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computer kicks me off internet


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#1
Dabruce

Dabruce

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OTL logfile created on: 9/29/2013 1:30:06 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Denise\Downloads
Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16686)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.75 Gb Total Physical Memory | 1.67 Gb Available Physical Memory | 60.89% Memory free
5.50 Gb Paging File | 4.22 Gb Available in Paging File | 76.85% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 223.03 Gb Total Space | 156.67 Gb Free Space | 70.25% Space Free | Partition Type: NTFS
Drive D: | 9.85 Gb Total Space | 1.73 Gb Free Space | 17.58% Space Free | Partition Type: NTFS

Computer Name: DENISE | User Name: Denise | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/09/29 13:19:32 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Denise\Downloads\OTL.exe
PRC - [2013/09/16 20:21:30 | 000,829,392 | ---- | M] (Google Inc.) -- C:\Program Files\Google\Chrome\Application\chrome.exe
PRC - [2013/07/17 16:03:52 | 000,770,432 | ---- | M] (Enigma Software Group USA, LLC.) -- C:\Program Files\Enigma Software Group\SpyHunter\SH4Service.exe
PRC - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2013/04/04 14:50:32 | 000,532,040 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
PRC - [2013/01/27 12:11:46 | 000,295,232 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\NisSrv.exe
PRC - [2013/01/27 12:11:46 | 000,020,456 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\MsMpEng.exe
PRC - [2013/01/27 12:11:06 | 000,947,152 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Security Client\msseces.exe
PRC - [2012/11/22 19:48:41 | 000,049,152 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\taskhost.exe
PRC - [2011/02/24 22:30:54 | 002,616,320 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2008/04/26 01:15:26 | 000,361,808 | ---- | M] () -- C:\Windows\SMINST\BLService.exe
PRC - [2007/01/04 14:38:08 | 000,024,652 | ---- | M] (Viewpoint Corporation) -- C:\Program Files\Viewpoint\Common\ViewpointService.exe


========== Modules (No Company Name) ==========

MOD - [2013/09/16 20:21:27 | 000,410,576 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\29.0.1547.76\ppgooglenaclpluginchrome.dll
MOD - [2013/09/16 20:21:26 | 013,611,984 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\29.0.1547.76\PepperFlash\pepflashplayer.dll
MOD - [2013/09/16 20:21:25 | 004,053,456 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\29.0.1547.76\pdf.dll
MOD - [2013/09/16 20:20:34 | 000,709,584 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\29.0.1547.76\libglesv2.dll
MOD - [2013/09/16 20:20:33 | 000,099,792 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\29.0.1547.76\libegl.dll
MOD - [2013/09/16 20:20:31 | 001,604,560 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\29.0.1547.76\ffmpegsumo.dll
MOD - [2011/03/17 01:11:16 | 004,297,568 | ---- | M] () -- C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
MOD - [2010/10/20 16:45:26 | 008,801,120 | ---- | M] () -- C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
MOD - [2008/06/11 22:18:38 | 000,120,216 | ---- | M] () -- C:\Program Files\HP\QuickPlay\Kernel\TV\CLSchMgr.dll
MOD - [2008/06/11 22:18:36 | 000,259,480 | ---- | M] () -- C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapEngine.dll
MOD - [2008/06/11 22:18:34 | 000,345,384 | ---- | M] () -- C:\Program Files\HP\QuickPlay\Kernel\TV\CLTinyDB.dll


========== Services (SafeList) ==========

SRV - [2013/07/17 16:03:52 | 000,770,432 | ---- | M] (Enigma Software Group USA, LLC.) [Auto | Running] -- C:\Program Files\Enigma Software Group\SpyHunter\SH4Service.exe -- (SpyHunter 4 Service)
SRV - [2013/05/26 21:57:27 | 000,680,960 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2013/05/02 07:02:50 | 000,256,904 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe -- (MBAMScheduler)
SRV - [2013/02/28 23:00:53 | 001,343,400 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\Wat\WatAdminSvc.exe -- (WatAdminSvc)
SRV - [2013/01/27 12:11:46 | 000,295,232 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- c:\Program Files\Microsoft Security Client\NisSrv.exe -- (NisSrv)
SRV - [2013/01/27 12:11:46 | 000,020,456 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)
SRV - [2012/09/20 14:28:48 | 030,785,672 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Microsoft Office\Office14\GROOVE.EXE -- (Microsoft SharePoint Workspace Audit Service)
SRV - [2009/07/13 18:16:13 | 000,025,088 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\sensrsvc.dll -- (SensrSvc)
SRV - [2008/04/26 01:15:26 | 000,361,808 | ---- | M] () [Auto | Running] -- C:\Windows\SMINST\BLService.exe -- (Recovery Service for Windows)
SRV - [2007/01/04 14:38:08 | 000,024,652 | ---- | M] (Viewpoint Corporation) [Auto | Running] -- C:\Program Files\Viewpoint\Common\ViewpointService.exe -- (Viewpoint Manager Service)


