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Sometimes A Webpage Doesn't Load. Help Plz


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#1
farhan7820

farhan7820

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Hey guys this is gonna be my first post here. Well, I've got a problem with my internet connection. I'm using Google Chrome (also tried other browsers) and when I open a webpage it just doesn't load. After a few reloads it launches but it's pretty frustrating cause I'm using Windows 8 and some of the apps are like close, open, close, open. So, is it my internet connection problem or an OS problem ? :help: :confused:
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#2
PhrantiQ

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First and foremost, welcome to Geeks To Go's forums! I hope that after having this issue resolved you continue to stick around and pitch in some support where you can and learn from all the other amazing members on here. Now moving onto your issue, you really don't post much details up so I will post a few steps, with step one being about information gathering. Please do all the steps and post back what each one requests and we'll go from there!
 
STEP ONE: Information Gathering
Does this issue happen with IE and Chrome both alike? Meaning the same pages and exact same issue, or does the pages/issue come and go? Also have you tried Firefox as well? Firefox uses a bit of a different connection structure, hence the special question. But please follow the below steps to provide me with some more information I need to better assist you! Thanks.STEP TWO: MiniToolBox
  • At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs

    After you've selected just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy/paste that into a reply.
STEP THREE: Security Check
Please download Security Check. Once finished, please 'Right Click' on the downloaded file and select 'Run as administrator' from the context menu. Once opened, please press any key (example being the space bar). This will run for a short while and then open up a text file. Please copy and paste the results of this file into a reply on here.STEP FOUR: Temp File Cleaner
As a good rule of thumb, I like to have a good clean up of junk files and temp files before performing too much work on a machine. However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).

Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now. 
Once you've done these four steps, please post back with ALL the requested information and how the machine is doing now (although we did light repairs so far, it may have done the trick so please check).
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#3
farhan7820

farhan7820

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First of all thanks for the reply.
It happens with almost every browser. I've used Firefox, Opera, IE10 and more but still the same problem. Second thing is that I don't know why I can't access BleepingComputer.com. It says you are not allowed. So, if there is any other way........ :no:
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#4
PhrantiQ

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Here are some alternative downloads:
Please try those and repeat the steps
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#5
farhan7820

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Al-right thanks allot for the alternative link. I've downloaded Security Check and here's the results:

Results of screen317's Security Check version 0.99.73
x86 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 40
Java version out of Date!
Adobe Reader 7 Adobe Reader out of Date!
Google Chrome 29.0.1547.76
````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Windows Defender MsMpEng.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C::
````````````````````End of Log``````````````````````

And here's the MiniToolBox results (kinda long):

MiniToolBox by Farbar
Ran by Farhan Khan (administrator) on 26-09-2013 at 14:13:36
Microsoft Windows 8 Pro (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.3 www.anchorfree.net
127.0.0.2 www.mefeedia.com

127.0.0.1 localhost
127.0.0.1 tonec.com
127.0.0.1 www.tonec.com
127.0.0.1 internetdownloadmanager.com
127.0.0.1 registeridm.com
127.0.0.1 www.registeridm.com
127.0.0.1 secure.registeridm.com
127.0.0.1 www.internetdownloadmanager.com
127.0.0.1 secure.internetdownloadmanager.com
127.0.0.1 mirror.internetdownloadmanager.com
127.0.0.1 mirror2.internetdownloadmanager.com
127.0.0.1 anchorfree.net
127.0.0.1 rss2search.com
127.0.0.1 techbrowsing.com
127.0.0.1 box.anchorfree.net
127.0.0.1 www.mefeedia.com
127.0.0.1 mirror3.internetdownloadmanager.com

========================= IP Configuration: ================================

Broadcom NetXtreme 57xx Gigabit Controller = Ethernet (Connected)
TAP-Win32 Adapter V9 = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_0" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Farhan
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-03-F2-D2-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
Physical Address. . . . . . . . . : 00-1A-A0-C6-2A-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f804:2334:9515:ce3c%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.52(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 26, 2013 1:10:23 PM
Lease Expires . . . . . . . . . . : Thursday, September 26, 2013 3:03:09 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 251665056
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AD-81-85-00-1A-A0-C6-2A-67
DNS Servers . . . . . . . . . . . : 192.168.15.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{A33F1047-B8A3-4578-90E9-F099BCFB2731}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:888:3edd:3f57:f0cb(Preferred)
Link-local IPv6 Address . . . . . : fe80::888:3edd:3f57:f0cb%14(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 335544320
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AD-81-85-00-1A-A0-C6-2A-67
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: WiMaxCPE
Address: 192.168.15.1

