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Problem with Explorer.exe


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#1
DrStiles

DrStiles

    Member

  • Member
  • PipPip
  • 12 posts
Hi, for a while now I have been having a problem with explorer.exe. Every once in a while it'll pop up saying "Explorer has stopped working" and then it will restart itself. Today I found this popup:

Posted Image

I've scanned for viruses in both normal and safe modes with no results. Sometimes the system will hang - like everything freezes and then the cursor freezes and won't move. The only programs I have that would affect the way explorer is working would be Dropbox.

Thank you for your time.
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#2
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,889 posts
Hi DrStiles :welcome:

Lets see...

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
Click on Go.

Post the resulting log in your next reply.


also Check Windows System files integrity
  • open the Command Prompt as Administrator (Tutorial)
  • type the following command and press Enter:
    sfc /scannow
    
    Note: This may take some time to finish.

    if it say some errors are found and couldn't fix them do this:
  • In the command prompt window, type:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
  • Close the command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

  • 0

#3
DrStiles

DrStiles

    Member

  • Topic Starter
  • Member
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  • 12 posts
MiniToolBox by Farbar Version: 13-07-2013
Ran by Default (administrator) on 09-10-2013 at 16:33:06
Running from "C:\Users\Default.HP\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Intel® Centrino® Advanced-N 6205 = Wireless Network Connection (Connected)
Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Caduceus-HQ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 08-11-96-D8-31-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : DC-0E-A1-25-99-12
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6205
Physical Address. . . . . . . . . : 08-11-96-D8-31-C8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dde4:f4ef:4be8:48c7%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, October 09, 2013 3:16:14 PM
Lease Expires . . . . . . . . . . : Thursday, October 10, 2013 3:16:17 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 436736406
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-FB-03-C5-08-11-96-D8-31-C8
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{FA9965C7-2502-4C23-8BDC-338A928AAB79}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:6f:1c01:e71e:8481(Preferred)
Link-local IPv6 Address . . . . . : fe80::6f:1c01:e71e:8481%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{CAB2A80D-C6A8-4C51-965A-039909D4C2FF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C6E17903-ABD8-4B9F-9683-8788266828F7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4009:803::1006
74.125.225.132
74.125.225.133
74.125.225.134
74.125.225.135
74.125.225.136
74.125.225.137
74.125.225.142
74.125.225.128
74.125.225.129
74.125.225.130
74.125.225.131


Pinging google.com [74.125.225.131] with 32 bytes of data:
Reply from 74.125.225.131: bytes=32 time=43ms TTL=53
Reply from 74.125.225.131: bytes=32 time=43ms TTL=53

Ping statistics for 74.125.225.131:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 43ms, Average = 43ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=55ms TTL=52
Reply from 98.138.253.109: bytes=32 time=47ms TTL=52

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 55ms, Average = 51ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
21...08 11 96 d8 31 c9 ......Microsoft Virtual WiFi Miniport Adapter
19...dc 0e a1 25 99 12 ......Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
18...08 11 96 d8 31 c8 ......Intel® Centrino® Advanced-N 6205
1...........................Software Loopback Interface 1
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
10...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 58 ::/0 On-link
1 306 ::1/128 On-link
10 58 2001::/32 On-link
10 306 2001:0:9d38:6ab8:6f:1c01:e71e:8481/128
On-link
18 276 fe80::/64 On-link
10 306 fe80::/64 On-link
10 306 fe80::6f:1c01:e71e:8481/128
On-link
18 276 fe80::dde4:f4ef:4be8:48c7/128
On-link
1 306 ff00::/8 On-link
10 306 ff00::/8 On-link
18 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/09/2013 02:45:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1248

Error: (10/09/2013 02:45:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1248

Error: (10/09/2013 02:45:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/09/2013 01:55:45 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1361499

Error: (10/09/2013 01:55:45 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1361499

Error: (10/09/2013 01:55:45 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/09/2013 01:33:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1108

Error: (10/09/2013 01:33:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1108

Error: (10/09/2013 01:33:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/09/2013 11:57:39 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 899362


System errors:
=============
Error: (10/09/2013 03:16:25 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:25 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:25 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:25 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:22 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:22 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:21 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:17 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:15 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (10/09/2013 03:16:14 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.


