[Rickles]

Hi,

Using XP with all updates as of today with IE8 and ADSL2

I am haaving a problem with The Internet and the Supplier.

When the Internet is working is goes well and I have no complaints about that.

But every now and then the Internet stops and can take some time to start up again.

For example in a four hour time period I had 17 minutes when the Internet actually worked.

I have noticed that when this happens all four lights on the modem are on and steady but when it is working my connection, No. 4, flickers.

I use a cable connection as the old wireless system died.

When I ring Support all I get is 'your speed readings are above what you are paying for.' But when I try to explain about the non working times they go back to the speed readings again.

Upload Speed 0.88Mbps Download Speed 10.68Mbps Ping 38ms is a fair average.

My computer has been checked by a Technician and the Internet is the same with my Laptop.

Any ideas what I do next?

Regards

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Number four flickering is likely showing activity from your PC. Solid light means it's available but not being used. At least that is the most likely without knowing your exact model. Now for your speeds, what are you paying for? Your down seems to be well below what it should based on your up. 25/10 or so by chance? And you mention that a tech' has checked out your PC, then state your laptop has same internet? With just a modem, you can only have ONE PC connected at a time, unless you get a DHCP server/device (router for instance) involved. Correct?

I'm just trying to understand the situation, so please bare with me. But to start, answer those questions and follow these two steps.
 
STEP ONE: MiniToolBox Repairs and Log Gathering

• At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
• Flush DNS
• Reset IE Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP Configuration
• List Winsock Entries
• List last 10 Event Viewer Errors
• List Installed Programs
• List Devices
• Only-Problems (leave it checked)

After you've selected just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy/paste that into a reply. [/list]STEP TWO: Temp File Cleaner
As a good rule of thumb, I like to get rid of temp/junk files off any and all systems I work on. Reason being that I've seen some build up of caches and junk files cause all sorts of chaos on multiple occasions, so why not just take a few minutes to clean the PC up.However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).

Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now.

[PhrantiQ]

Number four flickering is likely showing activity from your PC. Solid light means it's available but not being used. At least that is the most likely without knowing your exact model. Now for your speeds, what are you paying for? Your down seems to be well below what it should based on your up. 25/10 or so by chance? And you mention that a tech' has checked out your PC, then state your laptop has same internet? With just a modem, you can only have ONE PC connected at a time, unless you get a DHCP server/device (router for instance) involved. Correct?

I'm just trying to understand the situation, so please bare with me. But to start, answer those questions and follow these two steps.
 
STEP ONE: MiniToolBox Repairs and Log Gathering

• At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
• Flush DNS
• Reset IE Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP Configuration
• List Winsock Entries
• List last 10 Event Viewer Errors
• List Installed Programs
• List Devices
• Only-Problems (leave it checked)

After you've selected just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy/paste that into a reply. [/list]STEP TWO: Temp File Cleaner
As a good rule of thumb, I like to get rid of temp/junk files off any and all systems I work on. Reason being that I've seen some build up of caches and junk files cause all sorts of chaos on multiple occasions, so why not just take a few minutes to clean the PC up.However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).

Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now.

[Rickles]

Hi PhrantiQ,

I forgot to mention that as I live in Australia there may be a time difference between replies.

My modem is a TP-Link TD-8840 ADSL2+ Modem Router and can run up to 4 connections and I use 20GBs per month/ADSL2+ 100GB Standalone.

Basicly I just switch it on and use the Internet. After each session I give all the Temp files etc a good clean out and run the Anti virus program.

I followed your instructions using Temp File Cleaner and MiniToolBox.