========== Driver Services (SafeList) ==========

DRV - [2013/04/04 14:50:32 | 000,022,856 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Running] -- C:\Windows\System32\drivers\mbam.sys -- (MBAMProtector)
DRV - [2013/01/20 16:59:04 | 000,100,328 | ---- | M] (Microsoft Corporation) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\NisDrvWFP.sys -- (NisDrv)
DRV - [2012/06/22 12:01:32 | 000,019,984 | ---- | M] () [File_System | On_Demand | Stopped] -- C:\Windows\System32\drivers\EsgScanner.sys -- (EsgScanner)
DRV - [2010/11/20 14:29:24 | 000,052,224 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV - [2010/11/20 14:29:03 | 000,027,264 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV - [2009/07/23 22:01:00 | 009,791,072 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\nvlddmkm.sys -- (nvlddmkm)
DRV - [2009/07/13 15:02:52 | 000,347,264 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\nvm62x32.sys -- (NVENETFD)
DRV - [2009/07/13 15:02:46 | 001,096,704 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\athr.sys -- (athr)
DRV - [2008/06/05 09:58:42 | 000,222,208 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\CHDRT32.sys -- (CnxtHdAudService)
DRV - [2008/05/09 12:17:32 | 000,043,040 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\nvhda32v.sys -- (NVHDA)
DRV - [2008/04/24 15:51:46 | 000,014,848 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\nvsmu.sys -- (nvsmu)
DRV - [2007/10/17 16:36:54 | 000,008,704 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\XAudio.sys -- (XAudio)
DRV - [2007/06/18 17:12:04 | 000,016,768 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\HpqKbFiltr.sys -- (HpqKbFiltr)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
IE - HKLM\..\SearchScopes,DefaultScope = {EEE6C360-6118-11DC-9C72-001320C79847}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{685C70A8-69E7-4296-99AE-AE0FF5626AB7}: "URL" = http://www.ask.com/w...}&l=dis&o=uscql
IE - HKLM\..\SearchScopes\{ECB8D6FF-1703-45C4-881F-5BC84A7AD4AD}: "URL" = http://search.yahoo....ing}&fr=hp-psnb
IE - HKLM\..\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}: "URL" = http://start.sweetpa...2-001F1643DBBC}

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...avilion&pf=cnnb
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\..\SearchScopes,DefaultScope = {484AE7B2-F9D7-4C4B-B571-02F929053B2E}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE10SR
IE - HKCU\..\SearchScopes\{484AE7B2-F9D7-4C4B-B571-02F929053B2E}: "URL" = http://www.google.co...utputEncoding?}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw_1202122.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.40.2: C:\Windows\system32\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.40.2: C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.0.8: C:\Program Files\VideoLAN\VLC\npvlc.dll (VideoLAN)
FF - HKLM\Software\MozillaPlugins\@viewpoint.com/VMP: C:\Program Files\Viewpoint\Viewpoint Media Player\npViewpoint.dll ()
FF - HKCU\Software\MozillaPlugins\@talk.google.com/GoogleTalkPlugin: C:\Users\Denise\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll (Google)
FF - HKCU\Software\MozillaPlugins\@talk.google.com/O1DPlugin: C:\Users\Denise\AppData\Roaming\Mozilla\plugins\npo1d.dll (Google)
FF - HKCU\Software\MozillaPlugins\@talk.google.com/O3DPlugin: C:\Users\Denise\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll ()
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\Denise\AppData\Local\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\Denise\AppData\Local\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn2 [2013/02/26 05:52:29 | 000,000,000 | ---D | M]