Microsoft Office Sessions:
=========================
Error: (10/09/2013 02:45:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1248

Error: (10/09/2013 02:45:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1248

Error: (10/09/2013 02:45:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/09/2013 01:55:45 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1361499

Error: (10/09/2013 01:55:45 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1361499

Error: (10/09/2013 01:55:45 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/09/2013 01:33:05 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1108

Error: (10/09/2013 01:33:05 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1108

Error: (10/09/2013 01:33:05 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/09/2013 11:57:39 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 899362


=========================== Installed Programs ============================

7-Zip 9.20
Acer PowerSmart Manager (Version: 6.01.3000)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
Bamboo (Version: 5.3.0-3)
BitTorrent (Version: 7.8.0.29112)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.00)
Conexant HD Audio (Version: 8.54.6.0)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (Version: 2.0.26)
ETDWare PS/2-X64 8.0.6.0_WHQL (Version: 8.0.6.0)
Fiesta (Version: 10.0.0400)
Foxit Reader (Version: 6.0.2.413)
G Data TotalSecurity 2013 (Version: 23.0.0.0)
GIMP 2.8.4 (Version: 2.8.4)
Google Chrome (Version: 30.0.1599.69)
Google Update Helper (Version: 1.3.21.153)
iCloud (Version: 3.0.2.163)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Intel® Solid-State Drive Toolbox (Version: 3.0.2.400)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
Intel® Wireless Display
iTunes (Version: 11.1.0.126)
Java 7 Update 15 (Version: 7.0.150)
Java Auto Updater (Version: 2.1.9.0)
JLink OB CDC Driver Package (Version: 1.2.1)
Launch Manager (Version: 5.1.4)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Expression Blend 3 (Version: 3.0.1927.0)
Microsoft Expression Blend 3 SDK (Version: 1.0.1327.0)
Microsoft Expression Design 3 (Version: 6.0.1739.0)
Microsoft Expression Encoder 3 (Version: 3.0.1332.0)
Microsoft Expression Studio 3 (Version: 3.0.1061.0)
Microsoft Expression Web 3 (Version: 3.0.3813.0)
Microsoft Expression Web 3 SP1
Microsoft Help Viewer 1.1 (Version: 1.1.40219)
Microsoft Mathematics (64-bit) (Version: 4.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Silverlight 3 SDK (Version: 3.0.40624.0)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1750.9)
Microsoft SQL Server System CLR Types (Version: 10.50.1750.9)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x64 Runtime - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Runtime - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
mIRC (Version: 7.29)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
NirSoft BlueScreenView
NVIDIA Control Panel 310.90 (Version: 310.90)
NVIDIA Graphics Driver 310.90 (Version: 310.90)
NVIDIA Install Application (Version: 2.1002.95.599)
NVIDIA Optimus 1.11.3 (Version: 1.11.3)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
OpenAL
Origin (Version: 9.1.13.85)
PDF Settings CS6 (Version: 11.0)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PowerISO (Version: 5.5)
QuickTime (Version: 7.74.80.86)
Realtek PCIE Card Reader (Version: 6.1.7601.85)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.26.0)
Revo Uninstaller 1.95 (Version: 1.95)
Skype™ 6.6 (Version: 6.6.106)
SpeedFan (remove only)
swMSM (Version: 12.0.0.1)
The Sims™ 3 (Version: 1.57.62)
The Sims™ 3 70s, 80s, & 90s Stuff (Version: 17.0.77)
The Sims™ 3 Ambitions (Version: 4.0.87)
The Sims™ 3 Create a World Tool - Beta (Version: 1.19.4)
The Sims™ 3 Diesel Stuff (Version: 14.0.48)
The Sims™ 3 Fast Lane Stuff (Version: 5.0.44)
The Sims™ 3 Generations (Version: 8.0.152)
The Sims™ 3 High-End Loft Stuff (Version: 3.0.38)
The Sims™ 3 Island Paradise (Version: 19.0.101)
The Sims™ 3 Katy Perry's Sweet Treats (Version: 13.0.62)
The Sims™ 3 Late Night (Version: 6.0.81)
The Sims™ 3 Master Suite Stuff (Version: 11.0.84)
The Sims™ 3 Movie Stuff (Version: 20.0.53)
The Sims™ 3 Outdoor Living Stuff (Version: 7.0.55)
The Sims™ 3 Pets (Version: 10.0.96)
The Sims™ 3 Seasons (Version: 16.0.136)
The Sims™ 3 Showtime (Version: 12.0.273)
The Sims™ 3 Supernatural (Version: 15.0.135)
The Sims™ 3 Town Life Stuff (Version: 9.0.73)
The Sims™ 3 University Life (Version: 18.0.126)
The Sims™ 3 World Adventures (Version: 2.0.86)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
VLC media player 2.0.2 (Version: 2.0.2)
WebTablet FB Plugin 32 bit (Version: 2.1.0.2)
WebTablet FB Plugin 64 bit (Version: 2.1.0.2)
WIDCOMM Bluetooth Software (Version: 6.5.0.2200)
Windows Driver Package - Segger (jlink_ob_x64) USB (03/13/2012 2.6.6.2) (Version: 03/13/2012 2.6.6.2)
Windows Driver Package - SEGGER (usbser) Ports (01/25/2012 6.0.2600.4) (Version: 01/25/2012 6.0.2600.4)
Windows Driver Package - Texas Instruments Inc. (SilvrLnk) USB (06/11/2009 1.0.0.0) (Version: 06/11/2009 1.0.0.0)
Windows Driver Package - Texas Instruments Inc. (TIEHDUSB) USB (09/02/2009 1.0.0.1) (Version: 09/02/2009 1.0.0.1)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
WPF Toolkit June 2009 (Version 3.5.40619.1) (Version: 3.5.40619.1)
xp-AntiSpy 3.98-2
Yahoo! Messenger