MiniToolBox by Farbar Version: 13-07-2013
Ran by HP_Administrator (administrator) on 01-10-2013 at 17:15:30
Running from "C:\Documents and Settings\HP_Administrator\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8102E Family PCI-E Fast Ethernet NIC = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Hal

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-23-7D-4B-8A-41

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

IP Address. . . . . . . . . . . . : fe80::223:7dff:fe4b:8a41%5

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

Lease Obtained. . . . . . . . . . : Tuesday, 1 October 2013 5:11:29 PM

Lease Expires . . . . . . . . . . : Wednesday, 2 October 2013 5:11:29 PM



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-FB-7A-35-E9-59-84

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 2001:0:9d38:6ab8:0:fb7a:35e9:5984

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%4

Default Gateway . . . . . . . . . : ::

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Automatic Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-65

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.101%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.237.163, 74.125.237.165, 74.125.237.169, 74.125.237.167
74.125.237.160, 74.125.237.174, 74.125.237.162, 74.125.237.164, 74.125.237.168
74.125.237.166, 74.125.237.161



Pinging google.com [74.125.237.167] with 32 bytes of data:



Reply from 74.125.237.167: bytes=32 time=35ms TTL=58

Reply from 74.125.237.167: bytes=32 time=38ms TTL=58



Ping statistics for 74.125.237.167:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 35ms, Maximum = 38ms, Average = 36ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 206.190.36.45, 98.138.253.109, 98.139.183.24



Pinging yahoo.com [206.190.36.45] with 32 bytes of data:



Reply from 206.190.36.45: bytes=32 time=282ms TTL=51

Reply from 206.190.36.45: bytes=32 time=265ms TTL=51



Ping statistics for 206.190.36.45:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 265ms, Maximum = 282ms, Average = 273ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 23 7d 4b 8a 41 ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.101 192.168.1.101 30
192.168.1.0 255.255.255.0 192.168.1.101 192.168.1.101 20
192.168.1.101 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.101 192.168.1.101 20
224.0.0.0 240.0.0.0 192.168.1.101 192.168.1.101 20
255.255.255.255 255.255.255.255 192.168.1.101 192.168.1.101 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\system32\pnrpnsp.dll [58880] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\pnrpnsp.dll"

Catalog5 05 C:\WINDOWS\system32\pnrpnsp.dll [58880] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\pnrpnsp.dll"

Catalog5 06 C:\Program Files\Bonjour\mdnsNSP.dll [94208] (Apple Computer, Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 26 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/26/2013 06:38:32 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/26/2013 06:38:32 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/26/2013 02:46:47 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/26/2013 02:46:41 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/26/2013 00:03:42 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/26/2013 00:03:40 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/25/2013 04:46:18 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/25/2013 02:21:08 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/25/2013 02:21:07 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved

Error: (09/25/2013 02:06:43 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The server name or address could not be resolved


System errors:
=============
Error: (10/01/2013 03:22:11 PM) (Source: Service Control Manager) (User: )
Description: The InCD Helper (read only) service hung on starting.

Error: (10/01/2013 03:22:11 PM) (Source: Service Control Manager) (User: )
Description: The USB Film Scanner service failed to start due to the following error:
%%1058

Error: (10/01/2013 00:08:12 AM) (Source: Service Control Manager) (User: )
Description: The InCD Helper (read only) service terminated with service-specific error 1 (0x1).

Error: (10/01/2013 00:08:12 AM) (Source: Service Control Manager) (User: )
Description: The USB Film Scanner service failed to start due to the following error:
%%1058

Error: (09/30/2013 08:03:19 PM) (Source: Service Control Manager) (User: )
Description: The InCD Helper (read only) service terminated with service-specific error 1 (0x1).

Error: (09/30/2013 08:03:19 PM) (Source: Service Control Manager) (User: )
Description: The USB Film Scanner service failed to start due to the following error:
%%1058

Error: (09/30/2013 07:56:35 PM) (Source: Service Control Manager) (User: )
Description: The InCD Helper (read only) service terminated with service-specific error 1 (0x1).

Error: (09/30/2013 07:56:35 PM) (Source: Service Control Manager) (User: )
Description: The USB Film Scanner service failed to start due to the following error:
%%1058

Error: (09/30/2013 03:57:35 PM) (Source: Service Control Manager) (User: )
Description: The InCD Helper (read only) service terminated with service-specific error 1 (0x1).