Name: google.com
Addresses: 2a00:1450:4002:802::1001
173.194.35.37
173.194.35.40
173.194.35.34
173.194.35.38
173.194.35.33
173.194.35.32
173.194.35.39
173.194.35.35
173.194.35.41
173.194.35.36
173.194.35.46


Pinging google.com [173.194.35.36] with 32 bytes of data:
Reply from 173.194.35.36: bytes=32 time=214ms TTL=54
Reply from 173.194.35.36: bytes=32 time=213ms TTL=54

Ping statistics for 173.194.35.36:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 213ms, Maximum = 214ms, Average = 213ms
Server: WiMaxCPE
Address: 192.168.15.1

Name: yahoo.com
Addresses: 206.190.36.45
98.139.183.24
98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=573ms TTL=43
Reply from 98.138.253.109: bytes=32 time=457ms TTL=44

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 457ms, Maximum = 573ms, Average = 515ms
Server: WiMaxCPE
Address: 192.168.15.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
17...00 ff 03 f2 d2 fa ......TAP-Win32 Adapter V9
12...00 1a a0 c6 2a 67 ......Broadcom NetXtreme 57xx Gigabit Controller
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.15.1 192.168.15.52 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.15.0 255.255.255.0 On-link 192.168.15.52 276
192.168.15.52 255.255.255.255 On-link 192.168.15.52 276
192.168.15.255 255.255.255.255 On-link 192.168.15.52 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.15.52 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.15.52 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
14 306 ::/0 On-link
1 306 ::1/128 On-link
14 306 2001::/32 On-link
14 306 2001:0:9d38:90d7:888:3edd:3f57:f0cb/128
On-link
12 276 fe80::/64 On-link
14 306 fe80::/64 On-link
14 306 fe80::888:3edd:3f57:f0cb/128
On-link
12 276 fe80::f804:2334:9515:ce3c/128
On-link
1 306 ff00::/8 On-link
14 306 ff00::/8 On-link
12 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [21504] (Microsoft Corporation)
Catalog9 01 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 02 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 03 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 04 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 05 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 06 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 07 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 08 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 09 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 19 C:\Program Files\SpeedBit Video Accelerator\sblsp.dll [177320] (SPEEDbit)
Catalog9 20 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/26/2013 08:59:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 10.0.9200.16384, time stamp: 0x50107ee0
Faulting module name: ntdll.dll, version: 6.2.9200.16384, time stamp: 0x5010aeb6
Exception code: 0xc0000374
Fault offset: 0x000ce881
Faulting process id: 0x1618
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
Faulting package full name: iexplore.exe4
Faulting package-relative application ID: iexplore.exe5

Error: (09/25/2013 08:59:11 PM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.7.0.102 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 6a0

Start Time: 01ceba030396aa77

Termination Time: 4294967295

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id: 67f655b5-25fb-11e3-affb-001aa0c62a67

Faulting package full name:

Faulting package-relative application ID:

Error: (09/24/2013 08:28:48 PM) (Source: Application Hang) (User: )
Description: The program Map.exe version 1.6.1821.2624 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 12c8

Start Time: 01ceb93a984a5315

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.BingMaps_1.6.1821.2624_x86__8wekyb3d8bbwe\Map.exe

Report Id: e212d574-252d-11e3-aff9-001aa0c62a67

Faulting package full name: Microsoft.BingMaps_1.6.1821.2624_x86__8wekyb3d8bbwe

Faulting package-relative application ID: AppexMaps

Error: (09/24/2013 08:27:51 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Farhan Khan)Farhan Khan
Description: App Microsoft.BingMaps_8wekyb3d8bbwe!AppexMaps did not launch within its allotted time.

Error: (09/24/2013 06:04:46 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Farhan Khan)Farhan Khan
Description: App Microsoft.XboxLIVEGames_8wekyb3d8bbwe!Microsoft.XboxLIVEGames did not launch within its allotted time.

