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Windows update won't work [Solved]


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#16
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,400 posts
Hi Cris,

Thanks for the log. The simple fact that the computer continues to be used makes changes to the logs...


!!! P2P Warning !!!


I notice there are signs of some P2P (Peer-to-Peer) File Sharing Programs on your computer.

The P2P technology can be used for legit downloads but many people use them to download stuff like music, movies, software with cracks/keygens that is illegal and violate the intellectual property rights.
This kind of downloads it's proven to be a major source of problems because its very common they include Virus, Trojans and all kinds of malware that can damage your computer and should be avoided at all cost if you want to keep your system safe and you away from lawsuits.
If your P2P program is not configured correctly or the program have some security flaw, your computer may also be sharing more files than you realize! GeeksToGo does not recommend using such programs and I strongly advise you to remove them. The choice is yours but if you decide to keep this program(s) please do not use them until we finish the cleaning process.


Please uninstall the following Peer-to-Peer program(s): Ares 2.1.5.


Step 1 - Uninstall Programs

Please open Start > Control Panel > Uninstall a program or Programs and Features if in Classic View, locate these programs on the list and uninstall them:
  • MapsGalaxy Toolbar
  • ShopAtHome.com Toolbar
  • Java™ 6 Update 7 (Outdated and vulnerable)
    Optional removal but recommended:
  • Ares 2.1.5
Notes:
  • After the programs have been uninstalled Restart the computer. If requested by the uninstallers restart the computer between uninstalls.
  • If you can't uninstall any of the programs on the list don't worry we will remove it latter just move to the next item.


Step 2 - Run OTL Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Right click on the icon Posted Image and choose Run as Administrator to execute the tool. Make sure all other windows are closed.
    Do not change any other settings unless otherwise told to do so.
  • Under the Posted Image box at the bottom, paste in the following:
    :Commands
    [CreateRestorePoint]
    
    :OTL
    SRV - [2012/09/14 16:18:36 | 000,042,504 | ---- | M] (COMPANYVERS_NAME) [Auto | Running] -- C:\Program Files\MapsGalaxy_39\bar\1.bin\39barsvc.exe -- (MapsGalaxy_39Service)
    IE - HKLM\..\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}: "URL" = http://search.mywebs...r={searchTerms}
    IE - HKU\.DEFAULT\..\SearchScopes,DefaultScope = {56256A51-B582-467e-B8D4-7786EDA79AE0}
    IE - HKU\.DEFAULT\..\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}: "URL" = http://www.mywebsear...r={searchTerms}
    IE - HKU\S-1-5-18\..\SearchScopes,DefaultScope = {56256A51-B582-467e-B8D4-7786EDA79AE0}
    IE - HKU\S-1-5-18\..\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}: "URL" = http://www.mywebsear...r={searchTerms}
    IE - HKU\S-1-5-21-9643739-438510937-80869187-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://home.mywebsea...apstopkws-exact
    IE - HKU\S-1-5-21-9643739-438510937-80869187-1001\..\URLSearchHook: {26842a09-ffa8-4e2c-ae12-0c80f01c3295} - No CLSID value found
    IE - HKU\S-1-5-21-9643739-438510937-80869187-1001\..\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}: "URL" = http://search.mywebs...r={searchTerms}
    FF - HKLM\Software\MozillaPlugins\@MapsGalaxy_39.com/Plugin: C:\Program Files\MapsGalaxy_39\bar\1.bin\NP39Stub.dll (MindSpark)
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]_39.com: C:\Program Files\MapsGalaxy_39\bar\1.bin [2012/09/14 16:18:40 | 000,000,000 | ---D | M]
    CHR - plugin: MindSpark Toolbar Platform Plugin Stub (Enabled) = C:\Program Files\MapsGalaxy_39\bar\1.bin\NP39Stub.dll
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
    O2 - BHO: (Toolbar BHO) - {1e91a655-bb4b-4693-a05e-2edebc4c9d89} - C:\Program Files\MapsGalaxy_39\bar\1.bin\39bar.dll (MindSpark)
    O2 - BHO: (Search Assistant BHO) - {71c1d63a-c944-428a-a5bd-ba513190e5d2} - C:\Program Files\MapsGalaxy_39\bar\1.bin\39SrcAs.dll (MindSpark)
    O2 - BHO: (SSVHelper Class) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll (Sun Microsystems, Inc.)
    O2 - BHO: (ShopAtHomeIEHelper Class) - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
    O3 - HKLM\..\Toolbar: (MapsGalaxy) - {364ea597-e728-4ce4-bb4a-ed846ef47970} - C:\Program Files\MapsGalaxy_39\bar\1.bin\39bar.dll (MindSpark)
    O3 - HKLM\..\Toolbar: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
    O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
    O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
    O3 - HKU\S-1-5-21-9643739-438510937-80869187-1001\..\Toolbar\WebBrowser: (MapsGalaxy) - {364EA597-E728-4CE4-BB4A-ED846EF47970} - C:\Program Files\MapsGalaxy_39\bar\1.bin\39bar.dll (MindSpark)
    O3 - HKU\S-1-5-21-9643739-438510937-80869187-1001\..\Toolbar\WebBrowser: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
    O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll (Sun Microsystems, Inc.)
    O15 - HKU\.DEFAULT\..Trusted Ranges: GD ([http] in Local intranet)
    O15 - HKU\S-1-5-18\..Trusted Ranges: GD ([http] in Local intranet)
    O15 - HKU\S-1-5-21-9643739-438510937-80869187-1001\..Trusted Domains: amazon.com ([www] https in Trusted sites)
    O15 - HKU\S-1-5-21-9643739-438510937-80869187-1001\..Trusted Domains: dell.com ([]* in Trusted sites)
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_07)
    O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_07)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_07)
    [2013/10/01 18:17:56 | 000,000,000 | ---- | M] () -- C:\Windows\System32\null
    [2008/12/09 10:43:33 | 000,000,575 | ---- | C] () -- C:\ProgramData\dldf
    