========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}{google:omniboxStartMarginParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client={google:suggestClient}&q={searchTerms}&{google:cursorPosition}{google:zeroPrefixUrl}sugkey={google:suggestAPIKeyParameter}
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files\Google\Chrome\Application\29.0.1547.76\PepperFlash\pepflashplayer.dll
CHR - plugin: Chrome Remote Desktop Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files\Google\Chrome\Application\29.0.1547.76\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files\Google\Chrome\Application\29.0.1547.76\pdf.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files\Adobe\Reader 8.0\Reader\Browser\nppdf32.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files\Google\Update\1.3.21.135\npGoogleUpdate3.dll
CHR - plugin: MetaStream 3 Plugin (Enabled) = C:\Program Files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
CHR - Extension: Google Docs = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\
CHR - Extension: Google Drive = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: YouTube = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\
CHR - Extension: Google Search = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: Google+ = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\dlppkpafhbajpcmmoheippocdidnckmm\1.2.0.418_0\
CHR - Extension: Hangouts call = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\kbpgddbgniojgndnhlkjbkpknjhppkbk\2013.610.1345_0\
CHR - Extension: Chrome In-App Payments service = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.4.11_0\
CHR - Extension: Gmail = C:\Users\Denise\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2006/09/18 14:41:30 | 000,000,761 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (Unit) - {2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3} - C:\Users\admin\AppData\Local\UnitLayers\temp.dat ()
O2 - BHO: (Groove GFS Browser Helper) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (no name) - {7736C7FA-512D-11E2-B871-DEC36088709B} - No CLSID value found.
O2 - BHO: (Office Document Cache Handler) - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O4 - HKLM..\Run: [BCSSync] C:\Program Files\Microsoft Office\Office14\BCSSync.exe (Microsoft Corporation)
O4 - HKLM..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe (Hewlett-Packard)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKLM..\Run: [NvCplDaemon] C:\Windows\System32\NvCpl.dll (NVIDIA Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O8 - Extra context menu item: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office\Office14\EXCEL.EXE (Microsoft Corporation)
O8 - Extra context menu item: Se&nd to OneNote - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{4FFC9FDD-4A5D-4191-95FA-1A76B64619F0}: DhcpNameServer = 192.168.1.1
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O28 - HKLM ShellExecuteHooks: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/06/10 14:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/09/29 12:02:34 | 000,000,000 | ---D | C] -- C:\Users\Denise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\SpyHunter
[2013/09/29 12:02:33 | 000,000,000 | ---D | C] -- C:\sh4ldr
[2013/09/29 11:31:44 | 000,000,000 | ---D | C] -- C:\Program Files\Enigma Software Group
[2013/09/29 11:30:53 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Wise Installation Wizard
[2013/09/27 13:43:10 | 000,000,000 | ---D | C] -- C:\Users\Denise\AppData\Roaming\Mozilla
[2013/09/27 13:29:12 | 000,000,000 | ---D | C] -- C:\Users\Denise\AppData\Local\LogMeIn Rescue Calling Card
[2013/09/27 13:08:07 | 000,000,000 | ---D | C] -- C:\ProgramData\Oracle
[2013/09/27 12:53:38 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Java
[2013/09/27 12:53:13 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java
[2013/09/27 11:24:26 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Alltech Support 855-423-1212
[2013/09/27 11:24:24 | 000,000,000 | ---D | C] -- C:\Program Files\LogMeIn Rescue Calling Card
[2013/09/27 11:14:57 | 000,000,000 | ---D | C] -- C:\Users\Denise\AppData\Roaming\Malwarebytes
[2013/09/27 11:14:46 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2013/09/27 11:14:31 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2013/09/27 11:14:27 | 000,022,856 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbam.sys
