCOM | ID = 10010
Description =

Error - 10/1/2013 4:34:41 PM | Computer Name = theHoff-PC | Source = Service Control Manager | ID = 7031
Description = The Apple Mobile Device service terminated unexpectedly. It has done
this 1 time(s). The following corrective action will be taken in 60000 milliseconds:
Restart the service.

Error - 10/1/2013 4:42:28 PM | Computer Name = theHoff-PC | Source = DCOM | ID = 10010
Description =

Error - 10/1/2013 5:06:36 PM | Computer Name = theHoff-PC | Source = DCOM | ID = 10010
Description =


< End of report >
  • 0

#18
CompCav

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It is probably the indexing but please try it again and make sure it is behaving properly in your next post please.

Regards,

CompCav
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#19
gvnaz

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yeah, must have been the indexing because itunes seems to be shutting down normally now. it did give me a warning that the Bonjour service is disabled and needs to be restarted for things to be fully functional.

bottom line, computer seems to be running just fine!

Edited by gvnaz, 02 October 2013 - 06:06 PM.

  • 0

#20
CompCav

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Good news! Your logs appear to be clean now.





Tool Cleanup

Run AdwCleaner and press uninstall

Go to Control Panel and in your uninstall list please uninstall the eset online scanner.

Run OTL and hit the cleanup button. It will remove all the programs we have used plus itself. It will ask you to reboot the computer, please do so.

Once it finishes rebooting you may right click and delete any other tools or files (like the *.bat files) on your desktop that we will no longer need.

Clear Restore Points

Go Start > All Programs > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press System Restore and Shadow Copies Cleanup button
Posted Image


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Keep Adobe Reader Updated

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

Uninstall all previous versions.
Download the latest version from: http://www.adobe.com.../readstep2.html

  • If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • Uncheck the Ask Toolbar, McAfee Scanner, or Chrome installs as well, you do not need these from Adobe.



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

This one you already have installed:
Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
  • 0

#21
gvnaz

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tools are cleaned up.
restore points cleared.
Java is gone. if it's needed then i will put it back on and read the links you provided.
Adobe Reader is gone in favor of PDF XChange.
i will get after them to run MBAM more often.

thanks for all the help, it's very much appreciated!
  • 0

#22
CompCav

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:thumbsup:
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#23
CompCav

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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