    :Files
    C:\Program Files\MapsGalaxy_39
    C:\Program Files\Java\jre1.6.0_07
    C:\Program Files\SelectRebates
    
    :Commands
    [RESETHOSTS]
    [EmptyTemp]
    
  • click the Posted Image button at the top. Let the program run uninterrupted.
  • click OK
Notes:
  • When OTL executes the Fix it can shutdown all running processes and you may lose the Desktop and icons, but they will return on reboot
  • OTL may ask to reboot the machine. Please accept right away.
  • The report should appear in Notepad after the reboot. Copy & Paste that report in your next reply and not as attachment.
  • The OTL fix log will be saved in the following location: C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log - where mmddyyy _hhmmss is the date and time when the fix run.


Step 3 - AdwCleaner Scan

Download AdwCleaner from here to the Desktop
  • Close all open windows and browsers
  • Right click on the Adwcleaner icon and choose Run as Administrator to execute the program
    Posted Image
  • Click the Scan button and wait for the program to finish.
  • For now click the Report button, Notepad will open please copy/paste the generated log to your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[R0].txt


Step 4 - Security Check

Download Security Check by screen317 from here or here.
  • Save it to the Desktop.
  • Right click on the icon Posted Image and choose Run as Administrator. Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the full contents of that document.


Things I would like to see in your next reply:
  • Any problem with the uninstalls?
  • The OTL Fix log
  • AdwCleaner log AdwCleaner[R0].txt
  • The checkup.txt log

  • 0

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#17
Crisrowley

Crisrowley

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts
Hi Sleepy,

Sorry I haven't gotten back before now, this PC has not been used at all for anything but executing your instructions so hopefully all that was lost is the passing of time..

Here are the logs. I had to run OTL twice so the log may not be as you expected.

