Administrator Question
Started by
WilliamP
, Sep 29 2013 05:15 PM
#1
Posted 29 September 2013 - 05:15 PM
WilliamP
-
- Member
-
- 185 posts
Member
#2
Posted 30 September 2013 - 03:53 AM
PhrantiQ
-
- Member
-
- 399 posts
Member
I don't fully understand the setup of the profiles on your PC, so what I'd like to do is gather a bit of information if you'd be so kind. Please follow these steps and then post back, after which we can assist you further.
STEP ONE: MiniToolBox Collecting Information
As a good rule of thumb, I like to get rid of temp/junk files off any and all systems I work on. Reason being that I've seen some build up of caches and junk files cause all sorts of chaos on multiple occasions, so why not just take a few minutes to clean the PC up.However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).
Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now.
Please post up the requested log from Step One and any more information you can give, then I will review this and help you further. Thank you for your time and patience as we work through this.
STEP ONE: MiniToolBox Collecting Information
- At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
- List content of Hosts
- List last 10 Event Viewer Errors
- List Installed Programs
- List Devices
- Only-Problems (leave it checked)
- List Users, Partitions and Memory Size
- List Minidump Files
- List Restore Points
After you've selected just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy/paste that into a reply.
As a good rule of thumb, I like to get rid of temp/junk files off any and all systems I work on. Reason being that I've seen some build up of caches and junk files cause all sorts of chaos on multiple occasions, so why not just take a few minutes to clean the PC up.However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).
Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now.
Please post up the requested log from Step One and any more information you can give, then I will review this and help you further. Thank you for your time and patience as we work through this.
#3
Posted 30 September 2013 - 09:36 AM
WilliamP
- Topic Starter
-
- Member
-
- 185 posts
Member
MiniToolBox Log
Running from "C:\Users\Bill's\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================
========================= Event log errors: ===============================
Application errors:
==================
Error: (09/30/2013 11:26:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 11:19:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 10:38:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 05:20:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 09:12:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:08:00 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:01:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 04:50:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: msiexec.exe, version: 5.0.7601.17514, time stamp: 0x4ce79d93
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x00000000000035e1
Faulting process id: 0xfe8
Faulting application start time: 0xmsiexec.exe0
Faulting application path: msiexec.exe1
Faulting module path: msiexec.exe2
Report Id: msiexec.exe3
Error: (09/28/2013 04:50:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: msiexec.exe, version: 5.0.7601.17514, time stamp: 0x4ce79d93
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x00000000000035e1
Faulting process id: 0xc14
Faulting application start time: 0xmsiexec.exe0
Faulting application path: msiexec.exe1
Faulting module path: msiexec.exe2
Report Id: msiexec.exe3
Error: (09/28/2013 04:49:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
System errors:
=============
Error: (09/30/2013 11:22:47 AM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}
Error: (09/30/2013 11:17:36 AM) (Source: DCOM) (User: )
Description: 1068netman{BA126AD1-2166-11D1-B1D0-00805FC1270E}
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: DCOM) (User: )
Description: 1068netprofm{A47979D2-C419-11D9-A5B4-001185AD2B89}
Error: (09/30/2013 11:17:30 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
Microsoft Office Sessions:
=========================
Error: (09/30/2013 11:26:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 11:19:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 10:38:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 05:20:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 09:12:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:08:00 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:01:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 04:50:43 PM) (Source: Application Error)(User: )
