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Removal instructions for ComSafeguard

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#1
Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is ComSafeguard?

The Malwarebytes research team has determined that ComSafeguard is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with ComSafeguard?

This is how the main screen of the rogue application looks:

Posted Image

You will find this icon in your taskbar:

Posted Image

And see these warnings:

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How did ComSafeguard get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove ComSafeguard?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes Anti-Malware
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of ComSafeguard?

  • No, Malwarebytes' Anti-Malware removes ComSafeguard completely.

How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the ComSafeguard rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


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Technical details for experts

Signs in a HijackThis log:
Running processes:
C:\Program Files (x86)\comsafeguard\comsafeguard.exe
C:\Program Files (x86)\comsafeguard\comsafemon.exe

Alterations made by the installer:
File system details
---------------------------------------------
    Adds the folder C:\Program Files (x86)\comsafeguard
       Adds the file comsafeguard.exe"="7/30/2013 5:14 PM, 143360 bytes, A
       Adds the file comsafemon.exe"="7/30/2013 11:41 AM, 69632 bytes, A
       Adds the file comsafesvc.exe"="7/30/2013 11:29 AM, 98401 bytes, A
       Adds the file option.ini"="9/28/2013 2:24 AM, 83 bytes, A
       Adds the file partner.ini"="9/28/2013 2:24 AM, 23 bytes, A
       Adds the file Uninstall.exe"="9/28/2013 2:24 AM, 141258 bytes, A
    Adds the folder C:\Program Files (x86)\comsafeguard\img
       Adds the file alert.bmp"="6/27/2013 10:48 PM, 407288 bytes, A
       Adds the file boot_icon_01.bmp"="5/3/2013 8:26 PM, 1494 bytes, A
       Adds the file btn10.bmp"="6/24/2013 12:20 AM, 26676 bytes, A
       Adds the file btn11.bmp"="6/24/2013 12:20 AM, 26676 bytes, A
       Adds the file btn20.bmp"="6/24/2013 12:21 AM, 26676 bytes, A
       Adds the file btn21.bmp"="6/24/2013 12:26 AM, 26676 bytes, A
       Adds the file btn30.bmp"="6/24/2013 12:22 AM, 26676 bytes, A
       Adds the file btn31.bmp"="6/24/2013 12:25 AM, 26676 bytes, A
       Adds the file btn40.bmp"="6/24/2013 12:23 AM, 26676 bytes, A
       Adds the file btn41.bmp"="6/24/2013 12:25 AM, 26676 bytes, A
       Adds the file btn50.bmp"="6/24/2013 12:23 AM, 26676 bytes, A
       Adds the file btn51.bmp"="6/24/2013 12:24 AM, 26676 bytes, A
       Adds the file check_f.bmp"="4/20/2013 11:07 PM, 774 bytes, A
       Adds the file check_t.bmp"="4/20/2013 11:07 PM, 774 bytes, A
       Adds the file close.bmp"="6/24/2013 12:01 AM, 1272 bytes, A
       Adds the file del0.bmp"="6/24/2013 12:06 AM, 29384 bytes, A
       Adds the file del1.bmp"="6/24/2013 12:07 AM, 29384 bytes, A
       Adds the file deletebtn.bmp"="6/24/2013 12:54 AM, 11288 bytes, A
       Adds the file deletesbtn.bmp"="6/24/2013 1:03 AM, 5776 bytes, A
       Adds the file iebtn.bmp"="6/24/2013 12:27 AM, 49908 bytes, A
       Adds the file mainbar.bmp"="6/27/2013 8:30 PM, 221456 bytes, A
       Adds the file max.bmp"="6/24/2013 12:03 AM, 1348 bytes, A
       Adds the file membtn.bmp"="6/24/2013 12:28 AM, 49908 bytes, A
       Adds the file mini.bmp"="6/24/2013 12:04 AM, 1272 bytes, A
       Adds the file opt.bmp"="6/24/2013 12:02 AM, 1348 bytes, A
       Adds the file page1.bmp"="6/27/2013 10:44 PM, 1131656 bytes, A
       Adds the file page2.bmp"="6/27/2013 10:45 PM, 1131656 bytes, A
       Adds the file page3.bmp"="6/27/2013 10:45 PM, 1131656 bytes, A
       Adds the file page4.bmp"="6/27/2013 10:45 PM, 1131656 bytes, A
       Adds the file page5.bmp"="7/30/2013 10:12 AM, 1131654 bytes, A
       Adds the file page6.bmp"="6/27/2013 10:46 PM, 1131656 bytes, A
       Adds the file popclose.bmp"="5/5/2013 7:28 AM, 5238 bytes, A
       Adds the file popdel.bmp"="5/5/2013 7:29 AM, 5238 bytes, A
       Adds the file popmsg.bmp"="6/24/2013 1:55 AM, 84096 bytes, A
       Adds the file progray.bmp"="6/24/2013 12:16 AM, 27056 bytes, A
       Adds the file progreen.bmp"="6/24/2013 12:15 AM, 27056 bytes, A
       Adds the file Prohgress_04gray.bmp"="11/26/2012 9:30 PM, 13858 bytes, A
       Adds the file rmain.bmp"="6/27/2013 8:30 PM, 25508 bytes, A
       Adds the file s0.bmp"="6/24/2013 12:13 AM, 3080 bytes, A
       Adds the file s1.bmp"="6/24/2013 12:13 AM, 3080 bytes, A
       Adds the file t0.bmp"="6/24/2013 12:14 AM, 3080 bytes, A
       Adds the file t1.bmp"="6/24/2013 12:14 AM, 3080 bytes, A
       Adds the file Thumbs.db"="9/3/2013 11:52 PM, 77824 bytes, A
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguard
       Adds the file comsafeguard Á¦°Å.lnk"="9/28/2013 2:24 AM, 2009 bytes, A
       Adds the file comsafeguard.lnk"="9/28/2013 2:24 AM, 1979 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
       Adds the file comsafeguard.lnk"="9/28/2013 2:24 AM, 1091 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu
       Adds the file comsafeguard.lnk"="9/28/2013 2:24 AM, 1985 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\comsafeguard