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
Error: No service named MapsGalaxy_39Service was found to stop!
Service\Driver key MapsGalaxy_39Service not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin\39barsvc.exe not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b0441a0e-a49a-4e16-afc1-74ecced1921f}\ not found.
HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!
Registry key HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{56256A51-B582-467e-B8D4-7786EDA79AE0}\ not found.
HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!
Registry key HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{56256A51-B582-467e-B8D4-7786EDA79AE0}\ not found.
HKU\S-1-5-21-9643739-438510937-80869187-1001\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page| /E : value set successfully!
Registry value HKEY_USERS\S-1-5-21-9643739-438510937-80869187-1001\Software\Microsoft\Internet Explorer\URLSearchHooks\\{26842a09-ffa8-4e2c-ae12-0c80f01c3295} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{26842a09-ffa8-4e2c-ae12-0c80f01c3295}\ not found.
Registry key HKEY_USERS\S-1-5-21-9643739-438510937-80869187-1001\Software\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b0441a0e-a49a-4e16-afc1-74ecced1921f}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@MapsGalaxy_39.com/Plugin\ not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin\NP39Stub.dll not found.
Registry value HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]_39.com not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin\NP39Stub.dll not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1e91a655-bb4b-4693-a05e-2edebc4c9d89}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1e91a655-bb4b-4693-a05e-2edebc4c9d89}\ not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin\39bar.dll not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{71c1d63a-c944-428a-a5bd-ba513190e5d2}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{71c1d63a-c944-428a-a5bd-ba513190e5d2}\ not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin\39SrcAs.dll not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ not found.
File C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}\ not found.
File C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{364ea597-e728-4ce4-bb4a-ed846ef47970} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{364ea597-e728-4ce4-bb4a-ed846ef47970}\ not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin\39bar.dll not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{98279C38-DE4B-4bcf-93C9-8EC26069D6F4} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{98279C38-DE4B-4bcf-93C9-8EC26069D6F4}\ not found.
File C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll not found.
Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_USERS\S-1-5-21-9643739-438510937-80869187-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{364EA597-E728-4CE4-BB4A-ED846EF47970} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{364EA597-E728-4CE4-BB4A-ED846EF47970}\ not found.
File C:\Program Files\MapsGalaxy_39\bar\1.bin\39bar.dll not found.
Registry value HKEY_USERS\S-1-5-21-9643739-438510937-80869187-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}\ not found.
File C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\ not found.
File C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll not found.
Registry value HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\GD\\http not found.
Registry value HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\GD\\http not found.
Registry key HKEY_USERS\S-1-5-21-9643739-438510937-80869187-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\amazon.com\www\ not found.
Registry key HKEY_USERS\S-1-5-21-9643739-438510937-80869187-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\dell.com\ deleted successfully.
Starting removal of ActiveX control {8AD9C840-044E-11D1-B3E9-00805F499D93}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Starting removal of ActiveX control {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ not found.
Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
C:\Windows\System32\null moved successfully.
File C:\ProgramData\dldf not found.
========== FILES ==========
File\Folder C:\Program Files\MapsGalaxy_39 not found.
File\Folder C:\Program Files\Java\jre1.6.0_07 not found.
File\Folder C:\Program Files\SelectRebates not found.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public

User: Ray
->Temp folder emptied: 16017060 bytes
->Temporary Internet Files folder emptied: 79909668 bytes
->Java cache emptied: 827338 bytes
->Google Chrome cache emptied: 30803655 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 38769 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 9587798 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 31887500 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 161.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 10112013_081622

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...