Description: msiexec.exe5.0.7601.175144ce79d93msvcrt.dll7.0.7601.177444eeb033fc000000500000000000035e1fe801cebc8c66151c79C:\Windows\system32\msiexec.exeC:\Windows\system32\msvcrt.dlla3d9ac2c-287f-11e3-9cae-002522fa9961
Error: (09/28/2013 04:50:21 PM) (Source: Application Error)(User: )
Description: msiexec.exe5.0.7601.175144ce79d93msvcrt.dll7.0.7601.177444eeb033fc000000500000000000035e1c1401cebc8c496b80b8C:\Windows\system32\msiexec.exeC:\Windows\system32\msvcrt.dll96a33745-287f-11e3-9cae-002522fa9961
Error: (09/28/2013 04:49:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
=========================== Installed Programs ============================
Access Manager 2 (Version: 2.2.60)
Access Manager 2 (Version: 2.2.64)
Adobe Acrobat 5.0 (Version: 5.0)
Adobe AIR (Version: 3.4.0.2710)
Adobe Community Help (Version: 3.5.23)
Adobe Download Assistant (Version: 1.2.2)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Photoshop Elements 10 (Version: 10.0)
Adobe Photoshop Elements 9 (Version: 9.0.3.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.07)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Aimersoft DVD Creator(Build 2.6.5)
AMD Accelerated Video Transcoding (Version: 12.5.100.21219)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD Catalyst Install Manager (Version: 8.0.903.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.71219.1540)
ArcSoft PhotoStudio 5.5
ASRock App Charger v1.0.4
ASRock eXtreme Tuner v0.1.98
ASRock InstantBoot v1.26
ATT-PRT22
Avanquest update (Version: 1.09)
Avira Antivirus Premium (Version: 13.0.0.4052)
BE Limited
BE Limited (Version: 1.1)
Belarc Advisor 8.3 (Version: 8.3.0.0)
Canon CanoScan 8800F User Registration
Canon Easy-WebPrint EX
Canon IJWCS - Common Profile Extention Data (Version: 1.0.0)
Canon IJWCS - PRO-1 series Extention Data (Version: 1.0.0)
Canon IJWCS - PRO-10 series Extention Data (Version: 1.0.0)
Canon IJWCS - PRO-100 series Extention Data (Version: 1.0.0)
Canon Inkjet Printer Driver Add-On Module
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (Version: 4.0.0)
Canon iP4800 series Printer Driver
Canon iP4800 series User Registration
Canon MP Navigator EX 1.0
Canon My Image Garden (Version: 1.0.0)
Canon My Image Garden Design Files (Version: 1.0.0)
Canon My Printer (Version: 3.0.0)
Canon Print Studio Pro (Version: 1.0.0)
Canon PRO-100 series On-screen Manual (Version: 7.5.0)
Canon PRO-100 series Printer Driver
Canon PRO-100 series User Registration
Canon Quick Menu (Version: 2.0.0)
Canon Utilities Solution Menu
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.1219.1521.27485)
Catalyst Control Center Graphics Previews Common (Version: 2012.1219.1521.27485)
Catalyst Control Center InstallProxy (Version: 2012.1219.1521.27485)
Catalyst Control Center Localization All (Version: 2012.1219.1521.27485)
CCC Help Chinese Standard (Version: 2012.1219.1520.27485)
CCC Help Chinese Traditional (Version: 2012.1219.1520.27485)
CCC Help Czech (Version: 2012.1219.1520.27485)
CCC Help Danish (Version: 2012.1219.1520.27485)
CCC Help Dutch (Version: 2012.1219.1520.27485)
CCC Help English (Version: 2012.1219.1520.27485)
CCC Help Finnish (Version: 2012.1219.1520.27485)
CCC Help French (Version: 2012.1219.1520.27485)
CCC Help German (Version: 2012.1219.1520.27485)
CCC Help Greek (Version: 2012.1219.1520.27485)
CCC Help Hungarian (Version: 2012.1219.1520.27485)
CCC Help Italian (Version: 2012.1219.1520.27485)
CCC Help Japanese (Version: 2012.1219.1520.27485)
CCC Help Korean (Version: 2012.1219.1520.27485)
CCC Help Norwegian (Version: 2012.1219.1520.27485)
CCC Help Polish (Version: 2012.1219.1520.27485)
CCC Help Portuguese (Version: 2012.1219.1520.27485)
CCC Help Russian (Version: 2012.1219.1520.27485)
CCC Help Spanish (Version: 2012.1219.1520.27485)
CCC Help Swedish (Version: 2012.1219.1520.27485)
CCC Help Thai (Version: 2012.1219.1520.27485)
CCC Help Turkish (Version: 2012.1219.1520.27485)
ccc-utility64 (Version: 2012.1219.1521.27485)
CCleaner (Version: 4.06)
CDBurnerXP (Version: 4.5.2.4255)
ClipGrab 3.2.1.2
CPUID CPU-Z 1.61
D3DX10 (Version: 15.4.2368.0902)
Elements 10 Organizer (Version: 10.0)
Elements 9 Organizer (Version: 9.0)
Elements STI Installer (Version: 1.0)
Etron USB3.0 Host Controller (Version: 0.96)
Gadwin PrintScreen (Version: 4.7)
Hallmark Card Studio 2010 Deluxe (Version: 11.0.0.30)
Hallmark Card Studio 2012 Deluxe (Version: 13.0.4.3)
Hallmark Card Studio 2013 (Version: 14.0.1.1)
HiJackThis (Version: 1.0.0)
