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Windows Vista blank screen


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#1
dfb500

dfb500

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I am having trouble getting into Vista. Here is the long and short of it. I was infected with the MoneyPac virus where I was unable to even get to a DOS prompt of safe mode. Using the Kaspersky Recovery disk I ran the virus scan, infected files were located and cleaned. After that I rebooted Vista OS and I was brought to my user account selection screen, After selecting my account I never get to my desktop, all I get is a dimly lit blank screen. If I use task manager it seems I can access files and programs but I always have the blank screen in background.

Using Task Manager I ran a system restore -- no avail
I also was able to peruse my recovery partition and in an attempt to restore PC back to factory settings I received an "unidentified error" during the reformat process.

All I want is the PC back, I will re-install the OS, I don't have the original discs so that is not an option. Basically it seems everyhting works I just can't get to a desktop.

Any ideas?
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#2
CompCav

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt(OTL) log in THAT forum.
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