Results of screen317's Security Check version 0.99.74
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 30.0.1599.66
Google Chrome 30.0.1599.69
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0 %
````````````````````End of Log``````````````````````



# AdwCleaner v3.007 - Report created 11/10/2013 at 08:48:17
# Updated 09/10/2013 by Xplode
# Operating System : Windows Vista ™ Home Basic Service Pack 2 (32 bits)
# Username : Ray - RAY-PC
# Running from : C:\Users\Ray\Desktop\adwcleaner (1).exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Users\Ray\AppData\Local\Google\Chrome\User Data\Default\Extensions\fjbbjfdilbioabojmcplalojlmdngbjl
Folder Found C:\Program Files\Freeze.com
Folder Found C:\Users\Ray\AppData\LocalLow\FunWebProducts
Folder Found C:\Users\Ray\AppData\LocalLow\iac
Folder Found C:\Users\Ray\AppData\LocalLow\MyWebSearch

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Found : HKCU\Software\AppDataLow\Software\FunWebProducts
Key Found : HKCU\Software\AppDataLow\Software\MyWebSearch
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\mywebsearch bar uninstall
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Found : HKCU\Software\YahooPartnerToolbar
Key Found : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2319576
Key Found : HKLM\Software\Freeze.com
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D7E97865-918F-41E4-9CD0-25AB1C574CE8}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{D3D233D5-9F6D-436C-B6C7-E63F77503B30}]

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16506


-\\ Google Chrome v30.0.1599.69

[ File : C:\Users\Ray\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2875 octets] - [07/10/2013 17:34:53]
AdwCleaner[R1].txt - [3357 octets] - [11/10/2013 08:48:17]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [3417 octets] ##########
  • 0

#18
SleepyDude

SleepyDude

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Hello Cris,

The logs show more work to do let's continue with the cleaning...


Step 1 - AdwCleaner Remove

  • Close all open windows and browsers
  • Right click on the Posted Image icon you have on the Desktop and choose Run as Administrator to execute the program
    Posted Image
  • Click the Scan button and wait for the scan to finish, only then the Clean button becomes active
  • Click the Clean button and wait, once done it may ask to reboot, allow it.
  • On reboot a log will be presented please copy/paste that in your next reply. The report is saved to C:\AdwCleaner\AdwCleaner[S0].txt


Step 2 - Scan with Malwarebytes (MBAM)

  • close all the other running programs, specially the Web browser
  • execute Malwarebytes Posted Image you have installed
    Posted Image
  • let's make sure the program is updated, click on tab Update next click the Check for Updates button
  • return to the Scanner tab and select the option Perform quick scan then click the Scan button
  • when the scan finish and some malware has found click the Show Results button to view the results
  • click the Save Log button, save the log to the Desktop
  • Notepad with open with the log (mbam-log-date (time).txt), please Copy & Paste the contents into your next reply
  • for now click Exit to close the program


Step 3 - Scan with ESET On-line Scanner

Download Eset On-line Scanner, run the tool and follow the prompts to install the program.
Posted Image
  • UNCHECK the box's Remove found threats and Scan Archives.
  • Click on Advanced Settings, an check the options:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Disable your AntiVirus and AntiSpyware applications to speedup the scan
    (If you have difficulty properly disabling your security programs, refer to this link)
  • Click Start and then wait for the scan to finish (it will take some time).
    The virus signature database will begin to download and the Scan will start automatically. Be patient this make take some time depending on the speed of your Internet Connection.
  • Once the scan is completed, close the program
  • Use Notepad to open the log file located at C:\Program Files\ESET\ESET Online Scanner\log.txt
  • Copy and paste the log contents to your reply
  • Enable your AntiVirus and AntiSpyware applications


Step 4 - Antivirus

There is a possibility that the malware affected the functionality of your antivirus Panda Internet Security 2010. I need to know if you have a subscription active for Panda Internet Security and if there is any particular reason why you didn't update to the latest version of the program?

In case you want to update you should be able to download Panda Internet Security 2014 from this page using your Panda account and Password.

If for some reason you can't update Panda Internet Security 2010 please uninstall the program and install it again, then repeat the Security Check scan like you did on Step 4 of post #16



Things I would like to see in your next reply:
  • AdwCleaner log AdwCleaner[S0].txt
  • The MBAM log
  • The ESET log
  • Answer to the Antivirus question.
  • The checkup.txt log

  • 0

#19
Crisrowley

Crisrowley

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Hello Sleepy,

So here are the logs. I installed Panda USB vaccine to protect my other systems while reviving this one, so no Panda otherwise. I installed Avast Free instead. If you have other preference please advice and I will install it and remove Avast.

# AdwCleaner v3.007 - Report created 13/10/2013 at 22:17:52
# Updated 09/10/2013 by Xplode
# Operating System : Windows Vista ™ Home Basic Service Pack 2 (32 bits)
# Username : Ray - RAY-PC
# Running from : C:\Users\Ray\Desktop\adwcleaner (1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files\Freeze.com
Folder Deleted : C:\Users\Ray\AppData\LocalLow\FunWebProducts
Folder Deleted : C:\Users\Ray\AppData\LocalLow\iac