HitmanPro 3.7 (Version: 3.7.7.205)
Image for Windows 2.79 Trial
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Rapid Storage Technology (Version: 10.6.0.1002)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
marvell 91xx driver (Version: 1.0.0.1047)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Web Publishing Wizard 1.52
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyMailList & AddressBook (Version: 9.0.0.0)
Presto! PageManager 7.15.16 (Version: 7.15.16)
Print Artist Platinum 24 (Version: 24.0.1.2)
PrintMaster Platinum 18.1 (Version: 18.01.0000)
PSE10 STI Installer (Version: 10.0)
Quicken 2012 (Version: 21.1.7.18)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
Realtek Ethernet Controller Driver (Version: 7.44.421.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6378)
RealUpgrade 1.1 (Version: 1.1.0)
ScanSoft OmniPage SE 4 (Version: 15.2.0020)
Scrapbook Factory Deluxe 5.0 (Version: 5.0.2.3)
SSD Tweaker version 2.1.1 (Version: 2.1.1)
SUPERAntiSpyware (Version: 5.6.1010)
TBIView 4.31 - TBIMount 1.10
The Print Shop 23.1 (Version: 23.1.11)
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805226) (Version: 1)
WhoCrashed 4.02
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
XFast LAN v6.61 (Version: 6.61)
XFastUsb
========================= Devices: ================================
========================= Memory info: ===================================
Percentage of memory in use: 24%
Total physical RAM: 8174.65 MB
Available physical RAM: 6212.16 MB
Total Pagefile: 10172.83 MB
Available Pagefile: 7916.23 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.48 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:238.37 GB) (Free:160.94 GB) NTFS
2 Drive d: (Photo Stor) (Fixed) (Total:149.05 GB) (Free:131.34 GB) NTFS
3 Drive e: () (Fixed) (Total:149.04 GB) (Free:103.84 GB) NTFS
========================= Users: ========================================
User accounts for \\LOU
Administrator ASPNET Bill's
Guest
========================= Minidump Files ==================================
No minidump file found
========================= Restore Points ==================================
**** End of log ****
Running from "C:\Users\Bill's\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================
========================= Event log errors: ===============================
Application errors:
==================
Error: (09/30/2013 11:26:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 11:19:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 10:38:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 05:20:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 09:12:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:08:00 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:01:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 04:50:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: msiexec.exe, version: 5.0.7601.17514, time stamp: 0x4ce79d93
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x00000000000035e1
Faulting process id: 0xfe8
Faulting application start time: 0xmsiexec.exe0
Faulting application path: msiexec.exe1
Faulting module path: msiexec.exe2
Report Id: msiexec.exe3
Error: (09/28/2013 04:50:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: msiexec.exe, version: 5.0.7601.17514, time stamp: 0x4ce79d93
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x00000000000035e1
Faulting process id: 0xc14
Faulting application start time: 0xmsiexec.exe0
Faulting application path: msiexec.exe1
Faulting module path: msiexec.exe2
Report Id: msiexec.exe3
Error: (09/28/2013 04:49:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
System errors:
=============
Error: (09/30/2013 11:22:47 AM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}
Error: (09/30/2013 11:17:36 AM) (Source: DCOM) (User: )
Description: 1068netman{BA126AD1-2166-11D1-B1D0-00805FC1270E}
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (09/30/2013 11:17:32 AM) (Source: DCOM) (User: )
Description: 1068netprofm{A47979D2-C419-11D9-A5B4-001185AD2B89}
Error: (09/30/2013 11:17:30 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
Microsoft Office Sessions:
=========================
Error: (09/30/2013 11:26:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 11:19:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/30/2013 10:38:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 05:20:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/29/2013 09:12:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:08:00 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 09:01:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (09/28/2013 04:50:43 PM) (Source: Application Error)(User: )
