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BSOD - Windows Vista


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#1
RollyM

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Lenovo Ideapad Y430 (About 3 years old)
Operating System: Windows Vista
Antivirus: Norton 360 (Licensed)
RAM: 4GB

Started encountering a BSOD today for first time in this laptop's usage history. This occurs everytime I open a specific folder in C:. This folder contains about 500 images.

Minidump is attached alongwith. Any help will be highly appreciated.

Regards

Attached Files


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#2
RollyM

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Using Windows Debugger I figured the problem to be this driver - dxgkrnl.sys.
But I am not sure of how to figure out if its hardware problem or driver/software?

Generally, BSOD is coming when trying to open images from specific folder with over 500 images.

Any help would be appreciated.

Regards
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#3
Naathim

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Please Download BlueScreenView:
If you don't know which version should work for you, please go to menu Start -> right click on My Computer -> select Properties and in the opened window should be the information is it 32-bit or 64-bit.

Unzip the downloaded file and run BlueScreenView.exe
When scanning is done, go Edit -> Select All.
Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.Get autoruns by Sysinternals from here

Download, Save and Run the program by right clicking and Run As Admin.
Wait until it completes scanning. A notice Ready should appear in the left lower corner.
Go to File -> Save -> Filetype *.txt and name it.

Attach the file to your reply.
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#4
RollyM

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BlueScreenView Output

==================================================
Dump File : Mini092613-06.dmp
Crash Time : 9/26/2013 6:01:09 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xb7470600
Parameter 3 : 0xb7470610
Parameter 4 : 0x0a02020b
Caused By Driver : hal.dll
Caused By Address : hal.dll+75b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd0e3
Stack Address 1 : ntkrnlpa.exe+ee00c
Stack Address 2 : dxgkrnl.sys+2858e
Stack Address 3 : dxgkrnl.sys+6eb35
Computer Name :
Full Path : C:\Windows\Minidump\Mini092613-06.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,232
Dump File Time : 9/26/2013 6:04:02 PM
==================================================

==================================================
Dump File : Mini092613-05.dmp
Crash Time : 9/26/2013 5:47:58 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xb00bea58
Parameter 3 : 0xb00bea68
Parameter 4 : 0x0a020202
Caused By Driver : hal.dll
Caused By Address : hal.dll+75b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd0e3
Stack Address 1 : ntkrnlpa.exe+ee00c
Stack Address 2 : dxgkrnl.sys+2858e
Stack Address 3 : dxgkrnl.sys+6eb35
Computer Name :
Full Path : C:\Windows\Minidump\Mini092613-05.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,232
Dump File Time : 9/26/2013 5:50:33 PM
==================================================

==================================================
Dump File : Mini092613-04.dmp
Crash Time : 9/26/2013 4:09:56 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xd0776f28
Parameter 3 : 0xd0776f38
Parameter 4 : 0x0a020804
Caused By Driver : hal.dll
Caused By Address : hal.dll+75b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd0e3
Stack Address 1 : ntkrnlpa.exe+ee00c
Stack Address 2 : dxgkrnl.sys+2858e
Stack Address 3 : dxgkrnl.sys+6eb35
Computer Name :
Full Path : C:\Windows\Minidump\Mini092613-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,232
Dump File Time : 9/26/2013 4:11:49 PM
==================================================

==================================================
Dump File : Mini092613-03.dmp
Crash Time : 9/26/2013 2:43:08 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xb8f92568
Parameter 3 : 0xb8f92578
Parameter 4 : 0x0a020403
Caused By Driver : hal.dll
Caused By Address : hal.dll+75b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd0e3
Stack Address 1 : ntkrnlpa.exe+ee00c
Stack Address 2 : dxgkrnl.sys+2858e
Stack Address 3 : dxgkrnl.sys+6eb35
Computer Name :
Full Path : C:\Windows\Minidump\Mini092613-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,232
Dump File Time : 9/26/2013 2:44:58 PM
==================================================

==================================================
Dump File : Mini092613-02.dmp
Crash Time : 9/26/2013 2:36:38 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xbc91c4e8
Parameter 3 : 0xbc91c4f8
Parameter 4 : 0x0a020623
Caused By Driver : hal.dll
Caused By Address : hal.dll+75b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd0e3
Stack Address 1 : ntkrnlpa.exe+ee00c
Stack Address 2 : dxgkrnl.sys+2858e
Stack Address 3 : dxgkrnl.sys+6eb35
Computer Name :
Full Path : C:\Windows\Minidump\Mini092613-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,232
Dump File Time : 9/26/2013 2:38:49 PM
==================================================

==================================================
Dump File : Mini092613-01.dmp
Crash Time : 9/26/2013 2:26:53 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xc4026778
Parameter 3 : 0xc4026788
Parameter 4 : 0x0a020803
Caused By Driver : hal.dll
Caused By Address : hal.dll+75b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd0e3
Stack Address 1 : ntkrnlpa.exe+ee00c
Stack Address 2 : dxgkrnl.sys+2858e
Stack Address 3 : dxgkrnl.sys+6eb35
Computer Name :
Full Path : C:\Windows\Minidump\Mini092613-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,232
Dump File Time : 9/26/2013 2:29:10 PM
==================================================


Autoruns output:
===============
Attached as file

Attached Files


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#5
RollyM

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More Info from Windows Notification on restart post BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 00000020
BCP2: B9F40C10
BCP3: B9F40C20
BCP4: 0A020405
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
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#6
Naathim

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THis suggest problemswith the video card driver.
Have you recently updated drivers?
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#7
RollyM

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Hello
Yes, I recently updated video drivers. Downloaded the latest from Lenovo website for my Ideapad Y430 and installed them. If I remember correctly, then yes, BSODs started coming after it.
Now what to do please?

Regards
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#8
Naathim

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Let's try to downgrade them.

Is this Windows Vista 32- or 64-bit?

Also what video card is in it? Intel or Nvidia?

Also tell me what is the version of the driver currently installed.
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#9
RollyM

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Hello
Thanks for support so far. :)

Windows Vista 32 Bit
Display Adapter - Intel (Mobile Intel® 4 Series Express Chipset Family)
Driver Provider: Intel Corporation
Driver Version: 7.15.10.1545

And Device manager does not give me any option to Rollback driver. Rollback is greyed out.

Please suggest.
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