Please try the following.
1. Click Start, type msconfig in the search box.
2. On the top menu, click on Boot, and in the boot option, check whether the safe boot is checked.
3. If it is checked, then please uncheck. all other boxes should be unchecked.
4. On the top menu, click on general, select Normal Startup.
5. Click on apply, then OK.
6. System prompts you to restart, please restart the system.