Error: (09/30/2013 03:57:35 PM) (Source: Service Control Manager) (User: )
Description: The USB Film Scanner service failed to start due to the following error:
%%1058


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Photoshop CS3 (Version: 10.0)
Adobe Setup (Version: 1.0)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe SVG Viewer 3.0 (Version: 3.0)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
Apple Application Support (Version: 2.1.5)
Apple Application Support (Version: 2.1.7)
Apple Software Update (Version: 2.1.3.127)
Ashampoo MyAutoplay Menu 1.0.5 (Version: 3.1.1)
Auslogics DiskDefrag (Version: 4.1.0.0)
Canon CanoScan Toolbox 4.1
CCleaner (Version: 4.05)
CuteFTP 8 Professional (Version: 8.3.4)
CyberLink Recovery Manager (Version: 5.5.1124)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DomaIQ
DVD Suite
DVD-Cloner V9.60 Build 1114 (Version: 9.60.0.1114)
EPSON CardMonitor
EPSON PhotoQuicker3.5
EPSON PhotoStarter3.1
EPSON Print CD
EPSON PRINT Image Framer Tool2.1
EPSON Printer Software
ESPR310 Reference Guide
ESPR310 Software Guide
EZ eMail Backup 1.1
EZITREE Plus (Version: 12.06.0051)
FileHippo.com Update Checker
Foxit Reader (Version: 6.0.5.618)
FreeOCR v4.2
FreeZip
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.123)
GST Power Launch 2
Hardware Diagnostic Tools (Version: 5.1.4976.17)
HP Update (Version: 5.005.000.002)
IE Download Helper (Version: 3.3)
ieSpell (Version: 2.6.4 (build 573))
InCD (Version: 4.3.20.1)
InCD Reader (Version: 4.3.23.2)
Intel® Graphics Media Accelerator Driver
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JavaFX 2.1.1 (Version: 2.1.1)
K-Lite Codec Pack 8.6.0 (Full) (Version: 8.6.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Access 2010 (Version: 14.0.6029.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access 2010 (Version: 14.0.6029.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Software Update for Web Folders (English) 14 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 11 Mini Repack
Nero Backup Drivers (Version: 1.0.10000.1.0)
Norton Identity Safe (Version: 2013.4.0.10)
Norton Internet Security (Version: 20.4.0.40)
Norton Management (Version: 3.2.2.12)
OptimizerPro1 (Version: 1.0)
PDF Settings (Version: 1.0)
PicaView32
PIF DESIGNER2.1
Power2Go (Version: 6.0.2217)
PowerDVD SE
Realtek High Definition Audio Driver (Version: 5.10.0.5721)
SaveVid Plug-in (Version: 2.0.0.443)
ScanToWeb
swMSM (Version: 12.0.0.1)
Temp File Cleaner
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
UPSmart2000R 1.9( Build 110621 ) (Version: 1.9)
VisualLightBox
WebFldrs XP (Version: 9.50.7523)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
XML Paper Specification Shared Components Pack 1.0
XPS Essentials Pack (Version: 1.0.6000)

**** End of log ****

Regards

[PhrantiQ]

It seems like you have one or more adware/junkware applications installed at this time, such as OptimizerPro1 (Version: 1.0). Only our trained, malware removal experts can assist with the removal of those items. You would need to make a new thread in the appropriate section, to do so you need to first follow the procedures for creating an appropriate post/thread, which can be found HERE. Once you're ready to make the new thread/post, please post it in the appropriate section which can be found HERE. After you post, a malware removal expert will guide you through the process of removing any malicious software off your PC. There may be more items beyond that one that are directly effecting your browser as well, in which could be the cause of your issue. Before I can say that with more conviction I do have a few more steps to look into.
 