Folder Deleted : C:\Users\Ray\AppData\LocalLow\MyWebSearch
Folder Deleted : C:\Users\Ray\AppData\Local\Google\Chrome\User Data\Default\Extensions\fjbbjfdilbioabojmcplalojlmdngbjl

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2319576
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D7E97865-918F-41E4-9CD0-25AB1C574CE8}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{D3D233D5-9F6D-436C-B6C7-E63F77503B30}]
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Deleted : HKCU\Software\AppDataLow\Software\FunWebProducts
Key Deleted : HKCU\Software\AppDataLow\Software\MyWebSearch
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\mywebsearch bar uninstall
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16506


-\\ Google Chrome v30.0.1599.69

[ File : C:\Users\Ray\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2875 octets] - [07/10/2013 17:34:53]
AdwCleaner[R1].txt - [3497 octets] - [11/10/2013 08:48:17]
AdwCleaner[R2].txt - [3557 octets] - [13/10/2013 22:17:01]
AdwCleaner[S0].txt - [3546 octets] - [13/10/2013 22:17:52]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3606 octets] ##########

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.10.14.01

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Ray :: RAY-PC [administrator]

10/13/2013 10:48:37 PM
mbam-log-2013-10-13 (22-48-37).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195608
Time elapsed: 8 minute(s), 23 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


[email protected] as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=fd2708aff207104ca3149bbd624db187
# engine=15467
# end=finished
# remove_checked=false
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2013-10-14 04:08:45
# local_time=2013-10-14 12:08:45 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=5892 16776574 100 100 96926947 218331297 0 0
# scanned=160641
# found=3
# cleaned=0
# scan_time=2227
sh=F0EE29DE36F7EFECE9AEE507B045435584D994F9 ft=0 fh=0000000000000000 vn="Win32/Toolbar.MyWebSearch application" ac=I fn="C:\Users\Ray\AppData\Local\VirtualStore\Program Files\MyWebSearch\bar\1.bin\M3FFXTBR.JAR"
sh=69642525EF319F9B5E8E21278B27DE2C29B0A8C3 ft=0 fh=0000000000000000 vn="Win32/Toolbar.MyWebSearch application" ac=I fn="C:\Users\Ray\AppData\Local\VirtualStore\Program Files\MyWebSearch\bar\1.bin\M3NTSTBR.JAR"
sh=69642525EF319F9B5E8E21278B27DE2C29B0A8C3 ft=0 fh=0000000000000000 vn="Win32/Toolbar.MyWebSearch application" ac=I fn="C:\Users\Ray\AppData\Local\VirtualStore\Program Files\MyWebSearch\bar\2.bin\M3NTSTBR.JAR"


Antivirus answered above

Results of screen317's Security Check version 0.99.74
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 30.0.1599.66
Google Chrome 30.0.1599.69
````````Process Check: objlist.exe by Laurent````````
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1 %
````````````````````End of Log``````````````````````
  • 0

#20
SleepyDude

SleepyDude

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Hi Cris,

Your log's are looking better but we have some last tasks to do before you go.

So here are the logs. I installed Panda USB vaccine to protect my other systems while reviving this one, so no Panda otherwise.

Besides Panda USB vaccine the log's show that you have Panda Internet Security 2010 installed! did you Uninstall the program using the Control Panel > Uninstall a program option?

I installed Avast Free instead. If you have other preference please advice and I will install it and remove Avast.

That is OK, Avast free is a good option for protection.


Step 1 - Completely remove Panda Antivirus

Antivirus programs integrate deeply with the Operating System and unfortunately most antivirus uninstaller leave traces that need to be properly removed by used special tools created by the software developer. Please click Start > Control Panel > Uninstall a program or Programs and Features if in Classic View, and make sure Panda Internet Security 2010 isn't on the list, if it is please uninstall the program.

Now let's remove all the traces...
  • Download the UNINSTALLER.EXE file and save it in the Desktop.
  • Run the UNINSTALLER.EXE file by double-clicking it.
  • Click Yes when a window showing the following message is displayed:
    Do you want to run this uninstaller?
    WARNING: It will reboot at the end to ensure a clean uninstall
    .
  • Even if the window is not displayed, please reboot your computer once the uninstallation process is completed.


Step 2 - Run OTL Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Right click on the icon Posted Image and choose Run as Administrator to execute the tool. Make sure all other windows are closed.
    Do not change any other settings unless otherwise told to do so.
  • Under the Posted Image box at the bottom, paste in the following:
    :Commands
    [CreateRestorePoint]
    
    :Files
    C:\Users\Ray\AppData\Local\VirtualStore\Program Files\MyWebSearch
    %windir%\system32\vssadmin.exe delete shadows /for=c: /all /quiet /c
    
    :Commands
    [CreateRestorePoint]
    [EmptyTemp]
    
  • click the Posted Image button at the top. Let the program run uninterrupted.
  • click OK
Notes:
  • When OTL executes the Fix it can shutdown all running processes and you may lose the Desktop and icons, but they will return on reboot
  • OTL may ask to reboot the machine. Please accept right away.
  • The report should appear in Notepad after the reboot. Copy & Paste that report in your next reply and not as attachment.
  • The OTL fix log will be saved in the following location: C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log - where mmddyyy _hhmmss is the date and time when the fix run.


Step 3 - Update Programs

From the Security Check log there are some critical programs that you need to update:

» Java Runtime