Error: (09/22/2013 08:25:14 PM) (Source: Microsoft-Windows-RestartManager) (User: Farhan Khan)Farhan Khan
Description: Application or service 'ovpntray' could not be shut down.

Error: (09/18/2013 09:42:14 PM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8898008d)

Error: (09/17/2013 09:19:02 PM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8898008d)

Error: (09/17/2013 04:25:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 29.0.1547.66, time stamp: 0x5224d150
Faulting module name: ntdll.dll, version: 6.2.9200.16384, time stamp: 0x5010aeb6
Exception code: 0xc000000d
Fault offset: 0x000e888c
Faulting process id: 0x614
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5

Error: (09/17/2013 04:25:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 29.0.1547.66, time stamp: 0x5224d150
Faulting module name: ntdll.dll, version: 6.2.9200.16384, time stamp: 0x5010aeb6
Exception code: 0xc000000d
Fault offset: 0x000e888c
Faulting process id: 0x614
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5


System errors:
=============
Error: (09/26/2013 01:10:01 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:56:37 PM on ?9/?26/?2013 was unexpected.

Error: (09/26/2013 00:56:37 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:39:12 AM on ?9/?26/?2013 was unexpected.

Error: (09/26/2013 09:00:53 AM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Error: (09/26/2013 08:47:09 AM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Error: (09/26/2013 08:35:10 AM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Error: (09/25/2013 04:19:57 PM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Error: (09/25/2013 04:19:57 PM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Error: (09/25/2013 04:19:57 PM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Error: (09/25/2013 04:19:56 PM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Error: (09/25/2013 04:19:56 PM) (Source: Schannel) (User: SYSTEM)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================


18 WoS Extreme Trucker 2 (v.1.0) (Version: 1.0)
Adobe Acrobat 7.0.1 and Reader 7.0.1 Update (Version: 7.0.2)
Adobe Reader 7.0 (Version: 7.0.0)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
Amazon Browser Bar (Version: 3.0)
Assassin's Creed ® III (Version: 1.00)
Assassins Creed III version 5.1 (Version: 5.1)
Audacity 2.0.3 (Version: 2.0.3)
Beetle Bomp Deluxe (Version: 1.0.0)
Bengal (remove only)
Birds On A Wire
Butterfly Escape
Cheat Engine 6.3
Convert DOC to PDF For Word 1.00
CyberGhost VPN
Google Chrome (Version: 29.0.1547.76)
Google Update Helper (Version: 1.3.21.153)
Internet Download Manager
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
Macromedia Shockwave Player
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft Encarta Premium 2006 DVD (Version: 2006)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Need for Speed Most Wanted version 5.1 (Version: 5.1)
NVIDIA 3D Vision Controller Driver 320.49 (Version: 320.49)
NVIDIA 3D Vision Driver 320.49 (Version: 320.49)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.124.810)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2049)
Skype Click to Call (Version: 6.4.11328)
Skype™ 6.7 (Version: 6.7.102)
SpeedBit Video Accelerator (Version: 3380(build_3064))
Sweetopia (Version: 1.0.0)
swMSM (Version: 12.0.0.1)
UltraISO Premium V9.33
Virtual DJ Pro Full - Atomix Productions
VLC media player 2.0.8 (Version: 2.0.8)
WinRAR 4.00 beta 2 (32-bit) (Version: 4.00.2)
Word to PDF Converter 3.0
ZD Soft Screen Recorder (Version: 5.4.0)

**** End of log ****
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#6
PhrantiQ

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Alright I have a few programs you have installed I'd like to discuss real fast:
  • CyberGhost VPN - Do you actively use this and would like to keep it? If so, can you verify it's disabled while we test? Furthermore if you don't need it, uninstall it.
  • Internet Download Manager - Based on your Hosts file, I'm assuming you added the lines to block this from reaching out for updates or a crack did (unless I'm mistaken and you legally purchased it). I'd remove this unless it's truly key/needed.
  • Java Auto Updater - This is just a heads up but Java will install Ask and other junkware when it updates through the auto updater. Keep an eye out for all the stuff it installs, as they may slow things down a lot!
CURRENT STATUS: Quick Check On Current Status
As the MiniToolBox did reset a few settings with regards to your internet connection, I'd like to know how your systems running and if you are still having the same issue. Also want to verify you ran TFC on the machine, correct? Please post back with the results/status.