Description: msiexec.exe5.0.7601.175144ce79d93msvcrt.dll7.0.7601.177444eeb033fc000000500000000000035e1fe801cebc8c66151c79C:\Windows\system32\msiexec.exeC:\Windows\system32\msvcrt.dlla3d9ac2c-287f-11e3-9cae-002522fa9961
Error: (09/28/2013 04:50:21 PM) (Source: Application Error)(User: )
Description: msiexec.exe5.0.7601.175144ce79d93msvcrt.dll7.0.7601.177444eeb033fc000000500000000000035e1c1401cebc8c496b80b8C:\Windows\system32\msiexec.exeC:\Windows\system32\msvcrt.dll96a33745-287f-11e3-9cae-002522fa9961
Error: (09/28/2013 04:49:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
=========================== Installed Programs ============================
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WhoCrashed 4.02
Windows Live Communications Platform (Version: 15.4.3502.0922)
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XFast LAN v6.61 (Version: 6.61)
XFastUsb
========================= Devices: ================================
========================= Memory info: ===================================
Percentage of memory in use: 24%
Total physical RAM: 8174.65 MB
Available physical RAM: 6212.16 MB
Total Pagefile: 10172.83 MB
Available Pagefile: 7916.23 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.48 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:238.37 GB) (Free:160.94 GB) NTFS
2 Drive d: (Photo Stor) (Fixed) (Total:149.05 GB) (Free:131.34 GB) NTFS
3 Drive e: () (Fixed) (Total:149.04 GB) (Free:103.84 GB) NTFS
========================= Users: ========================================
User accounts for \\LOU
Administrator ASPNET Bill's
Guest
========================= Minidump Files ==================================
No minidump file found
========================= Restore Points ==================================
**** End of log ****
#5
Posted 30 September 2013 - 10:00 AM
PhrantiQ
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- Member
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- 399 posts
Member
So for the users, I see you have an Administrator account (as usual) and another account called Bill's. Are you logging in with Bill's? Perhaps making a new admin account is the best option at this point for her, then transferring the files over to it, if you'd like.
#6
Posted 30 September 2013 - 10:40 AM
WilliamP
- Topic Starter
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- Member
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- 185 posts
Member
If I go into Control Panel,User Accounts it shows LOU as administrator. I don't understand.
#7
Posted 30 September 2013 - 10:59 AM
PhrantiQ
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- Member
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- 399 posts
Member
The original account can be renamed, please do the following...
STEP THREE:
STEP THREE:
- Push the 'Windows Key' and 'R' at same time (the 'Windows Key' is located between Ctrl and Alt)
- Copy and paste or type out the following into the 'Run' window: COMPMGMT.MSC
- Click on 'Local Users and Groups'
- Inside of that, click on 'Users'
- Please type a list of all shown accounts
- Does the 'Administrator' account exist? If yes:
- Does it have a white circle with a down arrow in black on its icon? (meaning disabled)
#8
Posted 30 September 2013 - 11:33 AM
WilliamP
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- 185 posts
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That doesn't show in Computer Management.(Local Users and Groups) On the left side under Computer Management (Local) is System Tools,Storage,and Services and Applications. I am willing to create a new account so long as it won't create new problems.
Edited by WilliamP, 30 September 2013 - 11:56 AM.
#9
Posted 30 September 2013 - 12:30 PM
PhrantiQ
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- Member
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- 399 posts
Member
I'm sorry about that, I forgot you are using Home Premium not Ultimate/Professional version of windows. Let me revise my step three at this time.
STEP THREE:
Once you post back, we'll go from there and see what needs to be done.
STEP THREE:
- Push the 'Windows Key' and 'R' at same time (the 'Windows Key' is located between Ctrl and Alt)
- Copy and paste or type out the following into the 'Run' window: C:\Users
Please review all folders listed and type them out in a response please.
Once you post back, we'll go from there and see what needs to be done.
