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Computer won't boot after using Malwarebytes [Closed]


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#1
IrvineGeek

IrvineGeek

    New Member

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Hello,

So, I was cleaning up my boss's computer for him and ran malwarebytes antimalware. Everything went on smooth (in safemode) but after cleaning but, software asked to restart and I did. After that, it just stop booting.

Following is the screen where computer gets stuck every single time after restarting.. Please help

Posted Image

Edited by IrvineGeek, 05 October 2013 - 08:22 PM.

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#2
Buddierdl

Buddierdl

    Trusted Helper

  • Malware Removal
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Does the computer have Windows Vista or 7? If so, please try the below. If not, let me know. Do you know what infection MBAM found?


For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.

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[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]
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#3
Buddierdl

Buddierdl

    Trusted Helper

  • Malware Removal
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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