[2013/09/27 11:14:27 | 000,000,000 | ---D | C] -- C:\Program Files\Malwarebytes' Anti-Malware
[2013/09/27 11:14:18 | 000,000,000 | ---D | C] -- C:\Users\Denise\AppData\Local\Programs
[2013/09/26 16:16:42 | 000,000,000 | ---D | C] -- C:\Users\Denise\AppData\Local\LogMeIn Rescue Applet
[2013/09/26 15:35:25 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\SparkTrust
[2013/09/26 15:35:18 | 000,000,000 | ---D | C] -- C:\ProgramData\SparkTrust
[2013/09/26 15:35:18 | 000,000,000 | ---D | C] -- C:\Program Files\SparkTrust
[2013/09/07 20:51:19 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\VideoLAN
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/09/29 13:18:01 | 000,000,884 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/09/29 12:14:05 | 000,009,728 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/09/29 12:14:05 | 000,009,728 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/09/29 12:07:40 | 000,000,246 | ---- | M] () -- C:\Users\Public\Documents\hpqp.ini
[2013/09/29 12:07:32 | 000,000,880 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/09/29 12:07:31 | 000,000,450 | ---- | M] () -- C:\Windows\tasks\SparkTrust Update Version3 Startup Task.job
[2013/09/29 12:06:46 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/09/29 12:06:32 | 2213,351,424 | -HS- | M] () -- C:\hiberfil.sys
[2013/09/29 12:02:34 | 000,002,248 | ---- | M] () -- C:\Users\Denise\Desktop\SpyHunter.lnk
[2013/09/29 08:13:45 | 000,000,000 | ---- | M] () -- C:\Users\Denise\Donít
[2013/09/28 21:11:32 | 000,002,026 | ---- | M] () -- C:\Windows\epplauncher.mif
[2013/09/27 18:00:00 | 000,000,440 | ---- | M] () -- C:\Windows\tasks\SparkTrust Registration3.job
[2013/09/27 11:24:27 | 000,002,409 | ---- | M] () -- C:\Users\Public\Desktop\Alltech Support 855-423-1212.lnk
[2013/09/27 11:14:46 | 000,001,071 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2013/09/26 19:43:24 | 000,000,498 | ---- | M] () -- C:\Windows\tasks\SparkTrust PC Cleaner Plus.job
[2013/09/26 19:43:24 | 000,000,398 | ---- | M] () -- C:\Windows\tasks\SparkTrust Update Version3.job
[2013/09/13 09:37:22 | 000,429,272 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
[2013/09/07 20:51:19 | 000,001,028 | ---- | M] () -- C:\Users\Public\Desktop\VLC media player.lnk
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/09/29 12:02:34 | 000,002,248 | ---- | C] () -- C:\Users\Denise\Desktop\SpyHunter.lnk
[2013/09/29 08:13:45 | 000,000,000 | ---- | C] () -- C:\Users\Denise\Donít
[2013/09/27 11:24:26 | 000,002,409 | ---- | C] () -- C:\Users\Public\Desktop\Alltech Support 855-423-1212.lnk
[2013/09/27 11:14:46 | 000,001,071 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2013/09/26 15:35:57 | 000,000,440 | ---- | C] () -- C:\Windows\tasks\SparkTrust Registration3.job
[2013/09/26 15:35:30 | 000,000,450 | ---- | C] () -- C:\Windows\tasks\SparkTrust Update Version3 Startup Task.job
[2013/09/26 15:35:29 | 000,000,398 | ---- | C] () -- C:\Windows\tasks\SparkTrust Update Version3.job
[2013/09/26 15:35:26 | 000,000,498 | ---- | C] () -- C:\Windows\tasks\SparkTrust PC Cleaner Plus.job
[2013/09/07 20:51:19 | 000,001,028 | ---- | C] () -- C:\Users\Public\Desktop\VLC media player.lnk
[2013/02/26 06:11:51 | 000,021,316 | ---- | C] () -- C:\Windows\System32\emptyregdb.dat
[2013/02/25 16:45:16 | 000,003,948 | ---- | C] () -- C:\Windows\System32\drivers\nvphy.bin
[2012/06/22 12:01:32 | 000,019,984 | ---- | C] () -- C:\Windows\System32\ESGScanner.sys
[2012/06/22 12:01:32 | 000,019,984 | ---- | C] () -- C:\Windows\System32\drivers\EsgScanner.sys

========== ZeroAccess Check ==========

[2009/07/13 21:42:31 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/07/25 18:55:59 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 14:29:20 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = %systemroot%\system32\wbem\wbemess.dll -- [2009/07/13 18:16:17 | 000,342,528 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2013/05/06 18:35:23 | 000,000,000 | ---D | M] -- C:\Users\Denise\AppData\Roaming\WildTangent

========== Purity Check ==========



< End of report >


When I get on the internet for a while then kicks me off then I can get back on for a while then kicks me off again. Is this a soft ware problem or hard ware problem.
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