On a side note, I see a lot of unexpected shut downs in your log. Do you currently experience any BSOD's or times where the system locks up or possibly just shuts down?
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#7
farhan7820

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Well you asked about shut down's. Well I'm living in Pakistan and there's a huge problem of power-cuts so, sometimes the power just cuts and the computer shut's down and the software's I need CyberGhostVPN, IDM but not Java that much and you said a problem with IDM should I purchase a new copy of Internet Download Manager

Edited by farhan7820, 26 September 2013 - 04:09 AM.

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#8
PhrantiQ

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Did you properly purchase the previous IDM? As for your power outages, ok that makes sense. Was just checking up on those! Anyway I will post more shortly, once I am at my office (on cell now).
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#9
farhan7820

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No I was just browsing the web and found a free full version so I downloaded it so, do I have to purchase a new license.
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#10
PhrantiQ

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Well illegal downloads can cause chaos, however for right now please just run through the following steps and we'll go from there.
 
STEP FIVE: Adware, Junkware and Browser HiJack Check
  • Please download a fresh copy of AdwCleaner from HERE.

    WARNING: Before continuing on, please save and close out of all your open windows and programs! This is because AdwCleaner will close out of many programs and processes, as well as ask you to reboot the system.

    Once the file has been downloaded, please execute/run the program as follows...
  • Windows XP: Double click the program while using an Administrator account.
  • Windows Vista, 7, 8: Right click on the file and select Run as administrator from the context menu.
Once the program window is open, please click on the button labelled Scan. Once the scan is complete, please click on Clean. This will run through the process of removals and have multiple prompts or windows pop up, in which you need to click OK on. This will cause your machine to reboot, so do not be alarmed. Once the machine has successfully rebooted, the results or log will open up as a text file - Please copy and paste this into a response on here. STEP SIX: Windows Repair Utility
  • Please download Windows Repair (AIO - Portable) and go to the 2nd from last tab labeled Start Repairs. Once on this tab, please select the button Start. The warning that pops up can be followed or not, however sometimes running those at this time can be non beneficial or further worsen the issues.

    Inside of here, please check all of the following items:
    • Register System Files
    • Repair Windows Firewall
    • Repair Internet Explorer
    • Repair Hosts File
    • Remove Policies Set By Infections
    • Repair Winsock & DNS Cache
    • Remove Temp Files
    • Repair Proxy Settings
    • Repair File Associations
    • Ignore drop down list, just select the parent.
  • Restore Important Windows Services
  • Set Windows Services To Default At Start
Once the proper items have been selected, please click on Start. If the program requests you to reboot your machine after running, please allow it to do so. Once you've rebooted please see if your issue persists and post back with the results and any errors/changes you notice.
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#11
farhan7820

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Nope looks like it's one bad problem. Huh.......... If it's an OS problem should I reinstall Windows ?

Edited by farhan7820, 26 September 2013 - 07:42 AM.

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#12
PhrantiQ

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I wouldn't jump that far ahead just yet, haha.
 
STEP SEVEN: Open DNS Setup
Please setup your IPv4 DNS settings to use Google's Open DNS. To do this, please follow the instructions found HERE. Once that is setup, please reboot your computer and see if any changes in your issues occur. STEP EIGHT:
Provided issue persists, please power cycle (turn off for 10 seconds, then turn on) your Modem and Router. Once this is done, please test the connection on your machine again. If issue persists, then please place a call with your ISP (Internet Service Provider) and have them look into possible routing issues or limitations on your account. Please bring up the issue with reaching BleepingComputer specifically, and push them a bit to give you a reason and resolve it. They will likely try to pass on the blame, don't just let them - Push back a bit and demand a solution. Post back with the results and a recap of what they said here.  
If all these fail, I do have some more steps we can try, which take a bit too much time to write up and guide you through at this time - As I am at my place of work. Sorry! Hopefully one of those does resolve the issue however.
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#13
farhan7820

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Al-right I'll check these steps out but I'm closing the topic cause you'll be frustrated with my problem so, thanks a lot and yeah I've added you to my friends list. :rolleyes:
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