**** End of log ****
  • 0

#4
SleepyDude

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Hi,

It seems you have a bad hosts file! Go to this Microsoft page download and execute the FixIt Tool and follow the on-screen instructions.

What can you tell me about the sfc scan result?
  • 0

#5
DrStiles

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Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
  • 0

#6
SleepyDude

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Hi,

It seems the Bonjour program isn't working properly you should try to remove the software and reinstall.

Is your Windows updated with all Windows Updates?

Your version of Java Runtime is outdated! and it makes you computer vulnerable. To update go to the Java download page and click from the link Windows Offline this file will not include any unneeded extras like the ASK Toolbar.


I would like to check some critical windows services...

Please Download Farbar Service Scanner
- Run FSS
- Check all the options
- click Scan

Post the generated log on your reply.
  • 0

#7
DrStiles

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Farbar Service Scanner Version: 13-09-2013
Ran by Default (administrator) on 11-10-2013 at 02:41:51
Running from "C:\Users\Default.HP\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2013-10-09 16:47] - [2013-09-13 20:10] - 0497152 ____A (Microsoft Corporation) 314C17917AC8523EC77A710215012A65

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-10-09 16:47] - [2013-09-07 21:30] - 1903552 ____A (Microsoft Corporation) 40AF23633D197905F03AB5628C558C51

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
  • 0

#8
SleepyDude

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Hi,

Did you execute the other steps?

Does the problem continues?
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#9
DrStiles

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My apologies for the late reply - yes, the problem is still persisting. I tried reinstalling bonjour and am going to update Java.
  • 0






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