We have removed and outdated version of Java you had installed, before you reinstall java please take the following note in consideration:

In light of the recent events surrounding Java that is constantly target by malware, users must seriously consider their use of Java.
Do you really need it? If yes, go to the Java download page and click from the link Windows Offline this file will not include any unneeded extras like the ASK Toolbar.

» Update Adobe Reader
The Adobe Reader you have is outdated! and vulnerable to security exploits. The version presently installed it's very old, to update you need to Uninstall Adobe Reader. Please open Start > Control Panel > then Add or Remove Programs, locate Adobe Reader 9.3 on the list and uninstall. Next download and install the most recent version by visiting the Adobe Reader page, make sure you uncheck the box offering any extra programs like the McAfee Security Scan Plus.


Step 4 - Remove the Tools we use

» OTL
  • Double-click the OTL Icon Posted Image on the Desktop to start the program
    (Accept the UAC prompt to allow changes to the computer).
  • click the Posted Image button. Accept the prompt to Reboot.
» AdwCleaner
  • Double-click then AdwCleaner Icon on the Desktop to run the program.
    (Accept the UAC prompt to allow changes to the computer).
  • click the Uninstall button
» Uninstall ESET On-line Scanner
  • Please open Start > Control Panel > Uninstall a program or Programs and Features if in Classic View, locate ESET On-line Scanner on the list and uninstall because it's no longer needed.
» ESET Services Repair
  • Delete from the Desktop the file ServiceRepair and the CCSupport folder
» Others
  • Delete Panda UNINSTALLER.EXE, SecurityCheck, FSS, FRST and any other Program, .log, .txt, file created on the Desktop during the cleaning process.


Step 5 - How to prevent new infections

To protect your computer from being infected again its very important to keep Windows Updated and all the programs related with the internet, Web Browser, Flash Player, Adobe Reader and Java only to mention the most targeted by today security exploits. Follow the instructions below to keep these critical programs updated:
    • Windows and Internet Explorer
      To keep Windows and Internet Explorer updated make sure you have Windows Update enabled on the Control Panel applet, follow the instructions for Windows 7 on this MS article How to configure and use Automatic Updates in Windows or use the FixIt tool provided.
    • Antivirus and Antimalware programs
      Make sure you have a Antivirus program always updated and running.
      Sometimes Antivirus can miss some malware, when that happens its good to have Malwarebytes free installed, Update and run weekly to keep your system clean. Malwarebytes is also good to revert some system changes made by the malware.
    • Enable the Windows Firewall
      No system can be considered safe if not protected by a Firewall. If you are connected to the Internet by a Router you should check its configuration and make sure the firewall is active.
      If you connect by modem or to a open Local Network you should enable the Windows 7 built-in firewall.
    • Adobe Flash Player
      To update Adobe Flash Player accept any prompt to update or manually initiate the update by opening Start Menu > Settings > Control Panel open the applet called Flash Player, on the Advanced tab click the Check Now button. Accept any prompt to install an updated version.
    • Adobe Reader
      Adobe Reader, can be updated if you Open Adobe Reader from the Start Menu, when the program full load click on the Help menu next click the Check for updates now option. Follow the prompts to install any new update.
    • Java Runtime
      When java is installed its extremely important to update immediately when you get a notification pop-up from the Java Updater. Or update manually by opening the Start Menu > Settings > Control Panel, open the applet called Java on the Update tab click the Update Now button. The program will prompt you to install any new updated version available.
      Every time you update Java make sure you uncheck the box asking to Install the Ask Toolbar and make Ask my default search provider
  • Keep Installed Programs Up to Date
    It's important to keep all other programs on your computer updated because they can also have security vulnerability explored by the malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications to fix vulnerabilities, this can be done manually by using the Update feature included in most programs or you can use one of the following programs to help you with this task:
  • Surf the Net with extra Security
    Every web browser is a target for malware, the bad guys are always trying to explorer security holes to infect the computers, and this is especially true for Internet Explorer because is one of the most used. Using alternatives like Mozilla Firefox or Google Chrome can help protecting your computer from infections.
    And for Firefox and Chrome you can get an extra layer of protection by installing two add-ons AdBlockPlus and Web Of Trust (WOT). WOT can also protect Internet Explorer.

::: Some final recommendations :::
Best Regards and have a Safe surfing! :wave:
  • 0

#21
Crisrowley

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Done and done!!
Thanks very much for your he1p and your patience.

Sincere1y,

Cris
  • 0

#22
SleepyDude

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Done and done!!
Thanks very much for your he1p and your patience.

Sincere1y,

Cris

Hi Cris,

You are welcome. I'm glad we could help. :thumbsup:

Regards.
  • 0

#23
Dakeyras

Dakeyras

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






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