#10
Posted 30 September 2013 - 12:43 PM
WilliamP
- Topic Starter
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- 185 posts
Member
Under Name is Bill's ,Default App Pool ,Public and Bill.
#11
Posted 30 September 2013 - 01:24 PM
PhrantiQ
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- Member
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- 399 posts
Member
Interesting. Well let's go ahead and create a new user at this time, with the rights of Administrator. Here's how I'd like you to do that.
STEP FOUR:
Instead of making the accounts like usual, we will be doing it through a command line this time. To do this you need to open a command line prompt in an elevated state AKA Run as administrator. To do this, you can follow this guide: http://technet.micro...c947813(v=ws.10).aspx
Now that you have an elevated command prompt open, type in the following lines (hitting your ENTER key after each one) but replace the USER word with a name of the account you want to make and replace PASSWORD with what ever password you want (please only use letters for both USER and PASSWORD).
STEP FOUR:
Instead of making the accounts like usual, we will be doing it through a command line this time. To do this you need to open a command line prompt in an elevated state AKA Run as administrator. To do this, you can follow this guide: http://technet.micro...c947813(v=ws.10).aspx
Now that you have an elevated command prompt open, type in the following lines (hitting your ENTER key after each one) but replace the USER word with a name of the account you want to make and replace PASSWORD with what ever password you want (please only use letters for both USER and PASSWORD).
net user /add USER PASSWORD net localgroup administrators USER /add net share concfg=C:\ /grant:USER,full net user USER *Once you've done this, please reboot and try logging into this account at the login screen. Now give it a bit of a test and try to see if same issue applies or not. Let me know of any errors it throws at you and/or how the new account works.
#12
Posted 30 September 2013 - 02:26 PM
WilliamP
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First. The (http://technet.micro...c947813(v=ws. 10).aspx doesn't work. Second. Does it have to be set up with a password? Third and Most important. Is this safe to do? This is my wife's. I found out how to get to the Command Line Prompt Run as Administrator. So that took care of first.
Edited by WilliamP, 30 September 2013 - 03:18 PM.
#13
Posted 30 September 2013 - 03:43 PM
PhrantiQ
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- Member
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- 399 posts
Member
My mistake on the link, glad you got it working anyway. Sorry about that. Moving on to the other items: Not really, you can leave that blank but for right now - Can you just create it with a password? We can remove it later IF it works well. As to being safe, Command Line Commands are built into Windows. This also is safer than if we rip apart your current user to see what it is doing. So yes, it's safe. Worst case it throws up an error and doesn't work, which will tell me a lot. Best case is we make a new account and it works, then we just have to swap over icons/data/files to that new account and remove its password - Then delete/disable the old account for the time being.
So yes, it is safe and I'd like you to still do it.
So yes, it is safe and I'd like you to still do it.
#14
Posted 30 September 2013 - 05:47 PM
WilliamP
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Member
Ok my friend. Now on boot I got the login screen showing a Lou,and a lou I know that the one I just set up was lou so I clicked on it and put in the pass word. Boy it is different. First let me say, that at first The Command Prompt would not let me put in lou because the computer name was lou. So I had to change the computer name. I named it Weezie. ( It's a long story) So now when I go into control panel and check Users there is (Default) (iisAPPOOL\DefaultApp) (Weezie\Bill's) (Weezie\lou) And the desktop is missing icons.
#15
Posted 30 September 2013 - 06:04 PM
PhrantiQ
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- Member
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- 399 posts
Member
Yes it will be different as many of your icons and data are stored on your profile, we can transfer all this easily but I don't want to do that unless the prior issues seem to have been resolved by this. As for the users screen in control panel, could you take a screen shot of it by chance? I don't really understand it all. iisappool shows as though it is a DOMAIN or COMPUTER NAME. That is a bit odd.
Please try to use that user for a bit and see if any of the old issues still happen. Once we figure that out, if it looks like they have been we can move over your icons, data, files, etc. But moving them over before the issue seems to be resolved just doesn't make sense.
Please try to use that user for a bit and see if any of the old issues still happen. Once we figure that out, if it looks like they have been we can move over your icons, data, files, etc. But moving them over before the issue seems to be resolved just doesn't make sense.
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