[Dom2276]

The x64 seems to install fine, but the x86 has a problem. A windows installer window opens and tells me im trying to use a network resource that is unavailable. Use Source C:\Windows\TEMP\IXP000.TMP\. When I click OK a window opens that says: The path c;\windows\temp\ixp000.TMP\vcredist.msi cannot be found. Verify that you have access to this location and try again, or try to find the installation package'vcredist.msi' in a folder from which you can install the product Microsoft Visual C++2005 Redistributable.

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Please go here.

Download to your desktop the following file:

vcredist_x86.EXE


Right click and run as administrator and see if that takes care of thte x86 version.


If so go on to the next step. If not please let me know.

[CompCav]

Please go here.

Download to your desktop the following file:

vcredist_x86.EXE


Right click and run as administrator and see if that takes care of thte x86 version.


If so go on to the next step. If not please let me know.

[Dom2276]

Same thing happening with that install.

[CompCav]

We need to skip the x86 version for now. Go on to step 2 and try the x64 version first. No x86 version.


Then go to step 3 and see if we are fully updated.

[Dom2276]

sorry for delay, been away for a couple of days. Right, the same update is failing and the same 2 looping back. Also now the processor is running flat out all the time, at between 2.6 and 3 Ghz. affecting video playback and generally slowing the whole machine down.

[CompCav]

OK we may have the infection come back due to Google Sync based on our recent experience with the main infection you have had twice so please do these two scans:


Step 1

• Right click on the OTL icon and select Run as administrator to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select Scan All Users
• Select Lop Check and Purity Check
• Under the Custom Scan box paste this in
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  consrv.dll
  explorer.exe
  winlogon.exe
  Userinit.exe
  services.*
  svchost.exe
  /md5stop
  C:\Windows\assembly\tmp\U\*.* /s
  C:\Program Files\Common Files\ComObjects\*.* /s
  C:\windows\*. /RP /s
  dir C:\ /S /A:L /C
  CREATERESTOREPOINT
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will not take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt
• Post the log

Step 2

• Right click FRST and select run as administrator. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please copy and paste log back here.

Step 3

Please post:

OTL.txt
FRST.txt

[CompCav]

Due to lack of feedback, this topic has been closed.

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