Registry details 
------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\comsafeguard]
       "Install_Dir"="REG_SZ, "C:\Program Files (x86)\comsafeguard"
       "pid"="REG_SZ, "home"
       "ver"="REG_SZ, "20130904"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\comsafeguard]
       "DisplayIcon"="REG_SZ, ""C:\Program Files (x86)\comsafeguard\Uninstall.exe""
       "DisplayName"="REG_SZ, "comsafeguard 1.0"
       "UninstallString"="REG_SZ, ""C:\Program Files (x86)\comsafeguard\Uninstall.exe""


Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.09.28.04

Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16660
{username} :: MBAM-VM [administrator]

Protection: Disabled

9/28/2013 2:31:34 AM
mbam-log-2013-09-28 (02-31-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 191354
Time elapsed: 1 minute(s), 9 second(s)

Memory Processes Detected: 2
C:\Program Files (x86)\comsafeguard\comsafeguard.exe (Rogue.ComSafeGuard) -> 2652 -> Delete on reboot.
C:\Program Files (x86)\comsafeguard\comsafemon.exe (Rogue.ComSafeGuard) -> 548 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\comsafeguard (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\COMSAFEGUARD (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKLM\SOFTWARE\comsafeguard|Install_Dir (Rogue.ComSafeGuard) -> Data: C:\Program Files (x86)\comsafeguard -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 3
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguard (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard (Rogue.ComSafeGuard) -> Delete on reboot.
C:\Program Files (x86)\comsafeguard\img (Rogue.ComSafeGuard) -> Delete on reboot.

Files Detected: 54
C:\Users\{username}\Desktop\comsafeguard_home.exe (Rogue.Ebiz.K) -> Quarantined and deleted successfully.
C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\comsafeguard.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguard\comsafeguard.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguard\comsafeguard Á¦°Å.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\comsafeguard.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\partner.ini (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\comsafeguard.exe (Rogue.ComSafeGuard) -> Delete on reboot.
C:\Program Files (x86)\comsafeguard\comsafemon.exe (Rogue.ComSafeGuard) -> Delete on reboot.
C:\Program Files (x86)\comsafeguard\comsafesvc.exe (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\option.ini (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\Uninstall.exe (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\alert.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\boot_icon_01.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn10.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn11.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn20.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn21.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn30.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn31.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn40.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn41.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn50.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\btn51.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\check_f.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\check_t.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\close.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\del0.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\del1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\deletebtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\deletesbtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\iebtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\mainbar.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\max.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\membtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\mini.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\opt.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\page1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\page2.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\page3.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\page4.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\page5.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\page6.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\popclose.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\popdel.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\popmsg.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\progray.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\progreen.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\Prohgress_04gray.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\rmain.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\s0.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\s1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\t0.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\t1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.
C:\Program Files (x86)\comsafeguard\img\Thumbs.db (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.

(end)


As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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