STEP THREE: Resetting Internet Explorer Settings

• Now open your Start Menu and go into your Control Panel
• Once in your Control Panel go to Internet Options (might want to make the 'View by:' set to small)
• In this window, please go to the Advanced tab.
• On this tab, let's click the following; Reset...
• Don't check the box on the next page, then click 'Reset' at the bottom
• Once this little window (Reset Internet Explorer Settings) puts check boxes next to all 3 items, click 'Close'
• This will exit the Internet Options, please reopen it via Control Panel
• Let's verify a few settings, listed below;
• Go to the tab 'Connections' and click on 'LAN Settings'. Unless using a proxy, verify 'Automatically detect settings' checkbox is checked and nothing else is entered.
• Go back to the 'General' tab now and in the 'Browsing History' select 'Delete' and then check all the boxes except 'Form Data' and 'Passwords'. Then hit 'Delete' at the bottom. Give this a minute to run.
• Make sure to also set the 'Homepage' to a known page (www.Google.com for instance) while on the 'General' tab.
• Now close and restart your Internet Explorer. Does issue persist?

STEP FOUR: Staying Up To Date

• It is key to keep your Java, Adobe Flash and Adobe Reader up to date if you have them installed. Updates fix security exploits, which is key to remaining secure and keep things running smooth. Below are direct links to the sites to download the latest versions for each of these programs.
• Java
• After you start the installation, please uncheck both boxes for 'Install the Ask Toolbar...' and 'Set and keep Ask as my...'.

[/list]
Further Discussion On Java:

• As Java is the single most reason users become infected, I highly recommend you uninstall it if at all possible. However I understand that some items require it to run and there is no choice but to have it. Below I will post some links to some sources discussing how to handle Java and the threat it poses.
  US Department of Homeland Security speaks about Java:
• US Department of Homeland Security Calls On Computer Users To Disable Java
• US warns on Java software as security concerns escalate

Guides to disable Java and re-enable only when you need it (recommended if you must have it installed):

• How to Disable Java in your Web Browser
• How to Unplug Java from the Browser

[/list]STEP FIVE: Windows Repair Utility

• Please download Windows Repair (AIO - Portable) and go to the 2nd from last tab labeled Start Repairs. Once on this tab, please select the button Start. The warning that pops up can be followed or not, however sometimes running those at this time can be non beneficial or further worsen the issues.
  
  Inside of here, please check all of the following items:
  • Register System Files
  • Repair Internet Explorer
  • Repair Hosts File
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Remove Temp Files
  • Repair Proxy Settings
  • Repair Windows Updates
  • Repair MSI (Windows Installer)
  • Repair File Associations
  • Ignore drop down list, just select the parent.
• Restore Important Windows Services
• Set Windows Services To Default At Start

Once the proper items have been selected, please click on Start. If the program requests you to reboot your machine after running, please allow it to do so. Once you've rebooted please see if your issue persists and post back with the results and any errors/changes you notice.

[Rickles]

Hi PhrantiQ,

That should keep me busy for a while.

I will get back to you as soon as all is finished.

Regards

[PhrantiQ]

Not a problem, take your time and do them correctly - I'll be around, thanks!

[Rickles]

Hi PhrantiQ,

Update:

I did as you requested and am currently going through the process of cleaning out any nasties.

The removal of Java seems odd in that Windows likes it to run various functions.What happens if I was to uninstal it?

So I have taken the option to disable it in the IE8 for now.

Regards

[PhrantiQ]

Java is not used by Windows to run Windows based items. It is used to run online, web based items though. However many users never even need it. Also you can remove it and then go about your business, however if a site pops up requiring it, you can always just reinstall it and get the latest version.

[Rickles]

Hi PhrantiQ,

That makes it clear.

I shall uninstall it tomorrow, my time and see how it goes.

Regards

[PhrantiQ]

Sounds good, please let me know if I can help in any other way. Thanks for being so patient with me through this, as some of my responses were quite delayed.

[Rickles]

Hi PhrantiQ,



I have the all clear now and a clean system with a new restore point. It seems another nasty program got in called OptimizerPro1 but it is now dead.

Thank you for your time and help.

Regards